private bool save_ticket()
{
try
{
ticket newTicket = new ticket();
newTicket.ticket_id = txtTicketID.Text;
newTicket.customer_id = txtPetraID.Text;
if (isCompany) { newTicket.customer_id_type = 1; } else { newTicket.customer_id_type = 0; }
newTicket.ticket_priority = get_priority();
newTicket.subject = txtTicketSubject.Text;
newTicket.category_id = int.Parse(cmbTicketCategory.SelectedValue.ToString());
newTicket.correspondence_id = int.Parse(cmbTicketCorrespondence.SelectedValue.ToString());
newTicket.sub_correspondence_id = int.Parse(cmbTicketSubCorrespondence.SelectedValue.ToString());
newTicket.notes = txtNotes.Text;
newTicket.ticket_month = DateTime.Now.Month;
newTicket.ticket_year = DateTime.Now.Year;
newTicket.status = 1;
newTicket.owner = 0;
newTicket.assigned_to = 1;
newTicket.created_at = DateTime.Now;
Database.CRM.tickets.InsertOnSubmit(newTicket);
Database.CRM.SubmitChanges();
return true;
}
catch (Exception newSlaError)
{
MessageBox.Show(newSlaError.Message);
return false;
}
}
private bool save_ticket()
{
try
{
ticket newTicket = new ticket();
newTicket.ticket_id = txtTicketID.Text;
newTicket.customer_id = txtPetraID.Text;
if (isCompany) { newTicket.customer_id_type = 1; } else { newTicket.customer_id_type = 0; }
newTicket.ticket_priority = get_priority();
newTicket.subject = txtTicketSubject.Text;
newTicket.category_id = int.Parse(cmbTicketCategory.SelectedValue.ToString());
newTicket.correspondence_id = int.Parse(cmbTicketCorrespondence.SelectedValue.ToString());
newTicket.sub_correspondence_id = int.Parse(cmbTicketSubCorrespondence.SelectedValue.ToString());
newTicket.contact_no = txtTicketContactNo.Text;
newTicket.email = cmbContactMode.SelectedValue.ToString();
newTicket.notes = txtNotes.Text;
newTicket.ticket_month = DateTime.Now.Month;
newTicket.ticket_year = DateTime.Now.Year;
newTicket.status = 1;
newTicket.owner = Users.GetCurrentUser().id;
newTicket.assigned_to = int.Parse(cmbAssignTo.SelectedValue.ToString());
newTicket.created_at = DateTime.Now;
Database.CRM.tickets.InsertOnSubmit(newTicket);
Database.CRM.SubmitChanges();
string t = string.Format("Ticket Added: {0}",newTicket.subject);
Notification.Add((int)newTicket.assigned_to, t, PetraERP.Shared.Constants.JOB_TYPE_TICKET, newTicket.id);
return true;
}
catch (Exception newSlaError)
{
MessageBox.Show(newSlaError.Message);
return false;
}
}
partial void Deleteticket(ticket instance);
private void detach_tickets(ticket entity)
{
this.SendPropertyChanging();
entity.correspondence = null;
}
partial void Updateticket(ticket instance);
partial void Insertticket(ticket instance);
private void detach_tickets(ticket entity)
{
this.SendPropertyChanging();
entity.category = null;
}
private void attach_tickets(ticket entity)
{
this.SendPropertyChanging();
entity.category = this;
}
private void detach_tickets(ticket entity)
{
this.SendPropertyChanging();
entity.ticket_statuse = null;
}
