public StagingTicket invoke(Outlook.MailItem mail)
{
StagingTicket ticket = new StagingTicket();
//Calling CreateSOAPWebRequest method
HttpWebRequest request = CreateSOAPWebRequest();
XmlDocument SOAPReqBody = new XmlDocument();
//declare SOAP message builder
StringBuilder soap = new StringBuilder();
//create envelope
soap.Append("<?xml version=\"1.0\" encoding=\"utf-8\"?>\n" +
"<soapenv:Envelope xmlns:soapenv=\"http://schemas.xmlsoap.org/soap/envelope/\" xmlns:urn=\"urn:Outlook2Remedy\">\n");
//create auth header
soap.Append("\t<soapenv:Header>\n" +
"\t\t<urn:AuthenticationInfo>\n" +
"\t\t\t<urn:userName>" + Properties.Settings.Default.RemedyUsername + "</urn:userName>\n" +
"\t\t\t<urn:password>" + Properties.Settings.Default.RemedyPassword + "</urn:password>\n" +
"\t\t</urn:AuthenticationInfo>\n" +
"\t</soapenv:Header>\n");
//open Body and start creating event
soap.Append("\t<soapenv:Body>\n" +
"\t\t<urn:Create>\n");
//add workflow variables
soap.Append("\t\t\t<urn:Submitter>" + Environment.UserName.ToLower() + "</urn:Submitter>\n" +
"\t\t\t<urn:EventCode>" + Properties.Settings.Default.EventCode + "</urn:EventCode>\n");
//add email content (subject and body)
soap.Append("\t\t\t<urn:EmailSubject>" + (mail.Subject != null ? WebUtility.HtmlEncode(mail.Subject) : "(no subject)") + "</urn:EmailSubject>\n" +
"\t\t\t<urn:EmailBody>" + WebUtility.HtmlEncode(mail.Body) + "</urn:EmailBody>\n");
//add attachment details
if(Properties.Settings.Default.EmailAttachment)
{
string path = AppDomain.CurrentDomain.BaseDirectory + @"\temp";
if (!Directory.Exists(path)) Directory.CreateDirectory(path);
if (mail.Subject.Length > 50) path += @"\"+ HandleSpecialChars(mail.Subject.Substring(0, 49), "_") + ".msg";
else path += @"\" + HandleSpecialChars(mail.Subject, "_") + ".msg";
mail.SaveAs(path, Outlook.OlSaveAsType.olMSG);
soap.Append("<urn:EML_attachmentName>" + path + "</urn:EML_attachmentName>");
soap.Append("<urn:EML_attachmentData>" + Convert.ToBase64String(GetEmailContent(path)) + "</urn:EML_attachmentData>");
soap.Append("<urn:EML_attachmentOrigSize>" + GetEmailLength(path) + "</urn:EML_attachmentOrigSize>");
File.Delete(path);
}
//add releated ticket - if is found
soap.Append("\t\t\t<urn:RelatedTicketID>" + GetTicketReference(mail.Subject) + "</urn:RelatedTicketID>\n");
//add recepients
soap.Append("\t\t\t<urn:EmailFrom>" + WebUtility.HtmlEncode(mail.SenderEmailAddress) + "</urn:EmailFrom>\n" +
"\t\t\t<urn:EmailTO>" + WebUtility.HtmlEncode(mail.To) + "</urn:EmailTO>\n" +
"\t\t\t<urn:EmailCC>" + WebUtility.HtmlEncode(mail.CC) + "</urn:EmailCC>\n");
//closing event, Body and envelope
soap.Append("\t\t</urn:Create>\n" +
"\t</soapenv:Body>\n" +
"</soapenv:Envelope>");
//prepare XML SOAP request
SOAPReqBody.LoadXml(soap.ToString());
//send XML SOAP request to server
using (Stream stream = request.GetRequestStream())
{
SOAPReqBody.Save(stream);
}
//Geting response from request
using (WebResponse Serviceres = request.GetResponse())
{
using (StreamReader rd = new StreamReader(Serviceres.GetResponseStream()))
{
//reading stream
var strResponse = rd.ReadToEnd();
XmlDocument xmldoc = new XmlDocument();
xmldoc.LoadXml(strResponse);
XmlNamespaceManager nsm = new XmlNamespaceManager(xmldoc.NameTable);
nsm.AddNamespace("soapenv", "http://schemas.xmlsoap.org/soap/envelope/");
nsm.AddNamespace("ns0", "urn:Outlook2Remedy");
XmlNode node1 = xmldoc.SelectSingleNode("//soapenv:Envelope/soapenv:Body/ns0:CreateResponse/ns0:RID", nsm);
if (node1 != null && node1.InnerText != null) ticket.rid = node1.InnerText;
else ticket.rid = null;
XmlNode node2 = xmldoc.SelectSingleNode("//soapenv:Envelope/soapenv:Body/ns0:CreateResponse/ns0:WID", nsm);
if (node2 != null && node2.InnerText != null) ticket.wid = node2.InnerText;
else ticket.wid = null;
XmlNode node3 = xmldoc.SelectSingleNode("//soapenv:Envelope/soapenv:Body/ns0:CreateResponse/ns0:STS", nsm);
if (node3 != null && node3.InnerText != null) ticket.sts = node3.InnerText;
else ticket.sts = "open";
XmlNode node4 = xmldoc.SelectSingleNode("//soapenv:Envelope/soapenv:Body/ns0:CreateResponse/ns0:LOG", nsm);
if (node4 != null && node4.InnerText != null) ticket.log = node4.InnerText;
else ticket.log = null;
}
}
return ticket;
}
public void OnConvertButton(Office.IRibbonControl control)
{
StagingTicket ticket = new StagingTicket();
Outlook.Application application = new Outlook.Application();
Outlook.NameSpace ns = application.GetNamespace("MAPI");
//get selected outlook object / mail item
Object selectedObject = application.ActiveExplorer().Selection[1];
Outlook.MailItem selectedMail = (Outlook.MailItem)selectedObject;
//in case a email object si selected run the workflow
if (selectedObject != null)
{
//1. invoke web service
try
{
//instanciate service and invoke it create the ticket and to receive the ticket reference (ID)
Remedy2OutlookService service = new Remedy2OutlookService();
ticket = service.invoke(selectedMail);
}
catch (Exception ex)
{
string path = AppDomain.CurrentDomain.BaseDirectory + @"\temp";
if (!Directory.Exists(path))
{
Directory.CreateDirectory(path);
}
using (System.IO.StreamWriter file = new System.IO.StreamWriter(path + @"\errors.log", true))
{
file.WriteLine(DateTime.Now.ToString() + " - " + ex.Message + "\n" + ex.ToString());
}
// display an error message
MessageBox.Show(ex.Message, Application.ProductName, MessageBoxButtons.OK, MessageBoxIcon.Error);
}
//2. open submitted ticket in browser or display info/warn/error messages
if (Properties.Settings.Default.OpenInBrowser && ticket.wid != null)
{
dynamic ie = Activator.CreateInstance(Type.GetTypeFromProgID("InternetExplorer.Application"));
string url = Properties.Settings.Default.AppConsoleURL;
if (url.EndsWith("/"))
{
url.Remove(url.Length - 1);
}
if (url.IndexOf("?", 0) > 0)
{
url += "&eid=" + ticket.wid;
}
else
{
url += "?eid=" + ticket.wid;
}
ie.AddressBar = false;
ie.MenuBar = false;
ie.ToolBar = false;
ie.Visible = true;
ie.Navigate2(url);
}
else
{
if (ticket.wid != null && String.Equals(ticket.sts, "done"))
{
MessageBox.Show("Remedy workflow ticket has been created: " + ticket.wid, Application.ProductName, MessageBoxButtons.OK, MessageBoxIcon.Information);
}
else if (ticket.rid != null && String.Equals(ticket.sts, "open"))
{
MessageBox.Show("Selected email is transferred to Remedy into the staging record [" + ticket.rid + "] but the fulfillment ticket was not created due to an error or misconfiguration.\n\nContact your Administrator!", Application.ProductName, MessageBoxButtons.OK, MessageBoxIcon.Warning);
}
else if (String.Equals(ticket.sts, "error") && ticket.log != null)
{
MessageBox.Show("Remedy workflow error: " + ticket.log + ".\n\nContact your Administrator!", Application.ProductName, MessageBoxButtons.OK, MessageBoxIcon.Error);
}
}
//3. mark selected email as read
if (Properties.Settings.Default.ReadMail && ticket.wid != null)
{
selectedMail.UnRead = false;
selectedMail.Save();
}
//4. insert reference ticket number in the
if (Properties.Settings.Default.InsertInSubject && ticket.wid != null)
{
selectedMail.Subject = ticket.wid + ": " + selectedMail.Subject;
selectedMail.Save();
}
//5. copy selected email item into Backup MAPI folder (if not exist will be created)
if (Properties.Settings.Default.BackupMail && ticket.wid != null)
{
Outlook.Folder inbox = ns.GetDefaultFolder(Outlook.OlDefaultFolders.olFolderInbox) as Outlook.Folder;
Outlook.MAPIFolder backup = null;
foreach (Outlook.MAPIFolder subfolder in inbox.Folders)
{
if (String.Equals(subfolder.Name, "Backup"))
{
backup = subfolder;
break;
}
}
if (backup == null)
{
try
{
backup = inbox.Folders.Add("Backup", Outlook.OlDefaultFolders.olFolderInbox);
}
catch (Exception ex)
{
MessageBox.Show("Error trying to create Backup MAPI folder: " + ex.Message + ".\n\nContact your Administrator or create it manually!", Application.ProductName, MessageBoxButtons.OK, MessageBoxIcon.Error);
}
}
if (backup != null)
{
Outlook.MailItem copyMail = selectedMail.Copy();
copyMail.Move(backup);
}
if (inbox != null)
{
Marshal.ReleaseComObject(inbox);
}
if (backup != null)
{
Marshal.ReleaseComObject(backup);
}
}
//6. delete selected email item
if (Properties.Settings.Default.RemoveMail && ticket.wid != null)
{
selectedMail.Delete();
}
}
}
