public InteractionCredentials ReSetCredentials(string AgentID = "", string password = "", string location = "", string queue = "0", string AgentName = "Guest")
{
// This is a simple implementation of the credentials provider.
// Here, we're using the current user credentials but credentials could
// come from any source, custom fields, objects or a UI prompt.
var objectProvider = new RightNowObjectProvider(_context);
StaffAccountInfo staffAccount = new StaffAccountInfo();
staffAccount.Name = AgentName;
staffAccount.AgentID = IntTryPrase(AgentID);
staffAccount.Password = password;
staffAccount.Extension = IntTryPrase(location);
staffAccount.Queue = IntTryPrase(queue);
objectProvider.UpdateStaffAccountInformation(staffAccount);
return(new InteractionCredentials
{
AgentCredentials = new SwitchCredentials
{
Id = staffAccount.AgentID.ToString(),
Name = staffAccount.Name,
Password = staffAccount.Password,
AgentID = staffAccount.AgentID,
Extension = staffAccount.Extension,
Queue = staffAccount.Queue
},
LocationInfo = new LocationInfo
{
ComputerName = location,
DeviceAddress = location
}
});
}
public InteractionCredentials GetCredentials()
{
// This is a simple implementation of the credentials provider.
// Here, we're using the current user credentials but credentials could
// come from any source, custom fields, objects or a UI prompt.
var objectProvider = new RightNowObjectProvider(_context);
StaffAccountInfo staffAccount = objectProvider.GetStaffAccountInformation(_context.AccountId);
return(new InteractionCredentials {
AgentCredentials = new SwitchCredentials {
Id = _context.AccountId.ToString(),
Name = staffAccount.Name,
Password = staffAccount.Password,
AgentID = staffAccount.AgentID,
Extension = staffAccount.Extension,
Queue = staffAccount.Queue
},
LocationInfo = new LocationInfo {
ComputerName = staffAccount.Extension.ToString(),
DeviceAddress = staffAccount.Extension.ToString()
}
//LocationInfo = new LocationInfo {
// ComputerName = Environment.MachineName,
// DeviceAddress = string.Format("{0}{1}{2}", _context.InterfaceId, _context.ProfileId, _context.AccountId)
//}
});
}
public void SetCredentials(string AgentID, string password, string location, string AgentName = "Guest")
{
var objectProvider = new RightNowObjectProvider(_context);
StaffAccountInfo staffAccount = new StaffAccountInfo();
}
