public async Task AddNewSupportRequestAsync(string subject, string message, string requestorEmailAddress, string reason,
User user, Package package = null)
{
var loggedInUser = user?.Username ?? "Anonymous";
try
{
var newIssue = new Issue();
// If primary on-call person is not yet configured in the Support Request DB, assign to 'unassigned'.
var primaryOnCall = await _pagerDutyClient.GetPrimaryOnCallAsync();
if (string.IsNullOrEmpty(primaryOnCall) || GetAdminKeyFromUsername(primaryOnCall) == -1)
{
newIssue.AssignedTo = null;
}
else
{
newIssue.AssignedToId = GetAdminKeyFromUsername(primaryOnCall);
}
newIssue.CreatedDate = DateTime.UtcNow;
newIssue.Details = message;
newIssue.IssueStatusId = IssueStatusKeys.New;
newIssue.IssueTitle = subject;
newIssue.CreatedBy = loggedInUser;
newIssue.OwnerEmail = requestorEmailAddress;
newIssue.PackageId = package?.PackageRegistration.Id;
newIssue.PackageVersion = package?.Version;
newIssue.Reason = reason;
newIssue.SiteRoot = _siteRoot;
newIssue.UserKey = user?.Key;
newIssue.PackageRegistrationKey = package?.PackageRegistrationKey;
await AddIssueAsync(newIssue);
}
catch (SqlException sqlException)
{
QuietLog.LogHandledException(sqlException);
var packageInfo = "N/A";
if (package != null)
{
packageInfo = $"{package.PackageRegistration.Id} v{package.Version}";
}
var errorMessage = $"Error while submitting support request at {DateTime.UtcNow}. User requesting support = {loggedInUser}. Support reason = {reason ?? "N/A"}. Package info = {packageInfo}";
await _pagerDutyClient.TriggerIncidentAsync(errorMessage);
}
catch (Exception e) //In case getting data from PagerDuty has failed
{
QuietLog.LogHandledException(e);
}
}
