private void expUnassigned_Expanded(object sender, RoutedEventArgs e)
{
int intCounter;
int intNumberOfRecords;
try
{
expUnassigned.IsExpanded = false;
TheOpenHelpDeskTicketsDataSet.openhelpdesktickets.Rows.Clear();
TheFindOpenHelpDeskTicketsForAssignmentDataSet = TheHelpDeskClass.FindOpenHelpDeskTicketsForAssignment();
intNumberOfRecords = TheFindOpenHelpDeskTicketsForAssignmentDataSet.FindOpenHelpDeskTicketsForAssignment.Rows.Count;
if (intNumberOfRecords > 0)
{
for (intCounter = 0; intCounter < intNumberOfRecords; intCounter++)
{
if (TheFindOpenHelpDeskTicketsForAssignmentDataSet.FindOpenHelpDeskTicketsForAssignment[intCounter].IsCurrentAssignmentNull() == true)
{
OpenHelpDeskTicketsDataSet.openhelpdeskticketsRow NewTicketRow = TheOpenHelpDeskTicketsDataSet.openhelpdesktickets.NewopenhelpdeskticketsRow();
NewTicketRow.FirstName = TheFindOpenHelpDeskTicketsForAssignmentDataSet.FindOpenHelpDeskTicketsForAssignment[intCounter].FirstName;
NewTicketRow.LastName = TheFindOpenHelpDeskTicketsForAssignmentDataSet.FindOpenHelpDeskTicketsForAssignment[intCounter].LastName;
NewTicketRow.TicketDate = TheFindOpenHelpDeskTicketsForAssignmentDataSet.FindOpenHelpDeskTicketsForAssignment[intCounter].TicketDate;
NewTicketRow.TicketID = TheFindOpenHelpDeskTicketsForAssignmentDataSet.FindOpenHelpDeskTicketsForAssignment[intCounter].TicketID;
NewTicketRow.ReportedProblem = TheFindOpenHelpDeskTicketsForAssignmentDataSet.FindOpenHelpDeskTicketsForAssignment[intCounter].ReportedProblem;
TheOpenHelpDeskTicketsDataSet.openhelpdesktickets.Rows.Add(NewTicketRow);
}
}
}
dgrOpenTickets.ItemsSource = TheOpenHelpDeskTicketsDataSet.openhelpdesktickets;
}
catch (Exception Ex)
{
TheEventLogClass.InsertEventLogEntry(DateTime.Now, "New Blue Jay ERP // Update Help Desk Tickets // Unassigned Expander " + Ex.Message);
TheMessagesClass.ErrorMessage(Ex.ToString());
}
}
private void expMyTickets_Expanded(object sender, RoutedEventArgs e)
{
int intEmployeeID;
int intCounter;
int intNumberOfRecords;
try
{
expMyTickets.IsExpanded = false;
intEmployeeID = MainWindow.TheVerifyLogonDataSet.VerifyLogon[0].EmployeeID;
TheFindOpenHelpDeskTicketsAssignedDataSet = TheHelpDeskClass.FindOpenHelpDeskTicketsAssigned(intEmployeeID);
TheOpenHelpDeskTicketsDataSet.openhelpdesktickets.Rows.Clear();
intNumberOfRecords = TheFindOpenHelpDeskTicketsAssignedDataSet.FindOpenHelpDeskTicketsAssgined.Rows.Count;
if (intNumberOfRecords > 0)
{
for (intCounter = 0; intCounter < intNumberOfRecords; intCounter++)
{
OpenHelpDeskTicketsDataSet.openhelpdeskticketsRow NewTicketRow = TheOpenHelpDeskTicketsDataSet.openhelpdesktickets.NewopenhelpdeskticketsRow();
NewTicketRow.FirstName = TheFindOpenHelpDeskTicketsAssignedDataSet.FindOpenHelpDeskTicketsAssgined[intCounter].FirstName;
NewTicketRow.LastName = TheFindOpenHelpDeskTicketsAssignedDataSet.FindOpenHelpDeskTicketsAssgined[intCounter].LastName;
NewTicketRow.ReportedProblem = TheFindOpenHelpDeskTicketsAssignedDataSet.FindOpenHelpDeskTicketsAssgined[intCounter].ReportedProblem;
NewTicketRow.TicketDate = TheFindOpenHelpDeskTicketsAssignedDataSet.FindOpenHelpDeskTicketsAssgined[intCounter].TicketDate;
NewTicketRow.TicketID = TheFindOpenHelpDeskTicketsAssignedDataSet.FindOpenHelpDeskTicketsAssgined[intCounter].TicketID;
TheOpenHelpDeskTicketsDataSet.openhelpdesktickets.Rows.Add(NewTicketRow);
}
}
dgrOpenTickets.ItemsSource = TheOpenHelpDeskTicketsDataSet.openhelpdesktickets;
}
catch (Exception Ex)
{
TheEventLogClass.InsertEventLogEntry(DateTime.Now, "New Blue Jay ERP // Update Help Desk Tickets // My Tickets Expander " + Ex.Message);
TheMessagesClass.ErrorMessage(Ex.ToString());
}
}
private void ResetControls()
{
//setting variable
int intCounter;
int intNumberOfRecords;
string strFullName;
try
{
txtComputerName.Text = "";
txtCurrentUpdte.Text = "";
txtExtension.Text = "";
txtTicketUpdates.Text = "";
TheFindOpenHelpDeskTicketsDataSet = TheHelpDeskClass.FindOpenHelpDeskTickets();
TheOpenHelpDeskTicketsDataSet.openhelpdesktickets.Rows.Clear();
intNumberOfRecords = TheFindOpenHelpDeskTicketsAssignedDataSet.FindOpenHelpDeskTicketsAssgined.Rows.Count;
for (intCounter = 0; intCounter < intNumberOfRecords; intCounter++)
{
OpenHelpDeskTicketsDataSet.openhelpdeskticketsRow NewTicketRow = TheOpenHelpDeskTicketsDataSet.openhelpdesktickets.NewopenhelpdeskticketsRow();
NewTicketRow.FirstName = TheFindOpenHelpDeskTicketsAssignedDataSet.FindOpenHelpDeskTicketsAssgined[intCounter].FirstName;
NewTicketRow.LastName = TheFindOpenHelpDeskTicketsAssignedDataSet.FindOpenHelpDeskTicketsAssgined[intCounter].LastName;
NewTicketRow.ReportedProblem = TheFindOpenHelpDeskTicketsAssignedDataSet.FindOpenHelpDeskTicketsAssgined[intCounter].ReportedProblem;
NewTicketRow.TicketDate = TheFindOpenHelpDeskTicketsAssignedDataSet.FindOpenHelpDeskTicketsAssgined[intCounter].TicketDate;
NewTicketRow.TicketID = TheFindOpenHelpDeskTicketsAssignedDataSet.FindOpenHelpDeskTicketsAssgined[intCounter].TicketID;
TheOpenHelpDeskTicketsDataSet.openhelpdesktickets.Rows.Add(NewTicketRow);
}
dgrOpenTickets.ItemsSource = TheFindOpenHelpDeskTicketsDataSet.FindOpenHelpDeskTickets;
TheFindSortedHelpDeskProblemTypeDataSet = TheHelpDeskClass.FindSortedHelpDeskProblemType();
intNumberOfRecords = TheFindSortedHelpDeskProblemTypeDataSet.FindSortedHelpDeskProblemType.Rows.Count;
cboProblemType.Items.Clear();
cboProblemType.Items.Add("Select Problem Type");
for (intCounter = 0; intCounter < intNumberOfRecords; intCounter++)
{
cboProblemType.Items.Add(TheFindSortedHelpDeskProblemTypeDataSet.FindSortedHelpDeskProblemType[intCounter].ProblemType);
}
cboProblemType.SelectedIndex = 0;
cboTicketStatus.Items.Clear();
cboTicketStatus.Items.Add("Select Status");
cboTicketStatus.Items.Add("OPEN");
cboTicketStatus.Items.Add("IN PROCESS");
cboTicketStatus.Items.Add("WAITING ON USER");
cboTicketStatus.Items.Add("WAITING ON PARTS");
cboTicketStatus.Items.Add("CLOSED");
cboTicketStatus.SelectedIndex = 0;
TheFindEmployeeByDepartmentDataSet = TheEmployeeClass.FindEmployeeByDepartment("INFORMATION TECHNOLOGY");
cboSelectEmployee.Items.Clear();
cboSelectEmployee.Items.Add("Select Employee");
intNumberOfRecords = TheFindEmployeeByDepartmentDataSet.FindEmployeeByDepartment.Rows.Count;
for (intCounter = 0; intCounter < intNumberOfRecords; intCounter++)
{
strFullName = TheFindEmployeeByDepartmentDataSet.FindEmployeeByDepartment[intCounter].FirstName + " ";
strFullName += TheFindEmployeeByDepartmentDataSet.FindEmployeeByDepartment[intCounter].LastName;
cboSelectEmployee.Items.Add(strFullName);
}
cboSelectEmployee.SelectedIndex = 0;
TheEmployeeDateEntryClass.InsertIntoEmployeeDateEntry(MainWindow.TheVerifyLogonDataSet.VerifyLogon[0].EmployeeID, "New Blue Jay ERP // Update Help Desk Tickets");
}
catch (Exception Ex)
{
TheEventLogClass.InsertEventLogEntry(DateTime.Now, "New Blue Jay ERP // Update Help Desk Tickets // Reset Controls " + Ex.Message);
TheMessagesClass.ErrorMessage(Ex.ToString());
}
}
