/// <summary> /// Adds the internal E mail2 incident. /// </summary> /// <param name="IncidentId">The incident id.</param> /// <param name="EMailMessageId">The E mail message id.</param> /// <param name="SenderName">Name of the sender.</param> /// <param name="SenderEmail">The sender email.</param> /// <returns></returns> private static int AddInternalEMail2Incident(int IncidentId, int EMailMessageId, string SenderName, string SenderEmail) { ForumThreadNodeInfo info = null; using (DbTransaction tran = DbTransaction.Begin()) { BaseIbnContainer FOcontainer = BaseIbnContainer.Create("FileLibrary", string.Format("IncidentId_{0}", IncidentId)); ForumStorage forumStorage = (ForumStorage)FOcontainer.LoadControl("ForumStorage"); int SenderUserID = Security.UserID; EMailMessageInfo mi = EMailMessageInfo.Load(EMailMessageId); info = forumStorage.CreateForumThreadNode(EMailMessageInfo.ExtractTextFromHtml(mi.HtmlBody), DateTime.UtcNow, Security.UserID, EMailMessageId, (int)ForumStorage.NodeContentType.EMail); ForumThreadNodeSettingCollection settings = new ForumThreadNodeSettingCollection(info.Id); settings.Add(ForumThreadNodeSetting.Outgoing, "1"); if (HttpContext.Current != null && HttpContext.Current.Items.Contains(ForumThreadNodeSetting.AllRecipients)) { settings.Add(ForumThreadNodeSetting.AllRecipients, HttpContext.Current.Items[ForumThreadNodeSetting.AllRecipients].ToString()); } tran.Commit(); } return(info.Id); }
/// <summary> /// Adds the external E mail to incident. /// </summary> /// <param name="IncidentId">The incident id.</param> /// <param name="EMailMessageId">The E mail message id.</param> /// <param name="message">The message.</param> private static int AddExternalEMail2Incident(int IncidentId, int EMailMessageId, string SenderName, string SenderEmail) { ForumThreadNodeInfo info = null; using (DbTransaction tran = DbTransaction.Begin()) { BaseIbnContainer FOcontainer = BaseIbnContainer.Create("FileLibrary", string.Format("IncidentId_{0}", IncidentId)); ForumStorage forumStorage = (ForumStorage)FOcontainer.LoadControl("ForumStorage"); EMailMessageInfo mi = EMailMessageInfo.Load(EMailMessageId); info = forumStorage.CreateForumThreadNode(EMailMessageInfo.ExtractTextFromHtml(mi.HtmlBody), DateTime.UtcNow, Security.UserID, EMailMessageId, (int)ForumStorage.NodeContentType.EMail); // 2006-12-12 OZ: Register EMail External Recepient if (!EMailIssueExternalRecipient.Contains(IncidentId, SenderEmail)) { EMailIssueExternalRecipient.Create(IncidentId, SenderEmail); } ForumThreadNodeSettingCollection settings = new ForumThreadNodeSettingCollection(info.Id); settings.Add(ForumThreadNodeSetting.Incoming, "1"); if (HttpContext.Current != null && HttpContext.Current.Items.Contains(ForumThreadNodeSetting.AllRecipients)) { settings.Add(ForumThreadNodeSetting.AllRecipients, HttpContext.Current.Items[ForumThreadNodeSetting.AllRecipients].ToString()); } // O.R. [2008-09-19]: Recalculate Expected Dates DBIncident.RecalculateExpectedResponseDate(IncidentId); DBIncident.RecalculateExpectedAssignDate(IncidentId); tran.Commit(); } return(info.Id); }
public IncidentInfo Create(EMailRouterPop3Box box, Mediachase.Net.Mail.Pop3Message msg) { IncidentInfo retVal = new IncidentInfo(); retVal.CreatorId = box.Settings.DefaultEMailIncidentMappingBlock.DefaultCreator; retVal.EMailBox = box.EMailRouterPop3BoxId; retVal.Title = msg.Subject == null?string.Empty:msg.Subject; if (retVal.Title == string.Empty) { // Set Default Inicdent Title if subject is empty string SenderID = EMailMessage.GetSenderName(msg); if (SenderID == string.Empty) { SenderID = EMailMessage.GetSenderEmail(msg); } retVal.Title = string.Format("{0} ({1})", SenderID, DateTime.Now.ToString("d")); } // OZ: 2008-07-30 Added description defenition rules if (box.Settings.DefaultEMailIncidentMappingBlock.DescriptionId == -1) { retVal.Description = string.Empty; retVal.EMailBody = EMailMessageInfo.ExtractTextFromHtml(msg); } else { retVal.Description = EMailMessageInfo.ExtractTextFromHtml(msg); retVal.EMailBody = retVal.Description; } // int priorityId = GetPriorityId(box, msg); if (priorityId < 0) // <0 From Email { retVal.PriorityId = 500; string importance = msg.Importance; if (importance != null) { switch (importance.ToLower()) { case "low": retVal.PriorityId = 0; break; case "normal": retVal.PriorityId = 500; break; case "high": retVal.PriorityId = 750; break; } } } else { retVal.PriorityId = priorityId; } retVal.MailSenderEmail = EMailMessage.GetSenderEmail(msg); retVal.SeverityId = GetSeverityId(box, msg); retVal.TypeId = GetTypeId(box, msg); retVal.GeneralCategories.AddRange(GetGeneralCategories(box, msg)); retVal.IncidentCategories.AddRange(GetIncidentCategories(box, msg)); // OZ: 2007-01-11 retVal.ProjectId = box.Settings.DefaultEMailIncidentMappingBlock.ProjectId; retVal.IncidentBoxId = box.Settings.DefaultEMailIncidentMappingBlock.IncidentBoxId; // OZ: 2007-01-22 retVal.OrgUid = box.Settings.DefaultEMailIncidentMappingBlock.OrgUid; retVal.ContactUid = box.Settings.DefaultEMailIncidentMappingBlock.ContactUid; return(retVal); }