示例#1
0
        public void ConnectAgent()
        {
            var userName = HttpContext.Current.User.Identity.Name;
            var fullName = getFullName();

            var agent = Agents.SingleOrDefault(x => x.Key == userName);
            if (agent.Key == null)
            {
                var newAgent = new User
                {
                    ConnectionID = Context.ConnectionId,
                    UserName = userName,
                    FullName = fullName,
                };
                Agents.TryAdd(userName, newAgent);
            }
            //this happens if the agent opens a new tab of the support page without closing the other
            //remove all sessions with previous connection id, and update the Agents dict
            else
            {
                RemoveAgentSession(Agents[userName].ConnectionID, false);
                Agents[userName].ConnectionID = Context.ConnectionId;
            }
        }
示例#2
0
        public void StartChat()
        {
            //Let the user know if no agent is online
            if (Agents == null || Agents.Count == 0)
            {
                Clients.Caller.addMessage(FROM_ADMIN, NO_AGENT);
                return;
            }
            //get the agent with the fewest chat sessionss
            var inSessions = Agents.Select(session => new
            {
                AgentUserName = session.Value.UserName,
                SessionCount = ChatSessions.Count(x => x.Value == session.Value)
            }).OrderBy(x => x.SessionCount);

            if (inSessions != null)
            {
                var leastBusy = Agents.SingleOrDefault(x => x.Key == inSessions.FirstOrDefault().AgentUserName);
                var agent = leastBusy.Value;
                var visitor = new User
                {
                    ConnectionID = Context.ConnectionId,
                    UserName = HttpContext.Current.User.Identity.Name,
                    FullName = getFullName(),
                };
                ChatSessions.TryAdd(visitor, agent);

                //Notify the agent about the new chat request
                Clients.Client(agent.ConnectionID).newChat(visitor.ConnectionID, visitor.FullName);

                var agentMessage = string.Format("You are now chatting with {0}", visitor.FullName);
                var visitorMessage = string.Format("You are now chatting with {0}", agent.FullName);
                Clients.Client(agent.ConnectionID).addMessage(FROM_ADMIN, agentMessage, Context.ConnectionId);
                Clients.Caller.addMessage(FROM_ADMIN, visitorMessage);
            }
        }