public void CreateDeleteTicketPosts()
{
DepartmentCollection depts = TestSetup.KayakoApiService.Departments.GetDepartments();
StaffUserCollection staff = TestSetup.KayakoApiService.Staff.GetStaffUsers();
StaffUser randomStaffUser = staff[new Random().Next(staff.Count)];
TicketCollection tickets = TestSetup.KayakoApiService.Tickets.GetTickets(depts.Select(d => d.Id).ToArray());
Ticket randomTicket = tickets[new Random().Next(tickets.Count)];
string contents = "This will be the contents";
TicketNoteRequest request = new TicketNoteRequest()
{
TicketId = randomTicket.Id,
Content = contents,
StaffId = randomStaffUser.Id,
ForStaffId = randomStaffUser.Id,
NoteColor = NoteColor.Purple
};
TicketNote createdNote = TestSetup.KayakoApiService.Tickets.AddTicketNote(request);
Assert.IsNotNull(createdNote);
Assert.AreEqual(createdNote.Content, contents);
Assert.AreEqual(createdNote.ForStaffId, randomStaffUser.Id);
//Assert.AreEqual(createdNote.CreatorStaffId, randomStaffUser.Id);
Assert.AreEqual(createdNote.NoteColor, NoteColor.Purple);
Assert.AreEqual(createdNote.TicketId, randomTicket.Id);
bool success = TestSetup.KayakoApiService.Tickets.DeleteTicketNote(randomTicket.Id, createdNote.Id);
Assert.IsTrue(success);
}
public static TicketNote ToResponseData(TicketNoteRequest requestData)
{
return TicketNoteRequest.ToResponseType<TicketNoteRequest, TicketNote>(requestData);
}
public static TicketNote ToResponseData(TicketNoteRequest requestData)
{
return(TicketNoteRequest.ToResponseType <TicketNoteRequest, TicketNote>(requestData));
}
///// <summary>
///// Add a new note to a ticket.
///// </summary>
///// <remarks>
///// http://wiki.kayako.com/display/DEV/REST+-+TicketNote#REST-TicketNote-POST%2FTickets%2FTicketNote</remarks>
///// <returns>The added ticket note.</returns>
public TicketNote AddTicketNote(TicketNoteRequest request)
{
string apiMethod = "/Tickets/TicketNote";
request.EnsureValidData(RequestTypes.Create);
RequestBodyBuilder parameters = new RequestBodyBuilder();
parameters.AppendRequestData("ticketid", request.TicketId);
parameters.AppendRequestData("contents", request.Content);
parameters.AppendRequestData("notecolor", (int)request.NoteColor);
if (request.FullName == null && request.StaffId == null)
{
throw new ArgumentException("Neither FullName nor StaffId are set, one of these fields are required field and cannot be null.");
}
if (request.FullName != null && request.StaffId != null)
{
throw new ArgumentException("FullName are StaffId are both set, only one of these fields must be set.");
}
if (request.FullName != null)
{
parameters.AppendRequestData("fullname", request.FullName);
}
if (request.StaffId != null)
{
parameters.AppendRequestData("staffid", request.StaffId.Value);
}
if (request.ForStaffId != null)
{
parameters.AppendRequestData("forstaffid", request.ForStaffId.Value);
}
TicketNoteCollection notes = Connector.ExecutePost<TicketNoteCollection>(apiMethod, parameters.ToString());
if (notes.Count > 0)
{
return notes[0];
}
return null;
}
public static TicketNoteRequest FromResponseData(TicketNote responseData)
{
return(TicketNoteRequest.FromResponseType <TicketNote, TicketNoteRequest>(responseData));
}