private async Task <CaseDetails> GetCustomerContactAsync(String cxmEndPoint, String cxmAPIKey, String caseReference, String taskToken)
{
CaseDetails caseDetails = new CaseDetails();
HttpClient cxmClient = new HttpClient();
cxmClient.BaseAddress = new Uri(cxmEndPoint);
String requestParameters = "key=" + cxmAPIKey;
HttpRequestMessage request = new HttpRequestMessage(HttpMethod.Get, "/api/service-api/norbert/case/" + caseReference + "?" + requestParameters);
try
{
HttpResponseMessage response = cxmClient.SendAsync(request).Result;
if (response.IsSuccessStatusCode)
{
HttpContent responseContent = response.Content;
String responseString = responseContent.ReadAsStringAsync().Result;
JObject caseSearch = JObject.Parse(responseString);
caseDetails.customerContact = (String)caseSearch.SelectToken("values.enquiry_details");
}
else
{
await SendFailureAsync("Getting case details for " + caseReference, response.StatusCode.ToString());
Console.WriteLine("ERROR : GetCustomerContactAsyncc : " + request.ToString());
Console.WriteLine("ERROR : GetCustomerContactAsync : " + response.StatusCode.ToString());
}
}
catch (Exception error)
{
await SendFailureAsync("Getting case details for " + caseReference, error.Message);
Console.WriteLine("ERROR : GetCustomerContactAsync : " + error.StackTrace);
}
return(caseDetails);
}
private async Task <String> GetCaseDetailsAsync()
{
String cxmServiceArea = null;
CaseDetails caseDetails = await GetCustomerContactAsync(cxmEndPoint, cxmAPIKey, caseReference, taskToken);
try
{
if (!String.IsNullOrEmpty(caseDetails.customerContact))
{
String response = await GetIntentFromLexAsync(caseDetails.customerContact);
if (!String.IsNullOrEmpty(response))
{
Console.WriteLine("Service : " + response);
switch (response)
{
case "Feedback":
cxmServiceArea = "customer_feedback_nbc_feedback";
break;
case "EnvironmentalHealth":
cxmServiceArea = "environmental_health";
break;
case "Events":
cxmServiceArea = "events";
break;
case "GeneralEnquiries":
cxmServiceArea = "general_enquiries";
break;
case "HousingCustomerServices":
cxmServiceArea = "housing_customer_services";
break;
case "HousingRepairs":
cxmServiceArea = "housing_repairs";
break;
case "Streetcare":
cxmServiceArea = "streetcare_services_waste_and_recycling_grounds_maintenance";
break;
default:
cxmServiceArea = "general_enquiries";
await SendFailureAsync("Unexpected Intent Returned : " + response, "GetCaseDetailsAsync");
Console.WriteLine("ERROR : Unexpected Intent Returned : " + response);
break;
}
}
else
{
cxmServiceArea = "general_enquiries";
}
}
}
catch (Exception error)
{
cxmServiceArea = "general_enquiries";
await SendFailureAsync(error.Message, "GetCaseDetailsAsync");
Console.WriteLine("ERROR : GetCaseDetailsAsync : " + error.Message);
}
return(cxmServiceArea);
}
