public HttpResponseMessage <string> CreateTicket([FromBody] ReadiDeskTicket data)
{
if (data == null)
{
return(new HttpResponseMessage <string>(HttpStatusCode.BadRequest));
}
var idString = ReadiDeskService.CreateTicket(data);
return(new HttpResponseMessage <string>(idString, HttpStatusCode.OK));
}
public HttpResponseMessage <string> Feedback([FromBody] FeedbackData data)
{
if (data == null)
{
throw new ArgumentNullException("data");
}
var idString = Guid.NewGuid().ToString();
var text = "";
// Aggregate for some misguided reason throws if the collection is empty
if (data.Messsages.Count > 0)
{
text = data.Messsages.Aggregate((a, p) => a + (string.IsNullOrEmpty(a) ? "" : "\r\n") + p);
}
var context = new RequestContextData(EDC.ReadiNow.IO.RequestContext.GetContext());
if (context == null || context.Identity == null || context.Tenant == null)
{
throw new InvalidOperationException("Failed to determine identity");
}
string tenantName = context.Tenant.Name;
string userName = context.Identity.Name;
var e = ReadiNow.Model.Entity.Get <UserAccount>(context.Identity.Id);
if (e == null)
{
throw new InvalidOperationException("Failed to determine account holder");
}
string personName = e.AccountHolder != null ? e.AccountHolder.Name : context.Identity.Name;
var path = Environment.GetFolderPath(Environment.SpecialFolder.CommonApplicationData);
path = Path.Combine(path, @"ReadiNow\ClientLogs");
//todo- factor out that clean routine... just can't remember a quick way in C#....
path = Path.Combine(path, Regex.Replace(tenantName, @"[^A-Za-z0-9_]+", "-"));
path = Path.Combine(path, Regex.Replace(userName, @"[^A-Za-z0-9_]+", "-"));
path = Path.Combine(path, idString);
Directory.CreateDirectory(path);
Directory.CreateDirectory(Path.Combine(path, "attachments"));
using (var fs = new FileStream(Path.Combine(path, "comments.txt"), FileMode.Create))
using (var w = new StreamWriter(fs))
{
w.Write(data.Comments);
w.Close();
}
using (var fs = new FileStream(Path.Combine(path, "browser.log"), FileMode.Create))
using (var w = new StreamWriter(fs))
{
w.Write(text);
w.Close();
}
if (data.Attachments != null) // am so over null checks.... foreach throws
{
foreach (var a in data.Attachments)
{
// strip off things like data:text/plain;base64,
if (Regex.IsMatch(a.Data, "^data:.*;base64,"))
{
a.Data = a.Data.Substring(a.Data.IndexOf(',') + 1);
}
using (var fs = new FileStream(Path.Combine(path, "attachments", a.Name + "." + a.Ext), FileMode.Create))
using (var bw = new BinaryWriter(fs))
{
var content = Convert.FromBase64String(a.Data);
bw.Write(content);
bw.Close();
}
}
}
SaveRecentServerLogs(path);
ReadiNow.Diagnostics.EventLog.Application.WriteInformation("Client feedback saved to {0}", path);
// if configured to create a ticket in ReadiDesk then do so
var description = "";
description += "email: " + data.Email + "\n";
description += "phone: " + data.Phone + "\n";
description += "tenant: " + tenantName + "\n";
description += "account: " + userName + "\n";
description += "user: "******"\n";
description += "front end server: " + Dns.GetHostEntry("localhost").HostName + "\n";
description += "platform version: " + SystemInfo.PlatformVersion + "\n";
description += "branch name: " + SystemInfo.BranchName + "\n";
var apps = ReadiNow.Model.Entity.GetInstancesOfType <Solution>();
var appList = apps.Aggregate("", (a, p) => a + (string.IsNullOrEmpty(a) ? "" : ", ") +
p.Name + " (" + p.SolutionVersionString + ")");
description += "apps: " + appList + "\n";
description += "\ndetails: " + data.Comments + "\n\n";
var ticket = new ReadiDeskTicket
{
TenantName = tenantName,
UserName = userName,
Summary = data.Comments.Split('\n').FirstOrDefault(),
Description = description,
Attachments = new List <Attachment>()
{
new Attachment {
Name = "consolelog", Ext = "txt", Data = Convert.ToBase64String(Encoding.UTF8.GetBytes(text))
}
}
};
ticket.Summary = GetSanitizedNameFieldValue(ticket.Summary); // ticket summary is saved as the name of the ticket
if (data?.Attachments != null)
{
ticket.Attachments = ticket.Attachments.Concat(data.Attachments).ToList( );
}
idString = ReadiDeskService.RemoteCreateTicket(ticket) ?? idString;
return(new HttpResponseMessage <string>(idString, HttpStatusCode.OK));
}
