//更新 订单投诉信息
/// <summary>
/// 更新 订单投诉信息
/// </summary>
/// <param name="info">请求的实体</param>
/// <returns>修改后的订单</returns>
public virtual SOComplaintInfo Update(SOComplaintInfo info)
{
if (!info.ProcessInfo.IsSure.HasValue &&
(info.ProcessInfo.Status == SOComplainStatus.Review ||
info.ProcessInfo.Status == SOComplainStatus.Dealing ||
info.ProcessInfo.Status == SOComplainStatus.Complete))
{
BizExceptionHelper.Throw("SO_Complain_UpdateAuditError");
}
if (info.ProcessInfo.ReasonCodeSysNo.HasValue)
{
var reasonPath = ExternalDomainBroker.GetReasonCodePath(info.ProcessInfo.ReasonCodeSysNo.Value, info.ComplaintCotentInfo.CompanyCode);
//spilt reasonPath
var reasons = reasonPath.Split('>');
if (reasons.Length > 1)
{
//构造投诉大类
info.ProcessInfo.CSConfirmComplainType = reasons[1];
if (reasons.Length > 2)
{
//构造投诉类别
info.ProcessInfo.CSConfirmComplainTypeDetail = reasons[2];
if (reasons.Length > 3)
{
info.ProcessInfo.ResponsibleDepartment = CodeNamePairManager.GetCode(SOConst.DomainName, "ResponsibleDept", reasons[3]);
}
}
}
}
//处理情况加入到投诉内容中
if (!string.IsNullOrEmpty(info.ProcessInfo.ProcessedNote))
{
info.ComplaintCotentInfo.ComplainContent = info.ComplaintCotentInfo.ComplainContent
+ "\r\n\r\n"
+ ResourceHelper.Get("SO_Complain_ContentFormat"
, DateTime.Now.ToString("yyyy-MM-dd HH:mm:ss")
)
+ "\r\n"
+ info.ProcessInfo.ProcessedNote.Trim();
info.ProcessInfo.ProcessedNote = null;
}
//复核审查
if (info.ProcessInfo.Status == SOComplainStatus.Review)
{
//如果是复核状态
info.ProcessInfo.ReopenCount++;
}
else if (info.ProcessInfo.Status == SOComplainStatus.Complete)
{
//如果是处理完毕，更新所用工时
double worktime = CommonUtility.CalWorkMinute(info.ComplaintCotentInfo.ComplainTime.Value, DateTime.Now, 0);
info.ProcessInfo.SpendHours = Convert.ToInt32(worktime / 60);
}
info = m_da.UpdateComplainMaster(info);
AddHistory(info, ReplyOperatorType.Update);
//重新获取日志
info.ReplyHistory = m_da.GetHistory(info);
//处理完毕和作废的最终状态通知客户
if (info.ProcessInfo.Status == SOComplainStatus.Abandoned ||
info.ProcessInfo.Status == SOComplainStatus.Complete)
{
//更新CallingStatus
ExternalDomainBroker.CallingCustomStatus(info.SysNo.Value
, CallingReferenceType.Complain
, info.ProcessInfo.ComplainNote);
}
return(info);
}
