public static DialerMessage FromRaw(String data)
{
MessageHeader header = MessageHeader.FromString(data.Substring(0, 55));
DialerMessage result = null;
String[] segments = data.Substring(56).Split((char)MessageSeperator.Delimiter);
Array.ForEach(segments, a => a = a.Replace(((char)MessageSeperator.Delimiter).ToString(), ""));
string typeName = "Dialer.Communication.Messages." + header.Name.Replace("AGT", "");
if (Type.GetType(typeName) != null && header.Type == MessageType.Data)
{
ConstructorInfo ci = Type.GetType(typeName).GetConstructor(Type.EmptyTypes);
result = ci.Invoke(null) as DialerMessage;
}
else
result = new DialerMessage();
result.Header = header;
result.Message = data;
result.Segments = segments.ToList();
result.Parse(segments.Skip(2).ToList());
return result;
}
/// <summary>
/// A notification was received from the dialer so handle which kind.
/// </summary>
/// <param name="response">The structured data received from the dialer</param>
/// <returns>Whether the notification was handled or not</returns>
private bool HandleNotification(DialerMessage response)
{
bool handled = true;
//The agent hung up the headset without logging off
if (response.Header.Name == "AGTHeadsetConnBroken")
{
//Bubble the message to the presentation layer
OnNewMessage("NOTICE: Headset connection broke. Logoff process beginning.", false);
//Start the logoff process
Agent.MoveToState(AgentState.LoggedOff, true);
}
//An information message was received from the supervisor. This is not a system message delivery mechanism
else if (response.Header.Name == "AGTReceiveMessage")
{
//Bubble the message to the presentation layer
OnNewMessage("NOTICE: New message from supervisor to follow.", false);
//Pull out the actual message received
OnNewMessage(response.Segments.ToList()[1], false);
}
//The job we are currently attached to is ending. Begin detach process
else if (response.Header.Name == "AGTJobEnd")
{
//Bubble the message to the presentation layer
OnNewMessage("NOTICE: The current job has ended.", false);
//Start the detach process
Agent.MoveToState(AgentState.LoggedOn, true);
}
//System error received. This is usually detramental
else if (response.Header.Name == "AGTSystemError")
{
//Pull out the message the dialer is sending
string message = response.Segments.ToList()[1];
//Bubble the message to the user
OnNewMessage("NOTICE: System error reported. Message to follow.", false);
OnNewMessage(message, true);
//Check to see if it was a command that failed.
Command pendingCommand = null;
lock (((ICollection)_waitingCommands).SyncRoot)
pendingCommand = _waitingCommands.FirstOrDefault(c => message.Contains(c.Header.Name));
//If so, end the command
if (pendingCommand != null)
pendingCommand.Finished.Set();
}
else if (response.Header.Name == "AGTAutoReleaseLine")
{
OnNewMessage("The line has been disconnected.", false);
Agent.MoveToState(AgentState.Disconnected);
}
//A new call was received in the format expected
else if (response.Header.Name == "AGTCallNotify")
{
OnNewMessage(response);
if (response.Segments[1] == "M00000")
OnNewMessage("NOTICE: Call received", false);
}
//We dont have a method for handling the notification so indicate that
else
handled = false;
//Return if we handled the notification or not
return handled;
}
private bool HandleError(DialerMessage response)
{
List<string> segments = new List<string>(response.Segments);
string[] details = segments[1].Split(',');
string[] data = new string[details.Length - 1];
Array.Copy(details, 1, data, 0, data.Length);
XElement message =
(from m in _messagesDocument.Descendants("message")
where (string)m.Attribute("code") == details[0]
select m).FirstOrDefault();
if (message != null)
{
response.Message = message.Descendants("source").Where(d => (string)d.Attribute("name") == response.Header.Name).Select(v => v.Value).FirstOrDefault();
if (string.IsNullOrEmpty(response.Message))
response.Message = message.Descendants("source").Where(d => (string)d.Attribute("name") == "default").Select(v => v.Value).FirstOrDefault();
}
return message != null;
}
