/// <summary>
/// Save Customer Complaint
/// </summary>
/// <param name="consumer_ID"></param>
/// <param name="email"></param>
/// <param name="concern"></param>
/// <returns></returns>
public int SaveCustomerComplaint(int consumer_ID, string email, string concern)
{
try
{
tblCustomerSupport customerSupportObj = new tblCustomerSupport();
if (consumer_ID > 0 && email != string.Empty && concern != string.Empty)
{
customerSupportObj.Consumer_ID = consumer_ID;
customerSupportObj.Email = email;
customerSupportObj.Concern = concern;
customerSupportObj.ResolvedMessage = string.Empty;
customerSupportObj.IsResolved = false;
customerSupportObj.RaisedDate = DateTime.Now;
customerSupportObj.ResolvedDate = new DateTime(1900, 01, 01);
customerSupportObj.Severity = 0;
db.tblCustomerSupports.Add(customerSupportObj);
db.SaveChanges();
}
return(customerSupportObj.ID > 0 ? customerSupportObj.ID : 0);
}
catch
{
return(0);
}
}
public bool ResolveCustomerSupportIssue([FromUri] int ID, [FromUri] string resolvedMessage, [FromUri] string consumerName, [FromUri] string consumerEmail)
{
try
{
if (ID > 0 && resolvedMessage != string.Empty)
{
tblCustomerSupport customerSupportObj = db.tblCustomerSupports.Where(x => x.ID == ID).FirstOrDefault();
{
customerSupportObj.ResolvedMessage = resolvedMessage;
customerSupportObj.IsResolved = true;
customerSupportObj.ResolvedDate = DateTime.Now;
customerSupportObj.Severity = 0;
db.Entry(customerSupportObj).State = EntityState.Modified;
db.SaveChanges();
}
EmailParameters param = new EmailParameters()
{
ID = ID,
fromEmailAddress = "*****@*****.**",
toEmailAddress = consumerEmail,
consumerName = consumerName,
resolvedMessage = resolvedMessage
};
SendEmail.TriggerMail(param);
return(true);
}
}
catch
{
return(false);
}
return(false);
}
