//暂停
private void Pause()
{
lock (objLock)
{
LockAction.RunWindowLock(windowNo, () =>
{
stateModel = csBll.GetModelByWindowNo(windowNo);
if (stateModel == null)
{
stateModel = new FCallStateModel();
stateModel.windowNo = windowNo;
stateModel.workState = (int)WorkState.Defalt;
csBll.Insert(stateModel);
}
if (stateModel.workState != (int)WorkState.PauseService)
{
string mess = windowNo + "号窗口暂停服务";
this.client.SendMessage(new OperateMessage()
{
WindowNo = windowNo, Operate = Operate.Pause
});
this.Invoke(new Action(() => { this.listView1.Items.Add(DateTime.Now.ToString("yyyy-MM-dd HH:mm:ss:fff") + " : " + mess); }));
stateModel.pauseState = stateModel.workState;
stateModel.workState = (int)WorkState.PauseService;
csBll.Update(stateModel);
WriterCallLog(0, mess);
}
});
}
}
//呼叫*顺呼
private void CallNo()
{
lock (objLock)
{
LockAction.RunWindowLock(windowNo, () =>
{
stateModel = csBll.GetModelByWindowNo(windowNo);
if (stateModel == null)
{
stateModel = new FCallStateModel();
stateModel.windowNo = windowNo;
stateModel.workState = (int)WorkState.Defalt;
csBll.Insert(stateModel);
}
if (stateModel.workState == (int)WorkState.PauseService)
{
this.client.SendMessage(new OperateMessage()
{
WindowNo = windowNo, Operate = Operate.Reset
});
stateModel.workState = stateModel.pauseState;
csBll.Update(stateModel);
}
if (stateModel.workState == (int)WorkState.Defalt || stateModel.workState == (int)WorkState.Evaluate)
{
try
{
var model = cBll.CallNo(windowBusys, windowBusyGreens, windowNo, userId);
if (model != null)
{
stateModel.callId = model.ID;
var callString = "请" + model.ticketNumber + "号到 " + windowNo + "号窗口办理 ";
client.SendMessage(new CallMessage()
{
TicketNo = model.ticketNumber, WindowNo = windowNo, AreaNo = windowModel.AreaName.ToString(), IsLEDMessage = true, IsSoundMessage = true
});
client.SendMessage(new WeChatMessage()
{
ID = model.qId.ToString()
});
stateModel.workState = (int)WorkState.Call;
stateModel.ticketNo = model.ticketNumber;
stateModel.callId = model.ID;
stateModel.reCallTimes = 0;
csBll.Update(stateModel);
this.Invoke(new Action(() => { this.listView1.Items.Add(DateTime.Now.ToString("yyyy-MM-dd HH:mm:ss:fff") + " : " + callString); }));
//SendTicket(adress, model.ticketNumber.Substring(model.ticketNumber.Length - 3, 3));
WriterCallLog(0, callString);
}
}
catch (Exception ex)
{
WriterLog("叫号异常：" + ex.Message);
}
}
});
}
}
//回呼
private void CallBack()
{
lock (objLock)
{
LockAction.RunWindowLock(windowNo, () =>
{
stateModel = csBll.GetModel(windowNo);
if (stateModel == null)
{
return;
}
if (stateModel.workState == (int)WorkState.PauseService)
{
this.client.SendMessage(new OperateMessage()
{
WindowNo = windowNo, Operate = Operate.Reset
});
stateModel.workState = stateModel.pauseState;
csBll.Update(stateModel);
}
if (stateModel.workState == (int)WorkState.Defalt || stateModel.workState == (int)WorkState.Evaluate)
{
var model = cBll.GetModel(stateModel.hangId);
if (model == null)
{
return;
}
else
{
if (model.ticketTime.Date != DateTime.Now.Date)
{
stateModel.hangId = 0;
csBll.Update(stateModel);
return;
}
}
model.state = 0;
model.sysFlag = 1;
cBll.Update(model);
var callString = model.ticketNumber + "号回呼";
client.SendMessage(new CallMessage()
{
TicketNo = model.ticketNumber, WindowNo = windowNo, AreaNo = windowModel.AreaName.ToString(), IsLEDMessage = true, IsSoundMessage = true
});
this.Invoke(new Action(() => { this.listView1.Items.Add(DateTime.Now.ToString("yyyy-MM-dd HH:mm:ss:fff") + " : " + callString); }));
//SendTicket(adress, wHang[adress].ticketNumber.Substring(wHang[adress].ticketNumber.Length - 3, 3));
stateModel.workState = (int)WorkState.Call;
stateModel.ticketNo = model.ticketNumber;
stateModel.callId = model.id;
stateModel.reCallTimes = 0;
stateModel.hangId = 0;
csBll.Update(stateModel);
WriterCallLog(7, callString);
}
});
}
}
//弃号
private void GiveUpNo()
{
lock (objLock)
{
LockAction.RunWindowLock(windowNo, () =>
{
stateModel = csBll.GetModel(windowNo);
if (stateModel == null)
{
return;
}
if (stateModel.workState == (int)WorkState.PauseService)
{
this.client.SendMessage(new OperateMessage()
{
WindowNo = windowNo, Operate = Operate.Reset
});
stateModel.workState = stateModel.pauseState;
csBll.Update(stateModel);
}
if (stateModel.workState == (int)WorkState.Call)
{
try
{
var model = cBll.GetModel(stateModel.callId);
if (model == null)
{
return;
}
string mess = model.ticketNumber + "号已弃号。";
model.state = -1;
model.sysFlag = 1;
cBll.Update(model);
stateModel.workState = (int)WorkState.Evaluate;
stateModel.callId = 0;
stateModel.ticketNo = "";
csBll.Update(stateModel);
this.Invoke(new Action(() => { this.listView1.Items.Add(DateTime.Now.ToString("yyyy-MM-dd HH:mm:ss:fff") + " : " + mess); }));
this.client.SendMessage(new OperateMessage()
{
WindowNo = windowNo, Operate = Operate.Reset
});
//SendWait(adress);
WriterCallLog(4, mess);
}
catch (Exception ex)
{
WriterLog("弃号异常：" + ex.Message);
}
}
});
}
}
//转移-丢回去
private void Transfer()
{
lock (objLock)
{
LockAction.RunWindowLock(windowNo, () =>
{
stateModel = csBll.GetModelByWindowNo(windowNo);
if (stateModel == null)
{
stateModel = new FCallStateModel();
stateModel.windowNo = windowNo;
stateModel.workState = (int)WorkState.Defalt;
csBll.Insert(stateModel);
}
if (stateModel.workState == (int)WorkState.PauseService)
{
this.client.SendMessage(new OperateMessage()
{
WindowNo = windowNo, Operate = Operate.Reset
});
stateModel.workState = stateModel.pauseState;
csBll.Update(stateModel);
}
if (stateModel.workState == (int)WorkState.Call)
{
var model = cBll.GetModel(stateModel.callId);
if (model == null)
{
return;
}
//转移号码
cBll.Transfer(model);
this.client.SendMessage(new OperateMessage()
{
WindowNo = windowNo, Operate = Operate.Reset
});
var callString = model.ticketNumber + "号已转移(重置) ";
this.Invoke(new Action(() => { this.listView1.Items.Add(DateTime.Now.ToString("yyyy-MM-dd HH:mm:ss:fff") + " : " + callString); }));
//SendWait(adress);
stateModel.workState = (int)WorkState.Defalt;
stateModel.callId = 0;
stateModel.ticketNo = "";
stateModel.reCallTimes = 0;
csBll.Update(stateModel);
WriterCallLog(5, callString);
}
});
}
}
//重呼
private void ReCallNo()
{
lock (objLock)
{
LockAction.RunWindowLock(windowNo, () =>
{
stateModel = csBll.GetModelByWindowNo(windowNo);
if (stateModel == null)
{
return;
}
if (stateModel.workState == (int)WorkState.PauseService)
{
this.client.SendMessage(new OperateMessage()
{
WindowNo = windowNo, Operate = Operate.Reset
});
stateModel.workState = stateModel.pauseState;
csBll.Update(stateModel);
}
if (stateModel.workState == (int)WorkState.Call)
{
var model = cBll.GetModel(stateModel.callId);
if (model == null)
{
return;
}
if (stateModel.reCallTimes >= 5)
{
return;
}
else
{
stateModel.reCallTimes = stateModel.reCallTimes + 1;
csBll.Update(stateModel);
}
var callString = "请" + model.ticketNumber + "号到 " + windowNo + "号窗口办理(重呼) ";
client.SendMessage(new CallMessage()
{
TicketNo = model.ticketNumber, WindowNo = windowNo, AreaNo = windowModel.AreaName.ToString(), IsLEDMessage = true, IsSoundMessage = true
});
this.Invoke(new Action(() => { this.listView1.Items.Add(DateTime.Now.ToString("yyyy-MM-dd HH:mm:ss:fff") + " : " + callString); }));
//SendTicket(adress, wModel[adress].ticketNumber.Substring(wModel[adress].ticketNumber.Length - 3, 3));
WriterCallLog(1, callString);
}
});
}
}
//评价
private void EvaluateService()
{
lock (objLock)
{
LockAction.RunWindowLock(windowNo, () =>
{
stateModel = csBll.GetModelByWindowNo(windowNo);
if (stateModel == null)
{
stateModel = new FCallStateModel();
stateModel.windowNo = windowNo;
stateModel.workState = (int)WorkState.Defalt;
csBll.Insert(stateModel);
}
if (stateModel.workState == (int)WorkState.PauseService)
{
this.client.SendMessage(new OperateMessage()
{
WindowNo = windowNo, Operate = Operate.Reset
});
stateModel.workState = stateModel.pauseState;
csBll.Update(stateModel);
}
if (stateModel.workState == (int)WorkState.Call)
{
try
{
var model = cBll.GetModel(stateModel.callId);
if (model == null)
{
return;
}
model.state = 1;
cBll.Update(model);
stateModel.workState = (int)WorkState.Evaluate;
//stateModel.callId = 0;
stateModel.ticketNo = "";
csBll.Update(stateModel);
client.SendMessage(new RateMessage() //发送评价请求
{
WindowNo = windowNo,
RateId = model.handleId,
ItemName = "项目名称",
WorkDate = DateTime.Now.ToShortDateString(),
Transactor = model.qNmae,
reserveSeq = model.reserveSeq
}
);
//SendWait(adress);
string mess = " [" + model.ticketNumber + "]号已评价。";
this.Invoke(new Action(() => { this.listView1.Items.Add(DateTime.Now.ToString("yyyy-MM-dd HH:mm:ss:fff") + " : [" + model.ticketNumber + "]号已评价。"); }));
WriterCallLog(2, mess);
}
catch (Exception ex)
{
WriterLog("评价异常：" + ex.Message);
}
}
else
{
if (stateModel.workState == (int)WorkState.Defalt || stateModel.workState == (int)WorkState.Evaluate)
{
//SendWait(adress);
}
}
});
}
}