protected override void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
string scriptLocation = WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory) + "\\Outbound Call.xml";
if (File.Exists(scriptLocation))
{
IMLScript imlScript = IMLScript.OpenScript(scriptLocation);
tsInterface.IMLInterpreter.SetLocalVariable("HoldMusicLocation", WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.HoldMusicRootDirectory));
tsInterface.IMLInterpreter.StartScript(imlScript, WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory));
WOSI.CallButler.Data.CallButlerDataset.ExtensionsRow extension = dataProvider.GetExtensionNumber(Properties.Settings.Default.CustomerID, outboundExtensionNumber);
// If the outbound ts interface is null, then this means we don't have any available lines to make outbound calls.
// Also check to see if this extension is allowed to make outbound calls
if (outboundTsInterface == null || (outboundExtensionNumber >= 0 && extension != null && !extension.EnableOutboundCalls))
{
tsInterface.IMLInterpreter.SignalCallFailure();
outboundTsInterface.Locked = false;
}
else
{
// Link to our outbound script processor and start it
outboundTsInterface.ScriptProcessor.LinkScriptProcessor(this);
outboundTsInterface.ScriptProcessor.StartProcessing(outboundTsInterface, telecomProvider, dataProvider);
}
}
}
protected override void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
string callFlowScriptLocation = WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory) + "\\Call Flow.xml";
IMLScript imlScript = new IMLScript();
ScriptPage introPage = new ScriptPage();
introPage.ID = Guid.NewGuid().ToString();
if (Properties.Settings.Default.WelcomeGreetingDelay > 0)
{
Delay welcomeDelay = new Delay();
welcomeDelay.DelayTime = Properties.Settings.Default.WelcomeGreetingDelay.ToString();
introPage.Actions.Add(welcomeDelay);
}
/*if (LicenseService.IsTrialLicense())
* {
* introPage.Actions.Add(ScriptCompilers.ScriptUtils.CreateExternalAction(ScriptCompilers.BaseExternalCommands.CALLBUTLERINTERNAL_PlayLicenseIntroGreeting.ToString(), ""));
* }*/
ScriptCompilers.ScriptUtils.ProcessPersonalizedGreeting(dataProvider, ref introPage, Properties.Settings.Default.CustomerID, tsInterface.IMLInterpreter.CallerDisplayName, tsInterface.IMLInterpreter.CallerUsername, tsInterface.IMLInterpreter.CallerHost, tsInterface.IMLInterpreter.DialedUsername);
if (File.Exists(callFlowScriptLocation))
{
GotoPage gotoPage = new GotoPage();
gotoPage.Location = callFlowScriptLocation;
introPage.Actions.Add(gotoPage);
imlScript.Pages.Add(introPage);
}
tsInterface.IMLInterpreter.StartScript(imlScript, WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory));
}
public Click2CallScriptProcessor(ScriptService scriptService, string numberToDial, WOSI.CallButler.Data.CallButlerDataset.ExtensionsRow callMakerExtension, TelecomScriptInterface callMakerInterface)
{
this.callMakerExtension = callMakerExtension;
this.scriptService = scriptService;
this.numberToDial = numberToDial;
this.callMakerInterface = callMakerInterface;
}
protected override void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
LoggingService.AddLogEntry(LogLevel.Extended, "(Line " + tsInterface.LineNumber + ") Executing custom script at " + customScriptLocation, false);
IMLScript imlScript = new IMLScript();
ScriptPage introPage = new ScriptPage();
introPage.ID = Guid.NewGuid().ToString();
/*if (LicenseService.IsTrialLicense())
* {
* if (Properties.Settings.Default.WelcomeGreetingDelay > 0)
* {
* Delay welcomeDelay = new Delay();
* welcomeDelay.DelayTime = Properties.Settings.Default.WelcomeGreetingDelay.ToString();
* introPage.Actions.Add(welcomeDelay);
* }
*
* introPage.Actions.Add(ScriptCompilers.ScriptUtils.CreateExternalAction(ScriptCompilers.BaseExternalCommands.CALLBUTLERINTERNAL_PlayLicenseIntroGreeting.ToString(), ""));
* }*/
ScriptCompilers.ScriptUtils.ProcessPersonalizedGreeting(dataProvider, ref introPage, Properties.Settings.Default.CustomerID, tsInterface.IMLInterpreter.CallerDisplayName, tsInterface.IMLInterpreter.CallerUsername, tsInterface.IMLInterpreter.CallerHost, tsInterface.IMLInterpreter.DialedUsername);
GotoPage gotoPage = new GotoPage();
gotoPage.Location = customScriptLocation;
introPage.Actions.Add(gotoPage);
imlScript.Pages.Add(introPage);
tsInterface.IMLInterpreter.StartScript(imlScript, System.IO.Path.GetDirectoryName(customScriptLocation));
}
public Click2CallScriptProcessor(ScriptService scriptService, string numberToDial, WOSI.CallButler.Data.CallButlerDataset.ExtensionsRow callMakerExtension, TelecomScriptInterface callMakerInterface)
{
this.callMakerExtension = callMakerExtension;
this.scriptService = scriptService;
this.numberToDial = numberToDial;
this.callMakerInterface = callMakerInterface;
}
public TransferConferenceParticipantScriptProcessor(int conferenceID, TelecomScriptInterface extensionTsInterface, WOSI.CallButler.Data.CallButlerDataset.ExtensionsRow extension, VoicemailMailerService vmMailerService)
{
this.extensionTsInterface = extensionTsInterface;
this.vmMailerService = vmMailerService;
this.conferenceID = conferenceID;
this.extension = extension;
}
protected override void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
LoggingService.AddLogEntry(LogLevel.Extended, "(Line " + tsInterface.LineNumber + ") Executing custom script at " + customScriptLocation, false);
IMLScript imlScript = new IMLScript();
ScriptPage introPage = new ScriptPage();
introPage.ID = Guid.NewGuid().ToString();
/*if (LicenseService.IsTrialLicense())
{
if (Properties.Settings.Default.WelcomeGreetingDelay > 0)
{
Delay welcomeDelay = new Delay();
welcomeDelay.DelayTime = Properties.Settings.Default.WelcomeGreetingDelay.ToString();
introPage.Actions.Add(welcomeDelay);
}
introPage.Actions.Add(ScriptCompilers.ScriptUtils.CreateExternalAction(ScriptCompilers.BaseExternalCommands.CALLBUTLERINTERNAL_PlayLicenseIntroGreeting.ToString(), ""));
}*/
ScriptCompilers.ScriptUtils.ProcessPersonalizedGreeting(dataProvider, ref introPage, Properties.Settings.Default.CustomerID, tsInterface.IMLInterpreter.CallerDisplayName, tsInterface.IMLInterpreter.CallerUsername, tsInterface.IMLInterpreter.CallerHost, tsInterface.IMLInterpreter.DialedUsername);
GotoPage gotoPage = new GotoPage();
gotoPage.Location = customScriptLocation;
introPage.Actions.Add(gotoPage);
imlScript.Pages.Add(introPage);
tsInterface.IMLInterpreter.StartScript(imlScript, System.IO.Path.GetDirectoryName(customScriptLocation));
}
private void SetupScriptForCall(TelecomScriptInterface tsInterface, string timeout)
{
string callFrom = "";
if (Properties.Settings.Default.CustomCallScreeningPrompt != null && Properties.Settings.Default.CustomCallScreeningPrompt.Length > 0)
{
callFrom = Properties.Settings.Default.CustomCallScreeningPrompt;
}
else
{
if (onholdTsInterface.IMLInterpreter.CallerDisplayName.Length > 0)
{
callFrom = WOSI.Utilities.StringUtils.FormatPhoneNumber(onholdTsInterface.IMLInterpreter.CallerDisplayName);
}
else if (onholdTsInterface.IMLInterpreter.CallerUsername.Length > 0)
{
callFrom = WOSI.Utilities.StringUtils.FormatPhoneNumber(onholdTsInterface.IMLInterpreter.CallerUsername);
}
else
{
callFrom = "An Unknown Caller.";
}
}
tsInterface.IMLInterpreter.SetLocalVariable("CallFrom", callFrom);
tsInterface.IMLInterpreter.SetLocalVariable("ExtensionTimeout", timeout);
// Set our call element to autodial or not
if (callScriptElement != null)
{
callScriptElement.RequestAutoAnswer = autoAnswer;
}
}
protected override void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
string voicemailScriptLocation = WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory) + "\\Voicemail.xml";
if (File.Exists(voicemailScriptLocation))
{
IMLScript imlScript = IMLScript.OpenScript(voicemailScriptLocation);
// Set our script variables
tsInterface.IMLInterpreter.SetLocalVariable("ExtensionID", extension.ExtensionID.ToString());
//if (Licensing.Management.AppPermissions.StatIsPermitted("Settings.MusicSettings"))
//{
tsInterface.IMLInterpreter.SetLocalVariable("HoldMusicLocation", WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.HoldMusicRootDirectory));
//}
/*else
* {
* tsInterface.IMLInterpreter.SetLocalVariable("HoldMusicLocation", "");
* }*/
tsInterface.IMLInterpreter.SetLocalVariable("VoicemailRootFolder", WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.VoicemailRootDirectory));
tsInterface.IMLInterpreter.StartScript(imlScript, WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory));
}
}
private void TryContactNumber(TelecomScriptInterface tsInterface, string numberToCall, string fromCallerID, string fromCallerNumber, string callProfile, string timeout, string eventToken)
{
// If we get here, try the number
tsInterface.IMLInterpreter.SetLocalVariable("NumberToCall", numberToCall);
if (Properties.Settings.Default.CustomIncomingCallerID != null && Properties.Settings.Default.CustomIncomingCallerID.Length > 0)
{
tsInterface.IMLInterpreter.SetLocalVariable("FromCallerID", Properties.Settings.Default.CustomIncomingCallerID);
}
else
{
tsInterface.IMLInterpreter.SetLocalVariable("FromCallerID", fromCallerID);
}
if (Properties.Settings.Default.CustomIncomingCallerNumber != null && Properties.Settings.Default.CustomIncomingCallerNumber.Length > 0)
{
tsInterface.IMLInterpreter.SetLocalVariable("FromNumber", Properties.Settings.Default.CustomIncomingCallerNumber);
}
else
{
tsInterface.IMLInterpreter.SetLocalVariable("FromNumber", fromCallerNumber);
}
tsInterface.IMLInterpreter.SetLocalVariable("CallProfile", callProfile);
SetupScriptForCall(tsInterface, timeout);
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
public TransferConferenceParticipantScriptProcessor(int conferenceID, TelecomScriptInterface extensionTsInterface, WOSI.CallButler.Data.CallButlerDataset.ExtensionsRow extension, VoicemailMailerService vmMailerService)
{
this.extensionTsInterface = extensionTsInterface;
this.vmMailerService = vmMailerService;
this.conferenceID = conferenceID;
this.extension = extension;
}
protected override void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
telecomProvider.EnableAnsweringMachineDetection(tsInterface.LineNumber, false);
if (answeringMachineScriptLocation == null || answeringMachineScriptLocation.Length == 0)
{
StartScript(scriptLocation);
}
}
public void StartFromMainMenu(TelecomScriptInterface tsInterface)
{
string callFlowScriptLocation = WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory) + "\\Call Flow.xml";
if (File.Exists(callFlowScriptLocation))
{
IMLScript imlScript = IMLScript.OpenScript(callFlowScriptLocation);
tsInterface.IMLInterpreter.StartScript(imlScript, "MainMenuPage", WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory));
}
}
public override void OnIncomingTransfer(CallButler.Telecom.TelecomProviderBase telcomProvider, CallButler.Telecom.TransferEventArgs e)
{
if (e.ReplacementLineNumber != 0)
{
// Find the ts interface for the call from this extension to our remote caller
TelecomScriptInterface remoteTsInterface = scriptService.TelecomScriptInterfaces[e.ReplacementLineNumber];
// Find the ts interface for the remote caller
if (remoteTsInterface.ScriptProcessor is TransferConferenceScriptProcessor)
{
TransferConferenceScriptProcessor remoteProcessor = (TransferConferenceScriptProcessor)remoteTsInterface.ScriptProcessor;
int remoteLineNumber = remoteProcessor.callerTsInterface.LineNumber;
remoteProcessor.callerTsInterface = null;
if (scriptService.TelecomScriptInterfaces[remoteLineNumber].ScriptProcessor is TransferConferenceScriptProcessor)
{
remoteTsInterface = scriptService.TelecomScriptInterfaces[remoteLineNumber];
remoteProcessor = (TransferConferenceScriptProcessor)remoteTsInterface.ScriptProcessor;
// Conference the two lines together
remoteProcessor.callerTsInterface = callerTsInterface;
if (callerTsInterface.ScriptProcessor is TransferConferenceScriptProcessor)
{
((TransferConferenceScriptProcessor)callerTsInterface.ScriptProcessor).callerTsInterface = remoteProcessor.tsInterface;
}
remoteProcessor.conferenceID = conferenceID;
telcomProvider.AddLineToConference(conferenceID, remoteProcessor.tsInterface.LineNumber);
telcomProvider.RemoveLineFromConference(tsInterface.LineNumber);
// Tell the other caller to stop hold music
callerTsInterface.IMLInterpreter.SignalExternalEvent(TransferConferenceExternalEvents.CALLBUTLERINTERNAL_UnholdCall.ToString());
//this.conferenceID = 0;
this.callerTsInterface = null;
telcomProvider.EndCall(e.ReplacementLineNumber);
telcomProvider.EndCall(tsInterface.LineNumber);
return;
}
}
callerTsInterface.IMLInterpreter.SignalTransferFailure();
}
else
{
TransferCaller(telcomProvider, e.CallingToNumber);
}
}
public ExtensionScriptProcessor(ScriptService scriptService, TelecomScriptInterface onholdTsInterface, WOSI.CallButler.Data.CallButlerDataset.ExtensionsRow extension, VoicemailMailerService vmMailerService, PBXRegistrarService registrarService /*, ExtensionStateService extStateService*/, bool disableCallScreening, bool autoConnect, bool autoAnswer)
{
this.autoAnswer = autoAnswer;
this.scriptService = scriptService;
this.registrarService = registrarService;
this.onholdTsInterface = onholdTsInterface;
this.extension = extension;
this.vmMailerService = vmMailerService;
//this.extStateService = extStateService;
this.disableCallScreening = disableCallScreening;
this.autoConnect = autoConnect;
}
public ExtensionScriptProcessor(ScriptService scriptService, TelecomScriptInterface onholdTsInterface, WOSI.CallButler.Data.CallButlerDataset.ExtensionsRow extension, VoicemailMailerService vmMailerService, PBXRegistrarService registrarService/*, ExtensionStateService extStateService*/, bool disableCallScreening, bool autoConnect, bool autoAnswer)
{
this.autoAnswer = autoAnswer;
this.scriptService = scriptService;
this.registrarService = registrarService;
this.onholdTsInterface = onholdTsInterface;
this.extension = extension;
this.vmMailerService = vmMailerService;
//this.extStateService = extStateService;
this.disableCallScreening = disableCallScreening;
this.autoConnect = autoConnect;
}
protected override void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
string scheduleReminderScriptLocation = WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory) + "\\Schedule Reminder.xml";
if (File.Exists(scheduleReminderScriptLocation))
{
IMLScript imlScript = IMLScript.OpenScript(scheduleReminderScriptLocation);
extensionNumberIndex = -1;
tsInterface.IMLInterpreter.StartScript(imlScript, WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory));
}
}
protected override void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
string scriptLocation = WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory) + "\\Transfer Conference Participant.xml";
if (File.Exists(scriptLocation))
{
IMLScript imlScript = IMLScript.OpenScript(scriptLocation);
tsInterface.IMLInterpreter.SetLocalVariable("HoldMusicLocation", WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.HoldMusicRootDirectory));
tsInterface.IMLInterpreter.StartScript(imlScript, WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory));
}
}
protected override void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
string scriptLocation = WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory) + "\\Receptionist Finder.xml";
if (File.Exists(scriptLocation))
{
IMLScript imlScript = IMLScript.OpenScript(scriptLocation);
// Set our script variables
tsInterface.IMLInterpreter.SetLocalVariable("ExtensionID", extension.ExtensionID.ToString());
tsInterface.IMLInterpreter.StartScript(imlScript, WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory));
}
}
public AutoDialerProcessor(Telecom.TelecomProviderBase telecomProvider, TelecomScriptInterface tsInterface, string jobID, string callID, string scriptToRun, string answeringMachineScriptToRun, string answeringMachineDetectionSettings, int timeout, System.Collections.Specialized.NameValueCollection scriptVariables, CallButler.Service.Plugin.CallButlerDialerPlugin dialerPlugin)
{
this.callID = callID;
this.jobID = jobID;
this.scriptLocation = scriptToRun;
this.answeringMachineScriptLocation = answeringMachineScriptToRun;
this.answeringMachineDetectionSettings = answeringMachineDetectionSettings;
this.scriptVariables = scriptVariables;
this.dialerPlugin = dialerPlugin;
this.tsInterface = tsInterface;
this.telecomProvider = telecomProvider;
timeoutTimer = new System.Threading.Timer(new System.Threading.TimerCallback(TimeoutTimerProc), this, timeout * 1000, System.Threading.Timeout.Infinite);
}
public AutoDialerProcessor(Telecom.TelecomProviderBase telecomProvider, TelecomScriptInterface tsInterface, string jobID, string callID, string scriptToRun, string answeringMachineScriptToRun, string answeringMachineDetectionSettings, int timeout, System.Collections.Specialized.NameValueCollection scriptVariables, CallButler.Service.Plugin.CallButlerDialerPlugin dialerPlugin)
{
this.callID = callID;
this.jobID = jobID;
this.scriptLocation = scriptToRun;
this.answeringMachineScriptLocation = answeringMachineScriptToRun;
this.answeringMachineDetectionSettings = answeringMachineDetectionSettings;
this.scriptVariables = scriptVariables;
this.dialerPlugin = dialerPlugin;
this.tsInterface = tsInterface;
this.telecomProvider = telecomProvider;
timeoutTimer = new System.Threading.Timer(new System.Threading.TimerCallback(TimeoutTimerProc), this, timeout * 1000, System.Threading.Timeout.Infinite);
}
protected override void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
tsInterface.IMLInterpreter.CallerDisplayName = string.Format("Calling {0}", numberToDial);
tsInterface.IMLInterpreter.CallerHost = "";
tsInterface.IMLInterpreter.CallerUsername = "";
tsInterface.IMLInterpreter.DialedHost = "";
tsInterface.IMLInterpreter.DialedUsername = "";
string click2CallScriptLocation = WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory) + "\\Click2Call Handler.xml";
if (System.IO.File.Exists(click2CallScriptLocation))
{
IMLScript imlScript = IMLScript.OpenScript(click2CallScriptLocation);
tsInterface.IMLInterpreter.StartScript(imlScript, WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory));
}
}
protected override void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
string scriptLocation = WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory) + "\\Outbound Callee.xml";
if (File.Exists(scriptLocation))
{
IMLScript imlScript = IMLScript.OpenScript(scriptLocation);
tsInterface.IMLInterpreter.SetLocalVariable("HoldMusicLocation", WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.HoldMusicRootDirectory));
tsInterface.IMLInterpreter.SetLocalVariable("NumberToCall", numberToCall);
tsInterface.IMLInterpreter.SetLocalVariable("FromCallerID", fromCallerID);
tsInterface.IMLInterpreter.SetLocalVariable("CallProfile", "");
tsInterface.IMLInterpreter.StartScript(imlScript, WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory));
}
}
protected override void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
IMLScript imlScript;
string moduleData = addonModule.OnStartScript(new CallButler.Service.Plugin.CallButlerScriptContext(tsInterface.IMLInterpreter));
if (addonModule.ModuleReturnsScriptPath)
{
imlScript = IMLScript.OpenScript(moduleData);
}
else
{
imlScript = IMLScript.LoadFromXML(moduleData);
}
tsInterface.IMLInterpreter.StartScript(imlScript, WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory));
}
protected override void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
IMLScript imlScript;
string moduleData = addonModule.OnStartScript(new CallButler.Service.Plugin.CallButlerScriptContext(tsInterface.IMLInterpreter));
if (addonModule.ModuleReturnsScriptPath)
{
imlScript = IMLScript.OpenScript(moduleData);
}
else
{
imlScript = IMLScript.LoadFromXML(moduleData);
}
tsInterface.IMLInterpreter.StartScript(imlScript, WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory));
}
protected override void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
this.tsInterface = tsInterface;
string scriptLocation = WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory) + "\\Transfer Conference.xml";
if (File.Exists(scriptLocation))
{
IMLScript imlScript = IMLScript.OpenScript(scriptLocation);
tsInterface.IMLInterpreter.SetLocalVariable("HoldMusicLocation", WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.HoldMusicRootDirectory));
// Set our recording path
tsInterface.IMLInterpreter.SetLocalVariable("RecordingPath", WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.CallRecordingSoundPath));
tsInterface.IMLInterpreter.SetLocalVariable("ExtensionID", extension.ExtensionID.ToString());
tsInterface.IMLInterpreter.StartScript(imlScript, WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory));
}
}
protected override void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
tsInterface.IMLInterpreter.DefaultSpeechVoice = Properties.Settings.Default.DefaultTTSVoice;
// Set our volumes
telecomProvider.SetRecordVolume(tsInterface.LineNumber, Properties.Settings.Default.RecordVolume);
telecomProvider.SetSoundVolume(tsInterface.LineNumber, Properties.Settings.Default.SoundVolume);
telecomProvider.SetSpeechVolume(tsInterface.LineNumber, Properties.Settings.Default.SpeechVolume);
string extensionFinderScriptLocation = WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory) + "\\Extension Finder.xml";
if (File.Exists(extensionFinderScriptLocation))
{
onholdTsInterface.IMLInterpreter.SyncExternalAction += new EventHandler <WOSI.IVR.IML.SyncExternalActionEventArgs>(IMLInterpreter_SyncExternalAction);
IMLScript imlScript = IMLScript.OpenScript(extensionFinderScriptLocation);
// Get our call script element
ScriptElement[] callElements = imlScript.GetAllElementsOfType(typeof(Call));
if (callElements != null && callElements.Length > 0)
{
callScriptElement = (Call)callElements[0];
}
extensionNumberIndex = -1;
this.tsInterface = tsInterface;
// Copy our variables
tsInterface.IMLInterpreter.MergeLocalVariables(onholdTsInterface.IMLInterpreter);
tsInterface.IMLInterpreter.SetLocalVariable("ExtensionTimeout", "20");
tsInterface.IMLInterpreter.StartScript(imlScript, WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory));
// Tell our extension that they have an incoming call
//CallInfo callInfo = new CallInfo(tsInterface.CurrentCallID, tsInterface.LineNumber, CallStatus.Incoming, onholdTsInterface.IMLInterpreter.CallerDisplayName, onholdTsInterface.IMLInterpreter.CallerUsername);
//extStateService.UpdateCallState(extension.ExtensionID, callInfo);
}
}
public void StartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
OnStartProcessing(tsInterface, telecomProvider, dataProvider);
}
protected override void OnExternalCommand(string command, string commandData, string eventToken, TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
// Parse out our external event action
if (Enum.IsDefined(typeof(TransferConferenceParticipantExternalCommands), command))
{
TransferConferenceParticipantExternalCommands externalCommand = WOSI.Utilities.EnumUtils <TransferConferenceParticipantExternalCommands> .Parse(command);
switch (externalCommand)
{
case TransferConferenceParticipantExternalCommands.CALLBUTLERINTERNAL_EndConference:
telecomProvider.EndConference(conferenceID, true);
break;
case TransferConferenceParticipantExternalCommands.CALLBUTLERINTERNAL_MainMenu:
break;
}
}
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
protected override void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
string scriptLocation = WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory) + "\\Outbound Callee.xml";
if (File.Exists(scriptLocation))
{
IMLScript imlScript = IMLScript.OpenScript(scriptLocation);
tsInterface.IMLInterpreter.SetLocalVariable("HoldMusicLocation", WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.HoldMusicRootDirectory));
tsInterface.IMLInterpreter.SetLocalVariable("NumberToCall", numberToCall);
tsInterface.IMLInterpreter.SetLocalVariable("FromCallerID", fromCallerID);
tsInterface.IMLInterpreter.SetLocalVariable("FromCallerNumber", fromCallerNumber);
tsInterface.IMLInterpreter.SetLocalVariable("CallProfile", outboundProfileName);
tsInterface.IMLInterpreter.StartScript(imlScript, WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory));
}
}
protected override void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
string scriptLocation = WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory) + "\\Receptionist Finder.xml";
if (File.Exists(scriptLocation))
{
IMLScript imlScript = IMLScript.OpenScript(scriptLocation);
// Set our script variables
tsInterface.IMLInterpreter.SetLocalVariable("ExtensionID", extension.ExtensionID.ToString());
tsInterface.IMLInterpreter.StartScript(imlScript, WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory));
}
}
protected virtual void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
}
protected virtual void OnLinkedExternalCommand(string command, string commandData, string eventToken, TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
}
private void TryCallBlast(CallButler.Telecom.TelecomProviderBase telecomProvider, TelecomScriptInterface tsInterface, string[] numbersToCall, string[] profileNames, string fromCallerID, string fromCallerNumber, string timeout)
{
List<WOSI.CallButler.Data.CallButlerDataset.ProvidersRow> providers = new List<WOSI.CallButler.Data.CallButlerDataset.ProvidersRow>();
foreach (string profileName in profileNames)
{
providers.Add(tsInterface.FindProvider(profileName));
}
if (Properties.Settings.Default.CustomIncomingCallerID != null && Properties.Settings.Default.CustomIncomingCallerID.Length > 0)
{
fromCallerID = Properties.Settings.Default.CustomIncomingCallerID;
}
if (Properties.Settings.Default.CustomIncomingCallerNumber != null && Properties.Settings.Default.CustomIncomingCallerNumber.Length > 0)
{
fromCallerNumber = Properties.Settings.Default.CustomIncomingCallerNumber;
}
telecomProvider.CallBlast(tsInterface.LineNumber, numbersToCall, fromCallerID, fromCallerNumber, providers.ToArray());
SetupScriptForCall(tsInterface, timeout);
}
protected override void OnExternalCommand(string command, string commandData, string eventToken, TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
// Parse out our external event action
if (Enum.IsDefined(typeof(OutboundCalleeScriptProcessor.OutboundCallExternalCommands), command))
{
OutboundCalleeScriptProcessor.OutboundCallExternalCommands externalCommand = WOSI.Utilities.EnumUtils<OutboundCalleeScriptProcessor.OutboundCallExternalCommands>.Parse(command);
switch (externalCommand)
{
case OutboundCalleeScriptProcessor.OutboundCallExternalCommands.CALLBUTLERINTERNAL_CallEnded:
ProcessEndCall(telecomProvider);
break;
case OutboundCalleeScriptProcessor.OutboundCallExternalCommands.CALLBUTLERINTERNAL_HoldCaller:
// Remove this call from the conference
tsInterface.ProcessOnHold(conferenceID, true);
// Tell the other caller to play hold music
outboundTsInterface.IMLInterpreter.SignalExternalEvent(OutboundCalleeScriptProcessor.OutboundCallExternalCommands.CALLBUTLERINTERNAL_HoldCaller.ToString());
break;
case OutboundCalleeScriptProcessor.OutboundCallExternalCommands.CALLBUTLERINTERNAL_UnholdCaller:
// Add this caller back into the conference
tsInterface.ProcessOnHold(conferenceID, false);
// Tell the other caller to stop hold music
outboundTsInterface.IMLInterpreter.SignalExternalEvent(OutboundCalleeScriptProcessor.OutboundCallExternalCommands.CALLBUTLERINTERNAL_UnholdCaller.ToString());
break;
case OutboundCalleeScriptProcessor.OutboundCallExternalCommands.CALLBUTLERINTERNAL_TransferCaller:
TransferCaller(telecomProvider, commandData);
break;
}
}
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
protected override void OnExternalCommand(string command, string commandData, string eventToken, TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
// Parse out our external event action
if (Enum.IsDefined(typeof(VoicemailExternalCommands), command))
{
VoicemailExternalCommands externalCommand = WOSI.Utilities.EnumUtils <VoicemailExternalCommands> .Parse(command);
switch (externalCommand)
{
case VoicemailExternalCommands.CALLBUTLERINTERNAL_AuthenticatePasscode:
{
// Check to make sure our passcode matches our extension
string enteredPasscodeHash = WOSI.Utilities.CryptoUtils.CreateMD5Hash(commandData);
if (enteredPasscodeHash != extension.Password)
{
tsInterface.IMLInterpreter.SignalExternalEvent(VoicemailExternalEvents.CALLBUTLERINTERNAL_InvalidPasscode.ToString());
}
else
{
// Get our new voicemail count
int newVoicemailCount = dataProvider.GetNewVoicemailCount(extension.ExtensionID);
tsInterface.IMLInterpreter.SetLocalVariable("NewVoicemailCount", newVoicemailCount.ToString());
tsInterface.IMLInterpreter.SignalExternalEvent(VoicemailExternalEvents.CALLBUTLERINTERNAL_ValidPasscode.ToString());
}
break;
}
case VoicemailExternalCommands.CALLBUTLERINTERNAL_SaveNewGreeting:
{
WOSI.CallButler.Data.CallButlerDataset.LocalizedGreetingsRow voicemailGreeting = dataProvider.GetLocalizedGreeting(Properties.Settings.Default.CustomerID, extension.ExtensionID, Properties.Settings.Default.DefaultLanguage);
string tmpGreetingFilename = commandData;
if (File.Exists(tmpGreetingFilename) && voicemailGreeting != null)
{
// Change our voicemail greeting to a sound file
voicemailGreeting.Type = (short)WOSI.CallButler.Data.GreetingType.SoundGreeting;
// Move our greeting sound over
string greetingDirectory = WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.GreetingSoundRootDirectory) + "\\" + Properties.Settings.Default.DefaultLanguage;
string greetingFilename = greetingDirectory + "\\" + voicemailGreeting.GreetingID.ToString() + ".snd";
if (!Directory.Exists(greetingDirectory))
{
Directory.CreateDirectory(greetingDirectory);
}
File.Copy(tmpGreetingFilename, greetingFilename, true);
File.Delete(tmpGreetingFilename);
voicemailGreeting.Data = WOSI.Utilities.CryptoUtils.GetFileChecksum(greetingFilename);
dataProvider.PersistLocalizedGreeting(Properties.Settings.Default.CustomerID, voicemailGreeting);
}
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
break;
}
case VoicemailExternalCommands.CALLBUTLERINTERNAL_FetchNextVoicemail:
{
// Get our voicemail rows
WOSI.CallButler.Data.CallButlerDataset.VoicemailsRow[] voicemails = (WOSI.CallButler.Data.CallButlerDataset.VoicemailsRow[])dataProvider.GetVoicemails(extension.ExtensionID).Select("", "Timestamp DESC");
// Get our voicemail message index
int voicemailIndex = Convert.ToInt32(tsInterface.IMLInterpreter.GetLocalVariable("VoicemailIndex"));
voicemailIndex++;
if (voicemailIndex < voicemails.Length)
{
WOSI.CallButler.Data.CallButlerDataset.VoicemailsRow voicemail = voicemails[voicemailIndex];
// Create our voicemail intro
string voicemailIntro = "";
if (voicemailIndex == 0)
{
voicemailIntro = "First ";
}
else
{
voicemailIntro = "Next ";
}
if (voicemail.IsNew)
{
voicemailIntro += "New ";
}
voicemailIntro += "Message received on " + voicemail.Timestamp.ToShortDateString() + " " + voicemail.Timestamp.ToShortTimeString();
tsInterface.IMLInterpreter.SetLocalVariable("VoicemailIntro", voicemailIntro);
string voicemailFilename = WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.VoicemailRootDirectory) + "\\" + voicemail.ExtensionID.ToString() + "\\" + voicemail.VoicemailID + ".snd";
tsInterface.IMLInterpreter.SetLocalVariable("VoicemailSound", voicemailFilename);
tsInterface.IMLInterpreter.SetLocalVariable("VoicemailIndex", voicemailIndex.ToString());
// Mark the voicemail as read
dataProvider.MarkVoicemailRead(voicemail.ExtensionID, voicemail.VoicemailID);
if (pbxRegistrar != null)
{
pbxRegistrar.SendMessageWaitingNotification(voicemail.ExtensionID);
}
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
else
{
tsInterface.IMLInterpreter.SignalExternalEvent(VoicemailExternalEvents.CALLBUTLERINTERNAL_EndOfMessages.ToString());
}
break;
}
case VoicemailExternalCommands.CALLBUTLERINTERNAL_DeleteVoicemail:
{
// Get our voicemail rows
WOSI.CallButler.Data.CallButlerDataset.VoicemailsRow[] voicemails = (WOSI.CallButler.Data.CallButlerDataset.VoicemailsRow[])dataProvider.GetVoicemails(extension.ExtensionID).Select("", "Timestamp DESC");
// Get our voicemail message index
int voicemailIndex = Convert.ToInt32(tsInterface.IMLInterpreter.GetLocalVariable("VoicemailIndex"));
if (voicemailIndex < voicemails.Length)
{
WOSI.CallButler.Data.CallButlerDataset.VoicemailsRow voicemail = voicemails[voicemailIndex];
// Delete our voicemail
dataProvider.DeleteVoicemail(voicemail.ExtensionID, voicemail.VoicemailID);
// Delete our voicemail sound
string voicemailFilename = WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.VoicemailRootDirectory) + "\\" + voicemail.ExtensionID.ToString() + "\\" + voicemail.VoicemailID + ".snd";
if (File.Exists(voicemailFilename))
{
File.Delete(voicemailFilename);
}
voicemailIndex--;
tsInterface.IMLInterpreter.SetLocalVariable("VoicemailIndex", voicemailIndex.ToString());
if (pbxRegistrar != null)
{
pbxRegistrar.SendMessageWaitingNotification(voicemail.ExtensionID);
}
}
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
break;
}
}
}
}
private void SetupScriptForCall(TelecomScriptInterface tsInterface, string timeout)
{
string callFrom = "";
if (Properties.Settings.Default.CustomCallScreeningPrompt != null && Properties.Settings.Default.CustomCallScreeningPrompt.Length > 0)
{
callFrom = Properties.Settings.Default.CustomCallScreeningPrompt;
}
else
{
if (onholdTsInterface.IMLInterpreter.CallerDisplayName.Length > 0)
callFrom = WOSI.Utilities.StringUtils.FormatPhoneNumber(onholdTsInterface.IMLInterpreter.CallerDisplayName);
else if (onholdTsInterface.IMLInterpreter.CallerUsername.Length > 0)
callFrom = WOSI.Utilities.StringUtils.FormatPhoneNumber(onholdTsInterface.IMLInterpreter.CallerUsername);
else
callFrom = "An Unknown Caller.";
}
tsInterface.IMLInterpreter.SetLocalVariable("CallFrom", callFrom);
tsInterface.IMLInterpreter.SetLocalVariable("ExtensionTimeout", timeout);
// Set our call element to autodial or not
if (callScriptElement != null)
{
callScriptElement.RequestAutoAnswer = autoAnswer;
}
}
protected override void OnExternalCommand(string command, string commandData, string eventToken, TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
// Parse out our external event action
if (callerTsInterface != null && Enum.IsDefined(typeof(TransferConferenceExternalCommands), command))
{
TransferConferenceExternalCommands externalCommand = WOSI.Utilities.EnumUtils<TransferConferenceExternalCommands>.Parse(command);
switch (externalCommand)
{
case TransferConferenceExternalCommands.CALLBUTLERINTERNAL_EndConference:
telecomProvider.EndConference(conferenceID, true);
break;
case TransferConferenceExternalCommands.CALLBUTLERINTERNAL_RecordingStarted:
// Notify the other caller that recording has started
callerTsInterface.IMLInterpreter.SignalExternalEvent(TransferConferenceExternalEvents.CALLBUTLERINTERNAL_RecordingStarted.ToString());
break;
case TransferConferenceExternalCommands.CALLBUTLERINTERNAL_RecordingFinished:
// Notify the other caller that recording has finished
callerTsInterface.IMLInterpreter.SignalExternalEvent(TransferConferenceExternalEvents.CALLBUTLERINTERNAL_RecordingFinished.ToString());
vmMailerService.QueueVoicemailEmail(extension, "Your Call Recording", "Call Recording", tsInterface.IMLInterpreter.GetLocalVariable("RecordingFilename"));
break;
case TransferConferenceExternalCommands.CALLBUTLERINTERNAL_TransferCaller:
TransferCaller(telecomProvider, commandData);
break;
case TransferConferenceExternalCommands.CALLBUTLERINTERNAL_HoldCaller:
// Remove this call from the conference
tsInterface.ProcessOnHold(conferenceID, true);
// Tell the other caller to play hold music
callerTsInterface.IMLInterpreter.SignalExternalEvent(TransferConferenceExternalEvents.CALLBUTLERINTERNAL_HoldCall.ToString());
break;
case TransferConferenceExternalCommands.CALLBUTLERINTERNAL_UnholdCaller:
// Add this caller back into the conference
tsInterface.ProcessOnHold(conferenceID, false);
// Tell the other caller to stop hold music
callerTsInterface.IMLInterpreter.SignalExternalEvent(TransferConferenceExternalEvents.CALLBUTLERINTERNAL_UnholdCall.ToString());
break;
}
}
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
protected override void OnExternalCommand(string command, string commandData, string eventToken, TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
// Parse out our external event action
if (callerTsInterface != null && Enum.IsDefined(typeof(TransferConferenceExternalCommands), command))
{
TransferConferenceExternalCommands externalCommand = WOSI.Utilities.EnumUtils <TransferConferenceExternalCommands> .Parse(command);
switch (externalCommand)
{
case TransferConferenceExternalCommands.CALLBUTLERINTERNAL_EndConference:
telecomProvider.EndConference(conferenceID, true);
break;
case TransferConferenceExternalCommands.CALLBUTLERINTERNAL_RecordingStarted:
// Notify the other caller that recording has started
callerTsInterface.IMLInterpreter.SignalExternalEvent(TransferConferenceExternalEvents.CALLBUTLERINTERNAL_RecordingStarted.ToString());
break;
case TransferConferenceExternalCommands.CALLBUTLERINTERNAL_RecordingFinished:
// Notify the other caller that recording has finished
callerTsInterface.IMLInterpreter.SignalExternalEvent(TransferConferenceExternalEvents.CALLBUTLERINTERNAL_RecordingFinished.ToString());
vmMailerService.QueueVoicemailEmail(extension, "Your Call Recording", "Call Recording", tsInterface.IMLInterpreter.GetLocalVariable("RecordingFilename"));
break;
case TransferConferenceExternalCommands.CALLBUTLERINTERNAL_TransferCaller:
TransferCaller(telecomProvider, commandData);
break;
case TransferConferenceExternalCommands.CALLBUTLERINTERNAL_HoldCaller:
// Remove this call from the conference
tsInterface.ProcessOnHold(conferenceID, true);
// Tell the other caller to play hold music
callerTsInterface.IMLInterpreter.SignalExternalEvent(TransferConferenceExternalEvents.CALLBUTLERINTERNAL_HoldCall.ToString());
break;
case TransferConferenceExternalCommands.CALLBUTLERINTERNAL_UnholdCaller:
// Add this caller back into the conference
tsInterface.ProcessOnHold(conferenceID, false);
// Tell the other caller to stop hold music
callerTsInterface.IMLInterpreter.SignalExternalEvent(TransferConferenceExternalEvents.CALLBUTLERINTERNAL_UnholdCall.ToString());
break;
}
}
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
protected virtual void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
}
protected override void OnExternalCommand(string command, string commandData, string eventToken, TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
// Parse out our external event action
if (Enum.IsDefined(typeof(StandardExternalCommands), command))
{
StandardExternalCommands externalCommand = WOSI.Utilities.EnumUtils <StandardExternalCommands> .Parse(command);
switch (externalCommand)
{
case StandardExternalCommands.CALLBUTLERINTERNAL_ChooseLanguage:
{
if (!Properties.Settings.Default.Multilingual)
{
tsInterface.IMLInterpreter.SignalExternalEvent(StandardExternalEvents.CALLBUTLERINTERNAL_NotMultilingual.ToString());
}
else
{
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
break;
}
case StandardExternalCommands.CALLBUTLERINTERNAL_SetLanguageID:
{
List <string> languages = new List <string>();
languages.Add(Properties.Settings.Default.DefaultLanguage);
languages.AddRange(Properties.Settings.Default.Languages.Split(';'));
int languageNumber = Convert.ToInt32(commandData);
if (languageNumber > 0 && languageNumber <= languages.Count)
{
// Set our language ID variable
tsInterface.IMLInterpreter.SetLocalVariable("LanguageID", languages[languageNumber - 1]);
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
else
{
tsInterface.IMLInterpreter.SignalExternalEvent(StandardExternalEvents.CALLBUTLERINTERNAL_InvalidLanguage.ToString());
}
break;
}
case StandardExternalCommands.CALLBUTLERINTERNAL_ProcessMainMenuOption:
{
WOSI.CallButler.Data.CallButlerDataset.DepartmentsDataTable departments = dataProvider.GetDepartments(Properties.Settings.Default.CustomerID);
WOSI.CallButler.Data.CallButlerDataset.DepartmentsRow[] choosenDepartments = (WOSI.CallButler.Data.CallButlerDataset.DepartmentsRow[])departments.Select("OptionNumber = " + commandData);
if (choosenDepartments.Length > 0)
{
WOSI.CallButler.Data.CallButlerDataset.DepartmentsRow choosenDepartment = choosenDepartments[0];
switch (choosenDepartment.Type)
{
case (short)WOSI.CallButler.Data.DepartmentTypes.Greeting:
tsInterface.IMLInterpreter.SetLocalVariable("MainMenuOptionGreetingID", choosenDepartment.DepartmentID.ToString());
tsInterface.IMLInterpreter.SignalExternalEvent(StandardExternalEvents.CALLBUTLERINTERNAL_GreetingMenuOption.ToString());
break;
case (short)WOSI.CallButler.Data.DepartmentTypes.Extension:
// Find our extension number
try
{
WOSI.CallButler.Data.CallButlerDataset.ExtensionsRow extension = dataProvider.GetExtension(Properties.Settings.Default.CustomerID, new Guid(choosenDepartment.Data1));
if (extension != null)
{
tsInterface.IMLInterpreter.SetLocalVariable("Extension", extension.ExtensionNumber.ToString());
}
}
catch
{
}
tsInterface.IMLInterpreter.SignalExternalEvent(StandardExternalEvents.CALLBUTLERINTERNAL_ExtensionMenuOption.ToString());
break;
case (short)WOSI.CallButler.Data.DepartmentTypes.Script:
tsInterface.IMLInterpreter.SetLocalVariable("CustomScriptPath", choosenDepartment.Data1);
tsInterface.IMLInterpreter.SignalExternalEvent(StandardExternalEvents.CALLBUTLERINTERNAL_ScriptMenuOption.ToString());
break;
case (short)WOSI.CallButler.Data.DepartmentTypes.Number:
tsInterface.IMLInterpreter.SetLocalVariable("TransferToNumber", choosenDepartment.Data1);
tsInterface.IMLInterpreter.SignalExternalEvent(StandardExternalEvents.CALLBUTLERINTERNAL_NumberTransferMenuOption.ToString());
break;
case (short)WOSI.CallButler.Data.DepartmentTypes.Module:
tsInterface.IMLInterpreter.SetLocalVariable("AddonModuleID", choosenDepartment.Data1);
tsInterface.IMLInterpreter.SignalExternalEvent(StandardExternalEvents.CALLBUTLERINTERNAL_AddonModuleMenuOption.ToString());
break;
}
}
else
{
tsInterface.IMLInterpreter.SignalExternalEvent(StandardExternalEvents.CALLBUTLERINTERNAL_InvalidMenuOption.ToString());
}
break;
}
case StandardExternalCommands.CALLBUTLERINTERNAL_DialByNameSearch:
// Find our extensions for this search string
WOSI.CallButler.Data.CallButlerDataset.ExtensionsDataTable extensions = dataProvider.GetExtensions(Properties.Settings.Default.CustomerID);
WOSI.CallButler.Data.CallButlerDataset.ExtensionsRow[] matchingExtensions = (WOSI.CallButler.Data.CallButlerDataset.ExtensionsRow[])extensions.Select("SearchNumber LIKE '" + commandData + "*' AND EnableSearch = True");
// Get our extension search index
int searchIndex = Convert.ToInt32(tsInterface.IMLInterpreter.GetLocalVariable("ExtensionSearchIndex"));
searchIndex++;
if (matchingExtensions.Length > 0 && searchIndex < matchingExtensions.Length)
{
tsInterface.IMLInterpreter.SetLocalVariable("Extension", matchingExtensions[searchIndex].ExtensionNumber.ToString());
tsInterface.IMLInterpreter.SetLocalVariable("ExtensionName", matchingExtensions[searchIndex].FirstName + " " + matchingExtensions[searchIndex].LastName);
tsInterface.IMLInterpreter.SetLocalVariable("ExtensionSearchIndex", searchIndex.ToString());
}
else
{
tsInterface.IMLInterpreter.SignalExternalEvent(StandardExternalEvents.CALLBUTLERINTERNAL_ExtensionNotFound.ToString());
}
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
break;
case StandardExternalCommands.CALLBUTLERINTERNAL_VoicemailManagement:
{
try
{
WOSI.CallButler.Data.CallButlerDataset.ExtensionsRow extension = dataProvider.GetExtensionNumber(Properties.Settings.Default.CustomerID, Convert.ToInt32(tsInterface.IMLInterpreter.GetLocalVariable("Extension")));
if (extension != null)
{
tsInterface.ScriptProcessor = new VoicemailManagementScriptProcessor(extension, pbxRegistrar);
tsInterface.ScriptProcessor.StartProcessing(tsInterface, telecomProvider, dataProvider);
break;
}
}
catch
{
}
tsInterface.IMLInterpreter.SignalTransferFailure();
break;
}
/*case StandardExternalCommands.CALLBUTLERINTERNAL_StartAddonModule:
* {
* CallButler.Service.Plugin.CallButlerAddonModulePlugin[] addonModules = pluginManager.GetAllPluginsOfType<CallButler.Service.Plugin.CallButlerAddonModulePlugin>();
*
* foreach (CallButler.Service.Plugin.CallButlerAddonModulePlugin addonModule in addonModules)
* {
* if (addonModule.PluginID.ToString() == commandData)
* {
* try
* {
* // Make sure the module is licensed
* if (!addonModule.IsLicensed)
* break;
*
* // We found our module and we should load the script it uses
* tsInterface.ScriptProcessor = new AddonModuleScriptProcessor(addonModule);
* tsInterface.ScriptProcessor.StartProcessing(tsInterface, telecomProvider, dataProvider);
* return;
*
* }
* catch (Exception e)
* {
* LoggingService.AddLogEntry(WOSI.CallButler.ManagementInterface.LogLevel.ErrorsOnly, "Failed to load Addon-Module '" + addonModule.PluginName + "'\r\n\r\n" + e.Message + "\r\n\r\n" + e.StackTrace, true);
* }
* }
* }
*
* tsInterface.ScriptProcessor = this;
* tsInterface.IMLInterpreter.SignalExternalEvent(StandardExternalEvents.CALLBUTLERINTERNAL_AddonModuleFailed.ToString());
*
* break;
* }*/
}
}
}
protected override void OnLinkedExternalCommand(string command, string commandData, string eventToken, TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
// Parse out our external event action
if (Enum.IsDefined(typeof(OutboundCalleeScriptProcessor.OutboundCallExternalCommands), command))
{
OutboundCalleeScriptProcessor.OutboundCallExternalCommands externalCommand = WOSI.Utilities.EnumUtils<OutboundCalleeScriptProcessor.OutboundCallExternalCommands>.Parse(command);
switch (externalCommand)
{
case OutboundCalleeScriptProcessor.OutboundCallExternalCommands.CALLBUTLERINTERNAL_CallFailed:
{
this.thisTsInterface.IMLInterpreter.SignalCallFailure();
break;
}
case OutboundCalleeScriptProcessor.OutboundCallExternalCommands.CALLBUTLERINTERNAL_CallConnected:
{
// Conference the two callers
conferenceID = telecomProvider.ConferenceLines(this.thisTsInterface.LineNumber, tsInterface.LineNumber);
this.thisTsInterface.IMLInterpreter.SignalExternalEvent(OutboundCallExternalEvents.CALLBUTLERINTERNAL_ConferenceStarted.ToString());
break;
}
case OutboundCalleeScriptProcessor.OutboundCallExternalCommands.CALLBUTLERINTERNAL_CallEnded:
{
ProcessEndCall(telecomProvider);
break;
}
}
}
//tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
protected override void OnExternalCommand(string command, string commandData, string eventToken, TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
// Parse out our external event action
if (Enum.IsDefined(typeof(OutboundCallExternalCommands), command))
{
OutboundCallExternalCommands externalCommand = WOSI.Utilities.EnumUtils<OutboundCallExternalCommands>.Parse(command);
switch (externalCommand)
{
case OutboundCallExternalCommands.CALLBUTLERINTERNAL_Reset:
{
tsInterface.Locked = false;
break;
}
}
}
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
protected override void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
string scriptLocation = WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory) + "\\Outbound Call.xml";
if (File.Exists(scriptLocation))
{
IMLScript imlScript = IMLScript.OpenScript(scriptLocation);
tsInterface.IMLInterpreter.SetLocalVariable("HoldMusicLocation", WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.HoldMusicRootDirectory));
tsInterface.IMLInterpreter.StartScript(imlScript, WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory));
WOSI.CallButler.Data.CallButlerDataset.ExtensionsRow extension = dataProvider.GetExtensionNumber(Properties.Settings.Default.CustomerID, outboundExtensionNumber);
// If the outbound ts interface is null, then this means we don't have any available lines to make outbound calls.
// Also check to see if this extension is allowed to make outbound calls
if (outboundTsInterface == null || (outboundExtensionNumber >=0 && extension != null && !extension.EnableOutboundCalls))
{
tsInterface.IMLInterpreter.SignalCallFailure();
outboundTsInterface.Locked = false;
}
else
{
// Link to our outbound script processor and start it
outboundTsInterface.ScriptProcessor.LinkScriptProcessor(this);
outboundTsInterface.ScriptProcessor.StartProcessing(outboundTsInterface, telecomProvider, dataProvider);
}
}
}
public void StartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
OnStartProcessing(tsInterface, telecomProvider, dataProvider);
}
public OutboundScriptProcessor(TelecomScriptInterface tsInterface, TelecomScriptInterface outboundTsInterface, int outboundExtensionNumber)
{
this.thisTsInterface = tsInterface;
this.outboundTsInterface = outboundTsInterface;
this.outboundExtensionNumber = outboundExtensionNumber;
}
public void ProcessExternalCommand(string command, string commandData, string eventToken, TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider, Utilities.PluginManagement.PluginManager pluginManager, PBXRegistrarService pbxRegistrar)
{
// Parse out our external event action
if (Enum.IsDefined(typeof(BaseExternalCommands), command))
{
BaseExternalCommands externalCommand = WOSI.Utilities.EnumUtils <BaseExternalCommands> .Parse(command);
string languageID = "en";
switch (externalCommand)
{
case BaseExternalCommands.CALLBUTLERINTERNAL_StartAddonModule:
CallButler.Service.Plugin.CallButlerAddonModulePlugin[] addonModules = pluginManager.GetAllPluginsOfType <CallButler.Service.Plugin.CallButlerAddonModulePlugin>();
foreach (CallButler.Service.Plugin.CallButlerAddonModulePlugin addonModule in addonModules)
{
if (addonModule.PluginID.ToString() == commandData)
{
try
{
// Make sure the module is licensed
if (!addonModule.IsLicensed)
{
break;
}
// We found our module and we should load the script it uses
tsInterface.ScriptProcessor = new AddonModuleScriptProcessor(addonModule);
tsInterface.ScriptProcessor.StartProcessing(tsInterface, telecomProvider, dataProvider);
return;
}
catch (Exception e)
{
LoggingService.AddLogEntry(WOSI.CallButler.ManagementInterface.LogLevel.ErrorsOnly, "Failed to load Addon-Module '" + addonModule.PluginName + "'\r\n\r\n" + e.Message + "\r\n\r\n" + e.StackTrace, true);
}
}
}
break;
case BaseExternalCommands.CALLBUTLERINTERNAL_ReturnToCallFlowMainMenu:
// Return to the Call flow main menu.
tsInterface.ScriptProcessor = new StandardScriptProcessor(pluginManager, pbxRegistrar);
((StandardScriptProcessor)tsInterface.ScriptProcessor).StartFromMainMenu(tsInterface);
break;
case BaseExternalCommands.CALLBUTLERINTERNAL_PlayLicenseIntroGreeting:
// If the line isn't in use, don't do anything
if (!telecomProvider.IsLineInUse(tsInterface.LineNumber))
{
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
break;
}
// Read our intro sound bytes
byte[] introSoundBytes = null;
if (telecomProvider.AudioInputRate == 8000)
{
introSoundBytes = new byte[Properties.Resources.powered_by_8khz.Length];
Properties.Resources.powered_by_8khz.Read(introSoundBytes, 0, introSoundBytes.Length);
}
else if (telecomProvider.AudioInputRate == 16000)
{
introSoundBytes = new byte[Properties.Resources.powered_by_16khz.Length];
Properties.Resources.powered_by_16khz.Read(introSoundBytes, 0, introSoundBytes.Length);
}
// Play our license intro sound
if (introSoundBytes != null)
{
telecomProvider.PlaySound(tsInterface.LineNumber, introSoundBytes);
}
break;
case BaseExternalCommands.CALLBUTLERINTERNAL_PlaySystemSound:
// If the line isn't in use, don't do anything
if (!telecomProvider.IsLineInUse(tsInterface.LineNumber))
{
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
break;
}
// Get the sound with the current language
languageID = tsInterface.IMLInterpreter.GetLocalVariable("LanguageID");
string soundFilename = GetSoundFileForLanguage(languageID, commandData);
if (soundFilename == null)
{
// If we don't get a sound with the current language, try the default language
soundFilename = GetSoundFileForLanguage(Properties.Settings.Default.DefaultLanguage, commandData);
if (soundFilename == null)
{
// If we don't get a sound file with the default language, try english
soundFilename = GetSoundFileForLanguage("en", commandData);
if (soundFilename == null)
{
if (!File.Exists(soundFilename))
{
// If the sound still doesn't exist, tell the IML interpreter to move on
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
break;
}
}
}
}
// If we get here, our system sound should exist and we should play it.
if (string.Compare(commandData, "ring.snd", true) == 0)
{
telecomProvider.PlaySound(tsInterface.LineNumber, soundFilename, true);
}
else
{
telecomProvider.PlaySound(tsInterface.LineNumber, soundFilename, false);
}
LoggingService.AddLogEntry(LogLevel.Extended, "(Line " + tsInterface.LineNumber + ") Playing sound at " + soundFilename, false);
break;
case BaseExternalCommands.CALLBUTLERINTERNAL_PlayGreeting:
// If the line isn't in use, don't do anything
if (!telecomProvider.IsLineInUse(tsInterface.LineNumber))
{
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
break;
}
// Get our current language
languageID = tsInterface.IMLInterpreter.GetLocalVariable("LanguageID");
// Create our greetingID
Guid greetingID = new Guid(commandData);
// Get the greeting in our selected language
WOSI.CallButler.Data.CallButlerDataset.GreetingsRow greeting = dataProvider.GetGreeting(Properties.Settings.Default.CustomerID, greetingID);
if (greeting != null)
{
// Get the greeting for our specified language
WOSI.CallButler.Data.CallButlerDataset.LocalizedGreetingsRow localizedGreeting = dataProvider.GetLocalizedGreeting(Properties.Settings.Default.CustomerID, greetingID, languageID);
if (localizedGreeting == null)
{
// If the greeting doesn't exist in the current language, try using the default language
localizedGreeting = dataProvider.GetLocalizedGreeting(Properties.Settings.Default.CustomerID, greetingID, Properties.Settings.Default.DefaultLanguage);
if (localizedGreeting == null)
{
// If the greeting doesn't exist in the default language, heck just return the first one that exists
WOSI.CallButler.Data.CallButlerDataset.LocalizedGreetingsRow[] localizedGreetings = greeting.GetLocalizedGreetingsRows();
if (localizedGreetings.Length > 0)
{
localizedGreeting = localizedGreetings[0];
}
}
}
if (localizedGreeting != null)
{
// Determine how we should play this greeting
WOSI.CallButler.Data.GreetingType greetingType = (WOSI.CallButler.Data.GreetingType)localizedGreeting.Type;
switch (greetingType)
{
case WOSI.CallButler.Data.GreetingType.SoundGreeting:
// Create our sound file path
string soundFilePath = WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.GreetingSoundRootDirectory) + "\\" + localizedGreeting.LanguageID + "\\" + greetingID.ToString() + ".snd";
if (File.Exists(soundFilePath))
{
telecomProvider.PlaySound(tsInterface.LineNumber, soundFilePath, false);
LoggingService.AddLogEntry(LogLevel.Extended, "(Line " + tsInterface.LineNumber + ") Playing sound at " + soundFilePath, false);
}
else
{
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
break;
case WOSI.CallButler.Data.GreetingType.TextGreeting:
// Speak our text
string textToSpeak = tsInterface.IMLInterpreter.ParseVariableTokens(localizedGreeting.Data);
// Take out any XML
if (!WOSI.Utilities.StringUtils.IsWellFormedXml(textToSpeak))
{
textToSpeak = WOSI.Utilities.StringUtils.XmlEncodeString(textToSpeak);
}
if (textToSpeak.Length > 0)
{
if (!localizedGreeting.IsVoiceNull() && localizedGreeting.Voice.Length > 0)
{
textToSpeak = "<voice required=\"Name=" + localizedGreeting.Voice + "\">" + textToSpeak + "</voice>";
}
else if (Properties.Settings.Default.DefaultTTSVoice != null && Properties.Settings.Default.DefaultTTSVoice.Length > 0)
{
textToSpeak = "<voice required=\"Name=" + Properties.Settings.Default.DefaultTTSVoice + "\">" + textToSpeak + "</voice>";
}
telecomProvider.SpeakText(tsInterface.LineNumber, textToSpeak);
LoggingService.AddLogEntry(LogLevel.Extended, "(Line " + tsInterface.LineNumber + ") Speaking '" + textToSpeak + "'", false);
}
else
{
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
break;
}
}
else
{
// If no greeting is found in the right language, tell the interpreter to move on
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
}
// If the greeting isn't found, tell the interpreter to go on
else
{
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
break;
}
}
else
{
OnExternalCommand(command, commandData, eventToken, tsInterface, telecomProvider, dataProvider);
if (linkedScriptProcessor != null)
{
linkedScriptProcessor.OnLinkedExternalCommand(command, commandData, eventToken, tsInterface, telecomProvider, dataProvider);
}
}
}
protected override void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
tsInterface.IMLInterpreter.DefaultSpeechVoice = Properties.Settings.Default.DefaultTTSVoice;
// Set our volumes
telecomProvider.SetRecordVolume(tsInterface.LineNumber, Properties.Settings.Default.RecordVolume);
telecomProvider.SetSoundVolume(tsInterface.LineNumber, Properties.Settings.Default.SoundVolume);
telecomProvider.SetSpeechVolume(tsInterface.LineNumber, Properties.Settings.Default.SpeechVolume);
string extensionFinderScriptLocation = WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory) + "\\Extension Finder.xml";
if (File.Exists(extensionFinderScriptLocation))
{
onholdTsInterface.IMLInterpreter.SyncExternalAction += new EventHandler<WOSI.IVR.IML.SyncExternalActionEventArgs>(IMLInterpreter_SyncExternalAction);
IMLScript imlScript = IMLScript.OpenScript(extensionFinderScriptLocation);
// Get our call script element
ScriptElement[] callElements = imlScript.GetAllElementsOfType(typeof(Call));
if (callElements != null && callElements.Length > 0)
{
callScriptElement = (Call)callElements[0];
}
extensionNumberIndex = -1;
this.tsInterface = tsInterface;
// Copy our variables
tsInterface.IMLInterpreter.MergeLocalVariables(onholdTsInterface.IMLInterpreter);
tsInterface.IMLInterpreter.SetLocalVariable("ExtensionTimeout", "20");
tsInterface.IMLInterpreter.StartScript(imlScript, WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory));
// Tell our extension that they have an incoming call
//CallInfo callInfo = new CallInfo(tsInterface.CurrentCallID, tsInterface.LineNumber, CallStatus.Incoming, onholdTsInterface.IMLInterpreter.CallerDisplayName, onholdTsInterface.IMLInterpreter.CallerUsername);
//extStateService.UpdateCallState(extension.ExtensionID, callInfo);
}
}
protected override void OnExternalCommand(string command, string commandData, string eventToken, TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
// Parse out our external event action
if (Enum.IsDefined(typeof(ReceptionistFinderExternalCommands), command))
{
ReceptionistFinderExternalCommands externalCommand = WOSI.Utilities.EnumUtils<ReceptionistFinderExternalCommands>.Parse(command);
switch (externalCommand)
{
case ReceptionistFinderExternalCommands.CALLBUTLERINTERNAL_SendToAutoAttendant:
{
scriptService.ProcessAutoAttendantAnswer(tsInterface.LineNumber, tsInterface, false);
break;
}
case ReceptionistFinderExternalCommands.CALLBUTLERINTERNAL_AnswerCall:
{
if (telecomProvider.IsLineInUse(tsInterface.LineNumber))
{
if (tsInterface.Extension != null)
telecomProvider.AnswerCall(tsInterface.LineNumber, true);
else
telecomProvider.AnswerCall(tsInterface.LineNumber, false);
}
break;
}
}
}
}
protected override void OnExternalCommand(string command, string commandData, string eventToken, TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
// Parse out our external event action
if (Enum.IsDefined(typeof(VoicemailExternalCommands), command))
{
VoicemailExternalCommands externalCommand = WOSI.Utilities.EnumUtils <VoicemailExternalCommands> .Parse(command);
switch (externalCommand)
{
case VoicemailExternalCommands.CALLBUTLERINTERNAL_NewVoicemail:
{
// Create a new voicemail record
vmService.CreateVoicemail(new Guid(commandData), new Guid(tsInterface.IMLInterpreter.GetLocalVariable("ExtensionID")), tsInterface.IMLInterpreter.CallerDisplayName, tsInterface.IMLInterpreter.CallerHost, tsInterface.IMLInterpreter.CallerUsername);
break;
}
case VoicemailExternalCommands.CALLBUTLERINTERNAL_VoicemailManagement:
{
tsInterface.ScriptProcessor = new VoicemailManagementScriptProcessor(extension, registrarService);
tsInterface.ScriptProcessor.StartProcessing(tsInterface, telecomProvider, dataProvider);
break;
}
}
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
}
protected override void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
string callFlowScriptLocation = WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory) + "\\Call Flow.xml";
IMLScript imlScript = new IMLScript();
ScriptPage introPage = new ScriptPage();
introPage.ID = Guid.NewGuid().ToString();
if (Properties.Settings.Default.WelcomeGreetingDelay > 0)
{
Delay welcomeDelay = new Delay();
welcomeDelay.DelayTime = Properties.Settings.Default.WelcomeGreetingDelay.ToString();
introPage.Actions.Add(welcomeDelay);
}
/*if (LicenseService.IsTrialLicense())
{
introPage.Actions.Add(ScriptCompilers.ScriptUtils.CreateExternalAction(ScriptCompilers.BaseExternalCommands.CALLBUTLERINTERNAL_PlayLicenseIntroGreeting.ToString(), ""));
}*/
ScriptCompilers.ScriptUtils.ProcessPersonalizedGreeting(dataProvider, ref introPage, Properties.Settings.Default.CustomerID, tsInterface.IMLInterpreter.CallerDisplayName, tsInterface.IMLInterpreter.CallerUsername, tsInterface.IMLInterpreter.CallerHost, tsInterface.IMLInterpreter.DialedUsername);
if (File.Exists(callFlowScriptLocation))
{
GotoPage gotoPage = new GotoPage();
gotoPage.Location = callFlowScriptLocation;
introPage.Actions.Add(gotoPage);
imlScript.Pages.Add(introPage);
}
tsInterface.IMLInterpreter.StartScript(imlScript, WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory));
}
protected override void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
tsInterface.IMLInterpreter.CallerDisplayName = string.Format("Calling {0}", numberToDial);
tsInterface.IMLInterpreter.CallerHost = "";
tsInterface.IMLInterpreter.CallerUsername = "";
tsInterface.IMLInterpreter.DialedHost = "";
tsInterface.IMLInterpreter.DialedUsername = "";
string click2CallScriptLocation = WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory) + "\\Click2Call Handler.xml";
if (System.IO.File.Exists(click2CallScriptLocation))
{
IMLScript imlScript = IMLScript.OpenScript(click2CallScriptLocation);
tsInterface.IMLInterpreter.StartScript(imlScript, WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory));
}
}
public void ProcessExternalCommand(string command, string commandData, string eventToken, TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider, Utilities.PluginManagement.PluginManager pluginManager, PBXRegistrarService pbxRegistrar)
{
// Parse out our external event action
if (Enum.IsDefined(typeof(BaseExternalCommands), command))
{
BaseExternalCommands externalCommand = WOSI.Utilities.EnumUtils<BaseExternalCommands>.Parse(command);
string languageID = "en";
switch (externalCommand)
{
case BaseExternalCommands.CALLBUTLERINTERNAL_StartAddonModule:
CallButler.Service.Plugin.CallButlerAddonModulePlugin[] addonModules = pluginManager.GetAllPluginsOfType<CallButler.Service.Plugin.CallButlerAddonModulePlugin>();
foreach (CallButler.Service.Plugin.CallButlerAddonModulePlugin addonModule in addonModules)
{
if (addonModule.PluginID.ToString() == commandData)
{
try
{
// Make sure the module is licensed
if (!addonModule.IsLicensed)
break;
// We found our module and we should load the script it uses
tsInterface.ScriptProcessor = new AddonModuleScriptProcessor(addonModule);
tsInterface.ScriptProcessor.StartProcessing(tsInterface, telecomProvider, dataProvider);
return;
}
catch (Exception e)
{
LoggingService.AddLogEntry(WOSI.CallButler.ManagementInterface.LogLevel.ErrorsOnly, "Failed to load Addon-Module '" + addonModule.PluginName + "'\r\n\r\n" + e.Message + "\r\n\r\n" + e.StackTrace, true);
}
}
}
break;
case BaseExternalCommands.CALLBUTLERINTERNAL_ReturnToCallFlowMainMenu:
// Return to the Call flow main menu.
tsInterface.ScriptProcessor = new StandardScriptProcessor(pluginManager, pbxRegistrar);
((StandardScriptProcessor)tsInterface.ScriptProcessor).StartFromMainMenu(tsInterface);
break;
case BaseExternalCommands.CALLBUTLERINTERNAL_PlayLicenseIntroGreeting:
// If the line isn't in use, don't do anything
if (!telecomProvider.IsLineInUse(tsInterface.LineNumber))
{
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
break;
}
// Read our intro sound bytes
byte[] introSoundBytes = null;
if (telecomProvider.AudioInputRate == 8000)
{
introSoundBytes = new byte[Properties.Resources.powered_by_8khz.Length];
Properties.Resources.powered_by_8khz.Read(introSoundBytes, 0, introSoundBytes.Length);
}
else if (telecomProvider.AudioInputRate == 16000)
{
introSoundBytes = new byte[Properties.Resources.powered_by_16khz.Length];
Properties.Resources.powered_by_16khz.Read(introSoundBytes, 0, introSoundBytes.Length);
}
// Play our license intro sound
if (introSoundBytes != null)
{
telecomProvider.PlaySound(tsInterface.LineNumber, introSoundBytes);
}
break;
case BaseExternalCommands.CALLBUTLERINTERNAL_PlaySystemSound:
// If the line isn't in use, don't do anything
if (!telecomProvider.IsLineInUse(tsInterface.LineNumber))
{
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
break;
}
// Get the sound with the current language
languageID = tsInterface.IMLInterpreter.GetLocalVariable("LanguageID");
string soundFilename = GetSoundFileForLanguage(languageID, commandData);
if (soundFilename == null)
{
// If we don't get a sound with the current language, try the default language
soundFilename = GetSoundFileForLanguage(Properties.Settings.Default.DefaultLanguage, commandData);
if (soundFilename == null)
{
// If we don't get a sound file with the default language, try english
soundFilename = GetSoundFileForLanguage("en", commandData);
if (soundFilename == null)
{
if (!File.Exists(soundFilename))
{
// If the sound still doesn't exist, tell the IML interpreter to move on
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
break;
}
}
}
}
// If we get here, our system sound should exist and we should play it.
if(string.Compare(commandData, "ring.snd", true) == 0)
telecomProvider.PlaySound(tsInterface.LineNumber, soundFilename, true);
else
telecomProvider.PlaySound(tsInterface.LineNumber, soundFilename, false);
LoggingService.AddLogEntry(LogLevel.Extended, "(Line " + tsInterface.LineNumber + ") Playing sound at " + soundFilename, false);
break;
case BaseExternalCommands.CALLBUTLERINTERNAL_PlayGreeting:
// If the line isn't in use, don't do anything
if (!telecomProvider.IsLineInUse(tsInterface.LineNumber))
{
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
break;
}
// Get our current language
languageID = tsInterface.IMLInterpreter.GetLocalVariable("LanguageID");
// Create our greetingID
Guid greetingID = new Guid(commandData);
// Get the greeting in our selected language
WOSI.CallButler.Data.CallButlerDataset.GreetingsRow greeting = dataProvider.GetGreeting(Properties.Settings.Default.CustomerID, greetingID);
if (greeting != null)
{
// Get the greeting for our specified language
WOSI.CallButler.Data.CallButlerDataset.LocalizedGreetingsRow localizedGreeting = dataProvider.GetLocalizedGreeting(Properties.Settings.Default.CustomerID, greetingID, languageID);
if (localizedGreeting == null)
{
// If the greeting doesn't exist in the current language, try using the default language
localizedGreeting = dataProvider.GetLocalizedGreeting(Properties.Settings.Default.CustomerID, greetingID, Properties.Settings.Default.DefaultLanguage);
if (localizedGreeting == null)
{
// If the greeting doesn't exist in the default language, heck just return the first one that exists
WOSI.CallButler.Data.CallButlerDataset.LocalizedGreetingsRow[] localizedGreetings = greeting.GetLocalizedGreetingsRows();
if (localizedGreetings.Length > 0)
localizedGreeting = localizedGreetings[0];
}
}
if (localizedGreeting != null)
{
// Determine how we should play this greeting
WOSI.CallButler.Data.GreetingType greetingType = (WOSI.CallButler.Data.GreetingType)localizedGreeting.Type;
switch (greetingType)
{
case WOSI.CallButler.Data.GreetingType.SoundGreeting:
// Create our sound file path
string soundFilePath = WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.GreetingSoundRootDirectory) + "\\" + localizedGreeting.LanguageID + "\\" + greetingID.ToString() + ".snd";
if (File.Exists(soundFilePath))
{
telecomProvider.PlaySound(tsInterface.LineNumber, soundFilePath, false);
LoggingService.AddLogEntry(LogLevel.Extended, "(Line " + tsInterface.LineNumber + ") Playing sound at " + soundFilePath, false);
}
else
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
break;
case WOSI.CallButler.Data.GreetingType.TextGreeting:
// Speak our text
string textToSpeak = tsInterface.IMLInterpreter.ParseVariableTokens(localizedGreeting.Data);
// Take out any XML
if (!WOSI.Utilities.StringUtils.IsWellFormedXml(textToSpeak))
textToSpeak = WOSI.Utilities.StringUtils.XmlEncodeString(textToSpeak);
if (textToSpeak.Length > 0)
{
if (!localizedGreeting.IsVoiceNull() && localizedGreeting.Voice.Length > 0)
textToSpeak = "<voice required=\"Name=" + localizedGreeting.Voice + "\">" + textToSpeak + "</voice>";
else if(Properties.Settings.Default.DefaultTTSVoice != null && Properties.Settings.Default.DefaultTTSVoice.Length > 0)
textToSpeak = "<voice required=\"Name=" + Properties.Settings.Default.DefaultTTSVoice + "\">" + textToSpeak + "</voice>";
telecomProvider.SpeakText(tsInterface.LineNumber, textToSpeak);
LoggingService.AddLogEntry(LogLevel.Extended, "(Line " + tsInterface.LineNumber + ") Speaking '" + textToSpeak + "'", false);
}
else
{
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
break;
}
}
else
{
// If no greeting is found in the right language, tell the interpreter to move on
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
}
// If the greeting isn't found, tell the interpreter to go on
else
{
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
break;
}
}
else
{
OnExternalCommand(command, commandData, eventToken, tsInterface, telecomProvider, dataProvider);
if (linkedScriptProcessor != null)
linkedScriptProcessor.OnLinkedExternalCommand(command, commandData, eventToken, tsInterface, telecomProvider, dataProvider);
}
}
protected override void OnExternalCommand(string command, string commandData, string eventToken, TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
// Parse out our external event action
if (Enum.IsDefined(typeof(ExtensionExternalCommands), command))
{
ExtensionExternalCommands externalCommand = WOSI.Utilities.EnumUtils<ExtensionExternalCommands>.Parse(command);
switch (externalCommand)
{
case ExtensionExternalCommands.CALLBUTLERINTERNAL_ForwardCall:
{
onholdTsInterface.IMLInterpreter.SetLocalVariable("TransferNumber", commandData);
onholdTsInterface.IMLInterpreter.SignalExternalEvent(VoicemailExternalEvents.CALLBUTLERINTERNAL_CallForwarded.ToString());
break;
}
case ExtensionExternalCommands.CALLBUTLERINTERNAL_ConfirmingTransfer:
{
if (disableCallScreening || !extension.EnableCallScreening)
{
tsInterface.IMLInterpreter.SignalExternalEvent(ExtensionExternalEvents.CALLBUTLERINTERNAL_SkipConfirmation.ToString());
}
else
{
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
break;
}
case ExtensionExternalCommands.CALLBUTLERINTERNAL_GetNextNumber:
{
string callerID = onholdTsInterface.IMLInterpreter.CallerDisplayName;
string callerNumber = onholdTsInterface.IMLInterpreter.CallerUsername;
if (callerID == null || callerID.Length == 0)
callerID = "Unknown Caller";
if (callerNumber == null || callerNumber.Length == 0)
callerNumber = "";
// If we have a previous call, end it
if (telecomProvider.IsLineInUse(tsInterface.LineNumber))
{
telecomProvider.EndCall(tsInterface.LineNumber);
}
else
{
// Get our extension contact numbers
List<WOSI.CallButler.Data.CallButlerDataset.ExtensionContactNumbersRow> contactNumbers = new List<WOSI.CallButler.Data.CallButlerDataset.ExtensionContactNumbersRow>((WOSI.CallButler.Data.CallButlerDataset.ExtensionContactNumbersRow[])dataProvider.GetExtensionContactNumbers(extension.ExtensionID).Select("", "Priority ASC"));
if (extensionNumberIndex + 1 >= contactNumbers.Count && parentExtension != null)
{
extensionNumberIndex = parentExtensionIndex;
parentExtensionIndex = -1;
extension = parentExtension;
parentExtension = null;
contactNumbers.Clear();
contactNumbers.AddRange((WOSI.CallButler.Data.CallButlerDataset.ExtensionContactNumbersRow[])dataProvider.GetExtensionContactNumbers(extension.ExtensionID).Select("", "Priority ASC"));
}
extensionNumberIndex++;
List<string> callBlastNumbers = new List<string>();
List<string> callBlastProfiles = new List<string>();
int callBlastTimeout = Properties.Settings.Default.CallBlastTimeout;
while (extensionNumberIndex < contactNumbers.Count)
{
WOSI.CallButler.Data.CallButlerDataset.ExtensionContactNumbersRow contactNumber = contactNumbers[extensionNumberIndex];
// Is the number online?
if (contactNumber.Online)
{
// Does the number have hours?
TimeSpan utcOffset = TimeZone.CurrentTimeZone.GetUtcOffset(DateTime.Now);
if (!contactNumber.IsHoursOfOperationUTCOffsetNull())
utcOffset = contactNumber.HoursOfOperationUTCOffset;
if (!contactNumber.HasHoursOfOperation || (contactNumber.HasHoursOfOperation && ScriptUtils.IsInHoursOfOperation(contactNumber.HoursOfOperation, utcOffset)))
{
// Check to see if this number is a PBX IP line
if ((contactNumber.CallPBXPhone || (WOSI.CallButler.Data.ExtensionContactNumberType)contactNumber.Type == WOSI.CallButler.Data.ExtensionContactNumberType.IPPhone) && registrarService != null)
{
int extNumber = extension.ExtensionNumber;
// If this was filled in from another extension, we'll need to check the status of that extension
if (contactNumber.ExtensionID != extension.ExtensionID)
{
WOSI.CallButler.Data.CallButlerDataset.ExtensionsRow tmpExtension = dataProvider.GetExtension(Properties.Settings.Default.CustomerID, contactNumber.ExtensionID);
if (tmpExtension != null)
extNumber = tmpExtension.ExtensionNumber;
}
// Check to see if this pbx phone is online
PBXPresenceInfo[] presInfos = registrarService.GetPresenceInfoForExtension(extNumber);
if (presInfos != null && presInfos.Length > 0)
{
foreach (PBXPresenceInfo presInfo in presInfos)
{
if (presInfo.Status == PBXPresenceStatus.Online)
{
if (presInfos.Length > 1 || extension.UseCallBlast)
{
if (contactNumbers.Count == 1)
callBlastTimeout = contactNumber.Timeout;
string callBlastNumber = string.Format("sip:{0}@{1}:{2}", presInfo.ExtensionNumber, presInfo.RemoteAddress, presInfo.RemotePort);
if (!callBlastNumbers.Contains(callBlastNumber))
{
callBlastNumbers.Add(callBlastNumber);
callBlastProfiles.Add(TelecomScriptInterface.InternalProviderProfileName);
}
}
else
{
TryContactNumber(tsInterface, string.Format("sip:{0}@{1}:{2}", presInfo.ExtensionNumber, presInfo.RemoteAddress, presInfo.RemotePort), callerID, callerNumber, TelecomScriptInterface.InternalProviderProfileName, contactNumber.Timeout.ToString(), eventToken);
return;
}
}
}
if (!extension.UseCallBlast && callBlastNumbers.Count > 0)
break;
}
}
else if ((WOSI.CallButler.Data.ExtensionContactNumberType)contactNumber.Type == WOSI.CallButler.Data.ExtensionContactNumberType.TelephoneNumber)
{
if (extension.UseCallBlast)
{
if (!callBlastNumbers.Contains(contactNumber.ContactNumber))
{
callBlastNumbers.Add(contactNumber.ContactNumber);
callBlastProfiles.Add("");
}
}
else
{
TryContactNumber(tsInterface, contactNumber.ContactNumber, callerID, callerNumber, "", contactNumber.Timeout.ToString(), eventToken);
return;
}
}
else if ((WOSI.CallButler.Data.ExtensionContactNumberType)contactNumber.Type == WOSI.CallButler.Data.ExtensionContactNumberType.Extension && parentExtension == null)
{
try
{
// Get our new extension
WOSI.CallButler.Data.CallButlerDataset.ExtensionsRow newExtension = dataProvider.GetExtension(Properties.Settings.Default.CustomerID, new Guid(contactNumber.ContactNumber));
if (newExtension != null)
{
if (extension.UseCallBlast)
{
WOSI.CallButler.Data.CallButlerDataset.ExtensionContactNumbersRow[] newContacts = (WOSI.CallButler.Data.CallButlerDataset.ExtensionContactNumbersRow[])dataProvider.GetExtensionContactNumbers(newExtension.ExtensionID).Select("Type <> " + (int)WOSI.CallButler.Data.ExtensionContactNumberType.Extension, "Priority ASC");
contactNumbers.AddRange(newContacts);
}
else
{
parentExtension = extension;
parentExtensionIndex = extensionNumberIndex;
extensionNumberIndex = -1;
extension = newExtension;
tsInterface.IMLInterpreter.SignalExternalEvent(ExtensionExternalEvents.CALLBUTLERINTERNAL_GetNextNumber.ToString());
return;
}
}
}
catch
{
}
}
}
}
extensionNumberIndex++;
}
if (callBlastNumbers.Count > 0)
{
TryCallBlast(telecomProvider, tsInterface, callBlastNumbers.ToArray(), callBlastProfiles.ToArray(), callerID, callerNumber, callBlastTimeout.ToString());
return;
}
else
{
tsInterface.IMLInterpreter.SignalExternalEvent(ExtensionExternalEvents.CALLBUTLERINTERNAL_NoMoreNumbers.ToString());
}
}
break;
}
case ExtensionExternalCommands.CALLBUTLERINTERNAL_SendToVoicemail:
{
onholdTsInterface.IMLInterpreter.SyncExternalAction -= IMLInterpreter_SyncExternalAction;
// Allow this line to answer calls again
tsInterface.Locked = false;
if (telecomProvider.IsLineInUse(onholdTsInterface.LineNumber))
{
telecomProvider.SendingToVoicemail(onholdTsInterface.LineNumber);
}
onholdTsInterface.IMLInterpreter.SignalExternalEvent(VoicemailExternalEvents.CALLBUTLERINTERNAL_ExtensionNotAvailable.ToString());
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
break;
}
case ExtensionExternalCommands.CALLBUTLERINTERNAL_ConnectCalls:
{
onholdTsInterface.IMLInterpreter.SyncExternalAction -= IMLInterpreter_SyncExternalAction;
onholdTsInterface.IMLInterpreter.SignalExternalEvent(ExtensionExternalCommands.CALLBUTLERINTERNAL_ConnectCalls.ToString());
// Allow this line to answer calls again
tsInterface.Locked = false;
if (autoConnect)
{
if (telecomProvider.IsLineInUse(tsInterface.LineNumber) && telecomProvider.IsLineInUse(onholdTsInterface.LineNumber))
{
if (extension.IsUseConferenceTransferNull() || !extension.UseConferenceTransfer /*|| !Licensing.Management.AppPermissions.StatIsPermitted("Handoff")*/)
{
telecomProvider.TransferCallAttended(onholdTsInterface.LineNumber, tsInterface.LineNumber, Properties.Settings.Default.UseBridgedTransfers);
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
else
{
telecomProvider.StopSound(tsInterface.LineNumber);
telecomProvider.StopSound(onholdTsInterface.LineNumber);
int conferenceID = telecomProvider.ConferenceLines(tsInterface.LineNumber, onholdTsInterface.LineNumber);
// Check to see if the person calling is an internal extension
if (onholdTsInterface.Extension != null)
{
onholdTsInterface.ScriptProcessor = new TransferConferenceScriptProcessor(conferenceID, scriptService, tsInterface, registrarService, extension, vmMailerService);
}
else
{
onholdTsInterface.ScriptProcessor = new TransferConferenceParticipantScriptProcessor(conferenceID, tsInterface, extension, vmMailerService);
}
tsInterface.ScriptProcessor = new TransferConferenceScriptProcessor(conferenceID, scriptService, onholdTsInterface, registrarService, extension, vmMailerService);
onholdTsInterface.ScriptProcessor.StartProcessing(onholdTsInterface, telecomProvider, dataProvider);
tsInterface.ScriptProcessor.StartProcessing(tsInterface, telecomProvider, dataProvider);
}
}
else
{
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
}
break;
}
}
}
}
protected virtual void OnLinkedExternalCommand(string command, string commandData, string eventToken, TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
}
protected override void OnExternalCommand(string command, string commandData, string eventToken, TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
// Parse out our external event action
if (Enum.IsDefined(typeof(Click2CallExternalCommands), command))
{
Click2CallExternalCommands externalCommand = WOSI.Utilities.EnumUtils<Click2CallExternalCommands>.Parse(command);
switch (externalCommand)
{
case Click2CallExternalCommands.CALLBUTLERINTERNAL_ExtensionNotAvailable:
// Allow this to answer calls again
tsInterface.Locked = false;
break;
case Click2CallExternalCommands.CALLBUTLERINTERNAL_ConnectCalls:
// Check to see if this is a call to another extension
int extensionNumber = 0;
bool disableCallScreening = callMakerExtension == null ? false : true;
if (int.TryParse(numberToDial, out extensionNumber))
{
// If we're calling our own extension, send us to the voicemail management menu
if (extensionNumber == callMakerExtension.ExtensionNumber)
{
callMakerInterface.ScriptProcessor = new VoicemailManagementScriptProcessor(callMakerExtension, scriptService.registrarService);
callMakerInterface.ScriptProcessor.StartProcessing(callMakerInterface, telecomProvider, dataProvider);
// Allow this to answer calls again
tsInterface.Locked = false;
break;
}
else
{
WOSI.CallButler.Data.CallButlerDataset.ExtensionsRow extension = dataProvider.GetExtensionNumber(Properties.Settings.Default.CustomerID, extensionNumber);
if (extension != null)
{
scriptService.TransferToExtension(extensionNumber.ToString(), callMakerInterface, disableCallScreening);
// Allow this to answer calls again
tsInterface.Locked = false;
break;
}
}
}
// Send the caller to main menu
if (numberToDial == "*")
{
scriptService.SetupAutoAttendantAnswer(callMakerInterface.LineNumber, callMakerInterface);
callMakerInterface.ScriptProcessor.StartProcessing(callMakerInterface, telecomProvider, dataProvider);
// Allow this to answer calls again
tsInterface.Locked = false;
break;
}
// If we get here, we make an outbound call to an external number
if(callMakerExtension != null)
scriptService.MakeOutboundCall(callMakerInterface, numberToDial, string.Format("{0} {1}", callMakerExtension.FirstName, callMakerExtension.LastName), null, null, callMakerExtension.ExtensionNumber, false, true);
// Allow this to answer calls again
tsInterface.Locked = false;
break;
}
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
}
protected override void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
string voicemailScriptLocation = WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory) + "\\Voicemail.xml";
if (File.Exists(voicemailScriptLocation))
{
IMLScript imlScript = IMLScript.OpenScript(voicemailScriptLocation);
// Set our script variables
tsInterface.IMLInterpreter.SetLocalVariable("ExtensionID", extension.ExtensionID.ToString());
//if (Licensing.Management.AppPermissions.StatIsPermitted("Settings.MusicSettings"))
//{
tsInterface.IMLInterpreter.SetLocalVariable("HoldMusicLocation", WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.HoldMusicRootDirectory));
//}
/*else
{
tsInterface.IMLInterpreter.SetLocalVariable("HoldMusicLocation", "");
}*/
tsInterface.IMLInterpreter.SetLocalVariable("VoicemailRootFolder", WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.VoicemailRootDirectory));
tsInterface.IMLInterpreter.StartScript(imlScript, WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory));
}
}
protected override void OnExternalCommand(string command, string commandData, string eventToken, TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
// Parse out our external event action
if (Enum.IsDefined(typeof(VoicemailExternalCommands), command))
{
VoicemailExternalCommands externalCommand = WOSI.Utilities.EnumUtils<VoicemailExternalCommands>.Parse(command);
switch (externalCommand)
{
case VoicemailExternalCommands.CALLBUTLERINTERNAL_NewVoicemail:
{
// Create a new voicemail record
vmService.CreateVoicemail(new Guid(commandData), new Guid(tsInterface.IMLInterpreter.GetLocalVariable("ExtensionID")), tsInterface.IMLInterpreter.CallerDisplayName, tsInterface.IMLInterpreter.CallerHost, tsInterface.IMLInterpreter.CallerUsername);
break;
}
case VoicemailExternalCommands.CALLBUTLERINTERNAL_VoicemailManagement:
{
tsInterface.ScriptProcessor = new VoicemailManagementScriptProcessor(extension, registrarService);
tsInterface.ScriptProcessor.StartProcessing(tsInterface, telecomProvider, dataProvider);
break;
}
}
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
}
protected override void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
this.tsInterface = tsInterface;
string scriptLocation = WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory) + "\\Transfer Conference.xml";
if (File.Exists(scriptLocation))
{
IMLScript imlScript = IMLScript.OpenScript(scriptLocation);
tsInterface.IMLInterpreter.SetLocalVariable("HoldMusicLocation", WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.HoldMusicRootDirectory));
// Set our recording path
tsInterface.IMLInterpreter.SetLocalVariable("RecordingPath", WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.CallRecordingSoundPath));
tsInterface.IMLInterpreter.SetLocalVariable("ExtensionID", extension.ExtensionID.ToString());
tsInterface.IMLInterpreter.StartScript(imlScript, WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory));
}
}
private void TryContactNumber(TelecomScriptInterface tsInterface, string numberToCall, string fromCallerID, string fromCallerNumber, string callProfile, string timeout, string eventToken)
{
// If we get here, try the number
tsInterface.IMLInterpreter.SetLocalVariable("NumberToCall", numberToCall);
if (Properties.Settings.Default.CustomIncomingCallerID != null && Properties.Settings.Default.CustomIncomingCallerID.Length > 0)
{
tsInterface.IMLInterpreter.SetLocalVariable("FromCallerID", Properties.Settings.Default.CustomIncomingCallerID);
}
else
{
tsInterface.IMLInterpreter.SetLocalVariable("FromCallerID", fromCallerID);
}
if (Properties.Settings.Default.CustomIncomingCallerNumber != null && Properties.Settings.Default.CustomIncomingCallerNumber.Length > 0)
{
tsInterface.IMLInterpreter.SetLocalVariable("FromNumber", Properties.Settings.Default.CustomIncomingCallerNumber);
}
else
{
tsInterface.IMLInterpreter.SetLocalVariable("FromNumber", fromCallerNumber);
}
tsInterface.IMLInterpreter.SetLocalVariable("CallProfile", callProfile);
SetupScriptForCall(tsInterface, timeout);
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}