// GET: TicketHistories/Edit/5
public ActionResult Edit(int?id)
{
if (id == null)
{
return(new HttpStatusCodeResult(HttpStatusCode.BadRequest));
}
TicketHistory ticketHistory = db.TicketHistories.Find(id);
if (ticketHistory == null)
{
return(HttpNotFound());
}
ViewBag.TicketId = new SelectList(db.Tickets, "Id", "OwnerUserId", ticketHistory.TicketId);
ViewBag.UserId = new SelectList(db.Users, "Id", "LastName", ticketHistory.UserId);
return(View(ticketHistory));
}
public ActionResult Edit(Tickets tickets)
{
if (ModelState.IsValid)
{
var userId = User.Identity.GetUserId();
var changed = System.DateTimeOffset.Now;
var oldTicket = db.Tickets.AsNoTracking().FirstOrDefault(t => t.Id == tickets.Id);
var AssignedUser = db.Users.Find(tickets.AssignedToUserId);
EmailService es = new EmailService();
if (oldTicket.Title != tickets.Title)
{
var history1 = new TicketHistory();
history1.TicketsId = tickets.Id;
history1.Property = "Title";
history1.OldValue = oldTicket.Title;
history1.NewValue = tickets.Title;
history1.Changed = changed;
history1.UserId = userId;
db.TicketHistories.Add(history1);
}
if (oldTicket.Description != tickets.Description)
{
var history2 = new TicketHistory();
history2.TicketsId = tickets.Id;
history2.Property = "Description";
history2.OldValue = oldTicket.Description;
history2.NewValue = tickets.Description;
history2.Changed = changed;
history2.UserId = userId;
db.TicketHistories.Add(history2);
}
if (oldTicket.TicketPriorityId != tickets.TicketPriorityId)
{
var history3 = new TicketHistory();
history3.TicketsId = tickets.Id;
history3.Property = "Priority";
history3.OldValue = oldTicket.TicketPriority.Name;
history3.NewValue = db.TicketPriorities.Find(tickets.TicketPriorityId).Name;
history3.Changed = changed;
history3.UserId = userId;
db.TicketHistories.Add(history3);
IdentityMessage im3 = new IdentityMessage
{
Subject = "Ticket Priority Change",
Body = tickets.Title + " had a priority change.",
Destination = AssignedUser.Email
};
es.SendAsync(im3);
var notification3 = new TicketNotification();
notification3.TicketsId = tickets.Id;
notification3.TimeStamp = changed;
notification3.UserId = userId;
notification3.Message = "Subject: " + im3.Subject + "Message: " + im3.Body;
notification3.Message = im3.Subject;
db.TicketNotification.Add(notification3);
}
if (oldTicket.TicketStatusId != tickets.TicketStatusId)
{
var history4 = new TicketHistory();
history4.TicketsId = tickets.Id;
history4.Property = "Status";
history4.OldValue = oldTicket.TicketStatus.Name;
history4.NewValue = db.TicketStatus.Find(tickets.TicketStatusId).Name;
history4.Changed = changed;
history4.UserId = userId;
db.TicketHistories.Add(history4);
IdentityMessage im4 = new IdentityMessage
{
Subject = "Ticket Status Change",
Body = tickets.Title + " has had a status change.",
Destination = AssignedUser.Email
};
es.SendAsync(im4);
var notification4 = new TicketNotification();
notification4.TicketsId = tickets.Id;
notification4.TimeStamp = changed;
notification4.UserId = userId;
notification4.Message = "Subject: " + im4.Subject + "Message: " + im4.Body;
notification4.Message = im4.Subject;
db.TicketNotification.Add(notification4);
}
if (oldTicket.TicketTypeId != tickets.TicketTypeId)
{
var history5 = new TicketHistory();
history5.TicketsId = tickets.Id;
history5.Property = "Type of Ticket";
history5.OldValue = oldTicket.TicketType.Name;
history5.NewValue = db.TicketType.Find(tickets.TicketTypeId).Name;
history5.Changed = changed;
history5.UserId = userId;
db.TicketHistories.Add(history5);
}
if (oldTicket.AssignedToUserId != tickets.AssignedToUserId)
{
var history6 = new TicketHistory();
history6.TicketsId = tickets.Id;
history6.Property = "Assigned To";
history6.OldValue = oldTicket.AssignedToUser == null ? "" : oldTicket.AssignedToUser.FirstName;
history6.NewValue = db.Users.Find(tickets.AssignedToUserId).FirstName;
history6.Changed = changed;
history6.UserId = userId;
db.TicketHistories.Add(history6);
IdentityMessage im6 = new IdentityMessage
{
Subject = "Ticket Assignment",
Body = tickets.Title + " has been assigned to you.",
Destination = AssignedUser.Email
};
es.SendAsync(im6);
var notification6 = new TicketNotification();
notification6.TicketsId = tickets.Id;
notification6.TimeStamp = changed;
notification6.UserId = userId;
notification6.Message = "Subject: " + im6.Subject + "Message : " + im6.Body;
db.TicketNotification.Add(notification6);
}
tickets.Updated = DateTimeOffset.Now;
db.Tickets.Attach(tickets);
db.Entry(tickets).Property(p => p.AssignedToUserId).IsModified = true;
db.Entry(tickets).Property(p => p.Description).IsModified = true;
db.Entry(tickets).Property(p => p.TicketStatusId).IsModified = true;
db.Entry(tickets).Property(p => p.TicketTypeId).IsModified = true;
db.Entry(tickets).Property(p => p.TicketPriorityId).IsModified = true;
if(tickets.TicketStatusId == 1)
{
tickets.AssignedToUserId = null;
}
db.SaveChanges();
return RedirectToAction("Index");
}
ViewBag.ProjectId = new SelectList(db.Projects, "Id", "Name", tickets.ProjectId);
ViewBag.TicketPriorityId = new SelectList(db.TicketPriorities, "Id", "Name", tickets.TicketPriorityId);
ViewBag.TicketStatusId = new SelectList(db.TicketStatus, "Id", "Name", tickets.TicketStatusId);
ViewBag.TicketTypeId = new SelectList(db.TicketType, "Id", "Name", tickets.TicketTypeId);
ViewBag.AssignedToUserId = new SelectList(db.Users, "Id", "FirstName");
return RedirectToAction("Index");
}
public ActionResult Edit(Ticket ticket)
{
var user = db.Users.Find(User.Identity.GetUserId());
var oldTicket = db.Tickets.AsNoTracking().FirstOrDefault(t => t.Id == ticket.Id);
if (ModelState.IsValid)
{
if (oldTicket.Body != ticket.Body)
{
var notification = new TicketNotification();
var history = new TicketHistory();
history.OldValue = oldTicket.Body;
history.NewValue = ticket.Body;
history.ChangedById = User.Identity.GetUserId();
history.TicketId = ticket.Id;
db.TicketHistories.Add(history);
notification.UserId = ticket.AssignedUserId;
notification.TicketId = ticket.Id;
notification.Content = "changed the body of the ticket!";
db.TicketNotifications.Add(notification);
}
if (oldTicket.Title != ticket.Title)
{
var notification = new TicketNotification();
var history = new TicketHistory();
history.OldValue = oldTicket.Title;
history.NewValue = ticket.Title;
history.ChangedById = User.Identity.GetUserId();
history.TicketId = ticket.Id;
db.TicketHistories.Add(history);
notification.UserId = ticket.AssignedUserId;
notification.TicketId = ticket.Id;
notification.Content = "changed the title of the ticket!";
db.TicketNotifications.Add(notification);
}
//if (oldTicket.AssignedUserId != ticket.AssignedUserId)
//{
// var notification = new TicketNotification();
// var history = new TicketHistory();
// history.OldValue = oldTicket.AssignedUser.DisplayName;
// history.NewValue = db.Tickets.Find(ticket.Id).AssignedUser.DisplayName;
// history.ChangedById = User.Identity.GetUserId();
// history.TicketId = ticket.Id;
// db.TicketHistories.Add(history);
// notification.UserId = ticket.AssignedUserId;
// notification.TicketId = ticket.Id;
// db.TicketNotifications.Add(notification);
//}
if (oldTicket.PriorityId != ticket.PriorityId)
{
var notification = new TicketNotification();
var history = new TicketHistory();
history.OldValue = oldTicket.Priority.Name;
history.NewValue = db.TicketPriorities.Find(ticket.PriorityId).Name;
history.ChangedById = User.Identity.GetUserId();
history.TicketId = ticket.Id;
db.TicketHistories.Add(history);
notification.UserId = ticket.AssignedUserId;
notification.TicketId = ticket.Id;
notification.Content = "changed the priority of the ticket!";
db.TicketNotifications.Add(notification);
}
if (oldTicket.ProjectId != ticket.ProjectId)
{
var notification = new TicketNotification();
var history = new TicketHistory();
history.OldValue = oldTicket.Project.Name;
history.NewValue = db.Projects.Find(ticket.ProjectId).Name;
history.ChangedById = User.Identity.GetUserId();
history.TicketId = ticket.Id;
db.TicketHistories.Add(history);
notification.UserId = ticket.AssignedUserId;
notification.TicketId = ticket.Id;
notification.Content = "changed the project of the ticket!";
db.TicketNotifications.Add(notification);
}
if (oldTicket.StatusId != ticket.StatusId)
{
var notification = new TicketNotification();
var history = new TicketHistory();
history.OldValue = oldTicket.Status.Name;
history.NewValue = db.TicketStatuses.Find(ticket.StatusId).Name;
history.ChangedById = User.Identity.GetUserId();
history.TicketId = ticket.Id;
db.TicketHistories.Add(history);
notification.UserId = ticket.AssignedUserId;
notification.TicketId = ticket.Id;
notification.Content = "changed the status of the ticket!";
db.TicketNotifications.Add(notification);
}
if (oldTicket.TypeId != ticket.TypeId)
{
var notification = new TicketNotification();
var history = new TicketHistory();
history.OldValue = oldTicket.Type.Name;
history.NewValue = db.TicketTypes.Find(ticket.TypeId).Name;
history.ChangedById = User.Identity.GetUserId();
history.TicketId = ticket.Id;
db.TicketHistories.Add(history);
notification.UserId = ticket.AssignedUserId;
notification.TicketId = ticket.Id;
notification.Content = "changed the type of the ticket!";
db.TicketNotifications.Add(notification);
}
db.Tickets.Add(ticket);
ticket.Updated = DateTimeOffset.Now;
db.Entry(ticket).State = EntityState.Modified;
db.SaveChanges();
}
return RedirectToAction("Details", new { id = ticket.Id });
}
public ActionResult AddAttachment([Bind(Include = "TicketId,Description")]TicketAttachment ticketAttachment, HttpPostedFileBase file, int ticketId)
{
if (file != null && file.ContentLength > 0)
{
var ext = Path.GetExtension(file.FileName).ToLower();
if (ext != ".png" && ext != ".jpg" && ext != ".gif" && ext != ".bmp" && ext != ".txt" && ext != ".pfd")
{
ModelState.AddModelError("file", "Invalid Format.");
}
}
if (ModelState.IsValid)
{
if (file != null)
{
var filePath = "/img/";
var absPath = Server.MapPath("~" + filePath);
ticketAttachment.FileUrl = filePath + file.FileName;
file.SaveAs(Path.Combine(absPath, file.FileName));
}
var user = db.Users.Find(User.Identity.GetUserId());
Ticket ticket = db.Tickets.Find(ticketId);
bool notificationChecker = false;
var attachmentHistory = new TicketHistory()
{
TicketId = ticketId,
Property = "Attachments",
PropertyDisplay = "Attachment",
OldValue = ticket.Attachments.Count().ToString(),
OldValueDisplay = ticket.Attachments.Count().ToString(),
NewValue = (ticket.Attachments.Count() + 1).ToString(),
NewValueDisplay = (ticket.Attachments.Count() + 1).ToString(),
Changed = DateTimeOffset.Now,
UserId = user.DisplayName,
Ticket = db.Tickets.Find(ticketId),
User = user
};
var assignedUser = ticket.AssignedToUser;
var notification = assignedUser != null ? new IdentityMessage()
{
Subject = "An attachment has been added to a ticket that you're assigned to.",
Destination = assignedUser.Email,
Body = user.DisplayName + " has added an attachment to a ticket you're assigned to. The ticket title is '" + ticket.Title + "'.<br /><br />Following is informaton regarding the attachment:<br /><b>Created: </b>" + ticketAttachment.Created + "<br /><b>Description: </b>" + ticketAttachment.Description != null ? ticketAttachment.Description : null
} : null;
if (notification != null)
{
var mailer = new EmailService();
mailer.SendAsync(notification);
notificationChecker = true;
}
ticketAttachment.UserId = User.Identity.GetUserId();
ticketAttachment.Created = DateTimeOffset.Now;
db.TicketAttachments.Add(ticketAttachment);
db.TicketHistories.Add(attachmentHistory);
if (notificationChecker)
{
var notificationHistory = new TicketHistory()
{
TicketId = ticketId,
Property = "Notifications",
PropertyDisplay = "Notification",
OldValue = ticket.Notifications.Count().ToString(),
OldValueDisplay = ticket.Notifications.Count().ToString(),
NewValue = (ticket.Notifications.Count() + 1).ToString(),
NewValueDisplay = (ticket.Notifications.Count() + 1).ToString(),
Changed = DateTimeOffset.Now,
UserId = user.DisplayName,
Ticket = db.Tickets.Find(ticketId),
User = user
};
db.TicketHistories.Add(notificationHistory);
}
db.SaveChanges();
return RedirectToAction("Details", new { id = ticketId });
}
return View(ticketAttachment);
}
public ActionResult CreateComment([Bind(Include = "TicketId,Comment,Created")]TicketComment ticketComment, int ticketId)
{
if (ModelState.IsValid)
{
var user = db.Users.Find(User.Identity.GetUserId());
Ticket ticket = db.Tickets.Find(ticketId);
bool notificationChecker = false;
var commentHistory = new TicketHistory()
{
TicketId = ticketId,
Property = "Comments",
PropertyDisplay = "Comment",
OldValue = ticket.Comments.Count().ToString(),
OldValueDisplay = ticket.Comments.Count().ToString(),
NewValue = (ticket.Comments.Count() + 1).ToString(),
NewValueDisplay = (ticket.Comments.Count() + 1).ToString(),
Changed = DateTimeOffset.Now,
UserId = user.DisplayName,
Ticket = db.Tickets.Find(ticketId),
User = user
};
var assignedUser = ticket.AssignedToUser;
var notification = assignedUser != null ? new IdentityMessage()
{
Subject = "A comment has been made on a ticket you're assigned to.",
Destination = assignedUser.Email,
Body = user.DisplayName + " left the following comment on your ticket titled '" + ticket.Title + "': <br /><br />" + ticketComment.Comment
} : null;
if (notification != null)
{
var mailer = new EmailService();
mailer.SendAsync(notification);
notificationChecker = true;
}
ticketComment.UserId = User.Identity.GetUserId();
ticketComment.Created = DateTimeOffset.Now;
db.TicketComments.Add(ticketComment);
db.TicketHistories.Add(commentHistory);
if (notificationChecker)
{
var notificationHistory = new TicketHistory()
{
TicketId = ticketId,
Property = "Notifications",
PropertyDisplay = "Notification",
OldValue = ticket.Notifications.Count().ToString(),
OldValueDisplay = ticket.Notifications.Count().ToString(),
NewValue = (ticket.Notifications.Count() + 1).ToString(),
NewValueDisplay = (ticket.Notifications.Count() + 1).ToString(),
Changed = DateTimeOffset.Now,
UserId = user.DisplayName,
Ticket = db.Tickets.Find(ticketId),
User = user
};
db.TicketHistories.Add(notificationHistory);
}
db.SaveChanges();
return RedirectToAction("Details", new { id = ticketId });
}
return View(ticketComment);
}
private void CreateHist(int newTicketId, string property, string oldValue, string newValue)
{
var tHist = new TicketHistory();
tHist.TicketId = newTicketId;
tHist.Property = property;
tHist.OldValue = oldValue;
tHist.NewValue = newValue;
tHist.Changed = DateTimeOffset.UtcNow;
tHist.UserId = User.Identity.GetUserId();
db.Entry(tHist).State = EntityState.Added;
db.SaveChanges();
return;
}
// TicketHistoryHelper is only for Changes to Tickets Edit, not for New Tickets Created
public TicketHistory FindTicketChanges(Ticket newticket)
{
TicketHistory tickethistory = new TicketHistory();
var myTicketChanged = false;
var oldticket = db.Tickets.Find(newticket.Id);
tickethistory.TicketId = newticket.Id;
tickethistory.Changed = DateTime.Now;
if (newticket.Title != oldticket.Title)
{
myTicketChanged = true;
tickethistory.Property = "Title";
tickethistory.OldValue = oldticket.Title;
tickethistory.NewValue = newticket.Title;
}
if (newticket.Description != oldticket.Description)
{
myTicketChanged = true;
tickethistory.Property = "Description";
tickethistory.OldValue = oldticket.Description;
tickethistory.NewValue = newticket.Description;
}
if (newticket.ProjectId != oldticket.ProjectId)
{
myTicketChanged = true;
tickethistory.Property = "Project";
tickethistory.OldValue = oldticket.Project.Name;
tickethistory.NewValue = newticket.Project.Name;
//tickethistory.NewValue = newticket.ProjectId.ToString();
}
if (newticket.TicketTypeId != oldticket.TicketTypeId)
{
myTicketChanged = true;
tickethistory.Property = "Ticket Type";
tickethistory.OldValue = oldticket.TicketType.Name;
//tickethistory.NewValue = newticket.TicketType.Name;
//tickethistory.NewValue = newticket.TicketTypeId.ToString();
var ticketType = db.TicketTypes.Find(newticket.TicketTypeId);
tickethistory.NewValue = ticketType.Name;
}
if (newticket.TicketPriorityId != oldticket.TicketPriorityId)
{
myTicketChanged = true;
tickethistory.Property = "Ticket Priority";
tickethistory.OldValue = oldticket.TicketPriority.Name;
//tickethistory.NewValue = newticket.TicketPriority.Name;
//tickethistory.NewValue = newticket.TicketPriorityId.ToString();
var ticketPriority = db.TicketPriorities.Find(newticket.TicketPriorityId);
tickethistory.NewValue = ticketPriority.Name;
}
if (newticket.TicketStatusId != oldticket.TicketStatusId)
{
myTicketChanged = true;
tickethistory.Property = "Ticket Status";
tickethistory.OldValue = oldticket.TicketStatus.Name;
//tickethistory.NewValue = newticket.TicketStatus.Name;
//tickethistory.NewValue = newticket.TicketStatusId.ToString();
var ticketStatus = db.TicketStatuses.Find(newticket.TicketStatusId);
tickethistory.NewValue = ticketStatus.Name;
}
if (newticket.OwnerUserId != oldticket.OwnerUserId)
{
myTicketChanged = true;
tickethistory.Property = "Owner User";
tickethistory.OldValue = oldticket.OwnerUser.DisplayName;
tickethistory.NewValue = newticket.OwnerUser.DisplayName;
//tickethistory.NewValue = newticket.OwnerUserId;
}
if (newticket.AssignedToUserId != oldticket.AssignedToUserId)
{
myTicketChanged = true;
tickethistory.Property = "AssignedTo User";
tickethistory.NewValue = newticket.AssignedToUser.DisplayName;
if (oldticket.AssignedToUserId == null)
{
tickethistory.OldValue = "Unassigned-To User";
}
else
{
tickethistory.OldValue = oldticket.AssignedToUser.DisplayName;
}
}
if (myTicketChanged == false)
{
// No changes were made - Set tickethistory so
tickethistory.Property = "No changes made";
tickethistory.OldValue = "None";
tickethistory.NewValue = "None";
}
return(tickethistory);
}
public void CreateHistory(Tickets oldTicket, Tickets newTicket, string userId, string userName)
{
if (oldTicket.TicketTypeId != newTicket.TicketTypeId)
{
TicketHistory history = new TicketHistory();
history.TicketId = newTicket.Id;
history.UserId = userId;
history.UserName = userName;
history.ChangedDate = System.DateTimeOffset.Now;
history.OldValue = oldTicket.TicketType.TicketName;
history.NewValue = getTicketName(newTicket.TicketTypeId);
history.Property = "Ticket Type";
db.TicketHistory.Add(history);
// Notification
string notiReci = getAssignedUserEmail(newTicket.AssignedToUserId);
string notiMessage = "Hello " + notiReci + ". Ticket Type has been changed for the following ticket <U>" + newTicket.Id + "</U>";
InitializeNoti(newTicket.Id, userId, notiReci, notiMessage);
// SignalR
var srUser = db.Users.Find(newTicket.AssignedToUserId);
sr.SendNotifications(srUser.UserName, "Ticket Type Changed For Ticket Id : " + newTicket.Id + ".");
}
if (oldTicket.TicketStatusId != newTicket.TicketStatusId)
{
TicketHistory history1 = new TicketHistory();
history1.TicketId = newTicket.Id;
history1.UserId = userId;
history1.UserName = userName;
history1.ChangedDate = System.DateTimeOffset.Now;
history1.OldValue = oldTicket.TicketStatus.StatusName;
history1.NewValue = getStatusName(newTicket.TicketStatusId);
history1.Property = "Ticket Status";
db.TicketHistory.Add(history1);
// Notification
String notiReci = getAssignedUserEmail(newTicket.AssignedToUserId);
string notiMessage = "Hello " + notiReci + ". Ticket Status has been changed for the following ticket <U>" + newTicket.Id +
"</U>";
InitializeNoti(newTicket.Id, userId, notiReci, notiMessage);
// SignalR
var srUser = db.Users.Find(newTicket.AssignedToUserId);
sr.SendNotifications(srUser.UserName, "Ticket Status Changed For Ticket Id : " + newTicket.Id + ".");
}
if (oldTicket.TicketPriorityId != newTicket.TicketPriorityId)
{
TicketHistory history2 = new TicketHistory();
history2.TicketId = newTicket.Id;
history2.UserId = userId;
history2.UserName = userName;
history2.ChangedDate = System.DateTimeOffset.Now;
history2.OldValue = oldTicket.TicketPriority.PriorityName;
history2.NewValue = getPriorityName(newTicket.TicketPriorityId);
history2.Property = "Ticket Priority";
db.TicketHistory.Add(history2);
// Notification
string notiReci = getAssignedUserEmail(newTicket.AssignedToUserId);
string notiMessage = "Hello " + notiReci + ". Ticket Priority has been changed for the following ticket <U>" + newTicket.Id +
"</U>";
InitializeNoti(newTicket.Id, userId, notiReci, notiMessage);
// SignalR
var srUser = db.Users.Find(newTicket.AssignedToUserId);
sr.SendNotifications(srUser.UserName, "Ticket Priority Changed For Ticket Id : " + newTicket.Id + ".");
}
if (oldTicket.AssignedToUserId != newTicket.AssignedToUserId)
{
//string empt = "";
TicketHistory history3 = new TicketHistory();
history3.TicketId = newTicket.Id;
history3.UserId = userId;
history3.UserName = userName;
history3.ChangedDate = System.DateTimeOffset.Now;
if(oldTicket.AssignedToUserId == null)
{
history3.OldValue = "Unassigned";
}
else
{
history3.OldValue = oldTicket.AssignedToUser.FirstName;
}
history3.NewValue = getAssignedUser(newTicket.AssignedToUserId);
history3.Property = "Assigned To";
db.TicketHistory.Add(history3);
//Notification
string notiReci = getAssignedUserEmail(newTicket.AssignedToUserId);
string notiMessage = "Hello " + notiReci + ". You have been assigned the following ticket <U>" + newTicket.Id + "</U>";
InitializeNoti(newTicket.Id,userId,notiReci,notiMessage);
// SignalR
var srUser = db.Users.Find(newTicket.AssignedToUserId);
sr.SendNotifications(srUser.UserName, "You Have Been Assigned A New Ticket : " + newTicket.Id + ".");
}
db.SaveChanges();
}
