public ServiceRequest UpdateSR(ServiceRequest sr, int _logIncidentId = 0, int _logContactId = 0) { if (String.IsNullOrWhiteSpace(SRServiceURL) || String.IsNullOrWhiteSpace(SRServiceUsername) || String.IsNullOrWhiteSpace(SRServicePassword)) { throw new Exception("Provider's InitForSR not run."); } ServiceRequest result = sr; string request = ""; string response = ""; string logMessage, logNote; SR.CS_SERVICEREQUEST_PUB_Service client = EBSProxyFactory.GetSRServiceInstance(SRServiceURL, SRServiceUsername, SRServicePassword, SRServiceTimeout); SR.SOAHeader hdr = new SR.SOAHeader(); hdr.Responsibility = "SERVICE"; hdr.RespApplication = "CS"; hdr.Org_Id = "204"; hdr.SecurityGroup = "STANDARD"; hdr.NLSLanguage = "AMERICAN"; client.SOAHeaderValue = hdr; // Now to set the values for the request if (sr.RequestID.HasValue) { SR_UPDATE_FIELDS sr_info = new SR_UPDATE_FIELDS(); // SR.APPSCS_SERVICEREQUEST_PUB_SERVIC7 req_info = new SR.APPSCS_SERVICEREQUEST_PUB_SERVIC7(); sr_info.REQUEST_DATE = sr.RequestDate; sr_info.REQUEST_DATESpecified = true; sr_info.TYPE_ID = sr.RequestTypeID; sr_info.TYPE_IDSpecified = true; sr_info.STATUS_ID = sr.StatusID; sr_info.STATUS_IDSpecified = true; sr_info.SEVERITY_ID = sr.SeverityID; sr_info.SEVERITY_IDSpecified = true; sr_info.SUMMARY = sr.Summary; sr_info.CURRENT_SERIAL_NUMBER = sr.SerialNumber; //req_info.CONTRACT_ID = 38373; sr_info.CONTRACT_IDSpecified = true; // added by rranaa for oow 2014 sr_info.EXTERNAL_ATTRIBUTE_14 = sr.IncidentRef; sr_info.EXTERNAL_ATTRIBUTE_15 = sr.IncidentID; // Hard-coding some values if (String.IsNullOrEmpty(sr.ContactOrgID) || sr.ContactOrgID == "0") sr_info.CUSTOMER_ID = 4429; else sr_info.CUSTOMER_ID = Convert.ToDecimal(sr.ContactOrgID); sr_info.CUSTOMER_IDSpecified = true; sr_info.CALLER_TYPE = "ORGANIZATION"; if (sr.OwnerID.HasValue) { sr_info.OWNER_ID = sr.OwnerID; sr_info.OWNER_IDSpecified = true; } /* if (sr.InstanceID.HasValue) { sr_info.CUSTOMER_PRODUCT_ID = sr.InstanceID.Value; sr_info.CUSTOMER_PRODUCT_IDSpecified = true; } */ sr_info.VERIFY_CP_FLAG = "N"; if (sr.ProductID.HasValue) { sr_info.CUSTOMER_PRODUCT_ID = sr.ProductID; sr_info.CUSTOMER_PRODUCT_IDSpecified = true; sr_info.INVENTORY_ORG_ID = 204; sr_info.INVENTORY_ORG_IDSpecified = true; } else { sr_info.CUSTOMER_PRODUCT_ID = null; sr_info.CUSTOMER_PRODUCT_IDSpecified = true; sr_info.INVENTORY_ORG_ID = 204; sr_info.INVENTORY_ORG_IDSpecified = true; } SR.InputParameters8 ip_update_sr = new SR.InputParameters8(); ip_update_sr.P_REQUEST_ID = sr.RequestID; ip_update_sr.P_REQUEST_IDSpecified = true; ip_update_sr.P_REQUEST_NUMBER = sr.RequestNumber; ip_update_sr.P_API_VERSION = 4.0M; ip_update_sr.P_API_VERSIONSpecified = true; ip_update_sr.P_SERVICE_REQUEST_REC = sr_info; ip_update_sr.P_OBJECT_VERSION_NUMBER = sr.SrObjVerNum; ip_update_sr.P_OBJECT_VERSION_NUMBERSpecified = true; // Hard-coding the contact for the demo List<SR_UPDATE_CONTACT> clist = new List<SR_UPDATE_CONTACT>(); ip_update_sr.P_CONTACTS = clist.ToArray(); // Notes List<SR_UPDATE_NOTES> notes = new List<SR_UPDATE_NOTES>(); if (!String.IsNullOrWhiteSpace(sr.Notes)) { SR_UPDATE_NOTES note = new SR_UPDATE_NOTES(); note.NOTE = sr.Notes; note.NOTE_CONTEXT_TYPE_01 = String.Empty; note.NOTE_CONTEXT_TYPE_02 = String.Empty; note.NOTE_CONTEXT_TYPE_03 = String.Empty; note.NOTE_DETAIL = String.Empty; note.NOTE_TYPE = String.Empty; notes.Add(note); } ip_update_sr.P_NOTES = notes.ToArray(); ip_update_sr.P_AUTO_ASSIGN = String.Empty; ip_update_sr.P_DEFAULT_CONTRACT_SLA_IND = "Y"; ip_update_sr.P_INIT_MSG_LIST = "T"; ip_update_sr.P_COMMIT = "T"; ip_update_sr.P_REQUEST_NUMBER = String.Empty; ip_update_sr.P_CALLED_BY_WORKFLOW = String.Empty; Stopwatch stopwatch = new Stopwatch(); try { request = serializer.Serialize(ip_update_sr); stopwatch.Start(); SR.OutputParameters8 op_update_sr = client.UPDATE_SERVICEREQUEST(ip_update_sr); stopwatch.Stop(); response = serializer.Serialize(op_update_sr); if (op_update_sr.X_RETURN_STATUS == "S") { SR_UPDATE data = op_update_sr.X_SR_UPDATE_OUT_REC; logMessage = "Request of updating Service Request (Success). SR ID = " + sr.RequestID; logNote = "Request Payload: " + request; log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote); logMessage = "Response of updating Service Request (Success). SR ID = " + sr.RequestID; logNote = "Response Payload: " + response; log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote, (int)stopwatch.ElapsedMilliseconds); } else { result.ErrorMessage = "There has been an error communicating with EBS. Please check log for detail."; logMessage = "Request of updating Service Request (Failure). SR ID = " + sr.RequestID + " Error: " + op_update_sr.X_MSG_DATA; logNote = "Request Payload: " + request; log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote); logMessage = "Response of updating Service Request (Failure). SR ID = " + sr.RequestID + " Error: " + op_update_sr.X_MSG_DATA; logNote = "Response Payload: " + response; log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote); } } catch (Exception ex) { result.ErrorMessage = "There has been an error communicating with EBS. Please check log for detail."; logMessage = "Request of updating Service Request (Failure). SR ID = " + sr.RequestID + " Error: " + ex.Message; logNote = "Request Payload: " + request; log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote); logMessage = "Response of updating Service Request (Failure). SR ID = " + sr.RequestID + " Error: " + ex.Message; logNote = "Response Payload: " + response; log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote); handleEBSException(ex, "Update Service Request", _logIncidentId, _logContactId); } } return result; }
/// <remarks/> public void UPDATE_SERVICEREQUESTAsync(InputParameters8 InputParameters) { this.UPDATE_SERVICEREQUESTAsync(InputParameters, null); }
/// <remarks/> public void UPDATE_SERVICEREQUESTAsync(InputParameters8 InputParameters, object userState) { if ((this.UPDATE_SERVICEREQUESTOperationCompleted == null)) { this.UPDATE_SERVICEREQUESTOperationCompleted = new System.Threading.SendOrPostCallback(this.OnUPDATE_SERVICEREQUESTOperationCompleted); } this.InvokeAsync("UPDATE_SERVICEREQUEST", new object[] { InputParameters}, this.UPDATE_SERVICEREQUESTOperationCompleted, userState); }
/// <remarks/> public System.IAsyncResult BeginUPDATE_SERVICEREQUEST(InputParameters8 InputParameters, System.AsyncCallback callback, object asyncState) { return this.BeginInvoke("UPDATE_SERVICEREQUEST", new object[] { InputParameters}, callback, asyncState); }