public Ticket CreateTicket(Account Account, Contact Contact, string Title, string Description, DateTimeOffset DueDate, string Source, string Status, string Priority, string Queue, string WorkType)
{
Ticket _result = null;
if (String.IsNullOrWhiteSpace(Title))
{
Title = "Empty subject line";
}
if (string.IsNullOrWhiteSpace(Description))
{
Description = "Empty message contents";
}
if (Account == null || DueDate == null || string.IsNullOrWhiteSpace(Source) || string.IsNullOrWhiteSpace(Status) || string.IsNullOrWhiteSpace(Priority) || string.IsNullOrWhiteSpace(Queue) || string.IsNullOrWhiteSpace(WorkType))
{
throw new ArgumentNullException();
}
try
{
_result = new Ticket()
{
AccountID = Account.id,
DueDateTime = DueDate.LocalDateTime,
Priority = Convert.ToInt32(PickListValueFromField(ticket_fieldInfo.GetFieldInfoResult, "Priority", Priority)),
Status = Convert.ToInt32(PickListValueFromField(ticket_fieldInfo.GetFieldInfoResult, "Status", Status)),
QueueID = Convert.ToInt32(PickListValueFromField(ticket_fieldInfo.GetFieldInfoResult, "QueueID", Queue)),
Source = Convert.ToInt32(PickListValueFromField(ticket_fieldInfo.GetFieldInfoResult, "Source", Source)),
AllocationCodeID = allocationCodes_WorkType.Exists(_code => Convert.ToString(_code.Name) == WorkType) ? allocationCodes_WorkType.First(_code => Convert.ToString(_code.Name) == WorkType).id : new long?(),
ContactID = (Contact != null) ? Convert.ToInt32(Contact.id) : new int?(), // ternary null bug work around: new int?()
Title = Title.Substring(0, Title.Length > 255 ? 255 : Title.Length),
Description = Description.Substring(0, Description.Length > 8000 ? 8000 : Description.Length),
};
}
catch (Exception _ex)
{
_result = null;
throw new ArgumentException("Unable to build ticket request. Please review InnerException.", _ex);
}
try
{
if (_result != null)
{
createResponse _response = _atwsServicesClient.create(new createRequest(_atwsIntegrations, new Entity[] { _result }));
if (_response.createResult.ReturnCode > 0 && _response.createResult.EntityResults.Length > 0)
{
_result = (Ticket)_response.createResult.EntityResults[0];
}
else if (_response.createResult.ReturnCode <= 0 && _response.createResult.EntityResults.Length == 0 && _response.createResult.Errors.Count() > 0)
{
throw new CommunicationException(_response.createResult.Errors[0].Message);
}
else
{
throw new CommunicationException("AutotaskAPIClient.CreateTicketNote() UNKNOWN ERROR");
}
}
}
catch (Exception _ex)
{
_result = null;
throw new CommunicationException("Unable to create ticket. Please review InnerException.", _ex);
}
return(_result);
}
public TicketNote CreateTicketNote(Ticket Ticket, Resource ImpersonateResource, string Title, string Description, string Type, string Publish)
{
TicketNote _result = null;
if (String.IsNullOrWhiteSpace(Title))
{
Title = "Empty subject line";
}
if (string.IsNullOrWhiteSpace(Description))
{
Description = "Empty message contents";
}
if (Ticket == null || string.IsNullOrWhiteSpace(Type) || string.IsNullOrWhiteSpace(Publish))
{
throw new ArgumentNullException();
}
try
{
_result = new TicketNote()
{
TicketID = Convert.ToInt32(Ticket.id),
Title = Title.Substring(0, Title.Length > 250 ? 250 : Title.Length),
Description = Description.Substring(0, Description.Length > 3200 ? 3200 : Description.Length),
NoteType = Convert.ToInt32(PickListValueFromField(ticketNote_fieldInfo.GetFieldInfoResult, "NoteType", Type)),
Publish = Convert.ToInt32(PickListValueFromField(ticketNote_fieldInfo.GetFieldInfoResult, "Publish", Publish)),
};
}
catch (Exception _ex)
{
_result = null;
throw new ArgumentException("Unable to build ticketnote request. Please review InnerException.", _ex);
}
try
{
if (_result != null)
{
_atwsIntegrations.ImpersonateAsResourceID = ImpersonateResource != null ? (int)ImpersonateResource.id : 0;
_atwsIntegrations.ImpersonateAsResourceIDSpecified = _atwsIntegrations.ImpersonateAsResourceID == 0 ? false : true;
createResponse _response = _atwsServicesClient.create(new createRequest(_atwsIntegrations, new Entity[] { _result }));
_atwsIntegrations.ImpersonateAsResourceID = 0;
_atwsIntegrations.ImpersonateAsResourceIDSpecified = false;
if (_response.createResult.ReturnCode > 0 && _response.createResult.EntityResults.Length > 0)
{
_result = (TicketNote)_response.createResult.EntityResults[0];
}
else if (_response.createResult.ReturnCode <= 0 && _response.createResult.EntityResults.Length == 0 && _response.createResult.Errors.Count() > 0)
{
throw new CommunicationException(_response.createResult.Errors[0].Message);
}
else
{
throw new CommunicationException("AutotaskAPIClient.CreateTicketNote() UNKNOWN ERROR");
}
}
}
catch (Exception _ex)
{
_result = null;
throw new CommunicationException("Unable to create ticketnote. Please review InnerException.", _ex);
}
return(_result);
}
