public Workgroup()
{
id = string.Empty;
DisplayName = string.Empty;
Agents = new List <Agent>();
configuration = null;
}
public Workgroup(WorkgroupConfiguration ic_configuration, bool resolve_members = true)
{
id = ic_configuration.ConfigurationId.Id;
DisplayName = ic_configuration.ConfigurationId.DisplayName;
Agents = new List<Agent>();
if (resolve_members)
{
foreach(var ic_member in ic_configuration.Members.Value)
{
try
{
Agents.Add(Agent.find(ic_member));
}
catch(KeyNotFoundException)
{
//TODO: Trace/Warn?
}
}
}
}
public Workgroup(WorkgroupConfiguration ic_configuration, bool resolve_members = true)
{
id = ic_configuration.ConfigurationId.Id;
DisplayName = ic_configuration.ConfigurationId.DisplayName;
Agents = new List <Agent>();
if (resolve_members)
{
foreach (var ic_member in ic_configuration.Members.Value)
{
try
{
Agents.Add(Agent.find(ic_member));
}
catch (KeyNotFoundException)
{
//TODO: Trace/Warn?
}
}
}
}
private void CreateWorkgroup(WorkgroupConfiguration workgroupConfiguration, bool hasChanges = false)
{
//_logging.LogNote("CreateWorkgroup");
try
{
using (var repository = Repository)
{
var exist = repository.Workgroups.Any(w => w.ConfigId == workgroupConfiguration.ConfigurationId.Id);
if (!exist)
{
//_logging.LogNote("No Workgroups Exists");
var isActive = workgroupConfiguration.IsActive.Value;
var isAcd = workgroupConfiguration.QueueType.Value == WorkgroupQueueType.Acd ||
workgroupConfiguration.QueueType.Value == WorkgroupQueueType.Custom;
var hasQueue = workgroupConfiguration.HasQueue.Value;
var utilizations = workgroupConfiguration.Utilizations;
var val = String.Join(",", utilizations.Value.Select(i => "MediaType:" + i.MediaType + " Percent:" + i.Utilization + " Max:" + i.MaxAssignable));
//_logging.LogNote(String.Format("Workgroup: {0} {1}", workgroupConfiguration.ConfigurationId.DisplayName, val));
var utils = utilizations.Value;
var u = utils.Select(utilizationSettings => new Utilization
{
MediaType = GetMediaType(utilizationSettings.MediaType),
MaxAssignable = utilizationSettings.MaxAssignable,
UtilizationPercent = utilizationSettings.Utilization
}).ToList();
var workgroup = new Workgroup()
{
ConfigId = workgroupConfiguration.ConfigurationId.Id,
DisplayName = workgroupConfiguration.ConfigurationId.DisplayName,
IsAcd = isAcd,
IsActive = isActive,
HasQueue = hasQueue,
MarkedForDeletion = false,
IsAssignable = false,
Utilizations = u
};
repository.Workgroups.Add(workgroup);
repository.SaveChanges();
}
else
{
if (_firstRunAfterStart || hasChanges)
{
//_logging.LogNote("First Run After Start");
var workgroup =
repository.Workgroups.FirstOrDefault(
w => w.ConfigId == workgroupConfiguration.ConfigurationId.Id);
var utilizations = workgroupConfiguration.Utilizations;
var val = String.Join(",", utilizations.Value.Select(i => "MediaType:" + i.MediaType + " Percent:" + i.Utilization + " Max:" + i.MaxAssignable));
//_logging.LogNote(String.Format("Workgroup: {0} {1}", workgroupConfiguration.ConfigurationId.DisplayName, val));
var utils = utilizations.Value;
var u = utils.Select(utilizationSettings => new Utilization
{
MediaType = GetMediaType(utilizationSettings.MediaType),
MaxAssignable = utilizationSettings.MaxAssignable,
UtilizationPercent = utilizationSettings.Utilization
}).ToList();
if (workgroup != null)
{
var isActive = workgroupConfiguration.IsActive.Value;
var isAcd = workgroupConfiguration.QueueType.Value == WorkgroupQueueType.Acd ||
workgroupConfiguration.QueueType.Value == WorkgroupQueueType.Custom;
var hasQueue = workgroupConfiguration.HasQueue.Value;
workgroup.ConfigId = workgroupConfiguration.ConfigurationId.Id;
workgroup.DisplayName = workgroupConfiguration.ConfigurationId.DisplayName;
workgroup.IsAcd = isAcd;
workgroup.IsActive = isActive;
workgroup.HasQueue = hasQueue;
workgroup.MarkedForDeletion = false;
var utilList = workgroup.Utilizations.ToList();
workgroup.Utilizations.Clear();
foreach (var utilization in utilList)
{
repository.Utilizations.Remove(utilization);
}
workgroup.Utilizations = u;
//workgroup.IsAssignable = true;
repository.SaveChanges();
}
}
}
}
}
catch (Exception e)
{
_logging.LogException(e);
_logging.TraceException(e, "WorkgroupConfigurations Error");
}
}
