public string Action(int ticketID, int actionID)
        {
            LoginUser loginUser = TSAuthentication.GetLoginUser();
            string    json      = WatsonScores.PullAction(loginUser, ticketID, actionID);

            return((json != "nothing" && json != "negative") ? json : "negative");
        }
        public string Summary(int ticketID = 0)
        {
            LoginUser loginUser = TSAuthentication.GetLoginUser();
            string    json      = WatsonScores.PullSummary(loginUser, ticketID);

            return(json);
        }