/// <summary>
/// 客服接受访客对话请求
/// </summary>
/// <param name="operatorId"></param>
/// <param name="chatId"></param>
/// <returns></returns>
public static int AcceptChatRequest(string operatorId, string chatId)
{
Trace.WriteLine(string.Format("ChatService.AcceptChatRequest(OperatorId={0},ChatId={1})", operatorId, chatId));
Chat chat = GetChatById(chatId);
if (chat == null)
{
Trace.WriteLine(string.Format("Error: AcceptChatRequest(OperatorId={0},ChatId={1}) error, can't find this chat", operatorId, chatId));
return(AcceptChatRequestReturn_Error_Others);
}
if (chat.Status == ChatStatus.Accepted)
{
return(AcceptChatRequestReturn_Error_AcceptedByOthers);
}
else if (chat.Status == ChatStatus.Requested)
{
chat.Status = ChatStatus.Accepted;
chat.OperatorId = operatorId;
chat.AcceptTime = DateTime.Now;
if (VisitorChatRequestAccepted != null)
{
VisitorChatRequestAccepted(null, new VisitorChatRequestAcceptedEventArgs(new VisitorChatRequestEventArgs(chat.VisitorId, chat)));
}
Message m1 = new Message();
m1.ChatId = chat.ChatId;
m1.SentDate = DateTime.Now;
m1.Type = MessageType.SystemMessage_ToVisitor;
m1.Text = string.Format("客服:{0}已经接受您的对话请求", OperatorService.GetOperatorById(operatorId).NickName);
SendMessage(m1);
Message m2 = new Message();
m2.ChatId = chat.ChatId;
m2.SentDate = DateTime.Now;
m2.Type = MessageType.SystemMessage_ToOperator;
m2.Text = string.Format("你已经接受访客{0}的对话请求", VisitorService.GetVisitorById(chat.VisitorId).Name);
SendMessage(m2);
OperatorService.SetOperatorStatus(operatorId, OperatorStatus.Chatting);
VisitSession s = VisitSessionService.GetSessionById(VisitorService.GetVisitorById(chat.VisitorId).CurrentSessionId);
s.OperatorId = operatorId;
s.Status = VisitSessionStatus.Chatting;
s.ChatingTime = DateTime.Now;
return(AcceptChatRequestReturn_OK);
}
else if (chat.Status == ChatStatus.Closed)
{
return(AcceptChatRequestReturn_Error_ChatRequestCanceled);
}
else
{
Trace.WriteLine(string.Format("ChatService.AccpetChatRequest({0},{1}) error，status illegal: ChatStatus={2}", operatorId, chatId, chat.Status));
return(AcceptChatRequestReturn_Error_Others);
}
}
/// <summary>
/// 页面请求对话
/// </summary>
/// <param name="CurrentVisitor"></param>
/// <returns>ChatId</returns>
public static string ChatPageRequestChat(Visitor visitor)
{
Trace.WriteLine(string.Format("ChatService.ChatPageRequestChat(Visitor = {0})", visitor));
if (!string.IsNullOrEmpty(visitor.Name))
{
Visitor vs = VisitorService.GetVisitorById(visitor.VisitorId);
vs.Name = visitor.Name;
VisitorService.UpdateVisitor(vs);
}
Chat chatRequest = new Chat();
chatRequest.AccountId = visitor.AccountId;
chatRequest.CreateTime = DateTime.Now;
chatRequest.Status = ChatStatus.Requested;
chatRequest.VisitorId = visitor.VisitorId;
chats.Add(chatRequest);
Provider.AddChat(chatRequest);
VisitSession s = VisitSessionService.GetSessionById(visitor.CurrentSessionId);
s.ChatRequestTime = DateTime.Now;
s.Status = VisitSessionStatus.ChatRequesting;
Message m = new Message();
m.ChatId = chatRequest.ChatId;
m.Text = "正在接入客服，请稍等...";
m.Type = MessageType.SystemMessage_ToVisitor;
m.Source = "系统";
m.Destination = "访客";
SendMessage(m, DateTime.Now.AddMilliseconds(100));
if (VisitorChatRequest != null)
{
VisitorChatRequestEventArgs req = new VisitorChatRequestEventArgs(visitor.VisitorId, chatRequest);
visitorChatRequests.Add(req);
VisitorChatRequest(null, req);
}
return(chatRequest.ChatId);
}
public void TestGetSessionById()
{
MyVisitSessionServiceProvider provider = new MyVisitSessionServiceProvider();
VisitSessionService.Provider = provider;
VisitSession v = new VisitSession();
v.SessionId = "aaaaa";
VisitSessionService.NewSession(v);
Assert.AreEqual(v, VisitSessionService.GetSessionById(v.SessionId));
Assert.AreEqual(1, VisitSessionService.Sessions.Count);
for (int i = 0; i < 20; i++)
{
VisitSession vv = new VisitSession();
vv.SessionId = "aaaaa";
VisitSessionService.NewSession(vv);
}
Assert.AreEqual(1, VisitSessionService.Sessions.Count);
}
/// <summary>
/// 接受客服邀请
/// </summary>
/// <param name="chatId"></param>
public static void AcceptOperatorInvitation(string chatId)
{
Trace.WriteLine(string.Format("ChatService.AcceptOperatorInvitation(ChatId = {0})", chatId));
Chat chat = GetChatById(chatId);
if (chat != null)
{
chat.Status = ChatStatus.Accepted;
if (chat.OperatorId != null)
{
OperatorService.GetOperatorById(chat.OperatorId).Status = OperatorStatus.Chatting;
}
VisitSession s = VisitSessionService.GetSessionById(VisitorService.GetVisitorById(chat.VisitorId).CurrentSessionId);
s.Status = VisitSessionStatus.Chatting; //将访客状态改为对话中
s.ChatingTime = DateTime.Now;
OperatorChatRequestEventArgs opq = new OperatorChatRequestEventArgs(chat.OperatorId, chat.VisitorId, chat); //tao
OperatorChatRequestAccepted(null, new OperatorChatRequestAcceptedEventArgs(opq)); //tao
}
//SendMessage(new Message(chat.ChatId, "访客已接受对话邀请!", MessageType.SystemMessage_ToOperator));
SendMessage(new Message(chat.ChatId, "您已接受对话邀请!", MessageType.SystemMessage_ToVisitor));
}
//开始对话
protected void btnStarChat_Click(object sender, EventArgs e)
{
string chatId = CurrentVisitor.CurrentSessionId;
if (CurrentChat == null || CurrentChat.Status == ChatStatus.Closed)
{
if (!string.IsNullOrEmpty(txtName.Text) && CurrentVisitor.Name == VisitSessionService.GetSessionById(CurrentVisitor.CurrentSessionId).IP)
{
CurrentVisitor.Name = txtName.Text;
}
if (!string.IsNullOrEmpty(txtEmail.Text) && !string.IsNullOrEmpty(CurrentVisitor.Email))
{
CurrentVisitor.Email = txtEmail.Text;
}
VisitorName = CurrentVisitor.Name;
VName = CurrentVisitor.Name;
chatId = ChatService.ChatPageRequestChat(CurrentVisitor);
setCookie(chatId);
}
pnlChat.Visible = true;
pnlRequest.Visible = false;
}