public static Visitor CreateNewVisitor(string accountId)
{
Visitor v = new Visitor();
VisitSession s = new VisitSession();
s.VisitingTime = DateTime.Now;
s.VisitorId = v.VisitorId;
v.AccountId = accountId;
v.CurrentSession = s;
s.Status = VisitSessionStatus.Visiting; // 浏览
return(v);
}
public async Task <ActionResult <VisitSession> > GetVisitSessionOneLevelGrouping(Guid id)
{
var visit = await _context.Visit.Include(v => v.IpAddress)
.FirstOrDefaultAsync(v => v.Id == id);
if (visit == null)
{
return(NotFound());
}
VisitSession visitSession = await _visitsService.GetVisitSessionByDeviceAndBrowserPair(visit);
return(Ok(visitSession));
}
public void TestNewSession()
{
MyVisitSessionServiceProvider provider = new MyVisitSessionServiceProvider();
VisitSession v = new VisitSession();
VisitSessionService.Provider = provider;
VisitSessionService.NewSession(v);
Assert.AreEqual(1, provider.Sessions.Count);
VisitSession vv = new VisitSession();
vv.SessionId = v.SessionId;
VisitSessionService.NewSession(vv);
Assert.AreEqual(1, provider.Sessions.Count);
}
public void TestNewSessionMaxNum()
{
MyVisitSessionServiceProvider provider = new MyVisitSessionServiceProvider();
VisitSessionService.Provider = provider;
for (int i = 0; i < 210; i++)
{
VisitSession s = new VisitSession();
s.Status = VisitSessionStatus.Leave;
VisitSessionService.NewSession(s);
}
Assert.AreEqual(200, VisitSessionService.Sessions.Count);
}
public static Visitor CreateNewVisitor(string accountId)
{
Visitor v = new Visitor();
VisitSession s = new VisitSession();
s.Location = "不知道";
s.VisitingTime = DateTime.Now;
s.VisitorId = v.VisitorId;
v.AccountId = accountId;
v.CurrentSession = s;
s.Status = VisitSessionStatus.Visiting; // 浏览
v.Name = "访客" + r.Next(1000);
return(v);
}
public void TestGetVisitorById()
{
VisitorService.Provider = new MyVisitorProvider();
Visitor v = new Visitor();
VisitSession s = new VisitSession();
s.VisitorId = v.VisitorId;
s.Status = VisitSessionStatus.Leave; // 离开
v.AccountId = accountIdA;
v.CurrentSession = s;
VisitorService.NewVisitor(v);
Assert.AreSame(v, VisitorService.GetVisitor(v.VisitorId));
Assert.IsNull(VisitorService.GetVisitor("dddd"));
}
public void NewSession(VisitSession session)
{
string sql = string.Format("INSERT INTO LiveChat_VisitSession "
+ "([SessionId]"
+ " ,[VisitorId]"
+ " ,[IP]"
+ ",[Browser]"
+ " ,[Location]"
+ " ,[VisitingTime]"
+ " ,[DomainRequested]"
+ ",[OperatorId]"
+ " ,[Referrer]"
+ " ,[PageRequestCount]"
+ ",[Status])"
+ "VALUES('{0}','{1}','{2}','{3}','{4}','{5}','{6}','{7}','{8}','{9}','{10}')",
session.SessionId, session.VisitorId, session.IP, session.Browser, session.Location, session.VisitingTime, session.DomainRequested, session.OperatorId, session.Referrer, session.PageRequestCount, session.Status);
DBHelper.ExecuteCommand(sql);
}
/// <summary>
/// 页面请求对话
/// </summary>
/// <param name="CurrentVisitor"></param>
/// <returns>ChatId</returns>
public static string ChatPageRequestChat(Visitor visitor)
{
Trace.WriteLine(string.Format("ChatService.ChatPageRequestChat(Visitor = {0})", visitor));
if (!string.IsNullOrEmpty(visitor.Name))
{
Visitor vs = VisitorService.GetVisitorById(visitor.VisitorId);
vs.Name = visitor.Name;
VisitorService.UpdateVisitor(vs);
}
Chat chatRequest = new Chat();
chatRequest.AccountId = visitor.AccountId;
chatRequest.CreateTime = DateTime.Now;
chatRequest.Status = ChatStatus.Requested;
chatRequest.VisitorId = visitor.VisitorId;
chats.Add(chatRequest);
Provider.AddChat(chatRequest);
VisitSession s = VisitSessionService.GetSessionById(visitor.CurrentSessionId);
s.ChatRequestTime = DateTime.Now;
s.Status = VisitSessionStatus.ChatRequesting;
Message m = new Message();
m.ChatId = chatRequest.ChatId;
m.Text = "正在接入客服，请稍等...";
m.Type = MessageType.SystemMessage_ToVisitor;
m.Source = "系统";
m.Destination = "访客";
SendMessage(m, DateTime.Now.AddMilliseconds(100));
if (VisitorChatRequest != null)
{
VisitorChatRequestEventArgs req = new VisitorChatRequestEventArgs(visitor.VisitorId, chatRequest);
visitorChatRequests.Add(req);
VisitorChatRequest(null, req);
}
return(chatRequest.ChatId);
}
public void TestGetSessionById()
{
MyVisitSessionServiceProvider provider = new MyVisitSessionServiceProvider();
VisitSessionService.Provider = provider;
VisitSession v = new VisitSession();
v.SessionId = "aaaaa";
VisitSessionService.NewSession(v);
Assert.AreEqual(v, VisitSessionService.GetSessionById(v.SessionId));
Assert.AreEqual(1, VisitSessionService.Sessions.Count);
for (int i = 0; i < 20; i++)
{
VisitSession vv = new VisitSession();
vv.SessionId = "aaaaa";
VisitSessionService.NewSession(vv);
}
Assert.AreEqual(1, VisitSessionService.Sessions.Count);
}
public void TestGetNewVisitor()
{
VisitorService.Provider = new MyVisitorProvider();
Visitor v = new Visitor();
VisitSession s = new VisitSession();
s.VisitorId = v.VisitorId;
s.Status = VisitSessionStatus.Leave; // 离开
v.AccountId = accountIdA;
v.CurrentSession = s;
VisitorService.NewVisitor(v);
DateTime time = DateTime.Now.AddDays(1);
s.VisitingTime = time;
VisitorService.NewVisitor(v);
Assert.AreEqual(0, VisitorService.GetNewVisitors(accountIdA, time.Ticks).Count);
Assert.AreEqual(1, VisitorService.GetNewVisitors(accountIdA, DateTime.Now.Ticks).Count);
Assert.AreEqual(0, VisitorService.GetNewVisitors(accountIdA, DateTime.Now.AddDays(2).Ticks).Count);
}
/// <summary>
/// 接受客服邀请
/// </summary>
/// <param name="chatId"></param>
public static void AcceptOperatorInvitation(string chatId)
{
Trace.WriteLine(string.Format("ChatService.AcceptOperatorInvitation(ChatId = {0})", chatId));
Chat chat = GetChatById(chatId);
if (chat != null)
{
chat.Status = ChatStatus.Accepted;
if (chat.OperatorId != null)
{
OperatorService.GetOperatorById(chat.OperatorId).Status = OperatorStatus.Chatting;
}
VisitSession s = VisitSessionService.GetSessionById(VisitorService.GetVisitorById(chat.VisitorId).CurrentSessionId);
s.Status = VisitSessionStatus.Chatting; //将访客状态改为对话中
s.ChatingTime = DateTime.Now;
OperatorChatRequestEventArgs opq = new OperatorChatRequestEventArgs(chat.OperatorId, chat.VisitorId, chat); //tao
OperatorChatRequestAccepted(null, new OperatorChatRequestAcceptedEventArgs(opq)); //tao
}
//SendMessage(new Message(chat.ChatId, "访客已接受对话邀请!", MessageType.SystemMessage_ToOperator));
SendMessage(new Message(chat.ChatId, "您已接受对话邀请!", MessageType.SystemMessage_ToVisitor));
}
public void TestNewVisitor()
{
VisitorService.Provider = new MyVisitorProvider();
Assert.AreEqual(0, VisitorService.GetAllOnlineVisitors(accountIdA).Count);
Assert.AreEqual(0, VisitorService.GetAllOnlineVisitors(accountIdB).Count);
Visitor v = new Visitor();
VisitSession s = new VisitSession();
s.VisitorId = v.VisitorId;
s.Status = VisitSessionStatus.Leave; // 离开
v.AccountId = accountIdA;
v.CurrentSession = s;
VisitorService.NewVisitor(v);
Assert.AreEqual(0, VisitorService.GetAllOnlineVisitors(accountIdA).Count);
Assert.AreEqual(0, VisitorService.GetAllOnlineVisitors(accountIdB).Count);
s.Status = VisitSessionStatus.Visiting; // 浏览
Assert.AreEqual(1, VisitorService.GetAllOnlineVisitors(accountIdA).Count);
Assert.AreEqual(0, VisitorService.GetAllOnlineVisitors(accountIdB).Count);
}
/// <summary>
/// 跟据会话ID查询一条会话信息
/// </summary>
/// <param name="sessionId"></param>
/// <returns></returns>
public VisitSession GetSessionById(string sessionId)
{
string sql = "select * from dbo.LiveChat_VisitSession where sessionid='" + sessionId + "'";
SqlDataReader data = null;
VisitSession visitSession = null;
try
{
using (data = DBHelper.GetReader(sql))
{
if (data.Read())
{
visitSession = new VisitSession(data);
}
return(visitSession);
}
}
catch
{
throw;
}
}
/// <summary>
/// 跟据访客会话取一行数据
/// </summary>
/// <param name="sessionId"></param>
/// <returns></returns>
public static VisitSession GetSessionById(string sessionId)
{
Trace.WriteLine(string.Format("VisitSessionService.GetSessionById({0})", sessionId));
VisitSession vs = null;
foreach (VisitSessionHit item in sessions)
{
if (item.Session.SessionId == sessionId)
{
vs = item.Session;
break;
}
}
if (vs == null)
{
vs = Provider.GetSessionById(sessionId);
}
if (vs == null)
{
Trace.WriteLine(string.Format("Error: VisitSessionService.GetSessionById({0}) error, can't find session in sessions or DB", sessionId));
}
return(vs);
}
public abstract void NewSession(VisitSession session); //保存一条新访客会话
public VisitorSessionChangeEventArgs(VisitSession visitSession)
{
this.VisitSession = visitSession;
}
public VisitSessionHit(VisitSession s)
{
Session = s;
LastHitTime = DateTime.Now;
}
void processServerEvents(DataArriveEventArgs e)
{
// 客服状态改变
if (e.Data.GetType() == typeof(OperatorForceLogoffEventArgs))
{
if (OperatorForceLogoff != null)
{
OperatorForceLogoff(this, null);
}
}
else if (e.Data.GetType() == typeof(OperatorStatusChangeEventArgs))
{
OperatorStatusChangeEventArgs os = (OperatorStatusChangeEventArgs)e.Data;
Operator op = GetOperatorById(os.OperatorId);
if (op != null)
{
op.Status = os.Status;
OperatorStatusChanged(this, os);
}
}
//访客对话请求
else if (e.Data.GetType() == typeof(VisitorChatRequestEventArgs))
{
VisitorChatRequestEventArgs vc = (VisitorChatRequestEventArgs)e.Data;
Visitor v = GetVisitorById(vc.VisitorId);
if (v != null)
{
v.CurrentSession.Status = VisitSessionStatus.ChatRequesting;
VisitorSessionChange(this, new VisitorSessionChangeEventArgs(v.CurrentSession));
VisitorChatRequest(this, vc);
addChat(vc.Chat);
}
}
//客服对话邀请
else if (e.Data.GetType() == typeof(OperatorChatRequestEventArgs))
{
OperatorChatRequestEventArgs ocr = (OperatorChatRequestEventArgs)e.Data;
Operator op = GetOperatorById(ocr.OperatorId);
Visitor v = GetVisitorById(ocr.VisitorId);
if (op != null && v != null)
{
op.Status = OperatorStatus.InviteChat;
addChat(ocr.Chat);
//v.CurrentSession.Status = VisitSessionStatus.
//OperatorChatRequest(this, ocr);
OperatorStatusChanged(this, new OperatorStatusChangeEventArgs(op.OperatorId, OperatorStatus.InviteChat));
}
}
// 访客对话请求被接受
else if (e.Data.GetType() == typeof(VisitorChatRequestAcceptedEventArgs))
{
VisitorChatRequestAcceptedEventArgs v = e.Data as VisitorChatRequestAcceptedEventArgs;
Chat chat = GetChatByChatId(v.VisitorChatRequest.Chat.ChatId);
Operator op = GetOperatorById(v.VisitorChatRequest.Chat.OperatorId);
Visitor visitor = GetVisitorById(v.VisitorChatRequest.VisitorId);
if (chat != null && op != null && visitor != null)
{
chat.OperatorId = v.VisitorChatRequest.Chat.OperatorId;
op.Status = OperatorStatus.Chatting;
visitor.CurrentSession.OperatorId = op.OperatorId;
VisitSession vs = visitor.CurrentSession;
vs.ChatingTime = v.VisitorChatRequest.Chat.AcceptTime;
vs.Status = VisitSessionStatus.Chatting;
//VisitorChatRequestAccepted(this, (VisitorChatRequestAcceptedEventArgs)e.Data);
OperatorStatusChanged(this, new OperatorStatusChangeEventArgs(v.VisitorChatRequest.Chat.OperatorId, OperatorStatus.Chatting));
VisitorSessionChange(this, new VisitorSessionChangeEventArgs(vs));
}
}
// 客服对话邀请被接受
else if (e.Data.GetType() == typeof(OperatorChatRequestAcceptedEventArgs))
{
OperatorChatRequestAcceptedEventArgs ocr = (OperatorChatRequestAcceptedEventArgs)e.Data;
Operator op = GetOperatorById(ocr.ChatRequest.OperatorId);
Visitor v = GetVisitorById(ocr.ChatRequest.VisitorId);
if (op != null && v != null)
{
op.Status = OperatorStatus.Chatting;
v.CurrentSession.Status = VisitSessionStatus.Chatting;
if (OperatorChatRequestAccepted != null)
{
OperatorChatRequestAccepted(this, (OperatorChatRequestAcceptedEventArgs)e.Data);
}
VisitorSessionChange(this, new VisitorSessionChangeEventArgs(v.CurrentSession));
OperatorStatusChanged(this, new OperatorStatusChangeEventArgs(op.OperatorId, op.Status));
}
}
// 客服对话邀请被拒绝
else if (e.Data.GetType() == typeof(OperatorChatRequestDeclinedEventArgs))
{
OperatorChatRequestDeclinedEventArgs ocr = (OperatorChatRequestDeclinedEventArgs)e.Data;
Operator op = GetOperatorById(ocr.ChatRequest.OperatorId);
Visitor v = GetVisitorById(ocr.ChatRequest.VisitorId);
Chat c = GetChatByChatId(ocr.ChatRequest.Chat.ChatId);
if (op != null && v != null && c != null)
{
c.Status = ChatStatus.Decline;
if (!IsOperatorHasActiveChat(op.OperatorId))
{
op.Status = OperatorStatus.Idle;
OperatorStatusChanged(this, new OperatorStatusChangeEventArgs(op.OperatorId, OperatorStatus.Idle));
}
v.CurrentSession.Status = VisitSessionStatus.Visiting;
VisitorSessionChange(this, new VisitorSessionChangeEventArgs(v.CurrentSession));
if (OperatorChatRequestDeclined != null)
{
OperatorChatRequestDeclined(this, (OperatorChatRequestDeclinedEventArgs)e.Data);
}
}
}
// 新的对话
else if (e.Data.GetType() == typeof(NewChatEventArgs))
{
NewChat(this, (NewChatEventArgs)e.Data);
}
// 对话状态改变
else if (e.Data.GetType() == typeof(ChatStatusChangedEventArgs))
{
ChatStatusChangedEventArgs cs = (ChatStatusChangedEventArgs)e.Data;
Chat chat = GetChatByChatId(cs.ChatId);
if (chat == null)
{
return;
}
Visitor v = GetVisitorById(chat.VisitorId);
if (v == null)
{
return;
}
chat.Status = cs.Status;
Operator o = GetOperatorById(chat.OperatorId);
if (chat.Status == ChatStatus.Accepted)
{
v.CurrentSession.Status = VisitSessionStatus.Chatting;
VisitorSessionChange(this, new VisitorSessionChangeEventArgs(v.CurrentSession));
o.Status = OperatorStatus.Chatting;
OperatorStatusChanged(this, new OperatorStatusChangeEventArgs(chat.OperatorId, OperatorStatus.Chatting));
}
else if (chat.Status == ChatStatus.Closed)
{
v.CurrentSession.Status = VisitSessionStatus.Visiting;
VisitorSessionChange(this, new VisitorSessionChangeEventArgs(v.CurrentSession));
if (o != null && !IsOperatorHasActiveChat(chat.OperatorId))
{
o.Status = OperatorStatus.Idle;
OperatorStatusChanged(this, new OperatorStatusChangeEventArgs(chat.OperatorId, OperatorStatus.Idle));
}
}
if (ChatStatusChanged != null)
{
ChatStatusChanged(this, cs);
}
}
else if (e.Data.GetType() == typeof(OperatorChatJoinInviteEventArgs))
{
ChatJoinInvite(this, (OperatorChatJoinInviteEventArgs)e.Data);
}
else if (e.Data.GetType() == typeof(OperatorChatJoinInviteAcceptedEventArgs))
{
ChatJoinInviteAccepted(this, (OperatorChatJoinInviteAcceptedEventArgs)e.Data);
}
else if (e.Data.GetType() == typeof(OperatorChatJoinInviteDeclinedEventArgs))
{
ChatJoinInviteDeclined(this, (OperatorChatJoinInviteDeclinedEventArgs)e.Data);
}
// 新消息
else if (e.Data.GetType() == typeof(ChatMessageEventArgs) && NewMessage != null)
{
NewMessage(this, (ChatMessageEventArgs)e.Data);
}
// 新访问,访客可能已经存在
else if (e.Data.GetType() == typeof(NewVisitingEventArgs) && NewVisiting != null)
{
NewVisitingEventArgs nv = (NewVisitingEventArgs)e.Data;
nv.Visitor.CurrentSession = nv.Session;
Visitor v = GetVisitorById(nv.Visitor.VisitorId);
if (v != null)
{
v.CurrentSession = nv.Session;
VisitorSessionChange(this, new VisitorSessionChangeEventArgs(v.CurrentSession));
}
else
{
addVisitor(nv.Visitor);
NewVisiting(this, (NewVisitingEventArgs)e.Data);
}
}
// 访客离开
else if (e.Data.GetType() == typeof(VisitorLeaveEventArgs))
{
VisitorLeaveEventArgs vl = e.Data as VisitorLeaveEventArgs;
Visitor v = GetVisitorById(vl.VisitorId);
if (v != null)
{
v.CurrentSession.Status = VisitSessionStatus.Leave;
VisitorSessionChange(this, new VisitorSessionChangeEventArgs(v.CurrentSession));
}
//VisitorLeave(this, (VisitorLeaveEventArgs)e.Data);
}
}
public NewVisitingEventArgs(Visitor visitor, VisitSession session)
{
this.Visitor = visitor;
this.Session = session;
}