public DACase BuscarCaseExistente(UpdateOrCloseTaskCaseRequest request)
{
DACase caso = new DACase();
try
{
// Cast the proxy client to the IOrganizationService interface.
_service = (IOrganizationService)conn.OrganizationWebProxyClient != null ? (IOrganizationService)conn.OrganizationWebProxyClient : (IOrganizationService)conn.OrganizationServiceProxy;
//var gestiones = FetchGestionesAbiertas(idCampania);
}
catch
{
throw;
}
return(caso);
}
public int BuscarCaseExistente(UpdateOrCloseTaskCaseRequest request)
{
int resultado = 0;
//CodSol codSoluc = CodSol.Ninguno;
//EntityReference typeCase = null;
string casoNumber = string.Empty;
//EntityReference customerId = null;
int statusCodeTask = 0;
Guid casoId = new Guid(request.caseId);
string numbercase = request.caseNumber;
Guid taskid = new Guid(request.taskId);
int estado = Convert.ToInt32(request.State);
try
{
//Buscar si existe el Caso en el CRM
var fetch = CasoExistente(casoId);
service = DAConexionCRM.Instancia.GetService(strUrl, strUsuario, strClave, strDominio);
EntityCollection resultC = service.RetrieveMultiple(new FetchExpression(fetch));
if (resultC.Entities.Count > 0)
{
if (resultC[0].Attributes["ticketnumber"] != null)
{
casoNumber = resultC[0].Attributes["ticketnumber"].ToString();
statusCodeTask = ((OptionSetValue)resultC[0].Attributes["statecode"]).Value;
if (statusCodeTask == 0)
{
//if (resultC[0].Attributes["customerid"] != null)
//{
// customerId = (EntityReference)resultC[0].Attributes["customerid"];
//}
var fetchTask = task(taskid);
EntityCollection result = service.RetrieveMultiple(new FetchExpression(fetchTask));
if (result.Entities.Count > 0)
{
SetStateRequest setStateRequest = new SetStateRequest();
// In my case i'm Cancelling Task Activity
setStateRequest.EntityMoniker = new EntityReference(result.EntityName, taskid);
// Set the State and Status OptionSet Values to Cancelled.
setStateRequest.State = new OptionSetValue(2);
setStateRequest.Status = new OptionSetValue(estado); //6 Cancelled
// Execute the Response
SetStateResponse setStateResponse = (SetStateResponse)service.Execute(setStateRequest);
resultado = Convert.ToInt32(CodSol.ActualizadoCorrectamente);
}
}
else
{
resultado = Convert.ToInt32(CodSol.TareaYaestaCerrada);
}
}
}
else
{
resultado = Convert.ToInt32(CodSol.NoExisteCaso);
}
}
catch (Exception ex)
{
Global.AuditoriaUT.GenerarLogError("Error en el servicio", "Buscar Case Existente", ex.Message, Global.AuditoriaUT.TipoExtension.Txt);
}
return(resultado);
}
/// /// <summary>
/// Creador : William Quiroz
/// Actualización: 11/07/2018
/// Función :
/// Evento :
/// Req. : AMXPEASIS-3167
/// Entidad : case
/// </summary>
public UpdateOrCloseTaskCaseResponse UpdateStatusTaskRemedy(UpdateOrCloseTaskCaseRequest request)
{
UpdateOrCloseTaskCaseResponse response = null;
int resultado = 0;
string estadosolicitud = string.Empty;
try
{
//if (request.caseId != null && request.taskId != null && request.caseNumber != null && request.State != null)
if (request.caseId != null)
{
resultado = Case.Instancia.BuscarCaseExistente(request);
if (resultado == 2)
{
estadosolicitud = "1";
response = new UpdateOrCloseTaskCaseResponse()
{
estSol = estadosolicitud,
codSol = "",
msgErr = "Actualizado correctamente."
};
}
else if (resultado == 1)
{
response = new UpdateOrCloseTaskCaseResponse()
{
estSol = "",
codSol = "3", //La tarea ya se encuentra cerrada
msgErr = "La tarea ya se encuentra cerrada."
};
}
else
{
estadosolicitud = "2";
response = new UpdateOrCloseTaskCaseResponse()
{
estSol = estadosolicitud,
codSol = "1",
msgErr = "Error en el servicio de CRM."
};
}
}
else if (request.caseId == null)
{
response = new UpdateOrCloseTaskCaseResponse()
{
estSol = "",
codSol = "5",
msgErr = "El id del caso es obligatorio."
};
}
else if (request.taskId != null)
{
response = new UpdateOrCloseTaskCaseResponse()
{
estSol = "",
codSol = "4",
msgErr = "El id de la tarea es obligatorio."
};
}
}
catch (Exception ex)
{
Global.AuditoriaUT.GenerarLogError("Task", "Error en el Servicio", ex.Message, Global.AuditoriaUT.TipoExtension.Txt);
response.msgErr = ex.InnerException.ToString();
}
return(response);
}
