internal InventorySettings GetInventorySettings()
{
var settings = new InventorySettings();
settings.upload_type = ToaStringsUtil.GetString(_uploadType);
settings.keys = _keyFields;
return(settings);
}
internal AppointmentSettings GetActivitySettings()
{
var settings = new AppointmentSettings();
settings.action_if_completed = ToaStringsUtil.GetString(_actionIfCompleted);
settings.keys = _keyFields;
return(settings);
}
private void UpdateWorkOrderRecord(ToaRequestResult inboundResult, WorkOrderModel workOrderModel)
{
IList <IGenericField> fields = _workOrderRecord.GenericFields;
if (null != fields)
{
foreach (IGenericField field in fields)
{
switch (field.Name)
{
case "External_ID":
if (null != workOrderModel.TOA_AID)
{
field.DataValue.Value = workOrderModel.TOA_AID;
}
break;
case "WO_Status":
if (null != workOrderModel.TOA_AID && workOrderModel.TOA_AID != 0)
{
// Change work order status if activity is cancelled in TOA
if (workOrderModel.CancelReason != null && !workOrderModel.CancelReason.Trim().Equals(""))
{
workOrderModel.Status = Client.Common.ActivityStatus.Cancelled;
}
else // Set Update Activity
{
workOrderModel.Status = Client.Common.ActivityStatus.Pending;
}
}
else
{
workOrderModel.Status = Client.Common.ActivityStatus.NotCreated;
}
field.DataValue.Value = ToaStringsUtil.GetString(workOrderModel.Status);
break;
case "Duration":
if (null != workOrderModel.Duration)
{
field.DataValue.Value = Int32.Parse(workOrderModel.Duration);
}
break;
default:
break;
}
}
_recordContext.RefreshWorkspace();
_log.Notice("WorkOrder saved");
}
}
internal InboundInterfaceElement GetInboundRequestElement()
{
var inboundRequest = new InboundInterfaceElement();
// Initialize User
inboundRequest.user = ToaUserUtil.GetInboundUser();
//Initialize Head
var head = new HeadElement();
head.allow_change_date = ToaStringsUtil.GetString(_allowChangeDate);
head.date = _uploadDate;
head.default_appointment_pool = _defaultAppointmentPool;
head.id = _transactionId;
head.processing_mode = ToaStringsUtil.GetString(_processingMode);
head.properties_mode = ToaStringsUtil.GetString(_propertiesMode);
head.upload_type = ToaStringsUtil.GetString(_uploadType);
head.provider_group = _providerGroup;
if (null != _activitySettings)
{
head.appointment = _activitySettings.GetActivitySettings();
}
if (null != _inventorySettings)
{
head.inventory = _inventorySettings.GetInventorySettings();
}
inboundRequest.head = head;
//initialize Data
var data = new DataElement();
var noOfModels = _dataModels.Count;
CommandElement [] commands = null;
ProviderElement [] providers = null;
if (UploadType == UploadType.Full) // Full Upload
{
providers = new ProviderElement[noOfModels];
foreach (var model in _dataModels)
{
if (model is WorkOrderModel)
{
var activityModel = ((WorkOrderModel)model);
var providerElement = new ProviderElement();
providerElement.appointment = activityModel.GetActivityElement();
providers[--noOfModels] = providerElement;
}
else if (model is InventoryModel)
{
//TODO: Need to initialize inventory object
}
}
data.providers = providers;
}
else // Incremental Upload
{
commands = new CommandElement[noOfModels];
foreach (var model in _dataModels)
{
if (model is WorkOrderModel)
{
var workOrderModel = ((WorkOrderModel)model);
var command = new CommandElement();
command.appointment = workOrderModel.GetActivityElement();
command.date = workOrderModel.AssignedDate;
command.external_id = workOrderModel.ExternalId;
command.type = ToaStringsUtil.GetString(workOrderModel.CommandType);
commands[--noOfModels] = command;
}
else if (model is InventoryModel)
{
//TODO: Need to initialize inventory object
}
}
data.commands = commands;
}
inboundRequest.data = data;
return(inboundRequest);
}
///
/// This method is only used within toa client to create AppointmentElement object
///
internal AppointmentElement GetActivityElement()
{
var activity = new AppointmentElement();
//key fields
activity.customer_number = _customerNumber;
activity.appt_number = _apptNumber;
//mandatory fields
activity.worktype = _workType;
//Other fields
if (null != _name)
{
activity.name = _name;
}
activity.action_if_completed = ToaStringsUtil.GetString(_actionIfCompleted);
if (null != _address)
{
activity.address = _address;
}
if (null != _cell)
{
activity.cell = _cell;
}
if (null != _city)
{
activity.city = _city;
}
if (null != _coordinateX)
{
activity.coordx = _coordinateX;
}
if (null != _coordinateY)
{
activity.coordy = _coordinateY;
}
if (null != _email)
{
activity.email = _email;
}
if (null != _duration)
{
activity.duration = _duration;
}
if (null != _language)
{
activity.language = _language;
}
if (null != _points)
{
activity.points = _points.ToString();
}
if (null != _phone)
{
activity.phone = _phone;
}
if (null != _reminderTime)
{
activity.reminder_time = _reminderTime.ToString();
}
if (null != _serviceWindowStart)
{
activity.service_window_start = _serviceWindowStart;
}
if (null != _serviceWindowEnd)
{
activity.service_window_end = _serviceWindowEnd;
}
//if(null != _slaWindowStart)
// activity.sla_window_start = _slaWindowStart.ToString("yyyy'-'MM'-'dd HH':'mm");
if (null != _slaWindowEnd)
{
activity.sla_window_end = ((DateTime)_slaWindowEnd).ToString("yyyy'-'MM'-'dd HH':'mm");
//Below 2 null checks and fix is required as ETA is not behaving correctly.
//If it has sla_window_end parameter then it should override the date and timeslot as mandatory fields in Inbound Request.
//But it is not doing so, hence we are explictly required to send TimeSlot and Date.
//If we do not provide them and if they are empty then activity creation fails in ETA.
if (null == TimeSlot)
{
TimeSlot = ActivityProperty.ALL_DAY_TIME_SLOT_LABEL;
}
if (null == AssignedDate)
{
AssignedDate = "";
}
}
if (null != _state)
{
activity.state = _state;
}
if (null != _teamId)
{
activity.team_id = _teamId;
}
if (null != _timeSlot)
{
activity.time_slot = _timeSlot;
}
if (null != _timeZone)
{
activity.time_zone = _timeZone;
}
//activity.worktype = _workType;
//Below code is for using worktype label. We plan to use only WorkType and not the label.
//if (null != _workTypeLabel)
// activity.worktype_label = _workTypeLabel;
if (null != _zip)
{
activity.zip = _zip;
}
// Activity Properties
if (null != Properties)
{
var noOfInventories = Properties.Count;
var propertyElements = new PropertyElement[noOfInventories];
foreach (var property in Properties)
{
var propertyElement = new PropertyElement();
propertyElement.label = property.Key;
propertyElement.value = property.Value;
propertyElements[--noOfInventories] = propertyElement;
}
activity.properties = propertyElements;
}
// Activity Inventories
if (null != _inventories)
{
var noOfInventories = _inventories.Count;
var inventoryElements = new InventoryElement[noOfInventories];
foreach (var inventoryModel in _inventories)
{
var inventoryElement = inventoryModel.GetInventoryElement();
inventoryElements[--noOfInventories] = inventoryElement;
}
activity.inventories = inventoryElements;
}
// Preference Provideres
if (null != _providerPreferences)
{
var noOfProviders = _providerPreferences.Count;
var providers = new ProviderPreferenceElement[noOfProviders];
foreach (var providerModel in _providerPreferences)
{
var ProviderPreferenceElement = providerModel.GetProviderPreferenceElement();
providers[--noOfProviders] = ProviderPreferenceElement;
}
activity.provider_preferences = providers;
}
// Required Inventories
if (null != _requiredInventories && _requiredInventories.Count > 0)
{
var noOfRequiedInventories = _requiredInventories.Count;
var requiredInventoryElements = new RequiredInventoryElement[noOfRequiedInventories];
foreach (var requiredInventoryModel in _requiredInventories)
{
var requiredInventory = requiredInventoryModel.GetRequiredInventoryElement();
requiredInventoryElements[--noOfRequiedInventories] = requiredInventory;
}
activity.required_inventories = requiredInventoryElements;
}
if (null != UserData && UserData.Trim().Length > 0)
{
activity.userdata = UserData;
}
return(activity);
}
public void Handler()
{
InboundRequest inboundRequest = null;
ToaRequestResult inboundResult = null;
int? aid = null;
WorkOrderModel workOrderModel = null;
try
{
_log.Notice("Starting WorkOrderSave Handler.");
object wotype = EventHandlerServices.GetEventHandlerService().getFieldFromWorOrderRecord(_workOrderRecord, "WO_Type");
object overrideRequest = EventHandlerServices.GetEventHandlerService().getFieldFromWorOrderRecord(_workOrderRecord, "Override_Request");
object timeSlot = EventHandlerServices.GetEventHandlerService().getFieldFromWorOrderRecord(_workOrderRecord, "WO_Time_Slot");
object wodate = EventHandlerServices.GetEventHandlerService().getFieldFromWorOrderRecord(_workOrderRecord, "WO_Date");
object resolutionDue = EventHandlerServices.GetEventHandlerService().getFieldFromWorOrderRecord(_workOrderRecord, "Resolution_Due");
if (null == wotype)
{
return;
}
if (overrideRequest != null)
{
if (timeSlot == null || wodate == null)
{
return;
}
}
else
{
if (timeSlot == null || wodate == null)
{
if (resolutionDue == null)
{
return;
}
}
}
_log.Notice("Converting from RecordContext to WorkOrder Model started");
workOrderModel = EventHandlerServices.GetEventHandlerService().GetWorkOrderModel(_recordContext);
_log.Notice("Convertion from RecordContext to WorkOrder Model completed");
//Appointments 'key' fields are set in the constuctor of below object
var activitySettings = new ActivitySettingsModel();
//Inventory 'key' fields are set in the constuctor of below object
var inventorySettings = new InventorySettingsModel();
_log.Notice("Initialize InboundRequest");
inboundRequest = new InboundRequest(new List <IToaModel>()
{
workOrderModel
});
inboundRequest.PropertiesMode = Client.Common.PropertiesMode.Replace;
inboundRequest.AllowChangeDate = Client.Common.AllowChangeDate.Yes;
inboundRequest.ActivitySettings = activitySettings;
inboundRequest.InventorySettings = inventorySettings;
_log.Notice("Invoking TOA Server using Inbound API Started");
inboundResult = InboundService.GetService().BeginSyncRequest(inboundRequest);
if (inboundResult != null)
{
_log.Notice("Invoking TOA Server using Inbound API Completed");
ToaExceptionManager manager = new ToaExceptionManager();
_log.Notice("Processing Inbound API Response Result");
aid = manager.ProcessInboundResult(inboundResult);
_log.Notice("Completed Processing Inbound API Response Result");
if (aid == null)
{
_cancelEventArgs.Cancel = true;
return;
}
}
else
{
foreach (IGenericField field in _workOrderRecord.GenericFields)
{
if (field.Name.Equals("WO_Status"))
{
TextInfo textInfo = new CultureInfo("en-US", false).TextInfo;
field.DataValue.Value = textInfo.ToTitleCase(ToaStringsUtil.GetString(Client.Common.ActivityStatus.NotCreated));
break;
}
}
}
}
catch (Exception ex)
{
_log.Error(ex.Message, ex.StackTrace);
MessageBox.Show(ToaExceptionMessages.UnexpectedError, ToaExceptionMessages.TitleError,
MessageBoxButton.OK, MessageBoxImage.Error);
}
try
{
_log.Notice("Updating WorkOrder Record.");
workOrderModel.TOA_AID = (aid != null) ? aid : 0;
UpdateWorkOrderRecord(inboundResult, workOrderModel);
_log.Notice("WorkOrder Record Updated.");
_log.Notice("Exiting WorkOrderSave Handler.");
}
catch (Exception ex)
{
_log.Error(ex.Message, ex.StackTrace);
MessageBox.Show(ToaExceptionMessages.UnexpectedError, ToaExceptionMessages.TitleError,
MessageBoxButton.OK, MessageBoxImage.Error);
}
}
public WorkOrderModel GetWorkOrderModel(IRecordContext RecordContext)
{
ICustomObject workOrder = RecordContext.GetWorkspaceRecord(RecordContext.WorkspaceTypeName) as ICustomObject;
IContact contact = RecordContext.GetWorkspaceRecord(WorkspaceRecordType.Contact) as IContact;
WorkOrderModel workOrderModel = new WorkOrderModel();
_log.Notice("Processing WorkOrder:" + workOrder.Id.ToString());
if (workOrder != null)
{
IList <IGenericField> fields = workOrder.GenericFields;
workOrderModel.AppointmentNumber = workOrder.Id.ToString();
InventoryModel primaryAssetInventoryModel = null;
int workorderTypeId = (Int32)getFieldFromWorOrderRecord(workOrder, "WO_Type");
string[] workordertype = RightNowConnectService.GetService().GetWorkOrderTypeFromID(workorderTypeId);
_log.Notice("WorkOrder Type ID:" + workordertype[0]);
foreach (IGenericField field in fields)
{
if (field.DataValue.Value != null)
{
switch (field.Name)
{
case "Asset":
//cannot use record context here as Asset WorkspaceType is not exposed through RightNow.AddIns.Common.
//TODO Un-Comment below lines when RN Connect Services are available
if (null != field.DataValue.Value)
{
primaryAssetInventoryModel = new InventoryModel();
int assetid = (int)field.DataValue.Value;
_log.Notice("WorkOrder Primary Asset ID:" + assetid);
string[] details = RightNowConnectService.GetService().GetAssetDetailsFromAssetID(assetid.ToString());
string[] productDetails = RightNowConnectService.GetService().GetProductDetailsFromProductID(details[0]); //Type = Product's ID (i.e. SalesProduct.PartNumber)
if (null != productDetails && productDetails.Length > 0)
{
primaryAssetInventoryModel.Type = productDetails[0];
}
else
{
_log.Warning("invtype_label is not valid for primary asset.");
}
if (details.Length > 1)
{
primaryAssetInventoryModel.SerialNumber = details[1]; //model = Serial Number
}
}
break;
case "Case_Note":
workOrderModel.SetPropertyValue("XA_CASE_NOTES", field.DataValue.Value.ToString());
break;
case "Cancel_Reason":
workOrderModel.CancelReason = field.DataValue.Value.ToString();
break;
case "Contact":
if (contact != null)
{
workOrderModel.CustomerNumber = contact.ID.ToString();
_log.Notice("WorkOrder Contact ID:" + contact.ID.ToString());
workOrderModel.Name = contact.NameFirst + " " + contact.NameLast;
}
break;
case "Contact_City":
workOrderModel.City = field.DataValue.Value.ToString();
break;
case "Contact_Email":
workOrderModel.EmailAddress = field.DataValue.Value.ToString();
break;
case "Contact_Mobile_Phone":
workOrderModel.MobileNumber = field.DataValue.Value.ToString();
break;
case "Contact_Phone":
workOrderModel.PhoneNumber = field.DataValue.Value.ToString();
break;
case "Contact_Postal_Code":
workOrderModel.ZipCode = field.DataValue.Value.ToString();
break;
case "Contact_Province_State":
int province_id = (Int32)field.DataValue.Value;
string name = RightNowConnectService.GetService().GetProvinceName(province_id);
if (name != null)
{
workOrderModel.State = name;
}
break;
case "Contact_Street":
workOrderModel.Address = field.DataValue.Value.ToString();
break;
case "Duration":
if (null == field.DataValue.Value)
{
if (workordertype[1].Equals("1"))
{
workOrderModel.Duration = workordertype[2];
}
_log.Notice("WorkOrder Duration :" + workOrderModel.Duration);
}
else
{
workOrderModel.Duration = field.DataValue.Value.ToString();
_log.Notice("WorkOrder Duration :" + workOrderModel.Duration);
}
break;
case "Reminder_Time":
if (null != field.DataValue.Value)
{
int id = Convert.ToInt32(field.DataValue.Value);
string[] remindertime1 = RightNowConnectService.GetService().GetReminder_TimeFromID(id);
workOrderModel.ReminderTime = Convert.ToInt32(remindertime1[0]);
}
break;
case "Requested_Service_End":
workOrderModel.ServiceWindowEnd = field.DataValue.Value.ToString();
break;
case "Requested_Service_Start":
workOrderModel.ServiceWindowStart = field.DataValue.Value.ToString();
break;
case "Resolution_Due":
workOrderModel.SlaWindowEnd = Convert.ToDateTime(field.DataValue.Value);
break;
case "WO_Area":
workOrderModel.ExternalId = field.DataValue.Value.ToString();
break;
case "WO_Date":
workOrderModel.AssignedDate = ((DateTime)field.DataValue.Value).ToString("yyyy-MM-dd");
break;
case "WO_Status":
//Set it for each handler and not in generic code.
break;
case "WO_Time_Slot":
workOrderModel.TimeSlot = field.DataValue.Value.ToString();
break;
case "WO_Type":
workOrderModel.WorkType = workordertype[0];
break;
}
}
}
//Set Duration
if (workOrderModel.Duration == null)
{
if (workordertype[1].Equals("1"))
{
workOrderModel.Duration = workordertype[2];
}
_log.Notice("WorkOrder Duration :" + workOrderModel.Duration);
}
// Set Cancel Activity
if (workOrderModel.CancelReason != null && !workOrderModel.CancelReason.Trim().Equals(""))
{
workOrderModel.CommandType = Client.Common.ActivityCommandType.Cancel;
}
else // Set Update Activity
{
workOrderModel.Status = Client.Common.ActivityStatus.Pending;
workOrderModel.CommandType = Client.Common.ActivityCommandType.Update;
}
_log.Notice("WorOrder Command Type is set as " + ToaStringsUtil.GetString(workOrderModel.CommandType));
workOrderModel.SetActionIfCompleted = Client.Common.ActionIfCompleted.CreateIfAssignOrReschedule;
//TODO UnComment below code
SetInventoryModel(workOrderModel, workOrder.Id, primaryAssetInventoryModel, workorderTypeId);
}
return(workOrderModel);
}
