public void AddTicketOrganization(string id, int ticketID)
{
try
{
id = id.Trim();
if (id.Length < 1)
{
return;
}
bool isUser = id.ToLower()[0] == 'u';
int i = int.Parse(id.Remove(0, 1));
Tickets tickets = new Tickets(UserSession.LoginUser);
if (isUser)
{
tickets.AddContact(i, ticketID);
}
else
{
tickets.AddOrganization(i, ticketID);
}
}
catch (Exception ex)
{
DataUtils.LogException(UserSession.LoginUser, ex);
}
}
public static string CreateCustomerTicket(RestCommand command)
{
Tickets tickets = new Tickets(command.LoginUser);
Ticket ticket = tickets.AddNewTicket();
ticket.OrganizationID = (int)command.Organization.ParentID;
ticket.TicketSource = "API";
ticket.NeedsIndexing = true;
string description = string.Empty;
int? contactID = null;
int? customerID = null;
ticket.FullReadFromXml(command.Data, true, ref description, ref contactID, ref customerID);
ticket.Collection.Save();
ticket.UpdateCustomFieldsFromXml(command.Data);
Actions actions = new Actions(command.LoginUser);
Data.Action action = actions.AddNewAction();
action.ActionTypeID = null;
action.Name = "Description";
action.SystemActionTypeID = SystemActionType.Description;
action.Description = description;
action.IsVisibleOnPortal = ticket.IsVisibleOnPortal;
action.IsKnowledgeBase = ticket.IsKnowledgeBase;
action.TicketID = ticket.TicketID;
actions.Save();
tickets.AddOrganization(command.Organization.OrganizationID, ticket.TicketID);
UpdateFieldsOfSeparateTable(command, ticket, true);
return(TicketsView.GetTicketsViewItem(command.LoginUser, ticket.TicketID).GetXml("Ticket", true));
}
public static string AddTicketOrganization(RestCommand command, int ticketIDOrNumber, int organizationID)
{
TicketsViewItem ticket = TicketsView.GetTicketsViewItemByIdOrNumber(command.LoginUser, ticketIDOrNumber);
if (ticket == null || ticket.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
Organization organization = Organizations.GetOrganization(command.LoginUser, organizationID);
if (organization == null || organization.ParentID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
Tickets tickets = new Tickets(command.LoginUser);
tickets.AddOrganization(organizationID, ticket.TicketID);
return(OrganizationsView.GetOrganizationsViewItem(command.LoginUser, organizationID).GetXml("Customer", true));
}
public override bool Save()
{
if (_referenceType == ReferenceType.Products || _referenceType == ReferenceType.ProductVersions || _referenceType == ReferenceType.OrganizationProducts)
{
Products products = new Products(UserSession.LoginUser);
foreach (GridDataItem item in gridOrganizations.Items)
{
if (item.Selected)
{
if (_referenceID2 < 0)
{
products.AddCustomer(int.Parse(item["OrganizationID"].Text), _referenceID1);
}
else
{
products.AddCustomer(int.Parse(item["OrganizationID"].Text), _referenceID1, _referenceID2);
}
}
}
return(true);
}
else if (_referenceType == ReferenceType.Tickets)
{
Tickets tickets = new Tickets(UserSession.LoginUser);
foreach (GridDataItem item in gridOrganizations.Items)
{
if (item.Selected)
{
tickets.AddOrganization(int.Parse(item["OrganizationID"].Text), _referenceID1);
}
}
return(true);
}
return(false);
}
public override bool Save()
{
User user;
Users users = new Users(UserSession.LoginUser);;
int newOrgID = int.Parse(cmbCustomer.SelectedValue);
string email = textEmail.Text.Trim();
if ((cbIsPortalUser.Checked) && (email.Length < 1 || email.IndexOf('@') < 0 || email.IndexOf('.') < 0))
{
_manager.Alert("The email you have specified is invalid. Please choose another email.");
return(false);
}
if (email != "" && !users.IsEmailValid(email, _userID, newOrgID))
{
_manager.Alert("The email you have specified is already in use. Please choose another email.");
return(false);
}
if (textFirstName.Text.Trim().Length < 1 || textLastName.Text.Trim().Length < 1)
{
_manager.Alert("The name you have specified is invalid. Please enter your name.");
return(false);
}
if (_userID < 0)
{
user = users.AddNewUser();
user.OrganizationID = newOrgID;
if (cbActive.Checked)
{
user.ActivatedOn = DateTime.UtcNow;
}
user.LastLogin = DateTime.UtcNow;
user.LastActivity = DateTime.UtcNow.AddHours(-1);
user.IsPasswordExpired = true;
user.ReceiveTicketNotifications = true;
}
else
{
users.LoadByUserID(_userID);
if (users.IsEmpty)
{
_manager.Alert("There was an error updating the user information");
return(false);
}
user = users[0];
if (user.IsActive && !cbActive.Checked)
{
user.DeactivatedOn = DateTime.UtcNow;
}
if (user.OrganizationID != newOrgID)
{
user.OrganizationID = newOrgID;
Tickets tickets = new Tickets(UserSession.LoginUser);
tickets.LoadByContact(user.UserID);
foreach (Ticket ticket in tickets)
{
tickets.AddOrganization(newOrgID, ticket.TicketID);
}
}
}
user.Email = textEmail.Text;
user.FirstName = textFirstName.Text;
user.LastName = textLastName.Text;
user.Title = textTitle.Text;
user.MiddleName = textMiddleName.Text;
user.BlockInboundEmail = cbBlockEmail.Checked;
user.IsActive = cbActive.Checked;
if (UserSession.CurrentUser.HasPortalRights && UserSession.CurrentUser.IsSystemAdmin)
{
user.IsPortalUser = cbIsPortalUser.Checked;
}
if (UserSession.CurrentUser.IsTSUser && UserSession.CurrentUser.IsSystemAdmin)
{
user.IsSystemAdmin = cbIsSystemAdmin.Checked;
user.IsFinanceAdmin = cbIsFinanceAdmin.Checked;
}
user.Collection.Save();
_fieldControls.RefID = user.UserID;
_fieldControls.SaveCustomFields();
if (_userID < 0)
{
string password = DataUtils.GenerateRandomPassword();
user.CryptedPassword = FormsAuthentication.HashPasswordForStoringInConfigFile(password, "MD5");
user.IsPasswordExpired = true;
user.Collection.Save();
if (UserSession.CurrentUser.IsTSUser && cbEmail.Checked)
{
EmailPosts.SendWelcomeTSUser(UserSession.LoginUser, user.UserID, password);
}
else if (cbEmail.Checked && cbIsPortalUser.Checked)
{
EmailPosts.SendWelcomePortalUser(UserSession.LoginUser, user.UserID, password);
}
}
return(true);
}
