private void CreateAlertPanelElements()
{
//get tickets
Ticket_Service ticketService = new Ticket_Service();
List <Ticket> tickets = ticketService.GetTickets();
//Assign margin
int marginLeft = 0;
int marginTop = 0;
int i = 0;
int numberInSet = 0;
foreach (Ticket ticket in tickets)
{
int modelo = numberInSet % 4;
i++;
string panelName = "ticket" + i;
Panel ticketPanel = PaintTicketAlertPanel(panelName, marginLeft, marginTop);
pnlMonitoring.Controls.Add(ticketPanel);
Color urgency = ReporTicketDateTimeUrgency(ticket);
PaintTicketAlertPanelElements(0, 0, ticketPanel, ticket.User, ticket.Id.ToString(), ticket.Status, ticket.Subject, urgency);
marginTop += 110;
if (numberInSet > 3 && modelo == 0)
{
marginLeft += 310;
marginTop = 0;
}
numberInSet++;
}
}
public TransferTicketsUI(Ticket ticket)
{
InitializeComponent();
this.ticket = ticket;
this.ticketService = new Ticket_Service();
this.userService = new User_Service();
users = userService.getAllUsers();
}
public EscaleerPopUp(string warning, ObjectId id, TopDeskApp topdesk) //Wout de Roy van Zuydewijn 648184
{
InitializeComponent();
lblWarning.Text = "Je staat op het punt de ticket (" + warning + ") te escaleren.";
ticket_Service = new Ticket_Service();
medewerker_Service = new Medewerker_Service();
ticketID = id;
topDesk = topdesk;
cbWerknemer.Items.Add("----");
}
public Dashboard()
{
InitializeComponent();
ticket_Service = new Ticket_Service();
//calls these methods to show overview of all incidents
DisplayUnresolved();
DisplayPastDeadline();
}
public TicketsOverview(User user)
{
this.user = user;
InitializeComponent();
ticketService = new Ticket_Service();
if (tickets == null)
{
tickets = ticketService.GetAllTickets();
}
}
public Gardern_Group_desk(User user)
{
InitializeComponent();
//the user who is logged in
this.loggedin_user = user;
ticket_Service = new Ticket_Service();
// Create an instance of a ListView column sorter and assign it
// to the ListView control
lvwColumnSorter = new ListViewColumnSorter();
this.listView_incidents.ListViewItemSorter = lvwColumnSorter;
btn_open_ticket.Enabled = false;
//calls these methods to show overview of all incidents
DisplayUnresolved();
DisplayPastDeadline();
}
private void CreateTicket()
{
Ticket_Service ticketService = new Ticket_Service();
User snitch = GetUserByUsername();
snitch.nrTickets++;
userService.UpdateUserTickets(snitch);
Ticket ticket = new Ticket
{
ReportedByUser = snitch,
IncidentDate = dateReported.Value,
Subject = txtSubject.Text,
Type = (TicketIncidentType)cmbType.SelectedItem,
Priority = (TicketPriorityType)cmbPriority.SelectedItem,
Description = txtDescription.Text,
IsOpen = true
};
ticket.SetDeadline(cmbDeadline.SelectedIndex);
ticketService.AddTicket(ticket);
MessageBox.Show("Ticket created succesfully!", "Ticket Created", MessageBoxButtons.OK, MessageBoxIcon.Asterisk);
}
