private void BindValues()
{
if (IncidentId != 0)
{
int FolderId = -1;
string sIdentifier = "";
bool canViewFinances = Incident.CanViewFinances(IncidentId);
bool canViewTimeTrackingInfo = Incident.CanViewTimeTrackingInfo(IncidentId);
using (IDataReader reader = Incident.GetIncident(IncidentId))
{
if (reader.Read())
{
/// IncidentId, ProjectId, ProjectTitle, CreatorId,
/// Title, Description, Resolution, Workaround, CreationDate,
/// TypeId, TypeName, PriorityId, PriorityName,
/// SeverityId, SeverityName, IsEmail, MailSenderEmail, StateId, TaskTime,
/// IncidentBoxId, OrgUid, ContactUid, ClientName, ControllerId,
/// ResponsibleGroupState, TotalMinutes, TotalApproved
lblCreator.Text = CommonHelper.GetUserStatus((int)reader["CreatorId"]);
lblCreationDate.Text = ((DateTime)reader["CreationDate"]).ToShortDateString() + " " + ((DateTime)reader["CreationDate"]).ToShortTimeString();
if (reader["Identifier"] != DBNull.Value)
{
sIdentifier = reader["Identifier"].ToString();
}
if (reader["IncidentBoxId"] != DBNull.Value)
{
FolderId = (int)reader["IncidentBoxId"];
}
lblClient.Text = Util.CommonHelper.GetClientLink(this.Page, reader["OrgUid"], reader["ContactUid"], reader["ClientName"]);
lblTaskTime.Text = Util.CommonHelper.GetHours((int)reader["TaskTime"]);
if (canViewTimeTrackingInfo)
{
SpentTimeLabel.Text = String.Format(CultureInfo.InvariantCulture,
"{0} / {1}:",
LocRM3.GetString("spentTime"),
LocRM3.GetString("approvedTime"));
lblSpentTime.Text = String.Format(CultureInfo.InvariantCulture,
"{0} / {1}",
Util.CommonHelper.GetHours((int)reader["TotalMinutes"]),
Util.CommonHelper.GetHours((int)reader["TotalApproved"]));
}
}
}
List <string> sCategories = new List <string>();
using (IDataReader reader = Incident.GetListCategories(IncidentId))
{
while (reader.Read())
{
sCategories.Add(reader["CategoryName"].ToString());
}
}
string[] mas = sCategories.ToArray();
if (mas.Length > 0)
{
lblGenCats.Text = String.Join(", ", mas);
trGenCats.Visible = true;
}
else
{
trGenCats.Visible = false;
}
List <string> sIssCategories = new List <string>();
using (IDataReader reader = Incident.GetListIncidentCategoriesByIncident(IncidentId))
{
while (reader.Read())
{
sIssCategories.Add(reader["CategoryName"].ToString());
}
}
string[] mas1 = sIssCategories.ToArray();
if (mas1.Length > 0)
{
lblIssCats.Text = String.Join(", ", mas1);
trIssCats.Visible = true;
}
else
{
trIssCats.Visible = false;
}
if (FolderId > 0)
{
IncidentBox box = IncidentBox.Load(FolderId);
IncidentBoxDocument settings = IncidentBoxDocument.Load(FolderId);
if (Security.CurrentUser.IsExternal)
{
lblFolder.Text = String.Format("{0}", box.Name);
}
else if (Security.IsUserInGroup(InternalSecureGroups.Administrator))
{
lblFolder.Text = String.Format("<a href='../Admin/EMailIssueBoxView.aspx?IssBoxId={1}'>{0}</a>", box.Name, box.IncidentBoxId);
}
else
{
lblFolder.Text = String.Format("<a href=\"javascript:OpenPopUpWindow("../Incidents/IncidentBoxView.aspx?IssBoxId={1}&IncidentId={2}",500,375)\">{0}</a>",
box.Name, box.IncidentBoxId, IncidentId.ToString());
}
lblManager.Text = CommonHelper.GetUserStatus(settings.GeneralBlock.Manager);
if (sIdentifier == "")
{
lblTicket.Text = TicketUidUtil.Create(box.IdentifierMask, IncidentId);
}
else
{
lblTicket.Text = sIdentifier;
}
}
trClient.Visible = PortalConfig.CommonIncidentAllowViewClientField;
trGenCats.Visible = PortalConfig.CommonIncidentAllowViewGeneralCategoriesField;
trIssCats.Visible = PortalConfig.IncidentAllowViewIncidentCategoriesField;
trTaskTime.Visible = PortalConfig.CommonIncidentAllowViewTaskTimeField;
}
}
public static void SendMessage(string[] To, string Subject, string Body, Mediachase.IBN.Business.ControlSystem.DirectoryInfo Attachments, string Mode, NameValueCollection Params)
{
// Cleanup Temporary files
DbEMailTempFile.CleanUp();
#region Validate Arguments
if (To == null)
{
throw new ArgumentNullException("To");
}
if (Subject == null)
{
throw new ArgumentNullException("Subject");
}
if (Body == null)
{
throw new ArgumentNullException("Body");
}
//if (To.Length == 0)
// throw new ArgumentOutOfRangeException("To", "Email recipient list is empty.");
if (Mode == null)
{
Mode = string.Empty;
}
if (Params == null)
{
Params = new NameValueCollection();
}
#endregion
string FromEmail = string.Empty;
switch (Mode)
{
case EMailClient.IssueMode:
case EMailClient.SmtpTestMode:
FromEmail = Alerts2.AlertSenderEmail;
break;
default:
FromEmail = Security.CurrentUser.Email;
break;
}
string FullFromEmail = string.Format("\"{0} {1}\" <{2}>",
Security.CurrentUser.LastName,
Security.CurrentUser.FirstName,
FromEmail);
using (DbTransaction tran = DbTransaction.Begin())
{
EMailMessageLogSetting EmailLogSettings = EMailMessageLogSetting.Current;
if (EmailLogSettings.IsActive)
{
EMailMessageLog.CleanUp(EmailLogSettings.Period);
}
else
{
EmailLogSettings = null;
}
Mode = Mode.ToLower();
#region Pre-format incoming arguments
switch (Mode)
{
case EMailClient.IssueMode:
if (Params["IssueId"] == null)
{
throw new ArgumentNullException("Params[\"IssueId\"]");
}
int IssueId = int.Parse(Params["IssueId"]);
// TODO: Validate Subject & Ticket
if (TicketUidUtil.LoadFromString(Subject) == string.Empty)
{
IncidentBox incidentBox = IncidentBox.Load(Incident.GetIncidentBox(IssueId));
string IncidentTicket = Incident.GetIdentifier(IssueId);
if (incidentBox.Document.GeneralBlock.AllowOutgoingEmailFormat)
{
StringBuilder sb = new StringBuilder(incidentBox.Document.GeneralBlock.OutgoingEmailFormatSubject, 4096);
sb.Replace("[=Title=]", Subject);
sb.Replace("[=Ticket=]", IncidentTicket);
//sb.Replace("[=Text=]", Body);
sb.Replace("[=FirstName=]", Security.CurrentUser.FirstName);
sb.Replace("[=LastName=]", Security.CurrentUser.LastName);
Subject = sb.ToString();
}
else
{
Subject = string.Format("RE: [{0}] {1}",
IncidentTicket,
Subject);
}
}
break;
default:
break;
}
#endregion
Pop3Message msg = Create(FullFromEmail, To, Subject, Body, Attachments);
switch (Mode)
{
case EMailClient.IssueMode:
#region Issue
int IssueId = int.Parse(Params["IssueId"]);
IncidentBox incidentBox = IncidentBox.Load(Incident.GetIncidentBox(IssueId));
bool AllowEMailRouting = true;
EMailRouterIncidentBoxBlock settings = IncidentBoxDocument.Load(incidentBox.IncidentBoxId).EMailRouterBlock;
if (!settings.AllowEMailRouting)
{
AllowEMailRouting = false;
}
EMailRouterPop3Box internalPop3Box = EMailRouterPop3Box.ListInternal();
if (internalPop3Box == null)
{
AllowEMailRouting = false;
}
// Register Email Message
// OZ: [2007--05-25] Fix Problem Object reference not set to an instance of an object If (internalPop3Box == NULL)
int EMailMessageId = EMailMessage.Create(internalPop3Box != null?
internalPop3Box.EMailRouterPop3BoxId : EMailRouterOutputMessage.FindEMailRouterPublicId(IssueId),
msg);
// Register Forume Node
int ThreadNodeId = EMailMessage.AddToIncidentMessage(true, IssueId, EMailMessageId, msg);
// Send Message
if (AllowEMailRouting)
{
ArrayList excludedUsers = EMailRouterOutputMessage.Send(IssueId, internalPop3Box, msg, To);
SystemEvents.AddSystemEvents(SystemEventTypes.Issue_Updated_Forum_MessageAdded, IssueId, -1, excludedUsers);
}
else
{
FromEmail = EMailRouterOutputMessage.FindEMailRouterPublicEmail(IssueId);
FullFromEmail = string.Format("\"{0} {1}\" <{2}>",
Security.CurrentUser.LastName,
Security.CurrentUser.FirstName,
FromEmail);
// Create OutputMessageCreator
OutputMessageCreator issueOutput = new OutputMessageCreator(msg,
-1,
FromEmail,
FullFromEmail);
// Fill Recipent
foreach (string ToItem in To)
{
issueOutput.AddRecipient(ToItem);
}
foreach (EMailIssueExternalRecipient exRecipient in EMailIssueExternalRecipient.List(IssueId))
{
issueOutput.AddRecipient(exRecipient.EMail);
}
int emailBoxId = EMail.EMailRouterOutputMessage.FindEMailRouterPublicId(IssueId);
//Send Smtp Message
foreach (OutputMessage outputMsg in issueOutput.Create())
{
SmtpClientUtility.SendMessage(OutgoingEmailServiceType.HelpDeskEmailBox, emailBoxId, outputMsg.MailFrom, outputMsg.RcptTo, outputMsg.Subject, outputMsg.Data);
}
ArrayList excludedUsers = new ArrayList();
foreach (string ToItem in To)
{
int emailUserId = DBUser.GetUserByEmail(ToItem, false);
if (emailUserId > 0)
{
excludedUsers.Add(emailUserId);
}
}
SystemEvents.AddSystemEvents(SystemEventTypes.Issue_Updated_Forum_MessageAdded, IssueId, -1, excludedUsers);
}
#endregion
break;
case EMailClient.SmtpTestMode:
throw new NotImplementedException();
//OutputMessageCreator smtpTestOutput = new OutputMessageCreator(msg,
// -1,
// FromEmail,
// FullFromEmail);
//// Fill Recipent
//foreach (string ToItem in To)
//{
// smtpTestOutput.AddRecipient(ToItem);
//}
////Send Smtp Message
//foreach (OutputMessage outputMsg in smtpTestOutput.Create())
//{
// //SmtpClientUtility.DirectSendMessage(outputMsg.MailFrom, outputMsg.RcptTo, outputMsg.Subject, outputMsg.Data);
// //SmtpBox.SendTestEmail(
//}
//break;
default:
#region Default
// Create OutputMessageCreator
OutputMessageCreator defaultOutput = new OutputMessageCreator(msg,
-1,
FromEmail,
FullFromEmail);
// Fill Recipent
foreach (string ToItem in To)
{
defaultOutput.AddRecipient(ToItem);
}
//Send Smtp Message
foreach (OutputMessage outputMsg in defaultOutput.Create())
{
SmtpClientUtility.SendMessage(OutgoingEmailServiceType.SendFile, null, outputMsg.MailFrom, outputMsg.RcptTo, outputMsg.Subject, outputMsg.Data);
}
#endregion
break;
}
if (Attachments != null)
{
FileStorage.InnerDeleteFolder(Attachments.Id);
}
tran.Commit();
}
}
private void BindTable()
{
HtmlTableRow tr = new HtmlTableRow();
HtmlTableCell tc1 = new HtmlTableCell();
HtmlTableCell tc2 = new HtmlTableCell();
#region Variables
string title = String.Empty;
string description = String.Empty;
string code = String.Empty;
string issue_box = String.Empty;
string priority = String.Empty;
string state = String.Empty;
string responsible = String.Empty;
string manager = String.Empty;
string client = String.Empty;
string opendate = String.Empty;
string created = String.Empty;
string modified = String.Empty;
string expecteddate = String.Empty;
string resolvedate = String.Empty;
string categories = String.Empty;
string isscategories = String.Empty;
#endregion
#region BindValues
using (IDataReader reader = Incident.GetIncident(int.Parse(Request["IncidentId"])))
{
if (reader.Read())
{
title = reader["Title"].ToString();
description = reader["Description"].ToString();
code = "#" + reader["IncidentId"].ToString() + " ";
string sIdentifier = "";
if (reader["Identifier"] != DBNull.Value)
{
sIdentifier = reader["Identifier"].ToString();
}
int ManagerId = 0;
if (reader["IncidentBoxId"] != DBNull.Value)
{
IncidentBox box = IncidentBox.Load((int)reader["IncidentBoxId"]);
code += ((sIdentifier == "") ? TicketUidUtil.Create(box.IdentifierMask, (int)reader["IncidentId"]) : sIdentifier);
issue_box = box.Name;
ManagerId = box.Document.GeneralBlock.Manager;
manager = Mediachase.UI.Web.Util.CommonHelper.GetUserStatusPureName(ManagerId);
}
priority = reader["PriorityName"].ToString();
state = reader["StateName"].ToString();
#region Responsible
int StateId = (int)reader["StateId"];
if (StateId == (int)ObjectStates.Upcoming ||
StateId == (int)ObjectStates.Suspended ||
StateId == (int)ObjectStates.Completed)
{
if (ManagerId > 0)
{
responsible = Mediachase.UI.Web.Util.CommonHelper.GetUserStatusPureName(ManagerId);
}
}
if (StateId == (int)ObjectStates.OnCheck)
{
if (reader["ControllerId"] != DBNull.Value)
{
responsible = Mediachase.UI.Web.Util.CommonHelper.GetUserStatusPureName((int)reader["ControllerId"]);
}
}
if (reader["ResponsibleId"] != DBNull.Value && (int)reader["ResponsibleId"] > 0)
{
responsible = Mediachase.UI.Web.Util.CommonHelper.GetUserStatusPureName((int)reader["ResponsibleId"]);
}
else if (reader["IsResponsibleGroup"] != DBNull.Value && (bool)reader["IsResponsibleGroup"])
{
responsible = CHelper.GetResFileString("{IbnFramework.Incident:tRespGroup}");
}
else
{
responsible = CHelper.GetResFileString("{IbnFramework.Incident:tRespNotSet}");
}
#endregion
client = reader["ClientName"].ToString();
if (reader["ActualOpenDate"] != DBNull.Value)
{
opendate = ((DateTime)reader["ActualOpenDate"]).ToShortDateString() + " " + ((DateTime)reader["ActualOpenDate"]).ToShortTimeString();
}
created = string.Format("{0} {1} {2}",
Mediachase.UI.Web.Util.CommonHelper.GetUserStatusPureName((int)reader["CreatorId"]),
((DateTime)reader["CreationDate"]).ToShortDateString(),
((DateTime)reader["CreationDate"]).ToShortTimeString());
modified = string.Format("{0} {1}",
((DateTime)reader["ModifiedDate"]).ToShortDateString(),
((DateTime)reader["ModifiedDate"]).ToShortTimeString());
if (reader["ExpectedResponseDate"] != DBNull.Value)
{
expecteddate = ((DateTime)reader["ExpectedResponseDate"]).ToShortDateString() + " " + ((DateTime)reader["ExpectedResponseDate"]).ToShortTimeString();
}
if (reader["ExpectedResolveDate"] != DBNull.Value)
{
resolvedate = ((DateTime)reader["ExpectedResolveDate"]).ToShortDateString() + " " + ((DateTime)reader["ExpectedResolveDate"]).ToShortTimeString();
}
}
}
#region categories
using (IDataReader reader = Incident.GetListCategories(int.Parse(Request["IncidentId"])))
{
while (reader.Read())
{
if (categories.Length > 0)
{
categories += ", ";
}
categories += reader["CategoryName"].ToString();
}
}
#endregion
#region isscategories
using (IDataReader reader = Incident.GetListIncidentCategoriesByIncident(int.Parse(Request["IncidentId"])))
{
while (reader.Read())
{
if (isscategories.Length > 0)
{
isscategories += ", ";
}
isscategories += reader["CategoryName"].ToString();
}
}
#endregion
#endregion
#region showTitle
if (_pc[prefix + "showTitle"] == null || (_pc[prefix + "showTitle"] != null && bool.Parse(_pc[prefix + "showTitle"])))
{
tr = new HtmlTableRow();
tc1 = new HtmlTableCell();
tc1.VAlign = "top";
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showTitle").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.VAlign = "top";
tc2.ColSpan = 3;
tc2.InnerHtml = String.Format("<b>{0}</b>", title);
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
mainTable.Rows.Add(tr);
}
#endregion
#region showDescription
if (_pc[prefix + "showDescription"] != null && bool.Parse(_pc[prefix + "showDescription"]))
{
tr = new HtmlTableRow();
tc1 = new HtmlTableCell();
tc1.VAlign = "top";
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showDescription").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.VAlign = "top";
tc2.ColSpan = 3;
tc2.InnerHtml = String.Format("<i>{0}</i>", description);
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
mainTable.Rows.Add(tr);
}
#endregion
int countFields = 0;
#region showCode
if (_pc[prefix + "showCode"] != null && bool.Parse(_pc[prefix + "showCode"]))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showCode").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = code;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showIssBox
if (_pc[prefix + "showIssBox"] != null && bool.Parse(_pc[prefix + "showIssBox"]))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showIssBox").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = issue_box;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showPriority
if (_pc[prefix + "showPriority"] == null || (_pc[prefix + "showPriority"] != null && bool.Parse(_pc[prefix + "showPriority"])))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showPriority").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = priority;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showStatus
if (_pc[prefix + "showStatus"] == null || (_pc[prefix + "showStatus"] != null && bool.Parse(_pc[prefix + "showStatus"])))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showStatus").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = state;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showResponsible
if (_pc[prefix + "showResponsible"] == null || (_pc[prefix + "showResponsible"] != null && bool.Parse(_pc[prefix + "showResponsible"])))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showResponsible").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = responsible;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showManager
if (_pc[prefix + "showManager"] != null && bool.Parse(_pc[prefix + "showManager"]))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showManager").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = manager;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showGenCats
if (_pc[prefix + "showGenCats"] != null && bool.Parse(_pc[prefix + "showGenCats"]))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.VAlign = "top";
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showGenCats").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.VAlign = "top";
tc2.InnerHtml = categories;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showIssCats
if (_pc[prefix + "showIssCats"] != null && bool.Parse(_pc[prefix + "showIssCats"]))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.VAlign = "top";
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showIssCats").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.VAlign = "top";
tc2.InnerHtml = isscategories;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showClient
if (_pc[prefix + "showClient"] == null || (_pc[prefix + "showClient"] != null && bool.Parse(_pc[prefix + "showClient"])))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showClient").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = client;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showOpenDate
if (_pc[prefix + "showOpenDate"] != null && bool.Parse(_pc[prefix + "showOpenDate"]))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showOpenDate").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = opendate;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showCreationInfo
if (_pc[prefix + "showCreationInfo"] != null && bool.Parse(_pc[prefix + "showCreationInfo"]))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showCreationInfo").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = created;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showLastModifiedInfo
if (_pc[prefix + "showLastModifiedInfo"] != null && bool.Parse(_pc[prefix + "showLastModifiedInfo"]))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showLastModifiedInfo").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = modified;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showExpectedDate
if (_pc[prefix + "showExpectedDate"] == null || (_pc[prefix + "showExpectedDate"] != null && bool.Parse(_pc[prefix + "showExpectedDate"])))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showExpectedDate").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = expecteddate;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showResolveDate
if (_pc[prefix + "showResolveDate"] == null || (_pc[prefix + "showResolveDate"] != null && bool.Parse(_pc[prefix + "showResolveDate"])))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showResolveDate").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = resolvedate;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showForum
if (_pc[prefix + "showForum"] == null || (_pc[prefix + "showForum"] != null && _pc[prefix + "showForum"] != "-1"))
{
DataTable dt = new DataTable();
DataRow dr;
dt.Columns.Add(new DataColumn("Index", typeof(string)));
dt.Columns.Add(new DataColumn("Sender", typeof(string)));
dt.Columns.Add(new DataColumn("Message", typeof(string)));
dt.Columns.Add(new DataColumn("Created", typeof(string)));
dt.Columns.Add(new DataColumn("CreationDate", typeof(DateTime)));
int index_mess = 0;
#region DataTable
foreach (ForumThreadNodeInfo node in Incident.GetForumThreadNodes(int.Parse(Request["IncidentId"])))
{
dr = dt.NewRow();
dr["Created"] = node.Created.ToShortDateString() + " " + node.Created.ToShortTimeString();
dr["CreationDate"] = node.Created;
// EmailMessage
if (node.EMailMessageId > 0)
{
EMailMessageInfo mi = null;
try
{
mi = EMailMessageInfo.Load(node.EMailMessageId);
int iUserId = User.GetUserByEmail(mi.SenderEmail);
if (EMailClient.IsAlertSenderEmail(mi.SenderEmail))
{
iUserId = node.CreatorId;
}
if (iUserId > 0)
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetUserStatus(iUserId);
}
else
{
Client clientObj = Mediachase.IBN.Business.Common.GetClient(mi.SenderEmail);
if (clientObj != null)
{
if (clientObj.IsContact)
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetContactLink(this.Page, clientObj.Id, clientObj.Name);
}
else
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetOrganizationLink(this.Page, clientObj.Id, clientObj.Name);
}
}
else if (mi.SenderName != "")
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetEmailLink(mi.SenderEmail, mi.SenderName);
}
else
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetEmailLink(mi.SenderEmail, mi.SenderEmail);
}
}
string sBody = "";
if (mi.HtmlBody != null)
{
sBody = mi.HtmlBody;
}
dr["Message"] = sBody;
}
catch
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetUserStatus(-1);
dr["Message"] = String.Format("<font color='red'><b>{0}</b> (#{1})</font>", "Not Found", node.EMailMessageId);
}
}
else
{
string sBody = Mediachase.UI.Web.Util.CommonHelper.parsetext_br(node.Text, false);
dr["Message"] = sBody;
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetUserStatusPureName(node.CreatorId);
}
dr["Index"] = "<table cellspacing='0' cellpadding='4' border='0' width='100%'><tr><td class='text' align='center' style='BACKGROUND-POSITION: center center; BACKGROUND-IMAGE: url(" + ResolveClientUrl("~/layouts/images/atrisk1.gif") + "); BACKGROUND-REPEAT: no-repeat;padding:4px;'><b>" + (++index_mess).ToString() + "</b></td></tr></table>";
if (!String.IsNullOrEmpty(dr["Message"].ToString().Trim()))
{
dt.Rows.Add(dr);
}
}
#endregion
int showForum = 1;
if (_pc[prefix + "showForum"] != null)
{
showForum = int.Parse(_pc[prefix + "showForum"]);
}
DataView dv = dt.DefaultView;
DataTable dtClone = dt.Clone();
if (showForum > 0)
{
dv.Sort = "CreationDate DESC";
}
else
{
dv.Sort = "CreationDate";
}
int index = 0;
foreach (DataRowView drv in dv)
{
dr = dtClone.NewRow();
dr.ItemArray = drv.Row.ItemArray;
dtClone.Rows.Add(dr);
index++;
if (showForum > 0 && index >= showForum)
{
break;
}
}
dgForum.DataSource = dtClone.DefaultView;
dgForum.DataBind();
}
#endregion
}
private void BindValues()
{
if (IncidentId != 0)
{
try
{
using (IDataReader reader = Incident.GetIncident(IncidentId))
{
if (reader.Read())
{
string sTitle = "";
if (Configuration.ProjectManagementEnabled && reader["ProjectId"] != DBNull.Value)
{
string projectPostfix = CHelper.GetProjectNumPostfix((int)reader["ProjectId"], (string)reader["ProjectCode"]);
if (Project.CanRead((int)reader["ProjectId"]))
{
sTitle += String.Format(CultureInfo.InvariantCulture,
"<a href='../Projects/ProjectView.aspx?ProjectId={0}' title='{1}'>{2}{3}</a> \\ ",
reader["ProjectId"].ToString(),
LocRM.GetString("Project"),
reader["ProjectTitle"].ToString(),
projectPostfix
);
}
else
{
sTitle += String.Format(CultureInfo.InvariantCulture,
"<span title='{0}'>{1}{2}</span> \\ ",
LocRM.GetString("Project"),
reader["ProjectTitle"].ToString(),
LocRM.GetString("Project"));
}
}
sTitle += reader["Title"].ToString() + " (#" + reader["IncidentId"].ToString() + ") ";
string sIdentifier = "";
if (reader["Identifier"] != DBNull.Value)
{
sIdentifier = reader["Identifier"].ToString();
}
if (reader["IncidentBoxId"] != DBNull.Value)
{
IncidentBox box = IncidentBox.Load((int)reader["IncidentBoxId"]);
sTitle += "(" + ((sIdentifier == "") ? TicketUidUtil.Create(box.IdentifierMask, IncidentId) : sIdentifier) + ")";
}
lblTitle.Text = sTitle;
lblType.Text = reader["TypeName"].ToString();
lblSeverity.Text = reader["SeverityName"].ToString();
lblState.ForeColor = Util.CommonHelper.GetStateColor((int)reader["StateId"]);
lblState.Text = reader["StateName"].ToString();
if ((bool)reader["IsOverdue"])
{
lblState.ForeColor = Util.CommonHelper.GetStateColor((int)ObjectStates.Overdue);
lblState.Text = String.Format(CultureInfo.InvariantCulture,
"{0}, {1}",
reader["StateName"].ToString(),
GetGlobalResourceObject("IbnFramework.Incident", "Overdue"));
}
lblPriority.Text = reader["PriorityName"].ToString() + " " + LocRM.GetString("Priority").ToLower();
lblPriority.ForeColor = Util.CommonHelper.GetPriorityColor((int)reader["PriorityId"]);
if (reader["Description"] != DBNull.Value)
{
string txt = CommonHelper.parsetext(reader["Description"].ToString(), false);
if (PortalConfig.ShortInfoDescriptionLength > 0 && txt.Length > PortalConfig.ShortInfoDescriptionLength)
{
txt = txt.Substring(0, PortalConfig.ShortInfoDescriptionLength) + "...";
}
lblDescription.Text = txt;
}
// lblExpRespDate.Text = ((DateTime)reader["ExpectedResponseDate"]).ToString("g");
// lblExpResDur.Text = ((DateTime)reader["ExpectedResolveDate"]).ToString("g");
}
else
{
Response.Redirect("../Common/NotExistingID.aspx?IncidentID=1");
}
}
}
catch (AccessDeniedException)
{
Response.Redirect("~/Common/NotExistingID.aspx?AD=1");
}
divType.Visible = lblType.Visible = PortalConfig.IncidentAllowViewTypeField;
divSeverity.Visible = lblSeverity.Visible = PortalConfig.IncidentAllowViewSeverityField;
lblPriority.Visible = PortalConfig.CommonIncidentAllowViewPriorityField;
trAdd.Visible = divType.Visible || divSeverity.Visible || lblPriority.Visible;
}
}
private void BindDefaultValues()
{
string fromEmail = Security.CurrentUser.Email;
if (IncidentId > 0)
{
fromEmail = EMailRouterOutputMessage.FindEMailRouterPublicEmail(IncidentId);
}
txtFrom.Text = String.Format(CultureInfo.InvariantCulture,
"{1} <{0}>", fromEmail, Security.CurrentUser.DisplayName);
lblCCTitle.Text = "";
lblToTitle.Text = LocRM.GetString("tTo") + ":";
if (IncidentId > 0)
{
NameValueCollection _params = new NameValueCollection();
_params["IssueId"] = IncidentId.ToString();
string[] erList = EMailClient.GetDefaultRecipientList(EMailClient.IssueMode, _params);
for (int i = 0; i < erList.Length; i++)
{
string sName = GetNameByEMail(erList[i]);
if (sName != "")
{
lblCC.Text += String.Format(CultureInfo.InvariantCulture, "{0} <{1}>; ", sName, erList[i]);
}
else
{
lblCC.Text += erList[i] + "; ";
}
}
string sValue = EMailMessage.GetOutgoingEmailFormatBodyPreview(IncidentId).Replace("[=Text=]", "");
if (NodeId > 0)
{
EMailMessageInfo mi = EMailMessageInfo.Load(NodeId);
sValue += "<br/>" + "<blockquote style='border-left: 2px solid rgb(0, 0, 0); padding-right: 0px; padding-left: 5px; margin-left: 5px; margin-right: 0px;' dir='ltr'>" + mi.HtmlBody + "</blockquote>";
}
fckEditor.Text = sValue;
using (IDataReader reader = Incident.GetIncident(IncidentId))
{
if (reader.Read())
{
txtSubject.Text = string.Format(CultureInfo.InvariantCulture
, "RE: [{0}] {1}"
, (reader["Identifier"] != DBNull.Value) ?
reader["Identifier"].ToString()
: TicketUidUtil.Create(IncidentBox.Load((int)reader["IncidentBoxId"]).IdentifierMask, IncidentId)
, HttpUtility.HtmlDecode(reader["Title"].ToString())
);
}
}
}
if (FileIds != "")
{
string sFiles = FileIds.Trim();
if (sFiles.EndsWith(","))
{
sFiles = sFiles.Substring(0, sFiles.Length - 1);
}
string[] masFiles = sFiles.Split(',');
if (masFiles.Length > 0)
{
string _containerName = "FileLibrary";
string _containerKey = "EMailAttach";
CS.BaseIbnContainer bic = CS.BaseIbnContainer.Create(_containerName, _containerKey);
CS.FileStorage fs = (CS.FileStorage)bic.LoadControl("FileStorage");
CS.BaseIbnContainer bic2 = CS.BaseIbnContainer.Create(FilesContainerName, FilesContainerKey);
CS.FileStorage fs2 = (CS.FileStorage)bic.LoadControl("FileStorage");
CS.DirectoryInfo di = fs.GetDirectory(fs.Root.Id, _guid, true);
for (int i = 0; i < masFiles.Length; i++)
{
fs2.CopyFile(int.Parse(masFiles[i]), di.Id);
}
Page.ClientScript.RegisterStartupScript(this.GetType(), "_getFiles",
"window.setTimeout('updateAttachments()', 500);", true);
}
}
if (ErrorId != "")
{
string support_email = GlobalResourceManager.Strings["SupportEmail"];
//if (Security.CurrentUser != null && Security.CurrentUser.Culture.ToLower().IndexOf("ru") >= 0)
// support_email = "*****@*****.**";
txtTo.Text = support_email + "; ";
txtSubject.Text = String.Format("{0} {1} {2} Error Report", IbnConst.CompanyName, IbnConst.ProductFamilyShort, IbnConst.VersionMajorDotMinor);
string prefix = Request.Url.Host.Replace(".", "_");
string FilePath = Server.MapPath("../Admin/Log/Error/" + prefix + "_" + ErrorId + ".html");
string sTemp = String.Empty;
using (StreamReader sr = File.OpenText(FilePath))
{
sTemp += sr.ReadToEnd();
}
Match match = Regex.Match(sTemp, @"<body[^>]*>(?<HtmlBody>[\s\S]*?)</body>", RegexOptions.IgnoreCase | RegexOptions.Compiled | RegexOptions.Multiline);
if (match.Success)
{
string body = match.Groups["HtmlBody"].Value;
Match matchStyle = Regex.Match(sTemp, @"<style[^>]*>(?<HtmlStyle>[\s\S]*?)</style>", RegexOptions.IgnoreCase | RegexOptions.Compiled | RegexOptions.Multiline);
if (matchStyle.Success)
{
body += matchStyle.Value;
}
sTemp = body;
}
fckEditor.Text = sTemp;
}
if (lblCC.Text != "")
{
lblCCTitle.Text = LocRM.GetString("tTo") + ":";
lblToTitle.Text = LocRM.GetString("tCc") + ":";
}
}
