public async Task<GroupTicketExportResponse> GetInrementalTicketExportAsync(DateTimeOffset startTime, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
return await GenericPagedGetAsync<GroupTicketExportResponse>(_incremental_export + startTime.UtcDateTime.GetEpoch());
}
public GroupTicketResponse GetAllTickets(int? perPage = null, int? page = null, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
string resource = GetResourceStringWithSideLoadOptionsParam(_tickets + ".json", sideLoadOptions);
return GenericPagedGet<GroupTicketResponse>(resource, perPage, page);
}
public IndividualTicketResponse GetTicket(long id, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
string resource = GetResourceStringWithSideLoadOptionsParam(string.Format("{0}/{1}.json", _tickets, id), sideLoadOptions);
return GenericGet<IndividualTicketResponse>(string.Format("{0}/{1}.json", _tickets, id));
}
/// <summary>
/// Gets the tickets that have changed since a certain time.
/// </summary>
/// <param name="startTime">Return tickets that have changed since this time.</param>
/// <param name="sideLoadOptions">Retrieve related records as part of this request.</param>
/// <returns>Tickets that have changed since the given startTime.</returns>
/// <remarks>
/// The incremental api will return a maximum of 1000 items. If the ticket count in the
/// result is 1000, use the nextPage value of the result to request the next set of items.
/// Keep repeating the request using the nextPage value until the number of tickets in the
/// response is less than 1000.
/// </remarks>
public GroupTicketExportResponse GetIncrementalTicketExport(DateTimeOffset startTime, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
var resource =
GetResourceStringWithSideLoadOptionsParam(
_incremental_export + startTime.UtcDateTime.GetEpoch(),
sideLoadOptions);
return GenericGet<GroupTicketExportResponse>(resource);
}
public async Task<GroupTicketResponse> GetTicketsByExternalIdAsync(string externalId, int? perPage = null, int? page = null, string sortCol = null, bool? sortAscending = null, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
string resource = GetResourceStringWithSideLoadOptionsParam(_tickets + ".json?external_id=" + externalId, sideLoadOptions);
return await GenericPagedSortedGetAsync<GroupTicketResponse>(resource, perPage, page, sortCol, sortAscending);
}
public async Task <GroupTicketResponse> GetMultipleTicketsAsync(IEnumerable <long> ids, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
string resource = GetResourceStringWithSideLoadOptionsParam(string.Format("{0}/show_many.json?ids={1}", _tickets, ids.ToCsv()), sideLoadOptions);
return(await GenericGetAsync <GroupTicketResponse>(resource));
}
public GroupTicketExportResponse __TestOnly__GetIncrementalTicketExport(DateTimeOffset startTime, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
return(GenericGet <GroupTicketExportResponse>("incremental/tickets/sample.json?start_time=" + startTime.UtcDateTime.GetEpoch()));
}
public async Task<GroupTicketResponse> GetTicketsWhereUserIsCopiedAsync(long userId, int? perPage = null, int? page = null, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
string resource = GetResourceStringWithSideLoadOptionsParam(string.Format("users/{0}/tickets/ccd.json", userId), sideLoadOptions);
return await GenericPagedGetAsync<GroupTicketResponse>(resource, perPage, page);
}
public GroupTicketExportResponse GetInrementalTicketExport(DateTimeOffset startTime, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
return(GenericGet <GroupTicketExportResponse>(_incremental_export + startTime.UtcDateTime.GetEpoch()));
}
/// <summary>
/// Gets the tickets that have changed since a certain time.
/// </summary>
/// <param name="startTime">Return tickets that have changed since this time.</param>
/// <param name="sideLoadOptions">Retrieve related records as part of this request.</param>
/// <returns>Tickets that have changed since the given startTime.</returns>
/// <remarks>
/// The incremental api will return a maximum of 1000 items. If the ticket count in the
/// result is 1000, use the nextPage value of the result to request the next set of items.
/// Keep repeating the request using the nextPage value until the number of tickets in the
/// response is less than 1000.
/// </remarks>
public GroupTicketExportResponse GetIncrementalTicketExport(DateTimeOffset startTime, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
var resource =
GetResourceStringWithSideLoadOptionsParam(
_incremental_export + startTime.UtcDateTime.GetEpoch(),
sideLoadOptions);
return(GenericGet <GroupTicketExportResponse>(resource));
}
public GroupTicketResponse GetMultipleTickets(IEnumerable <long> ids, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
string resource = GetResourceStringWithSideLoadOptionsParam($"{_tickets}/show_many.json?ids={ids.ToCsv()}", sideLoadOptions);
return(GenericGet <GroupTicketResponse>(resource));
}
public GroupCommentResponse GetTicketComments(long ticketId, int?perPage = null, int?page = null, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
string resource = GetResourceStringWithSideLoadOptionsParam($"{_tickets}/{ticketId}/comments.json", sideLoadOptions);
return(GenericPagedGet <GroupCommentResponse>(resource, perPage, page));
}
public IndividualTicketResponse GetTicket(long id, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
string resource = GetResourceStringWithSideLoadOptionsParam($"{_tickets}/{id}.json", sideLoadOptions);
return(GenericGet <IndividualTicketResponse>(resource));
}
public GroupTicketResponse GetTicketsByOrganizationID(long id, int pageNumber, int itemsPerPage, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
string resource = GetResourceStringWithSideLoadOptionsParam(string.Format("{0}/{1}/{2}.json", _organizations, id, _tickets), sideLoadOptions);
return GenericPagedGet<GroupTicketResponse>(resource, itemsPerPage, pageNumber);
}
public async Task <GroupTicketResponse> GetTicketsByViewIDAsync(long viewId, int?perPage = null, int?page = null, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
string resource = GetResourceStringWithSideLoadOptionsParam($"{_views}/{viewId}/{_tickets}.json", sideLoadOptions);
return(await GenericPagedGetAsync <GroupTicketResponse>(resource, perPage, page));
}
public async Task<GroupTicketResponse> GetTicketsByOrganizationIDAsync(long id, int? perPage = null, int? page = null, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
string resource = GetResourceStringWithSideLoadOptionsParam(string.Format("{0}/{1}/{2}.json", _organizations, id, _tickets), sideLoadOptions);
return await GenericPagedGetAsync<GroupTicketResponse>(resource, perPage, page);
}
public async Task <GroupTicketResponse> GetAssignedTicketsByUserIDAsync(long userId, int?perPage = null, int?page = null, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
string resource = GetResourceStringWithSideLoadOptionsParam($"users/{userId}/tickets/assigned.json", sideLoadOptions);
return(await GenericPagedGetAsync <GroupTicketResponse>(resource, perPage, page));
}
public async Task<GroupCommentResponse> GetTicketCommentsAsync(long ticketId, int? perPage = null, int? page = null, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
string resource = GetResourceStringWithSideLoadOptionsParam(string.Format("{0}/{1}/comments.json", _tickets, ticketId), sideLoadOptions);
return await GenericPagedGetAsync<GroupCommentResponse>(resource, perPage, page);
}
public async Task <GroupTicketExportResponse> GetInrementalTicketExportAsync(DateTimeOffset startTime, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
return(await GenericPagedGetAsync <GroupTicketExportResponse>(_incremental_export + startTime.UtcDateTime.GetEpoch()));
}
public GroupTicketResponse GetTicketsWhereUserIsCopied(long userId, int?perPage = null, int?page = null, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
string resource = GetResourceStringWithSideLoadOptionsParam($"users/{userId}/tickets/ccd.json", sideLoadOptions);
return(GenericPagedGet <GroupTicketResponse>(resource, perPage, page));
}
/// <summary>
/// Since the other method can only be called once every 5 minutes it is not sutable for Automated tests.
/// </summary>
/// <param name="startTime"></param>
/// <param name="sideLoadOptions"></param>
/// <returns></returns>
public async Task <GroupTicketExportResponse> __TestOnly__GetInrementalTicketExportAsync(DateTimeOffset startTime, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
return(await GenericPagedGetAsync <GroupTicketExportResponse>("incremental/tickets/sample.json?start_time=" + startTime.UtcDateTime.GetEpoch()));
}
public GroupTicketResponse GetTicketsByOrganizationID(long id, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
string resource = GetResourceStringWithSideLoadOptionsParam(string.Format("{0}/{1}/{2}.json", _organizations, id, _tickets), sideLoadOptions);
return GenericGet<GroupTicketResponse>(string.Format("{0}/{1}/{2}.json", _organizations, id, _tickets));
}
public GroupTicketResponse GetAllTickets(int?perPage = null, int?page = null, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
string resource = GetResourceStringWithSideLoadOptionsParam(_tickets + ".json", sideLoadOptions);
return(GenericPagedGet <GroupTicketResponse>(resource, perPage, page));
}
public GroupTicketExportResponse GetInrementalTicketExport(DateTimeOffset startTime, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
return GenericGet<GroupTicketExportResponse>(_incremental_export + startTime.UtcDateTime.GetEpoch());
}
public GroupTicketResponse GetTicketsByViewID(long viewId, int?perPage = null, int?page = null, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
string resource = GetResourceStringWithSideLoadOptionsParam(string.Format("{0}/{1}/{2}.json", _views, viewId, _tickets), sideLoadOptions);
return(GenericPagedGet <GroupTicketResponse>(resource, perPage, page));
}
public GroupTicketExportResponse __TestOnly__GetIncrementalTicketExport(DateTimeOffset startTime, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
return GenericGet<GroupTicketExportResponse>("incremental/tickets/sample.json?start_time=" + startTime.UtcDateTime.GetEpoch());
}
public GroupTicketResponse GetTicketsByOrganizationID(long id, int pageNumber, int itemsPerPage, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
string resource = GetResourceStringWithSideLoadOptionsParam(string.Format("{0}/{1}/{2}.json", _organizations, id, _tickets), sideLoadOptions);
return(GenericPagedGet <GroupTicketResponse>(resource, itemsPerPage, pageNumber));
}
/// <summary>
/// Since the other method can only be called once every 5 minutes it is not sutable for Automated tests.
/// </summary>
/// <param name="startTime"></param>
/// <param name="sideLoadOptions"></param>
/// <returns></returns>
public async Task<GroupTicketExportResponse> __TestOnly__GetInrementalTicketExportAsync(DateTimeOffset startTime, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
return await GenericPagedGetAsync<GroupTicketExportResponse>("incremental/tickets/sample.json?start_time=" + startTime.UtcDateTime.GetEpoch());
}
public GroupTicketResponse GetTicketsByUserID(long userId, int?perPage = null, int?page = null, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
string resource = GetResourceStringWithSideLoadOptionsParam(string.Format("users/{0}/tickets/requested.json", userId), sideLoadOptions);
return(GenericPagedGet <GroupTicketResponse>(resource, perPage, page));
}
public GroupTicketResponse GetTicketsByViewID(long viewId, int? perPage = null, int? page = null, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
string resource = GetResourceStringWithSideLoadOptionsParam(string.Format("{0}/{1}/{2}.json", _views, viewId, _tickets), sideLoadOptions);
return GenericPagedGet<GroupTicketResponse>(resource, perPage, page);
}
public async Task <GroupTicketResponse> GetTicketsByOrganizationIDAsync(long id, int?perPage = null, int?page = null, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
string resource = GetResourceStringWithSideLoadOptionsParam(string.Format("{0}/{1}/{2}.json", _organizations, id, _tickets), sideLoadOptions);
return(await GenericPagedGetAsync <GroupTicketResponse>(resource, perPage, page));
}
public GroupTicketResponse GetTicketsByUserID(long userId, int? perPage = null, int? page = null, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
string resource = GetResourceStringWithSideLoadOptionsParam(string.Format("users/{0}/tickets/requested.json", userId), sideLoadOptions);
return GenericPagedGet<GroupTicketResponse>(resource, perPage, page);
}
public async Task <GroupTicketResponse> GetRecentTicketsAsync(int?perPage = null, int?page = null, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
string resource = GetResourceStringWithSideLoadOptionsParam("tickets/recent.json", sideLoadOptions);
return(await GenericPagedGetAsync <GroupTicketResponse>(resource, perPage, page));
}
public async Task<GroupTicketResponse> GetRecentTicketsAsync(int? perPage = null, int? page = null, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
string resource = GetResourceStringWithSideLoadOptionsParam("tickets/recent.json", sideLoadOptions);
return await GenericPagedGetAsync<GroupTicketResponse>(resource, perPage, page);
}
public async Task <GroupTicketResponse> GetTicketsWhereUserIsCopiedAsync(long userId, int?perPage = null, int?page = null, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
string resource = GetResourceStringWithSideLoadOptionsParam(string.Format("users/{0}/tickets/ccd.json", userId), sideLoadOptions);
return(await GenericPagedGetAsync <GroupTicketResponse>(resource, perPage, page));
}
public async Task<IndividualTicketResponse> GetTicketAsync(long id, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
string resource = GetResourceStringWithSideLoadOptionsParam(string.Format("{0}/{1}.json", _tickets, id), sideLoadOptions);
return await GenericGetAsync<IndividualTicketResponse>(resource);
}
public async Task <IndividualTicketResponse> GetTicketAsync(long id, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
string resource = GetResourceStringWithSideLoadOptionsParam(string.Format("{0}/{1}.json", _tickets, id), sideLoadOptions);
return(await GenericGetAsync <IndividualTicketResponse>(resource));
}
public async Task<GroupTicketResponse> GetMultipleTicketsAsync(IEnumerable<long> ids, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
string resource = GetResourceStringWithSideLoadOptionsParam(string.Format("{0}/show_many.json?ids={1}", _tickets, ids.ToCsv()), sideLoadOptions);
return await GenericGetAsync<GroupTicketResponse>(resource);
}
public async Task <GroupCommentResponse> GetTicketCommentsAsync(long ticketId, int?perPage = null, int?page = null, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
string resource = GetResourceStringWithSideLoadOptionsParam(string.Format("{0}/{1}/comments.json", _tickets, ticketId), sideLoadOptions);
return(await GenericPagedGetAsync <GroupCommentResponse>(resource, perPage, page));
}
private string GetResourceStringWithSideLoadOptionsParam(string resource, TicketSideLoadOptionsEnum sideLoadOptions)
{
if (sideLoadOptions != TicketSideLoadOptionsEnum.None)
{
if (sideLoadOptions.HasFlag(TicketSideLoadOptionsEnum.None))
sideLoadOptions &= ~TicketSideLoadOptionsEnum.None;
string sideLoads = sideLoadOptions.ToString().ToLower().Replace(" ", "");
resource += (resource.Contains("?") ? "&" : "?") + "include=" + sideLoads;
return resource;
}
return resource;
}
public GroupTicketResponse GetTicketsByOrganizationID(long id, TicketSideLoadOptionsEnum sideLoadOptions = TicketSideLoadOptionsEnum.None)
{
string resource = GetResourceStringWithSideLoadOptionsParam($"{_organizations}/{id}/{_tickets}.json", sideLoadOptions);
return(GenericGet <GroupTicketResponse>(resource));
}
