public void TicketHistory(TicketReplyModel ticketReplyModel, string replied)
{
try
{
string message = string.Empty;
TicketHistoryHelper ticketHistoryHelper = new TicketHistoryHelper();
var ticketHistory = new TicketHistory();
if (!string.IsNullOrEmpty(replied))
{
message = ticketHistoryHelper.ReplyMessage(Convert.ToInt16(StatusMain.Status.Replied));
ticketHistory.StatusId = Convert.ToInt16(StatusMain.Status.Replied);
}
TempData["TicketReplyMessage"] = CommonMessages.TicketSuccessReplyMessages;
ticketHistory.UserId = Convert.ToInt32(_sessionHandler.UserId);
ticketHistory.Message = message;
ticketHistory.ProcessDate = DateTime.Now;
ticketHistory.TicketId = ticketReplyModel.TicketId;
ticketHistory.ActivitiesId = Convert.ToInt16(StatusMain.Activities.Replied);
_ticketHistory.TicketHistory(ticketHistory);
}
catch (Exception)
{
throw;
}
}
public ActionResult Details(TicketReplyModel ticketReplyModel, string resolved, string inprogress, string onHold, string replied)
{
try
{
if (ModelState.IsValid)
{
var file = Request.Files;
var statusId = 0;
if (!string.IsNullOrEmpty(resolved))
{
statusId = (int)StatusMain.Status.Resolved;
}
else if (!string.IsNullOrEmpty(inprogress))
{
statusId = (int)StatusMain.Status.InProgress;
}
else if (!string.IsNullOrEmpty(onHold))
{
statusId = (int)StatusMain.Status.OnHold;
}
else if (!string.IsNullOrEmpty(replied))
{
statusId = (int)StatusMain.Status.Replied;
}
ReplyAttachment replyAttachment = new ReplyAttachment();
ReplyAttachmentDetails replyAttachmentDetails = new ReplyAttachmentDetails();
// ReSharper disable once CollectionNeverQueried.Local
var listofattachments = new List <ReplyAttachment>();
// ReSharper disable once CollectionNeverQueried.Local
var listofattachmentdetails = new List <ReplyAttachmentDetails>();
for (int i = 0; i <= file.Count - 1; i++)
{
if (file[i] != null && file[i].ContentLength > 0)
{
string extension = Path.GetExtension(file[i].FileName);
replyAttachment.SystemUser = Convert.ToInt64(_sessionHandler.UserId);
replyAttachment.AttachmentName = file[i].FileName;
replyAttachment.AttachmentType = extension;
replyAttachment.CreatedDate = DateTime.Now;
var inputStream = file[i].InputStream;
if (inputStream != null)
{
using (var binaryReader = new BinaryReader(inputStream))
{
byte[] fileSize = binaryReader.ReadBytes(count: file[i].ContentLength);
replyAttachmentDetails.AttachmentBytes = fileSize;
}
}
listofattachments.Add(replyAttachment);
listofattachmentdetails.Add(replyAttachmentDetails);
}
}
var userId = Convert.ToInt64(_sessionHandler.UserId);
var message = AppendString(ticketReplyModel.Message);
ticketReplyModel.Message = message;
_ticketsReply.ReplyTicket(ticketReplyModel, listofattachments, listofattachmentdetails, null, userId, statusId);
var ticket = _displayTickets.TicketsDetailsbyticketId(ticketReplyModel.TrackingId);
ticket.ListofPriority = _priority.GetAllPrioritySelectListItem();
ticket.ListofStatus = _status.GetAllStatusWithoutOverdueandEscalationSelectListItem();
ticket.TicketReply = new TicketReplyModel()
{
Message = string.Empty,
TicketId = ticket.TicketId,
TrackingId = ticket.TrackingId
};
var listofTicketreply = _ticketsReply.ListofHistoryTicketReplies(ticketReplyModel.TrackingId);
if (listofTicketreply != null)
{
ticket.ListofAttachments = _attachments.GetListAttachmentsByAttachmentId(ticketReplyModel.TicketId);
ticket.ViewMainModel = new ViewTicketReplyMainModel()
{
ListofReplyAttachment = _attachments.GetListReplyAttachmentsByAttachmentId(ticketReplyModel.TicketId)
};
}
else
{
ticket.ListofAttachments = _attachments.GetListAttachmentsByAttachmentId(ticketReplyModel.TicketId) ??
new List <Attachments>();
ticket.ViewMainModel = new ViewTicketReplyMainModel()
{
ListofTicketreply = new List <ViewTicketReplyHistoryModel>(),
ListofReplyAttachment = new List <ReplyAttachment>()
};
}
TicketHistory(ticketReplyModel, resolved, inprogress, onHold, replied);
TempData["TicketReplyMessage"] = CommonMessages.TicketSuccessReplyMessages;
return(RedirectToAction("Details", "TicketDetailsAdmin", new { trackingId = ticket.TrackingId }));
}
else
{
var ticket = _displayTickets.TicketsDetailsbyticketId(ticketReplyModel.TrackingId);
ticket.ListofPriority = _priority.GetAllPrioritySelectListItem();
ticket.ListofStatus = _status.GetAllStatusWithoutOverdueandEscalationSelectListItem();
ticket.EscalatedUser = _userMaster.GetTicketEscalatedToUserNames(ticket.TicketId);
ticket.ListofCategory = _category.GetAllActiveSelectListItemCategory();
ticket.TicketReply = new TicketReplyModel()
{
Message = string.Empty,
TicketId = ticket.TicketId,
TrackingId = ticket.TrackingId
};
var listofTicketreply = _ticketsReply.ListofHistoryTicketReplies(ticketReplyModel.TrackingId);
if (listofTicketreply.Count > 0)
{
ticket.ListofAttachments = _attachments.GetListAttachmentsByAttachmentId(ticketReplyModel.TicketId) ??
new List <Attachments>();
ticket.ViewMainModel = new ViewTicketReplyMainModel()
{
ListofReplyAttachment = _attachments.GetListReplyAttachmentsByAttachmentId(ticketReplyModel.TicketId),
ListofTicketreply = listofTicketreply
};
}
else
{
ticket.ListofAttachments = _attachments.GetListAttachmentsByAttachmentId(ticketReplyModel.TicketId) ??
new List <Attachments>();
ticket.ViewMainModel = new ViewTicketReplyMainModel()
{
ListofTicketreply = new List <ViewTicketReplyHistoryModel>(),
ListofReplyAttachment = new List <ReplyAttachment>()
};
}
TempData["TicketReplyMessage"] = CommonMessages.TicketErrorReplyMessages;
return(View(ticket));
}
}
catch (Exception)
{
throw;
}
}
public void ReplyTicket(TicketReplyModel ticketReplyModel, List <ReplyAttachment> replyAttachment, List <ReplyAttachmentDetails> replyAttachmentDetails,
long?fromuser, long?systemuser, int?status)
{
using (SqlConnection con =
new SqlConnection(ConfigurationManager.ConnectionStrings["DatabaseConnection"].ConnectionString))
{
con.Open();
SqlTransaction transaction = con.BeginTransaction();
try
{
var paramTicketReply = new DynamicParameters();
paramTicketReply.Add("@CreatedDateDisplay", DateTime.Now.ToString(CultureInfo.InvariantCulture));
paramTicketReply.Add("@CreatedDate", DateTime.Now);
paramTicketReply.Add("@TicketUser", fromuser);
paramTicketReply.Add("@SystemUser", systemuser);
paramTicketReply.Add("@TicketId", ticketReplyModel.TicketId);
paramTicketReply.Add("@DeleteStatus", 0);
paramTicketReply.Add("@TicketReplyId", dbType: DbType.Int64, direction: ParameterDirection.Output);
var resultticketReply = con.Execute("Usp_Insert_TicketReply", paramTicketReply, transaction, 0,
CommandType.StoredProcedure);
long ticketReplyId = paramTicketReply.Get <Int64>("@TicketReplyId");
if (status != null)
{
var paramstatus = new DynamicParameters();
paramstatus.Add("@StatusId", status);
paramstatus.Add("@TicketId", ticketReplyModel.TicketId);
var resultstatus = con.Execute("Usp_UpdateTicketStatusbyTicketId", paramstatus, transaction, 0,
CommandType.StoredProcedure);
}
var paramTicketReplyDetails = new DynamicParameters();
paramTicketReplyDetails.Add("@TicketReplyId", ticketReplyId);
paramTicketReplyDetails.Add("@Message", ticketReplyModel.Message);
paramTicketReplyDetails.Add("@Note", ticketReplyModel.Note);
var resultTicketReplyDetails = con.Execute("Usp_Insert_TicketReplyDetails", paramTicketReplyDetails,
transaction, 0, CommandType.StoredProcedure);
if (replyAttachment.Count > 0)
{
for (var i = 0; i < replyAttachment.Count; i++)
{
var objattachments = replyAttachment[i];
var objattachmentsdetails = replyAttachmentDetails[i];
var paramReplyAttachment = new DynamicParameters();
paramReplyAttachment.Add("@AttachmentName", objattachments.AttachmentName);
paramReplyAttachment.Add("@AttachmentType", objattachments.AttachmentType);
paramReplyAttachment.Add("@TicketUser", fromuser);
paramReplyAttachment.Add("@SystemUser", systemuser);
paramReplyAttachment.Add("@TicketReplyId", ticketReplyId);
paramReplyAttachment.Add("@TicketId", ticketReplyModel.TicketId);
paramReplyAttachment.Add("@AttachmentBytes", objattachmentsdetails.AttachmentBytes);
var resultAttachment = con.Execute("Usp_Insert_ReplyAttachment", paramReplyAttachment,
transaction, 0, CommandType.StoredProcedure);
}
}
transaction.Commit();
}
catch (Exception)
{
transaction.Rollback();
throw;
}
}
}
