public void CreateDeleteTicketAttachment()
{
DepartmentCollection depts = TestSetup.KayakoApiService.Departments.GetDepartments();
StaffUserCollection staff = TestSetup.KayakoApiService.Staff.GetStaffUsers();
StaffUser randomStaffUser = staff[new Random().Next(staff.Count)];
TicketCollection tickets = TestSetup.KayakoApiService.Tickets.GetTickets(depts.Select(d => d.Id).ToArray());
Ticket randomTicket = tickets[new Random().Next(tickets.Count)];
TicketPostCollection ticketPosts = TestSetup.KayakoApiService.Tickets.GetTicketPosts(randomTicket.Id);
TicketPost randomPost = ticketPosts[new Random().Next(ticketPosts.Count)];
string contents = Convert.ToBase64String(Encoding.UTF8.GetBytes("This is the file contents"));
TicketAttachmentRequest request = new TicketAttachmentRequest()
{
TicketId = randomTicket.Id,
TicketPostId = randomPost.Id,
FileName = "TheFilename.txt",
Contents = contents
};
TicketAttachment createdAttachment = TestSetup.KayakoApiService.Tickets.AddTicketAttachment(request);
Assert.AreEqual(createdAttachment.TicketId, randomTicket.Id);
Assert.AreEqual(createdAttachment.TicketPostId, randomPost.Id);
Assert.AreEqual(createdAttachment.FileName, "TheFilename.txt");
//Assert.AreEqual(createdAttachment.Contents, contents);
bool success = TestSetup.KayakoApiService.Tickets.DeleteTicketAttachment(randomTicket.Id, createdAttachment.Id);
Assert.IsTrue(success);
}
/// <summary>
/// Retrieve a list of all the ticket posts that belong to a ticket given ticket's id.
/// </summary>
/// <param name="ticketId">The unique numeric identifier of the ticket.</param>
/// <returns>TicketPosts</returns>
public TicketPostCollection GetTicketPosts(int ticketId)
{
string apiMethod = String.Format("/Tickets/TicketPost/ListAll/{0}", ticketId);
TicketPostCollection posts = Connector.ExecuteGet <TicketPostCollection>(apiMethod);
return(posts);
}
public void GetAllTicketPosts()
{
DepartmentCollection depts = TestSetup.KayakoApiService.Departments.GetDepartments();
TicketCollection tickets = TestSetup.KayakoApiService.Tickets.GetTickets(depts.Select(d => d.Id).ToArray());
Ticket randomTicket = tickets[new Random().Next(tickets.Count)];
TicketPostCollection ticketPosts = TestSetup.KayakoApiService.Tickets.GetTicketPosts(randomTicket.Id);
Assert.IsNotNull(ticketPosts, "No ticket posts were returned for ticket id " + randomTicket.Id);
Assert.IsNotEmpty(ticketPosts, "No ticket posts were returned for ticket id " + randomTicket.Id);
}
/// <summary>
/// Retrieve the post identified by <paramref name="postId"/> that belong to the ticket identified by <paramref name="ticketId"/>.
/// </summary>
/// <param name="ticketId">The unique numeric identifier of the ticket.</param>
/// <param name="postId">The unique numeric identifier of the ticket post.</param>
/// <returns>The ticket post</returns>
public TicketPost GetTicketPost(int ticketId, int postId)
{
string apiMethod = String.Format("/Tickets/TicketPost/{0}/{1}", ticketId, postId);
TicketPostCollection posts = Connector.ExecuteGet <TicketPostCollection>(apiMethod);
if (posts.Count > 0)
{
return(posts[0]);
}
return(null);
}
/// <summary>
/// Add a new post to an existing ticket.. Only <paramref name="userid"/> or <paramref name="staffid"/> should be set.
/// <remarks>
/// See - http://wiki.kayako.com/display/DEV/REST+-+TicketPost#REST-TicketPost-POST%2FTickets%2FTicketPost
/// </remarks>
/// </summary>
/// <param name="ticketid">The unique numeric identifier of the ticket</param>
/// <param name="subject">The ticket post subject.</param>
/// <param name="contents">The ticket post contents</param>
/// <param name="userid">The User Id, if the ticket post is to be created as a user</param>
/// <param name="staffid">The Staff Id, if the ticket post is to be created as a staff.</param>
/// <returns></returns>
public TicketPost AddTicketPost(TicketPostRequest request)
{
string apiMethod = "/Tickets/TicketPost";
request.EnsureValidData(RequestTypes.Create);
RequestBodyBuilder parameters = new RequestBodyBuilder();
parameters.AppendRequestData("ticketid", request.TicketId);
parameters.AppendRequestData("subject", request.Subject);
parameters.AppendRequestData("contents", request.Contents);
if (request.UserId == null && request.StaffId == null)
{
throw new ArgumentException("Neither UserId nor StaffId are set, one of these fields are required field and cannot be null.");
}
if (request.UserId != null && request.StaffId != null)
{
throw new ArgumentException("UserId are StaffId are both set, only one of these fields must be set.");
}
if (request.UserId != null)
{
parameters.AppendRequestData("userid", request.UserId.Value);
}
if (request.StaffId != null)
{
parameters.AppendRequestData("staffid", request.StaffId.Value);
if (request.IsPrivate != null)
{
parameters.AppendRequestDataBool("isprivate", request.IsPrivate.Value);
}
}
TicketPostCollection posts = Connector.ExecutePost <TicketPostCollection>(apiMethod, parameters.ToString());
if (posts.Count > 0)
{
return(posts[0]);
}
return(null);
}
public void GetTicketPost()
{
DepartmentCollection depts = TestSetup.KayakoApiService.Departments.GetDepartments();
TicketCollection tickets = TestSetup.KayakoApiService.Tickets.GetTickets(depts.Select(d => d.Id).ToArray());
Ticket randomTicket = tickets[new Random().Next(tickets.Count)];
TicketPostCollection ticketPosts = TestSetup.KayakoApiService.Tickets.GetTicketPosts(randomTicket.Id);
Assert.IsNotNull(ticketPosts, "No ticket posts were returned for ticket id " + randomTicket.Id);
Assert.IsNotEmpty(ticketPosts, "No ticket posts were returned for ticket id " + randomTicket.Id);
TicketPost randomTicketPostToGet = ticketPosts[new Random().Next(ticketPosts.Count)];
Trace.WriteLine("GetTicketPost using ticket post id: " + randomTicketPostToGet.Id);
TicketPost ticketPriority = TestSetup.KayakoApiService.Tickets.GetTicketPost(randomTicket.Id, randomTicketPostToGet.Id);
CompareTicketPost(ticketPriority, randomTicketPostToGet);
}
