public async Task <ActionResult <bool> > BulkDelete([FromBody] List <long> Ids)
{
if (!ModelState.IsValid)
{
throw new BindException(ModelState);
}
TicketIssueLevelFilter TicketIssueLevelFilter = new TicketIssueLevelFilter();
TicketIssueLevelFilter = TicketIssueLevelService.ToFilter(TicketIssueLevelFilter);
TicketIssueLevelFilter.Id = new IdFilter {
In = Ids
};
TicketIssueLevelFilter.Selects = TicketIssueLevelSelect.Id;
TicketIssueLevelFilter.Skip = 0;
TicketIssueLevelFilter.Take = int.MaxValue;
List <TicketIssueLevel> TicketIssueLevels = await TicketIssueLevelService.List(TicketIssueLevelFilter);
TicketIssueLevels = await TicketIssueLevelService.BulkDelete(TicketIssueLevels);
if (TicketIssueLevels.Any(x => !x.IsValidated))
{
return(BadRequest(TicketIssueLevels.Where(x => !x.IsValidated)));
}
return(true);
}
public async Task <List <Ticket_TicketIssueLevelDTO> > SingleListTicketIssueLevel([FromBody] Ticket_TicketIssueLevelFilterDTO Ticket_TicketIssueLevelFilterDTO)
{
if (!ModelState.IsValid)
{
throw new BindException(ModelState);
}
TicketIssueLevelFilter TicketIssueLevelFilter = new TicketIssueLevelFilter();
TicketIssueLevelFilter.Skip = 0;
TicketIssueLevelFilter.Take = 20;
TicketIssueLevelFilter.OrderBy = TicketIssueLevelOrder.Id;
TicketIssueLevelFilter.OrderType = OrderType.ASC;
TicketIssueLevelFilter.Selects = TicketIssueLevelSelect.ALL;
TicketIssueLevelFilter.Id = Ticket_TicketIssueLevelFilterDTO.Id;
TicketIssueLevelFilter.Name = Ticket_TicketIssueLevelFilterDTO.Name;
TicketIssueLevelFilter.OrderNumber = Ticket_TicketIssueLevelFilterDTO.OrderNumber;
TicketIssueLevelFilter.TicketGroupId = Ticket_TicketIssueLevelFilterDTO.TicketGroupId;
TicketIssueLevelFilter.StatusId = Ticket_TicketIssueLevelFilterDTO.StatusId;
TicketIssueLevelFilter.SLA = Ticket_TicketIssueLevelFilterDTO.SLA;
List <TicketIssueLevel> TicketIssueLevels = await TicketIssueLevelService.List(TicketIssueLevelFilter);
List <Ticket_TicketIssueLevelDTO> Ticket_TicketIssueLevelDTOs = TicketIssueLevels
.Select(x => new Ticket_TicketIssueLevelDTO(x)).ToList();
return(Ticket_TicketIssueLevelDTOs);
}
public async Task <ActionResult <int> > Count([FromBody] TicketIssueLevel_TicketIssueLevelFilterDTO TicketIssueLevel_TicketIssueLevelFilterDTO)
{
if (!ModelState.IsValid)
{
throw new BindException(ModelState);
}
TicketIssueLevelFilter TicketIssueLevelFilter = ConvertFilterDTOToFilterEntity(TicketIssueLevel_TicketIssueLevelFilterDTO);
TicketIssueLevelFilter = TicketIssueLevelService.ToFilter(TicketIssueLevelFilter);
int count = await TicketIssueLevelService.Count(TicketIssueLevelFilter);
return(count);
}
public async Task <ActionResult <List <TicketIssueLevel_TicketIssueLevelDTO> > > List([FromBody] TicketIssueLevel_TicketIssueLevelFilterDTO TicketIssueLevel_TicketIssueLevelFilterDTO)
{
if (!ModelState.IsValid)
{
throw new BindException(ModelState);
}
TicketIssueLevelFilter TicketIssueLevelFilter = ConvertFilterDTOToFilterEntity(TicketIssueLevel_TicketIssueLevelFilterDTO);
TicketIssueLevelFilter = TicketIssueLevelService.ToFilter(TicketIssueLevelFilter);
List <TicketIssueLevel> TicketIssueLevels = await TicketIssueLevelService.List(TicketIssueLevelFilter);
List <TicketIssueLevel_TicketIssueLevelDTO> TicketIssueLevel_TicketIssueLevelDTOs = TicketIssueLevels
.Select(c => new TicketIssueLevel_TicketIssueLevelDTO(c)).ToList();
return(TicketIssueLevel_TicketIssueLevelDTOs);
}
public TicketIssueLevelFilter ToFilter(TicketIssueLevelFilter filter)
{
if (filter.OrFilter == null)
{
filter.OrFilter = new List <TicketIssueLevelFilter>();
}
if (CurrentContext.Filters == null || CurrentContext.Filters.Count == 0)
{
return(filter);
}
foreach (var currentFilter in CurrentContext.Filters)
{
TicketIssueLevelFilter subFilter = new TicketIssueLevelFilter();
filter.OrFilter.Add(subFilter);
List <FilterPermissionDefinition> FilterPermissionDefinitions = currentFilter.Value;
foreach (FilterPermissionDefinition FilterPermissionDefinition in FilterPermissionDefinitions)
{
if (FilterPermissionDefinition.Name == nameof(subFilter.Id))
{
subFilter.Id = FilterPermissionDefinition.IdFilter;
}
if (FilterPermissionDefinition.Name == nameof(subFilter.Name))
{
subFilter.Name = FilterPermissionDefinition.StringFilter;
}
if (FilterPermissionDefinition.Name == nameof(subFilter.OrderNumber))
{
subFilter.OrderNumber = FilterPermissionDefinition.LongFilter;
}
if (FilterPermissionDefinition.Name == nameof(subFilter.TicketGroupId))
{
subFilter.TicketGroupId = FilterPermissionDefinition.IdFilter;
}
if (FilterPermissionDefinition.Name == nameof(subFilter.StatusId))
{
subFilter.StatusId = FilterPermissionDefinition.IdFilter;
}
if (FilterPermissionDefinition.Name == nameof(subFilter.SLA))
{
subFilter.SLA = FilterPermissionDefinition.LongFilter;
}
}
}
return(filter);
}
public async Task <bool> ValidateId(TicketIssueLevel TicketIssueLevel)
{
TicketIssueLevelFilter TicketIssueLevelFilter = new TicketIssueLevelFilter
{
Skip = 0,
Take = 10,
Id = new IdFilter {
Equal = TicketIssueLevel.Id
},
Selects = TicketIssueLevelSelect.Id
};
int count = await UOW.TicketIssueLevelRepository.Count(TicketIssueLevelFilter);
if (count == 0)
{
TicketIssueLevel.AddError(nameof(TicketIssueLevelValidator), nameof(TicketIssueLevel.Id), ErrorCode.IdNotExisted);
}
return(count == 1);
}
private TicketIssueLevelFilter ConvertFilterDTOToFilterEntity(TicketIssueLevel_TicketIssueLevelFilterDTO TicketIssueLevel_TicketIssueLevelFilterDTO)
{
TicketIssueLevelFilter TicketIssueLevelFilter = new TicketIssueLevelFilter();
TicketIssueLevelFilter.Selects = TicketIssueLevelSelect.ALL;
TicketIssueLevelFilter.Skip = TicketIssueLevel_TicketIssueLevelFilterDTO.Skip;
TicketIssueLevelFilter.Take = TicketIssueLevel_TicketIssueLevelFilterDTO.Take;
TicketIssueLevelFilter.OrderBy = TicketIssueLevel_TicketIssueLevelFilterDTO.OrderBy;
TicketIssueLevelFilter.OrderType = TicketIssueLevel_TicketIssueLevelFilterDTO.OrderType;
TicketIssueLevelFilter.Id = TicketIssueLevel_TicketIssueLevelFilterDTO.Id;
TicketIssueLevelFilter.Name = TicketIssueLevel_TicketIssueLevelFilterDTO.Name;
TicketIssueLevelFilter.OrderNumber = TicketIssueLevel_TicketIssueLevelFilterDTO.OrderNumber;
TicketIssueLevelFilter.TicketGroupId = TicketIssueLevel_TicketIssueLevelFilterDTO.TicketGroupId;
TicketIssueLevelFilter.TicketTypeId = TicketIssueLevel_TicketIssueLevelFilterDTO.TicketTypeId;
TicketIssueLevelFilter.StatusId = TicketIssueLevel_TicketIssueLevelFilterDTO.StatusId;
TicketIssueLevelFilter.SLA = TicketIssueLevel_TicketIssueLevelFilterDTO.SLA;
TicketIssueLevelFilter.CreatedAt = TicketIssueLevel_TicketIssueLevelFilterDTO.CreatedAt;
TicketIssueLevelFilter.UpdatedAt = TicketIssueLevel_TicketIssueLevelFilterDTO.UpdatedAt;
return(TicketIssueLevelFilter);
}
private async Task <bool> HasPermission(long Id)
{
TicketIssueLevelFilter TicketIssueLevelFilter = new TicketIssueLevelFilter();
TicketIssueLevelFilter = TicketIssueLevelService.ToFilter(TicketIssueLevelFilter);
if (Id == 0)
{
}
else
{
TicketIssueLevelFilter.Id = new IdFilter {
Equal = Id
};
int count = await TicketIssueLevelService.Count(TicketIssueLevelFilter);
if (count == 0)
{
return(false);
}
}
return(true);
}
public async Task <List <TicketIssueLevel> > List(TicketIssueLevelFilter TicketIssueLevelFilter)
{
try
{
List <TicketIssueLevel> TicketIssueLevels = await UOW.TicketIssueLevelRepository.List(TicketIssueLevelFilter);
return(TicketIssueLevels);
}
catch (Exception ex)
{
if (ex.InnerException == null)
{
await Logging.CreateSystemLog(ex, nameof(TicketIssueLevelService));
throw new MessageException(ex);
}
else
{
await Logging.CreateSystemLog(ex.InnerException, nameof(TicketIssueLevelService));
throw new MessageException(ex.InnerException);
}
}
}
public async Task <int> Count(TicketIssueLevelFilter TicketIssueLevelFilter)
{
try
{
int result = await UOW.TicketIssueLevelRepository.Count(TicketIssueLevelFilter);
return(result);
}
catch (Exception ex)
{
if (ex.InnerException == null)
{
await Logging.CreateSystemLog(ex, nameof(TicketIssueLevelService));
throw new MessageException(ex);
}
else
{
await Logging.CreateSystemLog(ex.InnerException, nameof(TicketIssueLevelService));
throw new MessageException(ex.InnerException);
}
}
}
public async Task <TicketIssueLevel> Create(TicketIssueLevel TicketIssueLevel)
{
if (!await TicketIssueLevelValidator.Create(TicketIssueLevel))
{
return(TicketIssueLevel);
}
try
{
TicketIssueLevelFilter TicketIssueLevelFilter = new TicketIssueLevelFilter
{
Take = 1,
Selects = TicketIssueLevelSelect.ALL,
OrderBy = TicketIssueLevelOrder.OrderNumber,
OrderType = OrderType.DESC
};
await UOW.Begin();
if (TicketIssueLevel.OrderNumber == 0)
{
List <TicketIssueLevel> TicketIssueLevels = await UOW.TicketIssueLevelRepository.List(TicketIssueLevelFilter);
TicketIssueLevel.OrderNumber = TicketIssueLevels.Any() ? TicketIssueLevels.Max(c => c.OrderNumber) + 1 : 1;
}
// Nhắc nhở xử lý
List <SLAAlert> SLAAlerts = new List <SLAAlert>();
if (TicketIssueLevel.SLAAlerts != null && TicketIssueLevel.SLAAlerts.Any())
{
foreach (var SLAAlert in TicketIssueLevel.SLAAlerts)
{
var newObj = SLAAlert;
newObj.RowId = Guid.NewGuid();
if (!newObj.Time.HasValue)
{
newObj.Time = 15;
newObj.TimeUnitId = SLATimeUnitEnum.MINUTES.Id;
}
SLAAlerts.Add(newObj);
}
}
TicketIssueLevel.SLAAlerts = SLAAlerts;
// Nhắc nhở phản hồi
List <SLAAlertFRT> SLAAlertFRTs = new List <SLAAlertFRT>();
if (TicketIssueLevel.SLAAlertFRTs != null && TicketIssueLevel.SLAAlertFRTs.Any())
{
foreach (var SLAAlertFRT in TicketIssueLevel.SLAAlertFRTs)
{
var newObj = SLAAlertFRT;
newObj.RowId = Guid.NewGuid();
if (!newObj.Time.HasValue)
{
newObj.Time = 15;
newObj.TimeUnitId = SLATimeUnitEnum.MINUTES.Id;
}
SLAAlertFRTs.Add(newObj);
}
}
TicketIssueLevel.SLAAlertFRTs = SLAAlertFRTs;
// Cảnh báo xử lý
List <SLAEscalation> SLAEscalations = new List <SLAEscalation>();
if (TicketIssueLevel.SLAEscalations != null && TicketIssueLevel.SLAEscalations.Any())
{
foreach (var SLAEscalation in TicketIssueLevel.SLAEscalations)
{
var newObj = SLAEscalation;
newObj.RowId = Guid.NewGuid();
if (!newObj.Time.HasValue)
{
newObj.Time = 15;
newObj.TimeUnitId = SLATimeUnitEnum.MINUTES.Id;
}
SLAEscalations.Add(newObj);
}
}
TicketIssueLevel.SLAEscalations = SLAEscalations;
// Cảnh báo phản hồi
List <SLAEscalationFRT> SLAEscalationFRTs = new List <SLAEscalationFRT>();
if (TicketIssueLevel.SLAEscalationFRTs != null && TicketIssueLevel.SLAEscalationFRTs.Any())
{
foreach (var SLAEscalationFRT in TicketIssueLevel.SLAEscalationFRTs)
{
var newObj = SLAEscalationFRT;
newObj.RowId = Guid.NewGuid();
if (!newObj.Time.HasValue)
{
newObj.Time = 15;
newObj.TimeUnitId = SLATimeUnitEnum.MINUTES.Id;
}
SLAEscalationFRTs.Add(newObj);
}
}
TicketIssueLevel.SLAEscalationFRTs = SLAEscalationFRTs;
await UOW.TicketIssueLevelRepository.Create(TicketIssueLevel);
await UOW.Commit();
TicketIssueLevel = await UOW.TicketIssueLevelRepository.Get(TicketIssueLevel.Id);
await Logging.CreateAuditLog(TicketIssueLevel, new { }, nameof(TicketIssueLevelService));
return(TicketIssueLevel);
}
catch (Exception ex)
{
if (ex.InnerException == null)
{
await Logging.CreateSystemLog(ex, nameof(TicketIssueLevelService));
throw new MessageException(ex);
}
else
{
await Logging.CreateSystemLog(ex.InnerException, nameof(TicketIssueLevelService));
throw new MessageException(ex.InnerException);
}
}
}
