public ActionResult DisplayTicket(long ticketId)
{
Ticket ticket = Ticket.GetTicket(ticketId);
Customer cust = Customer.GetCustomer(ticket.Requester);
ViewModel.Ticket m = new ViewModel.Ticket(ticket, cust);
var list = TicketHistoryInfoList.GetTicketActivityByTicketNo(ticket.TicketNo).ToList();
List <string> agenIdList = new List <string>();
AgentInfo info = AgentInfo.GetAgentInfo(User.Identity.Name);
agenIdList.Add(info.idCustAgent);
if (info.IsSupervisor)
{
var infolist = AgentInfoList.GetAgentByGroup(info.GroupName).Where(x => x.SPVID == info.idCustAgent).ToList();
foreach (var item in infolist)
{
agenIdList.Add(item.idCustAgent);
}
}
list = list.Where(x => agenIdList.Contains(x.TicketOwner)).OrderByDescending(x => x.UpdatedDate).ToList();
ViewBag.TicketHistory = list;
return(View(m));
}
public ActionResult OpenTicket(string id)
{
Ticket ticket = Ticket.GetTicket(id);
Customer cust = Customer.GetCustomer(ticket.Requester);
if (cust == null)
{
cust = Customer.NewCustomer();
return(RedirectToAction("Index", "Ticketing", new { email = cust.Email, phoneNumber = cust.CustNo }));
}
ViewModel.Ticket vm = new ViewModel.Ticket(ticket, cust);
ViewBag.TicketHistory = TicketHistoryInfoList.GetTicketActivityByTicketNoAndUsername(ticket.TicketNo, User.Identity.Name);
return(View(vm));
}
