public async Task <IActionResult> UpdateTicketStatusRequest([FromBody] UpdateTicketStatusRequestDto req)
{
var ticket = await unitOfWork.Ticket.GetAsync(p => p.Id == req.TicketId);
var currentUser = HttpContext.GetUserId();
var ticketFollowUp = new TicketFollowUp()
{
TicketId = req.TicketId,
Message = req.Message,
CreatedDate = DateTime.Now,
CreatedBy = currentUser,
Sender = "1"
};
if (ticket == null)
{
return(NotFound(new BaseResponse(false, 404, "data is not found")));
}
ticket.TicketStatusId = req.TicketStatusId;
if (req.TicketStatusId == (int)TicketStatusEnum.Resolved)
{
ticket.ClosedBy = currentUser;
ticket.ClosedDate = DateTime.Now;
}
unitOfWork.Ticket.UpdateAsync(ticket);
await unitOfWork.TicketFollowUp.AddAsync(ticketFollowUp);
await unitOfWork.Commit();
return(Ok(new BaseResponse(true, 200, "data has been updated successfully")));
}
public async Task <IActionResult> AddTicketFollowUpRequest([FromBody] TicketFollowUpRequestDto req)
{
var currentUser = HttpContext.GetUserId();
var ticketFollowUp = new TicketFollowUp()
{
TicketId = req.TicketId,
Message = req.Message,
CreatedDate = DateTime.Now,
CreatedBy = currentUser,
IsRead = false,
Sender = "1"
};
await unitOfWork.TicketFollowUp.AddAsync(ticketFollowUp);
await unitOfWork.Commit();
return(Ok(new BaseResponse(true, 200, "Data has been added successfully")));
}
