void tsInterface_TransferCall(object sender, WOSI.IVR.IML.TransferEventArgs e)
{
TelecomScriptInterface tsInterface = (TelecomScriptInterface)sender;
if (e.UseBridge)
{
// Bridge the call with an outbound call
if (MakeOutboundCall(tsInterface, e.TransferTo, "", -1, false, false))
{
tsInterface.ScriptProcessor.StartProcessing(tsInterface, telecomProvider, dataProvider);
}
else
{
tsInterface.IMLInterpreter.SignalTransferFailure();
}
}
else if (!e.IsExtension)
{
// If the call is a call to telephone number, blind transfer it
telecomProvider.TransferCall(tsInterface.LineNumber, e.TransferTo);
tsInterface.IMLInterpreter.SignalEventCallback(e.EventToken);
}
else
{
TransferToExtension(e.TransferTo, tsInterface, false);
tsInterface.IMLInterpreter.SignalEventCallback(e.EventToken);
}
}
internal void SetupAutoAttendantAnswer(int lineNumber, TelecomScriptInterface tsInterface)
{
// Should we be using our custom script schedule?
if (Properties.Settings.Default.ExpertMode /*&& Licensing.Management.AppPermissions.StatIsPermitted("CustomScripting")*/)
{
string scriptLocation = GetCurrentExpertScript();
if (scriptLocation != null && File.Exists(scriptLocation))
{
tsInterface.ScriptProcessor = new ExpertScriptProcessor(scriptLocation);
return;
}
}
// If we get here we should attach our standard script processor to this script interface
tsInterface.ScriptProcessor = new StandardScriptProcessor(pluginManager, registrarService);
}
public bool MakeOutboundCall(TelecomScriptInterface tsInterface, string numberToDial, string callerDisplayName, int internalCallerExtension, bool trimPrefix, bool autoStart)
{
string outboundNumber = numberToDial;
// Trim the prefix off the dialed number
if (trimPrefix && Properties.Settings.Default.OutboundDialingPrefix != null && Properties.Settings.Default.OutboundDialingPrefix.Length > 0)
{
outboundNumber = outboundNumber.Substring(Properties.Settings.Default.OutboundDialingPrefix.Length);
}
// Look for an available line
int openLineNumber = FindAndHoldOpenLine();
TelecomScriptInterface outboundTsInterface = null;
// If there is a line available, start our outbound call.
if (openLineNumber != 0)
{
outboundTsInterface = tsInterfaces[openLineNumber];
outboundTsInterface.ScriptProcessor = new OutboundCalleeScriptProcessor(outboundNumber, callerDisplayName);
}
if (telecomProvider.IsLineInUse(tsInterface.LineNumber))
{
tsInterface.ScriptProcessor = new OutboundScriptProcessor(tsInterface, outboundTsInterface, internalCallerExtension);
if (autoStart)
{
tsInterface.ScriptProcessor.StartProcessing(tsInterface, telecomProvider, dataProvider);
}
}
else
{
tsInterfaces[openLineNumber].Locked = false;
return(false);
}
return(true);
}
//private ExtensionStateService extStateService;
public ScriptService(TelecomProviderBase telecomProvider, CallButlerDataProviderBase dataProvider, VoicemailService vmService, VoicemailMailerService vmMailerService, Utilities.PluginManagement.PluginManager pluginManager, PBXRegistrarService registrarService /*, ExtensionStateService extStateService*/)
{
this.registrarService = registrarService;
this.dataProvider = dataProvider;
this.telecomProvider = telecomProvider;
this.pluginManager = pluginManager;
//this.extStateService = extStateService;
// Create our services
this.vmService = vmService;
this.vmMailerService = vmMailerService;
// Create a new script processor for each of our inbound lines
tsInterfaces = new Dictionary <int, TelecomScriptInterface>();
int lineCount = Properties.Settings.Default.LineCount; // Math.Min(Properties.Settings.Default.LineCount, Licensing.Management.AppPermissions.StatGetPermissionScalar("MaxLineCount"));
for (int index = 1; index <= lineCount; index++)
{
TelecomScriptInterface tsInterface = new TelecomScriptInterface(telecomProvider, dataProvider, pluginManager, registrarService /*, extStateService*/, index);
tsInterfaces.Add(index, tsInterface);
tsInterface.TransferCall += new EventHandler <WOSI.IVR.IML.TransferEventArgs>(tsInterface_TransferCall);
tsInterface.IMLInterpreter.ScriptStarted += new EventHandler(IMLInterpreter_ScriptStarted);
tsInterface.IMLInterpreter.ScriptFinished += new EventHandler(IMLInterpreter_ScriptFinished);
}
// Add a startup entry in our log
LoggingService.AddLogEntry(LogLevel.Basic, Services.PrivateLabelService.ReplaceProductName(Services.PrivateLabelService.ReplaceProductName("CallButler Service Started")), false);
// Attach to our telecom provider events
telecomProvider.IncomingCall += new EventHandler <CallEventArgs>(telecomProvider_IncomingCall);
telecomProvider.Error += new EventHandler <CallButler.Telecom.ErrorEventArgs>(telecomProvider_Error);
telecomProvider.CallConnected += new EventHandler <CallEventArgs>(telecomProvider_CallConnected);
telecomProvider.CallEnded += new EventHandler <LineEventArgs>(telecomProvider_CallEnded);
telecomProvider.CallFailed += new EventHandler <CallFailureEventArgs>(telecomProvider_CallFailed);
telecomProvider.IncomingBusyCall += new EventHandler <BusyCallEventArgs>(telecomProvider_IncomingBusyCall);
}
public void ProcessAutoAttendantAnswer(int lineNumber, TelecomScriptInterface tsInterface, bool enableAnswerDelay)
{
SetupAutoAttendantAnswer(lineNumber, tsInterface);
ProcessAnswerCall(lineNumber, tsInterface.Extension == null ? false : true, enableAnswerDelay);
}
void telecomProvider_IncomingCall(object sender, CallEventArgs e)
{
UpdatePerformanceCounters();
// Add a log entry
LoggingService.AddLogEntry(LogLevel.Basic, "(Line " + e.LineNumber + ") Incoming call from " + e.CallerDisplayName + " " + e.CallerPhoneNumber + " to " + e.CallingToNumber + " " + e.CallingToMiscInfo, false);
// Check to see if the service is supposed to be running and that we have a valid license.
if (/*(LicenseService.IsLicensed() || LicenseService.IsTrialLicense() || Properties.Settings.Default.IsFreeVersion) &&*/ Properties.Settings.Default.ServiceEnabled)
{
TelecomScriptInterface tsInterface = tsInterfaces[e.LineNumber];
// Populate our caller variables into the IML Interpreter so they can be used in our script
tsInterface.IMLInterpreter.CallerDisplayName = e.CallerDisplayName;
tsInterface.IMLInterpreter.CallerHost = e.CallerMiscInfo;
tsInterface.IMLInterpreter.CallerUsername = e.CallerPhoneNumber;
tsInterface.IMLInterpreter.DialedUsername = e.CallingToNumber;
tsInterface.IMLInterpreter.DialedHost = e.CallingToMiscInfo;
// Set the profile parameter of our tsInterface. This is usually the profile for the incoming call.
//tsInterface.Profile = e.Tag;
// Check to see if this caller is asking for a direct extension number
WOSI.CallButler.Data.CallButlerDataset.ExtensionsRow extension = null;
tsInterface.Extension = null;
int internalCallerExtension = 0;
// Check to see if this is an internal caller
if (registrarService != null)
{
try
{
WOSI.CallButler.Data.CallButlerDataset.ExtensionsRow internalExtensionRow = dataProvider.GetExtensionNumber(Properties.Settings.Default.CustomerID, Convert.ToInt32(e.CallerPhoneNumber));
if (internalExtensionRow != null)
{
tsInterface.Extension = internalExtensionRow;
internalCallerExtension = internalExtensionRow.ExtensionNumber;
// Update our extension status
/*if (Properties.Settings.Default.EnableKinesisServer)
* {
* tsInterface.UpdateExtensionCallStatus(CallStatus.Dialing);
* }*/
}
}
catch (Exception ex)
{
}
}
try
{
int extensionNumber = Convert.ToInt32(e.CallingToNumber);
extension = dataProvider.GetExtensionNumber(Properties.Settings.Default.CustomerID, extensionNumber);
}
catch
{
}
if (extension != null)
{
// If this extension is calling itself, send it to the voicemail management script, otherwise send it to the extension.
if (e.CallerPhoneNumber == e.CallingToNumber)
{
// Start the voicemail processing script
tsInterface.ScriptProcessor = new VoicemailManagementScriptProcessor(extension, registrarService);
if (telecomProvider.IsLineInUse(e.LineNumber))
{
telecomProvider.AnswerCall(e.LineNumber, tsInterface.Extension == null ? false : true);
}
}
else
{
// Send the caller to the requested extension
if (telecomProvider.IsLineInUse(e.LineNumber))
{
telecomProvider.AnswerCall(e.LineNumber, tsInterface.Extension == null ? false : true);
}
TransferToExtension(extension.ExtensionNumber.ToString(), tsInterface, true);
}
return;
}
if (tsInterface.Extension != null)
{
// If dialing "*", send the internal caller to the main menu
if (e.CallingToNumber == "*" || e.CallingToNumber.Trim() == "")
{
}
// This is an internal caller trying to make an outbound call
else if (Properties.Settings.Default.AllowOutboundDialing && e.CallingToNumber.StartsWith(Properties.Settings.Default.OutboundDialingPrefix))
{
if (MakeOutboundCall(tsInterface, e.CallingToNumber, e.CallerDisplayName, internalCallerExtension, true, false))
{
telecomProvider.AnswerCall(e.LineNumber, tsInterface.Extension == null ? false : true);
return;
}
}
}
// Should we be trying the receptionist first?
if (Properties.Settings.Default.TryReceptionistFirst)
{
WOSI.CallButler.Data.CallButlerDataset.ExtensionsRow recepExtension = dataProvider.GetExtension(Properties.Settings.Default.CustomerID, Properties.Settings.Default.ReceptionistExtensionID);
if (recepExtension != null)
{
ReceptionistFinderScriptProcessor recepSp = new ReceptionistFinderScriptProcessor(recepExtension, this);
TransferToExtension(recepExtension.ExtensionNumber.ToString(), recepSp, tsInterface, true);
return;
}
}
ProcessAutoAttendantAnswer(e.LineNumber, tsInterface, true);
}
}
public void TransferToExtension(string extensionNumber, ScriptProcessorBase onHoldScriptProcessor, TelecomScriptInterface tsInterface, bool disableCallScreening)
{
try
{
int extNumber = Convert.ToInt32(extensionNumber);
WOSI.CallButler.Data.CallButlerDataset.ExtensionsRow extension;
// If the transfer is an extension, find the extension
if (extNumber == 0)
{
// Get our receptionist extension
extension = dataProvider.GetExtension(Properties.Settings.Default.CustomerID, Properties.Settings.Default.ReceptionistExtensionID);
}
else
{
extension = dataProvider.GetExtensionNumber(Properties.Settings.Default.CustomerID, extNumber);
}
if (extension != null)
{
// Start the voicemail processing script
if (onHoldScriptProcessor == null)
{
tsInterface.ScriptProcessor = new VoicemailScriptProcessor(extension, vmService, registrarService, pluginManager);
}
else
{
tsInterface.ScriptProcessor = onHoldScriptProcessor;
}
tsInterface.ScriptProcessor.StartProcessing(tsInterface, telecomProvider, dataProvider);
if (!extension.DoNotDisturb /*&& Licensing.Management.AppPermissions.StatIsPermitted("Extensions.TelephoneNumbers")*/)
{
int openLineNumber = FindAndHoldOpenLine();
if (openLineNumber != 0)
{
// If we get here, we have an open line and we should start processing our find me follow me
tsInterfaces[openLineNumber].ScriptProcessor = new ExtensionScriptProcessor(this, tsInterface, extension, vmMailerService, registrarService /*, extStateService*/, disableCallScreening, true, false);
tsInterfaces[openLineNumber].ScriptProcessor.StartProcessing(tsInterfaces[openLineNumber], telecomProvider, dataProvider);
return;
}
}
}
}
catch (Exception ex)
{
LoggingService.AddLogEntry(LogLevel.ErrorsOnly, Utils.ErrorUtils.FormatErrorString(ex), true);
}
// If we get here, the transfer has failed
tsInterface.IMLInterpreter.SignalTransferFailure();
}
public void TransferToExtension(string extensionNumber, TelecomScriptInterface tsInterface, bool disableCallScreening)
{
TransferToExtension(extensionNumber, null, tsInterface, disableCallScreening);
}