/// <summary>
/// 未匹配到解决方案则可以发起请求
/// </summary>
/// <param name="stepContext"></param>
/// <param name="cancellationToken"></param>
/// <returns></returns>
private async Task <DialogTurnResult> NoAnswerAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
var subject = stepContext.Result as string;
var activity = stepContext.Context.Activity.CreateReply("没有找到匹配的答案。");
var card = new ThumbnailCard();
// 选择发起工单
var data = new TaskFetchValueModel
{
Type = TaskFetchTypes.AddRequest,
Data = JsonConvert.SerializeObject(new InputWorkOrderModel
{
Id = Guid.NewGuid().ToString("N"),
Subject = subject
})
};
card.Text = "您可以选择发起请求，获得更多帮助：";
card.Buttons = new List <CardAction>();
card.Buttons.Add(new CardAction("invoke", "发起请求", value: new { type = "task/fetch", data }));
activity.Attachments = new List <Attachment> {
card.ToAttachment()
};
await stepContext.Context.SendActivityAsync(activity, cancellationToken);
return(await stepContext.EndDialogAsync(null, cancellationToken).ConfigureAwait(false));
}
/// <summary>
/// 查找解决方案
/// </summary>
/// <param name="stepContext"></param>
/// <param name="cancellationToken"></param>
/// <returns></returns>
private async Task <DialogTurnResult> FindSolutionAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
// 创建请求时的标题
var subject = $"From Aden Test Bot：{stepContext.Context.Activity.RemoveRecipientMention().Replace("\r", "").Replace("\n", "")}";
// 获取答案
var results = await _qna.GetAnswersAsync(stepContext.Context);
// 匹配到解决方案
if (results.Any())
{
// QnA Maker 答案中存放的是解决方案 ID
var answer = results.FirstOrDefault();
var data = new TaskFetchValueModel
{
Data = answer.Answer,
Type = TaskFetchTypes.Solution
};
var card = new ThumbnailCard
{
Buttons = new List <CardAction> {
new CardAction("invoke", "查看解决方案", value: new { type = "task/fetch", data })
}
};
var activity = stepContext.Context.Activity.CreateReply("为您找到以下解决方案：");
activity.Attachments.Add(card.ToAttachment());
// 发送找到解决方案的消息，包含“查看解决方案”按钮
await stepContext.Context.SendActivityAsync(activity);
// 并自动发起请求
var member = await TeamsInfo.GetMemberAsync(stepContext.Context, stepContext.Context.Activity.From.Id, cancellationToken);
var requester = member.GetRequesterName();
var request = new AddRequestRequestModel
{
Request = new AddRequestRequest(subject, requester)
};
var result = await _request.AddRequestAsync(request);
if (result.ResponseStatus.StatusCode == 2000)
{
// TODO 记录自动创建的请求，后续可对这个请求追踪状态变化
var reply = MessageFactory.Text($"已自动创建请求【[{subject}](https://helpme.adenservices.com/WorkOrder.do?woMode=viewWO&woID={result.Request.Id})】。");
await stepContext.Context.SendActivityAsync(reply, cancellationToken);
// 15 分钟后自动修改这个请求的状态
BackgroundJob.Schedule <RequestHelper>(r => r.ResolvedRequestAsync(result.Request.Id), TimeSpan.FromMinutes(15));
}
// 结束对话
return(await stepContext.EndDialogAsync(null, cancellationToken).ConfigureAwait(false));
}
return(await stepContext.NextAsync(subject, cancellationToken).ConfigureAwait(false));
}
