public GetGeneralResponse <SupportTicketWaitingResponseView> GetSpportTicketWaitingRespone(Guid SupportID)
{
GetGeneralResponse <SupportTicketWaitingResponseView> response = new GetGeneralResponse <SupportTicketWaitingResponseView>();
try
{
Query query = new Query();
Criterion SupportIDCriteria = new Criterion("Support.ID", SupportID, CriteriaOperator.Equal);
query.Add(SupportIDCriteria);
SupportTicketWaitingResponse supportTicketWaitingResponse =
_supportTicketWitingResponseRepository.FindBy(query).FirstOrDefault();
response.data = supportTicketWaitingResponse.ConvertToSupportTicketWaitingResponseView();
response.totalCount = 1;
}
catch (Exception ex)
{
response.ErrorMessages.Add(ex.Message);
if (ex.InnerException != null)
{
response.ErrorMessages.Add(ex.InnerException.Message);
}
}
return(response);
}
public GeneralResponse AddSpportTicketWaitingRespone(AddSupportTicketWaitingResponseRequest request,
Guid CreateemployeeID)
{
GeneralResponse response = new GeneralResponse();
try
{
SupportTicketWaitingResponse supportTicketWaitingResponse = new SupportTicketWaitingResponse();
supportTicketWaitingResponse.ID = Guid.NewGuid();
supportTicketWaitingResponse.Comment = request.Comment;
supportTicketWaitingResponse.CreateDate = PersianDateTime.Now;
supportTicketWaitingResponse.CreateEmployee = _employeeRepository.FindBy(CreateemployeeID);
supportTicketWaitingResponse.ResponsePossibilityDate = request.ResponsePossibilityDate;
supportTicketWaitingResponse.SendNotificationToCustomer = request.SendNotificationToCustomer;
supportTicketWaitingResponse.SendTicketDate = request.SendTicketDate;
supportTicketWaitingResponse.Support = _supportRepository.FindBy(request.SupportID);
supportTicketWaitingResponse.TicketNumber = request.TicketNumber;
supportTicketWaitingResponse.RowVersion = 1;
SupportStatusRelation supportStatusRelation = _supportStatusRelationRepository.FindBy(request.SupportStatusID);
supportTicketWaitingResponse.Support.SupportStatus = _supportStatusRepository.FindBy(supportStatusRelation.RelatedSupportStatus.ID);
supportTicketWaitingResponse.Support.Customer.SupportStatus = supportTicketWaitingResponse.Support.SupportStatus;
if (supportTicketWaitingResponse.Support.SupportStatus.IsLastSupportState)
{
supportTicketWaitingResponse.Support.Closed = true;
}
_supportTicketWitingResponseRepository.Add(supportTicketWaitingResponse);
_uow.Commit();
#region Send SMS
if (supportTicketWaitingResponse.Support.SupportStatus.SendSmsOnEnter)
{
// Threading
SmsData smsData = new SmsData()
{
body = supportTicketWaitingResponse.Support.SupportStatus.SmsText, phoneNumber = supportTicketWaitingResponse.Support.Customer.Mobile1
};
Thread oThread = new Thread(SendSmsVoid);
oThread.Start(smsData);
}
#endregion
}
catch (Exception ex)
{
response.ErrorMessages.Add(ex.Message);
if (ex.InnerException != null)
{
response.ErrorMessages.Add(ex.InnerException.Message);
}
}
return(response);
}
public GeneralResponse EditSpportTicketWaitingRespone(EditSupportTicketWaitingResponseRequest request,
Guid ModifiedEmployeeID)
{
GeneralResponse response = new GeneralResponse();
try
{
SupportTicketWaitingResponse supportTicketWaitingResponse = new SupportTicketWaitingResponse();
supportTicketWaitingResponse = _supportTicketWitingResponseRepository.FindBy(request.ID);
supportTicketWaitingResponse.Comment = request.Comment;
supportTicketWaitingResponse.ModifiedDate = PersianDateTime.Now;
supportTicketWaitingResponse.ModifiedEmployee = _employeeRepository.FindBy(ModifiedEmployeeID);
supportTicketWaitingResponse.ResponsePossibilityDate = request.ResponsePossibilityDate;
supportTicketWaitingResponse.SendNotificationToCustomer = request.SendNotificationToCustomer;
#region Row Version Check
if (supportTicketWaitingResponse.RowVersion != request.RowVersion)
{
response.ErrorMessages.Add("EditConcurrencyKey");
return(response);
}
else
{
supportTicketWaitingResponse.RowVersion += 1;
}
if (supportTicketWaitingResponse.GetBrokenRules().Count() > 0)
{
foreach (BusinessRule businessRule in supportTicketWaitingResponse.GetBrokenRules())
{
response.ErrorMessages.Add(businessRule.Rule);
}
return(response);
}
#endregion
//supportTicketWaitingResponse.Support.SupportStatus = _supportStatusRepository.FindBy(request.SupportStatusID);
//supportTicketWaitingResponse.Support.Customer.SupportStatus = supportTicketWaitingResponse.Support.SupportStatus;
_supportTicketWitingResponseRepository.Save(supportTicketWaitingResponse);
_uow.Commit();
}
catch (Exception ex)
{
response.ErrorMessages.Add(ex.Message);
if (ex.InnerException != null)
{
response.ErrorMessages.Add(ex.InnerException.Message);
}
}
return(response);
}
public GeneralResponse DeleteSupportTicketWaitingResponse(DeleteRequest request)
{
GeneralResponse response = new GeneralResponse();
try
{
SupportTicketWaitingResponse supportTicketWaitingResponse = new SupportTicketWaitingResponse();
supportTicketWaitingResponse = _supportTicketWitingResponseRepository.FindBy(request.ID);
_supportTicketWitingResponseRepository.Remove(supportTicketWaitingResponse);
_uow.Commit();
}
catch (Exception ex)
{
response.ErrorMessages.Add(ex.Message);
if (ex.InnerException != null)
{
response.ErrorMessages.Add(ex.InnerException.Message);
}
}
return(response);
}
public static SupportTicketWaitingResponseView ConvertToSupportTicketWaitingResponseView(
this SupportTicketWaitingResponse supportTicketWaitingResponse)
{
return
(Mapper.Map <SupportTicketWaitingResponse, SupportTicketWaitingResponseView>(supportTicketWaitingResponse));
}