internal List<string> historyContentMethod(SupportRequirementModel model, List<string> strList, SupportProcessStatus status, string target)
{
if (!String.IsNullOrEmpty(model.SupportRequirementId))
{
SupportRequirementModel parentModel = _service.Requirements.Where(x => x.Id == model.SupportRequirementId).FirstOrDefault();
strList = historyContentMethod(parentModel, strList, status, target);
}
foreach (var item in model.SupportProcesses)
{
SupportHistoryModel m = new SupportHistoryModel()
{
Status = item.Status,
};
switch (item.Status)
{
case SupportProcessStatus.Solution:
m.Message = PublicMethod.JsonSerialize<SupportSolutionOptionModel>(item.SupportSolutions.SupportSolutionOptions.Where(x => x.selected == true).FirstOrDefault());
break;
case SupportProcessStatus.CustomerReply:
m.Name = model.MemberId;
m.Message = item.Message;
break;
case SupportProcessStatus.HandlerReply:
m.Name = model.Handler;
m.Message = item.Message;
break;
}
string historyStr = PublicMethod.JsonSerialize<SupportHistoryModel>(m);
strList = _service.SendContentMethod(strList, target, CustomerCommand.History, historyStr);
}
return strList;
}
public override List<string> Do()
{
SupportRequirementModel requirement = PublicMethod.JsonDeSerialize<SupportRequirementModel>(_receiveCmd.Content);
if (!String.IsNullOrEmpty(requirement.Handler))
{
var alreadyRequirement = _service.Requirements.Where(x => x.Id == requirement.Id).FirstOrDefault();
alreadyRequirement.Handler = requirement.Handler;
alreadyRequirement.Status = RequirementStatus.Handling;
strList = historyContentMethod(alreadyRequirement, strList, SupportProcessStatus.HandlerReply, requirement.Handler);
string groupName = PublicMethod.GetToken();
_service.Connector.Subscribe(groupName);
strList = _service.SendContentMethod(strList, alreadyRequirement.MemberId, CustomerCommand.Pair, groupName);
strList = _service.SendContentMethod(strList, alreadyRequirement.Handler, CustomerCommand.Pair, groupName);
}
else
{
var oldRequirement = _service.Requirements.Where(x => x.Id == requirement.Id).FirstOrDefault();
if (oldRequirement != null)
{
oldRequirement.MemberId = requirement.MemberId;
oldRequirement.Status = RequirementStatus.Wait;
strList = historyContentMethod(oldRequirement, strList, SupportProcessStatus.CustomerReply, requirement.MemberId);
}
else
{
requirement.Id = PublicMethod.GetToken();
requirement.Status = RequirementStatus.Wait;
_service.Requirements.Add(requirement);
}
strList = _service.SendContentMethod(strList, requirement.MemberId, CustomerCommand.Requirement, requirement.Id);
}
strList = ReNewList(strList);
return strList;
}
public override List<string> Do()
{
SupportRequirementModel requirE = _service.Requirements.Where(x => x.Id == _receiveCmd.Content).FirstOrDefault();
requirE.Status = RequirementStatus.Complete;
strList = _service.SendContentMethod(strList, requirE.MemberId, CustomerCommand.Close, "");
strList = _service.SendContentMethod(strList, requirE.Handler, CustomerCommand.Close, requirE.QType.ToString());
strList = ReNewList(strList);
return strList;
}
public override List<string> Do()
{
string[] strArrayS = _receiveCmd.Content.Split(';');
SupportRequirementModel requirS = _service.Requirements.Where(x => x.Id == strArrayS[0]).FirstOrDefault();
SupportSolutionModel solutionS = requirS.SupportProcesses.Where(x => x.Status == SupportProcessStatus.Solution).LastOrDefault().SupportSolutions;
var optionS = solutionS.SupportSolutionOptions.Where(x => x.Id == strArrayS[1]).FirstOrDefault();
optionS.selected = true;
optionS.Title = solutionS.Title;
strList = _service.SendContentMethod(strList, requirS.MemberId, CustomerCommand.SelectSolution, PublicMethod.JsonSerialize<SupportSolutionOptionModel>(optionS));
strList = _service.SendContentMethod(strList, requirS.Handler, CustomerCommand.SelectSolution, PublicMethod.JsonSerialize<SupportSolutionOptionModel>(optionS));
return strList;
}
public override List<string> Do()
{
TransHandleModel transModel = PublicMethod.JsonDeSerialize<TransHandleModel>(_receiveCmd.Content);
SupportRequirementModel preTransRequirement = _service.Requirements.Where(x => x.Id == transModel.RequirementId).FirstOrDefault();
SupportRequirementModel transRequirement = new SupportRequirementModel()
{
Id = PublicMethod.GetToken(),
SupportRequirementId = preTransRequirement.Id,
MemberId = preTransRequirement.MemberId,
Name = preTransRequirement.Name,
Email = preTransRequirement.Email,
Status = RequirementStatus.Wait,
QType = transModel.QType
};
_service.Requirements.Add(transRequirement);
preTransRequirement.Status = RequirementStatus.TransHandle;
strList = _service.SendContentMethod(strList, preTransRequirement.MemberId, CustomerCommand.Requirement, transRequirement.Id);
strList = _service.SendContentMethod(strList, preTransRequirement.Handler, CustomerCommand.Close, preTransRequirement.QType.ToString());
strList = ReNewList(strList);
return strList;
}
internal void AddSolution(string requirId, string solutionId, out SupportRequirementModel requir)
{
SupportSolutionModel solution = _service.Solutions.Where(x => x.Id == solutionId).FirstOrDefault();
requir = _service.Requirements.Where(x => x.Id == requirId).FirstOrDefault();
SupportProcessModel model = new SupportProcessModel()
{
Status = SupportProcessStatus.Solution,
SupportSolutions = new SupportSolutionModel()
{
Id = solution.Id,
Title = solution.Title,
SupportSolutionOptions = new List<SupportSolutionOptionModel>()
}
};
foreach (SupportSolutionOptionModel item in solution.SupportSolutionOptions)
{
model.SupportSolutions.SupportSolutionOptions.Add(new SupportSolutionOptionModel()
{
Id = item.Id,
Description = item.Description
});
}
requir.SupportProcesses.Add(model);
}