/// <summary>
/// Updates the state of the current AcdCustomerSession
/// </summary>
private void UpdateState(SupervisorSessionState state)
{
SupervisorSessionState previousState = _state;
lock (_syncRoot)
{
switch (state)
{
case SupervisorSessionState.Incoming:
_state = state;
break;
case SupervisorSessionState.GeneralAgentActivityTracking:
if (_state == SupervisorSessionState.JoiningCustomerSession ||
_state == SupervisorSessionState.Incoming ||
_state == SupervisorSessionState.AgentMonitoring)
{
_state = state;
}
break;
case SupervisorSessionState.JoiningCustomerSession:
if (_state == SupervisorSessionState.GeneralAgentActivityTracking)
{
_state = state;
}
break;
case SupervisorSessionState.AgentMonitoring:
if (_state == SupervisorSessionState.JoiningCustomerSession)
{
_state = state;
}
break;
case SupervisorSessionState.Terminating:
if (_state < SupervisorSessionState.Terminating)
{
_state = state;
}
break;
case SupervisorSessionState.Terminated:
if (_state == SupervisorSessionState.Terminating)
{
_state = state;
}
break;
}
}
EventHandler <SupervisorSessionStateChangedEventArgs> handler = this.StateChanged;
if (handler != null)
{
handler(this, new SupervisorSessionStateChangedEventArgs(previousState, state));
}
}
internal SupervisorSessionStateChangedEventArgs(SupervisorSessionState previousState, SupervisorSessionState newState)
{
_previousState = previousState;
_newState = newState;
}
