/// <summary>
/// Method called by data load event. It does the following:
/// 1> Get Onload FSAR value
/// 2> Get all affected VIN mapped to currently opened reported Incident
/// 3> If _showSRFormAfterSave is set then show SR/VIN form
/// </summary>
private void _recordContext_DataLoaded(object sender, EventArgs e)
{
//Making onload async to reduce time of record load
var backgroundService = new BackgroundServiceUtil();
backgroundService.RunAsync(() =>
{
//Get all affected VIN's of reported incident
_affectedBusIds = new List <string>();
_incidentRecord = (IIncident)_recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident);
if (_incidentRecord != null)
{
string[] response = RightNowConnectService.GetService().GetAffectedBus(_incidentRecord.ID);
if (response != null)
{
_affectedBusIds = response.ToList();
}
}
//Get FSAR value on Load
_onLoadFSARVal = RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "FSAR", _incidentRecord);
string[] internalIncident = RightNowConnectService.GetService().GetAllInternalIncident(_incidentRecord.ID);
if (internalIncident != null)
{
RightNowConnectService.GetService().setIncidentField("CO", "no_of_sr", internalIncident.Length.ToString(), _incidentRecord);
}
});
}
public StatusBarControl(IGlobalContext gContext)
{
_staffAccount = RightNowConnectService.GetService().GetAccountDetails();
InitializeComponent(_staffAccount);
_gContext = gContext;
}
/// <summary>
/// Create Internal Incident and FSAR_VIN records Function
/// </summary>
private void CreateRecords()
{
//To not allow build event to add multiple VINs in case of warranty workorder type
//if VIN records already exist.
if (_woCatLabel == "Warranty")
{
string[] response = RightNowConnectService.GetService().GetAffectedBus(_incidentRecord.ID);
if (response != null)
{
_affectedBusIds = response.ToList();
}
if (_affectedBusIds.Count > 0)
{
form.Hide();
MessageBox.Show("For Warranty Work Order Category Multiple VINs cannot be added.");
}
else
{
CompleteBuildProcess();
}
}
else
{
CompleteBuildProcess();
}
}
/// <summary>
/// Get required details to build WebRequest
/// </summary>
public void GetDetails(IIncident incidentRecord, IRecordContext recordContext)
{
_incidentRecord = incidentRecord;
//Get the VIN Number
string[] vinDetails = RightNowConnectService.GetService().getBusInfo(_incidentRecord.ID);
if (vinDetails != null)
{
_vin = vinDetails[0].Split('~')[0];
}
//Get OOTB ORG ID
_supplierID = RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "supplier_from_webservice", _incidentRecord);
if (_supplierID == String.Empty)
{
WorkspaceAddIn.InfoLog("Supplier ID is blank");
return;
}
else
{
//Get EBS ORG ID
_supplierID = RightNowConnectService.GetService().GetEbsOrgID(Convert.ToInt32(_supplierID));
}
_causalPartNumber = RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "causal_part_nmbr", _incidentRecord);
if (_causalPartNumber == String.Empty)
{
WorkspaceAddIn.InfoLog("Causal Part Number is blank");
return;
}
_odometerReading = RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "odometer_reading", _incidentRecord);
if (_odometerReading == String.Empty)
{
WorkspaceAddIn.InfoLog("Odometer Reading is blank");
return;
}
_failedDate = RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "failure_date", _incidentRecord);
if (_failedDate == String.Empty)
{
WorkspaceAddIn.InfoLog("Failed Date is blank");
return;
}
//If all required info is valid then form jSon request parameter
var content = GetReqParam();
var jsonContent = WebServiceRequest.JsonSerialize(content);
jsonContent = jsonContent.Replace("xmlns", "@xmlns");
//Call webservice
string jsonResponse = WebServiceRequest.Get(_curlURL, jsonContent, "POST");
if (jsonResponse == "")
{
WorkspaceAddIn.InfoLog("Server didn't return any info");
}
else
{
ExtractResponse(jsonResponse);
}
return;
}
/// <summary>
/// Search for VIN records based on SR No or VIN No
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
private void SeacrhBtnClick(object sender, EventArgs e)
{
SelectAll_chkbx.Checked = false;
ClearAll_Chkbx.Checked = false;
var filters = new List <KeyValuePair <string, string> >();
#region if SR and VIN null
if ((SR_Cmbbx.SelectedItem == null || ((KeyValuePair <int, string>)SR_Cmbbx.SelectedItem).Key == 0) &&
Vin_txtbx.Text == String.Empty && CustomerFleetNo_txtbx.Text == string.Empty)
{
if (dataGridView1 != null)
{
clearDataGrid();//clear old view
}
MessageBox.Show("Select at least one Filter", "Attention", MessageBoxButtons.OK, MessageBoxIcon.Warning);
return;
}
#region if SR is not null
if (SR_Cmbbx.SelectedItem != null && ((KeyValuePair <int, string>)SR_Cmbbx.SelectedItem).Key != 0)
{
filters.Add(new KeyValuePair <string, string>("Sales Release", ((KeyValuePair <int, string>)SR_Cmbbx.SelectedItem).Value));
}
#endregion
#region if VIN is not null
if (Vin_txtbx.Text != String.Empty)
{
filters.Add(new KeyValuePair <string, string>("VIN", Vin_txtbx.Text));
}
#endregion
#region if Customer Fleet is not null
if (CustomerFleetNo_txtbx.Text != String.Empty)
{
filters.Add(new KeyValuePair <string, string>("Customer Fleet Number", CustomerFleetNo_txtbx.Text));
}
#endregion
//Run and Get Report Data based on filter value
CSVTable resultTable = RightNowConnectService.GetService().FilterSearch(filters);
if (resultTable.Rows.Length > 0)
{
//Show report data in grid format
ShowData(resultTable);
//Select the checkbox for Vins that already exist
SelectExistingVins();
}
else
{
if (dataGridView1 != null)
{
clearDataGrid();//clear old view
}
MessageBox.Show("No Result Found", "Attention", MessageBoxButtons.OK, MessageBoxIcon.Information);
}
#endregion
}
/// <summary>
/// Get ExternalReference for Contact/Org
/// </summary>
/// <param name="id"></param>
/// <param name="isContact"></param>
/// <param name="applicationId"></param>
/// <returns></returns>
public long GetContactOrgExternalReference(int id, bool isContact, String applicationId)
{
IRightNowConnectService rightNowConnect = RightNowConnectService.GetService();
String extRef = rightNowConnect.GetContactOrgExternalReference(id, isContact, applicationId);
long externalRef = Convert.ToInt64((String.IsNullOrWhiteSpace(extRef) ? "-1": extRef));
return(externalRef);
}
/// <summary>
/// Method to perform warranty check for creating "WARRANTY" type work order using old BOM query.
/// </summary>
public void WarrantyCheck(IIncident incidentRecord)
{
_rnConnectService = RightNowConnectService.GetService();
_rnConnectService._incidentVINObjects.Clear();//Clear the _incidentVINObjects variable that holds all incident_vin record to be updated with response
_incidentRecord = incidentRecord;
//Get basic field that need to be pass in webservce call,
//Null validation of these fields are handle by workspace rules
_odometer = RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "odometer_reading", _incidentRecord);
_causalPart = RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "causal_part_nmbr", _incidentRecord);
string failureDateInSTring = RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "failure_date", _incidentRecord);
_failureDate = Convert.ToDateTime(failureDateInSTring).ToString("dd-MMM-yyyy");
string[] busInfo = _rnConnectService.getBusInfo(_incidentRecord.ID);
if (busInfo != null && busInfo.Length > 0)
{
if (busInfo.Length > 1)
{
WorkspaceAddIn.InfoLog("It seems multi VIN are mapped with Reporting Incident, warrant type work order" +
" works only for individual VIN");
return;
}
else
{
_vin = busInfo[0].Split('~')[0];
_srNum = busInfo[0].Split('~')[1];
_incVinID = Convert.ToInt32(busInfo[0].Split('~')[2]);
//If all required info is valid then form jSon request parameter
var content = GetWarrantyReqParam();
var jsonContent = WebServiceRequest.JsonSerialize(content);
jsonContent = jsonContent.Replace("xmlns", "@xmlns");
//Call webservice
string jsonResponse = WebServiceRequest.Get(_curlURL, jsonContent, "POST");
if (jsonResponse == "")
{
WorkspaceAddIn.InfoLog("Server didn't returned any info");
return;
}
else
{
ExtractResponse(jsonResponse);
_rnConnectService.updateIncidentVinRecords();
}
}
}
else
{
WorkspaceAddIn.InfoLog("No Bus info found, please map a bus to reporting Incident and then click check warranty button");
return;
}
return;
}
/// <summary>
/// This function does basic validation like if unordered parts beed added to reported Incident, if so then
/// Call EBS parts order web-service to pass parts related info and store NF_SALES_ORDER no to each parts record
/// </summary>
/// <returns>string content that need to send to web-service</returns>
public void OrderParts(IIncident incidentRecord)
{
//Get reported Incident Info
int orderTypeId = Convert.ToInt32(RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "order_type", incidentRecord));
int billToId = Convert.ToInt32(RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "Bill_to_site", incidentRecord));
int shipToId = Convert.ToInt32(RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "Ship_to_site", incidentRecord));
string claimNum = incidentRecord.RefNo;
string projectNum = RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "project_number", incidentRecord);
string retrofitNum = RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "retrofit_number", incidentRecord);
//Get EBS ID from OSvC OOTB ID
string billToEbsID = _rnConnectService.GetEbsID(billToId);
string shipToEbsID = _rnConnectService.GetEbsID(shipToId);
string orgEbsID = _rnConnectService.GetBusOwnerEbsID(Convert.ToInt32(incidentRecord.OrgID));
string odrTypName = _rnConnectService.GetOrderTypeName(orderTypeId);
//Get unordered Parts mapped to reported incident
_partsInfo = _rnConnectService.GetPartsInfo(incidentRecord.ID);
if (_partsInfo == null || _partsInfo.Length <= 0)
{
WorkspaceAddIn.InfoLog("No parts have beed added to order");
return;
}
else
{
//Frame parts order request param structure
var content = GetPartsOdrReqParam(odrTypName, orgEbsID, shipToEbsID, billToEbsID, claimNum, projectNum, retrofitNum);
if (content == null)
{
return;
}
else
{
//Convert object to jSon string
var jsonContent = WebServiceRequest.JsonSerialize(content);
jsonContent = jsonContent.Replace("xmlns", "@xmlns");
//Call web-service
string jsonResponse = WebServiceRequest.Get(_curlURL, jsonContent, "POST");
if (jsonResponse == "")
{
WorkspaceAddIn.InfoLog("Server didn't returned any info");
return;
}
else
{
ExtractResponse(jsonResponse);
_rnConnectService.updateIncidentVinRecords();
}
}
}
}
public static bool ValidateCurrentSiteName()
{
string RightNowSiteNameFromConfig = RightNowConfigService.GetConfigValue(RightNowConfigKeyNames.RightnowHost);
string CurrentRightNowSiteName = RightNowConnectService.GetService().GetRightNowEndPointURIHost();
if (RightNowSiteNameFromConfig.Equals(CurrentRightNowSiteName))
{
return(true);
}
MessageBox.Show(OSCExceptionMessages.OracleSalesIntegrationSiteWarningMessage, OSCExceptionMessages.OracleSalesIntegrationSiteWarningTitle, MessageBoxButton.OK, MessageBoxImage.Warning);
return(false);
}
/// <summary>
/// Validate site names
/// </summary>
/// <returns>bool based on if the site name and current site name is same or not</returns>
public static bool ValidateCurrentSiteName()
{
string RightNowSiteNameFromConfig = RightNowConfigService.GetConfigValue(RightNowConfigKeyNames.RightnowHost);
string CurrentRightNowSiteName = RightNowConnectService.GetService().GetRightNowEndPointURIHost();
if (RightNowSiteNameFromConfig.Equals(CurrentRightNowSiteName))
{
return(true);
}
MessageBox.Show(ToaExceptionMessages.IntegrationWithFieldServiceIsNotSetupForThisServiceSite,
ToaExceptionMessages.FieldServiceIntegrationConfigurationError, MessageBoxButtons.OK, MessageBoxIcon.Warning);
return(false);
}
private void SetInventoryModel(WorkOrderModel workOrderModel, int workOrderId, InventoryModel primaryAssetInventoryModel, int workOrderType)
{
List <InventoryModel> InventoryModelList = new List <InventoryModel>();
if (null != primaryAssetInventoryModel && null != primaryAssetInventoryModel.Type)
{
InventoryModelList.Add(primaryAssetInventoryModel);
_log.Notice("WorkOrder Primary Asset Type :" + primaryAssetInventoryModel.Type);
}
//adding asset inventory model into workorder.
if (InventoryModelList.Count > 0)
{
workOrderModel.ActivityInventories = InventoryModelList;
}
//Adding work Order Type Inventory into Required Inventory List
List <RequiredInventoryModel> RequiredInventoryModelList = new List <RequiredInventoryModel>();
//string salesProductQuery = String.Format("select Quantity, Serial_Number, WO_Inventory from TOA.WO_Type_Inventory where Work_Order_Type = {0}", workOrderModel.WorkType);
string[] workOrder_type_inventories = RightNowConnectService.GetService().GetRequiredInventoryDetailsFromWorkOrderType(workOrderType);
if (workOrder_type_inventories != null)
{
foreach (string workOrder_type_inventory in workOrder_type_inventories)
{
string[] details = workOrder_type_inventory.Split('|');
RequiredInventoryModel reqInventoryModel = new RequiredInventoryModel();
reqInventoryModel.Quantity = details[1]; //Quantity = Quantity
reqInventoryModel.Model = details[2]; //model = Model
string[] productDetails = RightNowConnectService.GetService().GetProductDetailsFromProductID(details[0]); //Type = Product's ID (i.e. SalesProduct.PartNumber)
if (null != productDetails && productDetails.Length > 0)
{
reqInventoryModel.Type = productDetails[0];
}
else
{
_log.Warning("invtype_label is not valid for required inventory.");
}
RequiredInventoryModelList.Add(reqInventoryModel);
_log.Notice("Adding WorkOrder Required Inventory with ID :" + workOrderId);
}
}
if (RequiredInventoryModelList.Count > 0)
{
workOrderModel.RequiredInventories = RequiredInventoryModelList;
}
}
public void Handler()
{
try
{
string duration = null;
bool manual_duration;
IGenericField durationField = null;
IList <IGenericField> fields = _workOrderRecord.GenericFields;
foreach (IGenericField field in fields)
{
switch (field.Name)
{
case "Duration":
durationField = field;
break;
case "WO_Type":
if (field.DataValue.Value == null)
{
break;
}
int workorderTypeId = (Int32)field.DataValue.Value;
string[] workordertype = RightNowConnectService.GetService().GetWorkOrderTypeFromID(workorderTypeId);
manual_duration = (workordertype[1].Equals("1")) ? true : false;
if (manual_duration)
{
duration = workordertype[2];
}
break;
}
}
if (duration != null)
{
durationField.DataValue.Value = duration;
}
else
{
durationField.DataValue.Value = null;
}
_recordContext.RefreshWorkspace();
}
catch (Exception ex)
{
_log.Error(ex.Message, ex.StackTrace);
MessageBox.Show(ToaExceptionMessages.UnexpectedError, ToaExceptionMessages.TitleError,
MessageBoxButton.OK, MessageBoxImage.Error);
}
}
public WebServiceRequest(string method)
{
Timeout = 900000;
Method = method;
_rnConnectService = RightNowConnectService.GetService();
string webServiceLoginValue = _rnConnectService.GetConfigValue("CUSTOM_CFG_EBS_WS_LOGIN");
if (webServiceLoginValue != null)
{
var s = new JavaScriptSerializer();
var loginValue = s.Deserialize <WebServiceLoginCredential>(webServiceLoginValue);
_userName = loginValue.UserName;
_password = loginValue.Password;
}
}
/// <summary>
/// Get required details to build WebRequest
/// </summary>
public void MultiVinWarrantyCheck(IIncident incidentRecord)
{
try
{
_rnConnectService = RightNowConnectService.GetService();
_incidentRecord = incidentRecord;
string multiWarrantyConfigValue = _rnConnectService.GetConfigValue("CUSTOM_CFG_NEW_BOM_QUERY");
if (multiWarrantyConfigValue != null)
{
var s = new JavaScriptSerializer();
var configVerb = s.Deserialize <ConfigVerbs.RootObject>(multiWarrantyConfigValue);
_curlURL = configVerb.URL;
_headerURL = configVerb.xmlns;
_xmlnsURL = configVerb.RESTHeader.xmlns;
_respApplication = configVerb.RESTHeader.RespApplication;
_responsibility = configVerb.RESTHeader.Responsibility;
_securityGroup = configVerb.RESTHeader.SecurityGroup;
_nLSLanguage = configVerb.RESTHeader.NLSLanguage;
_orgID = configVerb.RESTHeader.Org_Id;
}
_rnConnectService._incidentVINObjects.Clear();//Clear the _incidentVINObjects variable that holds all incident_vin record to be updated with response
_causalPart = RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "causal_part_nmbr", incidentRecord);
string[] internalIncInfo = _rnConnectService.GetInternalIncident(incidentRecord.ID);
if (internalIncInfo != null)
{
_allInternalincident = internalIncInfo.ToList();
}
if (_allInternalincident.Count > 0)
{
var tasks = new Task[_allInternalincident.Count];
int ii = 0;
foreach (string internalIncident in _allInternalincident)
{
tasks[ii++] = Task.Factory.StartNew(() => RequestPerSR(internalIncident));
}
Task.WaitAll(tasks);
_rnConnectService.updateIncidentVinRecords();//Once all task over, call batch job to update Incident_VIN record
}
}
catch (Exception ex)
{
WorkspaceAddIn.InfoLog("Exeption in GetDetails: " + ex.Message);
}
}
/// <summary>
/// Method which is called to to show SR/VIN search form.
/// </summary>
public void selectSR_VIN()
{
IOrganization orgRecord = (IOrganization)_recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Organization);
string orgType = RightNowConnectService.GetService().getFieldFromOrgRecord("CO", "org_type", orgRecord);
string[] srList = RightNowConnectService.GetService().GetOrgSR(orgRecord.ID, Convert.ToInt32(orgType));
if (srList != null)
{
SalesReleaseVINSearchForm srVinForm = new SalesReleaseVINSearchForm(srList, _affectedBusIds, _recordContext);
srVinForm.ShowDialog();
}
else
{
InfoLog("No Sales release found for Org " + orgRecord.Name +
". Please make sure Customer submitting the incident has some sales relase mapped to it.");
}
}
private static void Main(string[] args)
{
//RightNowConfigService.Config();
//RightNowConnectService.GetService();
//QueryResultData[] result = RightNowConnectService.GetService().GetProductCatalogDetailsFromId(21);
//Console.WriteLine("Data:"+result);
var service = RightNowConnectService.GetService();
var config = service.GetRightNowConfigVerbValue("CUSTOM_CFG_Sales_Accel_Integrations");
var log = ToaLogService.GetLog();
log.Debug("Deepak: Hello Word!! : 11");
log.Error("Deepak: Hello Word!! : 12");
log.Fatal("Deepak: Hello Word!! : 13");
log.Notice("Deepak: Hello Word!! : 14");
log.Warning("Deepak: Hello Word!! : 15");
log.Click("Deepak: Hello Word!! : 16");
}
public static bool ValidateCurrentSiteName()
{
string RightNowSiteNameFromConfig = RightNowConfigService.GetConfigValue(RightNowConfigKeyNames.RIGHTNOW_HOST);
string CurrentRightNowSiteName = RightNowConnectService.GetService().GetRightNowEndPointURIHost();
if (RightNowSiteNameFromConfig.Equals(CurrentRightNowSiteName))
{
LogService.GetLog().Notice("Sitename validated!");
return(true);
}
LogService.GetLog()
.Error(string.Format("RightNowSiteNameFromConfig [{0}] is different from CurrentRightNowSiteName[{1}]",
RightNowSiteNameFromConfig, CurrentRightNowSiteName));
MessageBox.Show(ExceptionMessages.IOT_CONF_ERROR_MESSAGE, ExceptionMessages.IOT_CONF_ERROR_TITLE, MessageBoxButton.OK, MessageBoxImage.Warning);
return(false);
}
/// <summary>
/// Initialize the Scheduler
/// </summary>
/// <param name="isManagerOverride"></param>
/// <returns>True if the scheduler is properly initialized</returns>
public bool InitializeScheduler(bool isManagerOverride)
{
//_log.Info("Inside InitializeScheduler");
string bucket = null;
string workOrderType = null;
string postalCode = null;
ICustomObject record = _recordContext.GetWorkspaceRecord(this._recordContext.WorkspaceTypeName) as ICustomObject;
IList <IGenericField> fields = record.GenericFields;
foreach (IGenericField field in fields)
{
if (field.Name == "WO_Area")
{
bucket = (string)field.DataValue.Value;
}
else if (field.Name == "WO_Type")
{
int workorderTypeId = (Int32)field.DataValue.Value;
string[] workordertype = RightNowConnectService.GetService().GetWorkOrderTypeFromID(workorderTypeId);
workOrderType = workordertype[0];
}
else if (field.Name == "Contact_Postal_Code")
{
postalCode = field.DataValue.Value.ToString();
}
}
var monthlyViewSchedulerViewModel = new MonthlyViewSchedulerViewModel();
monthlyViewSchedulerViewModel.CalendarFirstDayOfWeek = (int)MonthlyViewCalendar.FirstDayOfWeek;
monthlyViewSchedulerViewModel.Bucket = bucket;
monthlyViewSchedulerViewModel.PostalCode = postalCode;
monthlyViewSchedulerViewModel.WorkOrderType = workOrderType;
monthlyViewSchedulerViewModel.RedQuotaCutoff = float.Parse(RightNowConfigService.GetConfigValue(RightNowConfigKeyNames.RedQuotaCutoff));
monthlyViewSchedulerViewModel.GreenQuotaCutoff = float.Parse(RightNowConfigService.GetConfigValue(RightNowConfigKeyNames.GreenQuotaCutoff));
monthlyViewSchedulerViewModel.IsManagerOverride = isManagerOverride;
DataContext = monthlyViewSchedulerViewModel;
//_log.Info("Bucket: " + bucket + " WorkOrderType: " + workOrderType + " Postal Code: " + postalCode + " IsManagerOverride: " + isManagerOverride);
return(monthlyViewSchedulerViewModel.InitializeCalendar());
}
/// <summary>
/// Initializes and displays out of office dialog.
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
private void statusButton_Click(object sender, EventArgs e)
{
_staffAccount = RightNowConnectService.GetService().GetAccountDetails();
if (_staffAccount != null)
{
var OOOControl = new OutOfOfficeControl(this);
OOOControl.PopulateControls(_staffAccount);
Window window = new Window
{
Title = Common.Title,
Content = OOOControl,
SizeToContent = SizeToContent.WidthAndHeight,
WindowStartupLocation = WindowStartupLocation.CenterScreen,
ResizeMode = ResizeMode.NoResize
};
window.ShowDialog();
}
}
public SupplierWarrantyCheckModel()
{
_rnConnectService = RightNowConnectService.GetService();
string supplierWarrantyConfigValue = _rnConnectService.GetConfigValue("CUSTOM_CFG_SUPPLIER_WARRANTY");
if (supplierWarrantyConfigValue != null)
{
var s = new JavaScriptSerializer();
var configVerb = s.Deserialize <WebServiceConfigVerbs.RootObject>(supplierWarrantyConfigValue);
_curlURL = configVerb.URL;
_xmlnsURL = configVerb.xmlns;
_headerURL = configVerb.RESTHeader.xmlns;
_respApplication = configVerb.RESTHeader.RespApplication;
_responsibility = configVerb.RESTHeader.Responsibility;
_securityGroup = configVerb.RESTHeader.SecurityGroup;
_nlsLanguage = configVerb.RESTHeader.NLSLanguage;
_orgID = configVerb.RESTHeader.Org_Id;
}
}
public PartsOrderModel()
{
_rnConnectService = RightNowConnectService.GetService();
string partsConfigValue = _rnConnectService.GetConfigValue("CUSTOM_CFG_PARTS_ORDER");
if (partsConfigValue != null)
{
var s = new JavaScriptSerializer();
var configVerb = s.Deserialize <ConfigVerbs.RootObject>(partsConfigValue);
_curlURL = configVerb.URL;
_headerURL = configVerb.xmlns;
_xmlnsURL = configVerb.RESTHeader.xmlns;
_respApplication = configVerb.RESTHeader.RespApplication;
_responsibility = configVerb.RESTHeader.Responsibility;
_securityGroup = configVerb.RESTHeader.SecurityGroup;
_nLSLanguage = configVerb.RESTHeader.NLSLanguage;
_orgID = configVerb.RESTHeader.Org_Id;
}
}
/// <summary>
/// Keep Select All and Clear All checkboxes unchecked during form load
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
private void IncidentVinFormLoad(object sender, EventArgs e)
{
ClearAll_Chkbx.Checked = false;
SelectAll_chkbx.Checked = false;
string woCatID = RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "work_order_category", _incidentRecord);
if (woCatID != "")
{
_woCatLabel = RightNowConnectService.GetService().GetWOCategoryLabel(Convert.ToInt32(woCatID));
}
if (_woCatLabel == "Warranty" && _existingAffectedVins.Count == 0)
{
MessageBox.Show("Work Order Category is selected as Warranty. Only one VIN can be added.");
dataGridView1.MultiSelect = false;
}
if (_woCatLabel == "Warranty" && _existingAffectedVins.Count > 0)
{
MessageBox.Show("Work Order Category is selected as Warranty. Multiple VINs cannot be added.");
this.Close();
}
}
/// <summary>
/// Funtion to handle ebs webservice response
/// </summary>
/// <param name="respJson">response in jSON string</param>
public void ExtractResponse(string jsonResp)
{
int _internalIncidentID = 0;
string[] internalIncident = RightNowConnectService.GetService().GetAllInternalIncident(_incidentRecord.ID);
if (internalIncident != null)
{
_internalIncidentID = Convert.ToInt32(internalIncident[0]);
}
//Extract response
Dictionary <string, object> data = (Dictionary <string, object>)WebServiceRequest.JsonDeSerialize(jsonResp);
Dictionary <String, object> outputParameters = (Dictionary <String, object>)data["OutputParameters"];
Dictionary <String, object> output = (Dictionary <String, object>)outputParameters["CIN_SUPPLIER_WARRANTY_PKG-24ISP"];
if (output["ISCOVERED"].ToString() == "1")
{
//autogenerate sClaim
//_rnConnectService.CreatesClaim(_incidentRecord.ID);
RightNowConnectService.GetService().UpdateInternalIncidentForSupplier(_internalIncidentID, true, output["DESCRIPTION"].ToString());
//Create a child object to store Supplier recoverable limit
_rnConnectService.CreateSupplierInfo(_incidentRecord.ID,
output["DESCRIPTION"].ToString(),
output["TEMPLATE_NAME"].ToString(),
output["PARTS_REIMB_PERC"].ToString(),
output["PARTS_MAX_AMOUNT"].ToString(),
output["LABOUR_REIMB_PERC"].ToString(),
output["LABOUR_MAX_AMOUNT"].ToString(),
output["OTHER_REIMB_PERC"].ToString(),
output["OTHER_MAX_AMOUNT"].ToString()
);
}
else
{
RightNowConnectService.GetService().UpdateInternalIncidentForSupplier(_internalIncidentID, false, output["DESCRIPTION"].ToString());
}
}
/// <summary>
/// Method called by data Save event. It doesn the following task;
/// 1> Check if FSAR is changed
/// 2> If FSAR is changed then it updates all internal incident (which SR virtually) with new FSAR record
///
/// </summary>
private void _recordContext_Saved(object sender, System.EventArgs e)
{
_allInternalIncidents = new List <string>();
string currentFSAR = RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "FSAR", _incidentRecord);
//If FSAR is changed then update all internal incident with same FSAR
if (_onLoadFSARVal != currentFSAR)
{
string[] allInternalInc = RightNowConnectService.GetService().GetAllInternalIncident(_incidentRecord.ID);
if (allInternalInc != null)
{
_allInternalIncidents = allInternalInc.ToList();
RightNowConnectService.GetService().UpdateInternalIncident(_allInternalIncidents, currentFSAR);
}
}
//If flag is set to show SR/VIN form on save then call selectSR_VIN function
if (_showSRFormAfterSave)
{
_showSRFormAfterSave = false;
System.Threading.Thread selectSrVinThread = new System.Threading.Thread(selectSR_VIN);
selectSrVinThread.Start();
}
}
/// <summary>
/// Funtion to handle ebs webservice response
/// </summary>
/// <param name="respJson">response in jSON string</param>
public void ExtractResponse(string jsonResp)
{
//save webservice response
// RightNowConnectService.GetService().setIncidentField("CO", "WebServiceResponse", jsonResp, _incidentRecord);
Dictionary <string, string> incidentVinInfo = new Dictionary <string, string>();
Dictionary <string, object> singleOptionGroup;
jsonResp = jsonResp.Replace("@xmlns:xsi", "@xmlns_xsi"); //formating json string
jsonResp = jsonResp.Replace("@xsi:nil", "@xsi_nil"); //formating json string
jsonResp = jsonResp.Replace("PKG_V2-24", "PKG_V2_24"); //formating json string
//converting json string to Dictionary<string, object>
Dictionary <string, object> data = (Dictionary <string, object>)WebServiceRequest.JsonDeSerialize(jsonResp);
Dictionary <string, object> output = (Dictionary <string, object>)data["OutputParameters"];
Dictionary <string, object> param = (Dictionary <string, object>)output["CIN_BOM_QUERY_PKG_V2_24ISPARTWA"];
string combo = "";
string busModel = "";
string vin = "";
string[] ewrInfo;
string[] busInfo = _rnConnectService.getBusInfoIV(_incVinID);
//Check if multi option group is retured, if so then save jSon response
if (IsArray(param["CIN_BOM_QUERY_PKG_V2_24ISPARTWA_ITEM"]))
{
object[] optionItems = (object[])param["CIN_BOM_QUERY_PKG_V2_24ISPARTWA_ITEM"];
if (optionItems.Length == 1)//if one elemnet in an array that mean too single option group
{
singleOptionGroup = (Dictionary <string, object>)optionItems[0];
}
else
{
//Get part desc from first item, as it will same across all item of multioption grp
Dictionary <string, object> firstItem = (Dictionary <string, object>)optionItems[0];
RightNowConnectService.GetService().setIncidentField("CO", "causal_part_desc", firstItem["PART_DESC"].ToString(), _incidentRecord);
//Include the vendor id (org) and EWR_Xref_Id in multi option grp object[], so it can be used in other add-in logic
foreach (object option in optionItems)
{
Dictionary <string, object> response = (Dictionary <string, object>)option;
if (busInfo != null && busInfo.Length > 0)
{
vin = busInfo[0].Split('~')[0];
busModel = vin.Substring(4, 1);
combo = busModel + "-" + response["OPTIONGROUP_SEQNO"].ToString().Trim();
ewrInfo = _rnConnectService.getEWRID(combo);
if (ewrInfo != null && ewrInfo.Length > 0)
{
response.Add("EWR_Xref_Id", ewrInfo[0].Split('~')[0]);// add EWR_Xref_Id in response list for multi option grp
}
}
}
string optionGrpJson = WebServiceRequest.JsonSerialize(output["CIN_BOM_QUERY_PKG_V2_24ISPARTWA"]);
_rnConnectService.addIncidentVINRecord(_incVinID, null, optionGrpJson);
return;
}
}
//If 1 item is retured then set individual field of incident_vin record
else
{
singleOptionGroup = (Dictionary <string, object>)param["CIN_BOM_QUERY_PKG_V2_24ISPARTWA_ITEM"];
}
if (singleOptionGroup != null)
{
RightNowConnectService.GetService().setIncidentField("CO", "causal_part_desc", singleOptionGroup["PART_DESC"].ToString(), _incidentRecord);
if (singleOptionGroup["VENDOR_ID"].ToString().Trim() != "")
{
//Get OOTB ORG ID from EBS ORG ID
string orgID = _rnConnectService.GetOrgID(Convert.ToInt32(singleOptionGroup["VENDOR_ID"].ToString()));
//RightNowConnectService.GetService().setIncidentField("CO", "supplier_from_webservice", orgID, _incidentRecord);
incidentVinInfo.Add("supplier_from_webservice", orgID);
}
if (singleOptionGroup["DESCRIPTION"].ToString().Trim() == "Warranty Start Date and Date From Plant are blank for the VIN")
{
WorkspaceAddIn.InfoLog(singleOptionGroup["DESCRIPTION"].ToString());
}
incidentVinInfo.Add("under_warranty", singleOptionGroup["ISCOVERED"].ToString().Trim());
incidentVinInfo.Add("causal_part_nmbr_bom_pn", singleOptionGroup["PART_NUMBER"].ToString().Trim());
incidentVinInfo.Add("causal_part_desc_bom_pn", singleOptionGroup["DESCRIPTION"].ToString().Trim());
incidentVinInfo.Add("coverage_name", singleOptionGroup["COVERAGE_NAME"].ToString().Trim());
incidentVinInfo.Add("coverage_desc", singleOptionGroup["COVERAGE_DESC"].ToString().Trim());
incidentVinInfo.Add("optiongroup_seqno", singleOptionGroup["OPTIONGROUP_SEQNO"].ToString().Trim());
incidentVinInfo.Add("s_policy_name", singleOptionGroup["SPOLICY_NAME"].ToString().Trim());
incidentVinInfo.Add("s_policy_desc", singleOptionGroup["SPOLICY_DESC"].ToString().Trim());
//_rnConnectService.addIncidentVINRecord(_incVinID, "", "", singleOptionGroup["ISCOVERED"].ToString(), "",
// singleOptionGroup["OPTIONGROUP_SEQNO"].ToString());
//Logic to update EWR_Xref_Id field
if (busInfo != null && busInfo.Length > 0)
{
vin = busInfo[0].Split('~')[0];
if (vin != "")
{
busModel = vin.Substring(4, 1);
combo = busModel + "-" + singleOptionGroup["OPTIONGROUP_SEQNO"].ToString().Trim();
ewrInfo = _rnConnectService.getEWRID(combo);
if (ewrInfo != null && ewrInfo.Length > 0)
{
incidentVinInfo.Add("EWR_Xref_Id", ewrInfo[0].Split('~')[0]);
}
}
}
_rnConnectService.addIncidentVINRecord(_incVinID, incidentVinInfo, "");
}
}
/// <summary>
/// Saves date on OK button click
/// </summary>
/// <param name="sender"></param>
/// <param name="routedEventArgs"></param>
public void OkClick(object sender, RoutedEventArgs routedEventArgs)
{
logger.Debug("OutOfOfficeControl - OkClick() - Entry");
var updatedAccount = new StaffAccount();
updatedAccount.OooFlag = OutOfOfficeCheckbox.IsChecked.GetValueOrDefault();
updatedAccount.OooTimezone = (TimezoneDropdown.SelectedValue != null) ? TimezoneDropdown.SelectedValue.ToString() : null;
DateTime?fromDateTime = null;
DateTime?toDateTime = null;
if (FromDateTime.SelectedDate != null || ToDateTime.SelectedDate != null)
{
//Combining date and time to store
string fromDate = FromDateTime.SelectedDate.GetValueOrDefault().Date.ToString("d");
string fromTime = FromTimeDropdown.SelectedValue.ToString();
string toDate = ToDateTime.SelectedDate.GetValueOrDefault().Date.ToString("d");
string toTime = ToTimeDropdown.SelectedValue.ToString();
fromDateTime = Convert.ToDateTime(fromDate + " " + fromTime);
toDateTime = Convert.ToDateTime(toDate + " " + toTime);
//Validating if user entered date/time without timezone.
if ((fromDateTime != default(DateTime) || toDateTime != default(DateTime)) && TimezoneDropdown.SelectedValue == null)
{
System.Windows.Forms.MessageBox.Show(OOOExceptionMessages.TimezoneCannotBeEmpty,
Common.ErrorLabel, MessageBoxButtons.OK, MessageBoxIcon.Error);
TimezoneLabel.Content = "*" + Common.TimezoneLabel;
TimezoneLabel.Foreground = new SolidColorBrush(Colors.Red);
return;
}
//Validating if user entered From Date/Time is less than To Date/Time.
if (fromDateTime > toDateTime)
{
System.Windows.Forms.MessageBox.Show(OOOExceptionMessages.FromDateGreaterThanToDate,
Common.ErrorLabel, MessageBoxButtons.OK, MessageBoxIcon.Error);
return;
}
if (updatedAccount.OooTimezone != null)
{
string windowsTimezone = TimezoneService.GetService().GetWindowsTimezone(updatedAccount.OooTimezone);
TimeZoneInfo timeszone = TimeZoneInfo.FindSystemTimeZoneById(windowsTimezone);
fromDateTime = TimeZoneInfo.ConvertTimeToUtc((DateTime)fromDateTime, timeszone);
toDateTime = TimeZoneInfo.ConvertTimeToUtc((DateTime)toDateTime, timeszone);
}
}
updatedAccount.OooStart = fromDateTime;
updatedAccount.OooEnd = toDateTime;
updatedAccount.OooMsgOption = PersonalMsgOptionsDropdown.SelectedValue.ToString();
updatedAccount.OooMsg = PersonalMsgOptionsDropdown.SelectedValue.ToString().Equals(PersonalMsgOptions.StandardMessage) ? " " : PersonalMsgTextbox.Text;
var result = RightNowConnectService.GetService().updateCustomFields(updatedAccount);
if (result)
{
_statusBarControl.statusButton.Text = (updatedAccount.OooFlag) ? Common.OutOfOfficeLabel : Common.AvailableLabel;
_statusBarControl.statusButton.ForeColor = (updatedAccount.OooFlag) ? Color.DarkRed : Color.DarkGreen;
}
Window.GetWindow(this).Close();
logger.Debug("OutOfOfficeControl - OkClick() - Exit");
}
public void PopulateContactDetails()
{
IContact contactRecord = _recordContext.GetWorkspaceRecord(WorkspaceRecordType.Contact) as IContact;
IIncident incidentRecord = _recordContext.GetWorkspaceRecord(WorkspaceRecordType.Incident) as IIncident;
IList <IGenericField> fields = _workOrderRecord.GenericFields;
foreach (IGenericField field in fields)
{
switch (field.Name)
{
case "Contact_Street":
if (contactRecord != null && contactRecord.AddrStreet != null)
{
field.DataValue.Value = contactRecord.AddrStreet;
}
break;
case "Contact_Province_State":
if (contactRecord != null && contactRecord.AddrProvID != null)
{
field.DataValue.Value = contactRecord.AddrProvID;
}
break;
case "Contact_City":
if (contactRecord != null && contactRecord.AddrCity != null)
{
field.DataValue.Value = contactRecord.AddrCity;
}
break;
case "Contact_Postal_Code":
if (contactRecord != null && contactRecord.AddrPostalCode != null)
{
field.DataValue.Value = contactRecord.AddrPostalCode;
}
break;
case "Contact_Email":
if (contactRecord != null && contactRecord.EmailAddr != null)
{
field.DataValue.Value = contactRecord.EmailAddr;
}
break;
case "Contact_Phone":
if (contactRecord != null && contactRecord.PhHome != null)
{
field.DataValue.Value = contactRecord.PhHome;
}
else if (contactRecord != null && contactRecord.PhOffice != null)
{
field.DataValue.Value = contactRecord.PhOffice;
}
break;
case "Contact_Mobile_Phone":
if (contactRecord != null && contactRecord.PhMobile != null)
{
field.DataValue.Value = contactRecord.PhMobile;
}
break;
case "Resolution_Due":
string[] milestones = RightNowConnectService.GetService().GetResolutionDueFromID(incidentRecord.ID);
if (milestones != null && milestones.Count() > 0)
{
field.DataValue.Value = milestones[0];
}
break;
}
_recordContext.RefreshWorkspace();
}
}
/// <summary>
/// Get the Incident Vin ID
/// </summary>
/// <param name="vinInfos"></param>
/// <param name="vin"></param>
/// <returns></returns>
private void ExtractIncidentVinInfo(object vinItem, string[] vinsOfInternalInc)
{
Dictionary <string, object> singleOptionGroup = null;
string orgID = "";
string vendorID = "";
Dictionary <string, object> item = (Dictionary <string, object>)vinItem;
Dictionary <string, string> incidentVinInfo = new Dictionary <string, string>();
string combo = "";
string busModel = "";
string vin = "";
string[] ewrInfo;
int incidentVinID = getIncidentVinID(vinsOfInternalInc, item["VIN"].ToString());
string[] busInfo = _rnConnectService.getBusInfoIV(incidentVinID);
//By deafult set causal_part_desc at RI level
RightNowConnectService.GetService().setIncidentField("CO", "causal_part_desc", item["PART_DESC"].ToString(), _incidentRecord);
//Get OOTB ORG ID from EBS ORG ID
if (item["VENDOR_ID"].ToString().Trim() != "")
{
vendorID = item["VENDOR_ID"].ToString();
orgID = _rnConnectService.GetOrgID(Convert.ToInt32(vendorID));
incidentVinInfo.Add("supplier_from_webservice", orgID);
}
Dictionary <string, object> vinSubResult = (Dictionary <string, object>)item["VIN_SUB_RESULT"];
if (vinSubResult == null)//if no info sent by EBS then return
{
return;
}
//Check if multi option group is retured, if so then save jSon response
if (IsArray(vinSubResult["VIN_SUB_RESULT_ITEM"]))
{
object[] optionItems = (object[])vinSubResult["VIN_SUB_RESULT_ITEM"];
if (optionItems.Length == 1)//if one elemnet in an array that mean too single option group
{
singleOptionGroup = (Dictionary <string, object>)optionItems[0];
}
else
{
//Include the vendor id (org) and EWR_Xref_Id in multi option grp object[], so it can be used in other add-in logic
foreach (object option in (object[])((Dictionary <string, object>)((Dictionary <string, object>)vinItem)["VIN_SUB_RESULT"])["VIN_SUB_RESULT_ITEM"])
{
Dictionary <string, object> response = (Dictionary <string, object>)option;
if (busInfo != null && busInfo.Length > 0)
{
vin = busInfo[0].Split('~')[0];
busModel = vin.Substring(4, 1);
combo = busModel + "-" + response["OPTIONGROUP_SEQNO"].ToString().Trim();
ewrInfo = _rnConnectService.getEWRID(combo);
if (ewrInfo != null && ewrInfo.Length > 0)
{
response.Add("EWR_Xref_Id", ewrInfo[0].Split('~')[0]);// add EWR_Xref_Id in response list for multi option grp
}
}
response.Add("VENDOR_ID", vendorID);//add VENDOR_ID in response list
}
string optionGrpJson = WebServiceRequest.JsonSerialize(((Dictionary <string, object>)vinItem)["VIN_SUB_RESULT"]);
_rnConnectService.addIncidentVINRecord(incidentVinID, null, optionGrpJson);
}
}
//If not in array that means single option group
else
{
singleOptionGroup = (Dictionary <String, object>)vinSubResult["VIN_SUB_RESULT_ITEM"];
}
if (singleOptionGroup != null)
{
incidentVinInfo.Add("warranty_start_date", singleOptionGroup["WARRANTY_START_DATE"].ToString().Trim());
incidentVinInfo.Add("warranty_end_date", singleOptionGroup["WARRANTY_END_DATE"].ToString().Trim());
incidentVinInfo.Add("under_warranty", singleOptionGroup["ISCOVERED"].ToString().Trim());
incidentVinInfo.Add("optiongroup_seqno", singleOptionGroup["OPTIONGROUP_SEQNO"].ToString().Trim());
incidentVinInfo.Add("causal_part_desc_bom_pn", singleOptionGroup["DESCRIPTION"].ToString().Trim());
incidentVinInfo.Add("causal_part_nmbr_bom_pn", singleOptionGroup["PART_NUMBER"].ToString().Trim());
//Logic to update EWR_Xref_Id field
if (busInfo != null && busInfo.Length > 0)
{
vin = busInfo[0].Split('~')[0];
busModel = vin.Substring(4, 1);
combo = busModel + "-" + singleOptionGroup["OPTIONGROUP_SEQNO"].ToString().Trim();
ewrInfo = _rnConnectService.getEWRID(combo);
if (ewrInfo != null && ewrInfo.Length > 0)
{
incidentVinInfo.Add("EWR_Xref_Id", ewrInfo[0].Split('~')[0]);
}
}
_rnConnectService.addIncidentVINRecord(incidentVinID, incidentVinInfo, "");
}
}
/// <summary>
/// Method to fetch Opportunity and return respective models.
/// </summary>
/// <param name="context"></param>
/// <returns>List of Opportunity Models</returns>
private List <OpportunityModel> getOpportunitesList(IRecordContext context)
{
var opportunitiesList = new List <OpportunityModel>();
if (context != null)
{
var tokenSource = new CancellationTokenSource();
CancellationToken token = tokenSource.Token;
Boolean timeout = false;
string timeoutValue = RightNowConfigService.GetConfigValue(RightNowConfigKeyNames.SalesTimeout);
var orgRecord = context.GetWorkspaceRecord(WorkspaceRecordType.Organization) as IOrganization;
if (orgRecord != null)
{
string ext_ref = RightNowConnectService.GetService().GetContactOrgExternalReference(orgRecord.ID,
false, OracleRightNowOSCAddInNames.OpportunityReportTableAddIn);
//If the contact is a non sales contact
if (String.IsNullOrEmpty(ext_ref))
{
_logger.Debug("External reference is empty or null for the org. Returning empty opportunity list.");
return(opportunitiesList);
}
if (!String.IsNullOrEmpty(timeoutValue))
{
var task = Task.Factory.StartNew(() => OpportunityService.GetService().FindOpenOpportunities(OSCOpportunitiesTableMetadata.OrgFilterColumn, ext_ref), token);
if (!task.Wait(Convert.ToInt32(timeoutValue)))
{
timeout = true;
tokenSource.Cancel();
}
else
{
opportunitiesList = task.Result;
task.Dispose();
}
}
else
{
_logger.Debug("Sales Timesout value is either empty or null");
opportunitiesList = OpportunityService.GetService().FindOpenOpportunities(OSCOpportunitiesTableMetadata.OrgFilterColumn, ext_ref);
}
_logger.Debug("No. of opportunities fetched for Org #" + ext_ref + " : " + ((opportunitiesList != null) ? opportunitiesList.Count.ToString() : "null"));
}
else
{
var contactRecord = context.GetWorkspaceRecord(WorkspaceRecordType.Contact) as IContact;
if (contactRecord != null)
{
string ext_ref = RightNowConnectService.GetService().GetContactOrgExternalReference(contactRecord.ID,
true, OracleRightNowOSCAddInNames.OpportunityReportTableAddIn);
//If the contact is a non sales contact
if (String.IsNullOrEmpty(ext_ref))
{
_logger.Debug("External reference is empty or null for contact. Returning empty opportunity list.");
return(opportunitiesList);
}
if (!String.IsNullOrEmpty(timeoutValue))
{
var task = Task.Factory.StartNew(() => OpportunityService.GetService().FindOpenOpportunities(OSCOpportunitiesTableMetadata.ContactFilterColumn, ext_ref), token);
if (!task.Wait(Convert.ToInt32(timeoutValue)))
{
timeout = true;
tokenSource.Cancel();
}
else
{
opportunitiesList = task.Result;
task.Dispose();
}
}
else
{
_logger.Debug("Sales Timesout value is either empty or null");
opportunitiesList = OpportunityService.GetService().FindOpenOpportunities(OSCOpportunitiesTableMetadata.ContactFilterColumn, ext_ref);
}
_logger.Debug("No. of opportunities fetched for Contact #" + ext_ref + " : " + ((opportunitiesList != null) ? opportunitiesList.Count.ToString() : "null"));
}
}
if (timeout)
{
_logger.Debug("FindOpportunity request timed out!");
MessageBox.Show(OSCExceptionMessages.FindOppTimedOut, OSCOpportunitiesCommon.FindOppTimedOutTitle,
MessageBoxButtons.OK, MessageBoxIcon.Exclamation);
}
}
return(opportunitiesList);
}
public void SetExpirationDate()
{
try
{
string fsarTimeLimit = "";
string offset;
string duration;
//Get FSAR time limit value
IGenericObject fsar = (IGenericObject)_recordContext.GetWorkspaceRecord("CO$FSAR");
IIncident incident = (IIncident)_recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident);
foreach (IGenericField genField in fsar.GenericFields)
{
if (genField.Name == "time_limit" && genField.DataValue.Value != null)
{
fsarTimeLimit = genField.DataValue.Value.ToString();
break;
}
}
if (fsarTimeLimit != "")
{
offset = fsarTimeLimit.Split(' ')[0];
duration = fsarTimeLimit.Split(' ')[1];
//Check for adding Days to current date
if (duration.Contains("D") || duration.Contains("d"))
{
_expirationDate = DateTime.Now.AddDays(Convert.ToDouble(offset));
}
//Check for adding Weeks to current date
if (duration.Contains("W") || duration.Contains("w"))
{
double days = Convert.ToDouble(offset);
//Convert weeks to days
days = days * 7;
_expirationDate = DateTime.Now.AddDays(Convert.ToDouble(days));
}
//Check for adding Months to current date
if (duration.Contains("M") || duration.Contains("m"))
{
_expirationDate = DateTime.Now.AddMonths(Convert.ToInt32(offset));
}
RightNowConnectService.GetService().setIncidentField("CO", "expiration_date", _expirationDate.ToString(), incident);
/*foreach (ICustomAttribute customAttribute in incident.CustomAttributes)
* {
* if (customAttribute.GenericField.Name == "CO$expiration_date")
* {
* customAttribute.GenericField.DataValue.Value = (object)_expirationDate;
* break;
* }
* }*/
}
}
catch (Exception ex)
{
MessageBox.Show("Exception in Setting Expiration Date: " + ex.Message);
}
}