//public void IntegrateSalesforce(bool IsSalesforceEnabled)
//{
// this.EnableIntigeration(IsSalesforceEnabled);
//}
#endregion Other
#region GetOpenMediaInteractionContent
public Genesyslab.Platform.Contacts.Protocols.ContactServer.Events.EventGetInteractionContent GetOpenMediaInteractionContent(string InteractionId, bool includeAttachments)
{
try
{
this._logger.Info("GetOpenMediaInteractionContent: Retrieving UCS Content for the IXN Id : " + InteractionId);
if (this.UCSServer != null)
{
RequestGetInteractionContent ucsRequest = RequestGetInteractionContent.Create();
ucsRequest.InteractionId = InteractionId;
ucsRequest.IncludeAttachments = includeAttachments;
IMessage ucsResponse = this.UCSServer.Request(ucsRequest);
if (ucsResponse is Genesyslab.Platform.Contacts.Protocols.ContactServer.Events.EventError)
{
this._logger.Error("GetOpenMediaInteractionContent: Event Error Returend while requesting GetOpenMediaInteractionContent for the Interaction Id : " + InteractionId + "\n Error Message :" + ucsResponse.ToString());
}
return(ucsResponse as EventGetInteractionContent);
}
else
{
this._logger.Error("GetOpenMediaInteractionContent: UCS Protocol is null.");
}
}
catch (Exception generalException)
{
this._logger.Error("GetOpenMediaInteractionContent: Error occurred at :" + generalException.ToString());
}
return(null);
}
/// <summary>
/// Gets Chat interaction Content
/// </summary>
/// <param name="ixnId"></param>
/// <returns></returns>
private string GetChatInteractionContent(string ixnId)
{
try
{
this.logger.Info("GetChatInteractionContent : Retrieving Chat Content for the IXN Id : " + ixnId);
if (Settings.AgentDetails.UCSServer != null)
{
RequestGetInteractionContent ucsRequest = RequestGetInteractionContent.Create();
ucsRequest.InteractionId = ixnId;
IMessage ucsResponse = Settings.AgentDetails.UCSServer.Request(ucsRequest);
if (ucsResponse is Genesyslab.Platform.Contacts.Protocols.ContactServer.Events.EventError)
{
this.logger.Error("GetChatInteractionContent : Event Error Returend while requesting Chat Interaction Data with Interaction Id : " + ixnId + "\n Error Message :" + ucsResponse.ToString());
}
else
{
EventGetInteractionContent chatContent = ucsResponse as EventGetInteractionContent;
if (chatContent != null)
{
if (!String.IsNullOrEmpty(chatContent.InteractionContent.StructuredText))
{
return(GetFormattedChatData(chatContent.InteractionContent.StructuredText, ixnId));
}
}
}
}
else
{
this.logger.Error("GetChatInteractionContent : Could not retrieve chat content because UCS Protocol is null.");
}
}
catch (Exception generalException)
{
this.logger.Error("GetChatInteractionContent : Error occurred at :" + generalException.ToString());
}
return(string.Empty);
}
/// <summary>
/// Gets the recent interaction list.
/// </summary>
/// <param name="universalContactServerProtocol">The universal contact server protocol.</param>
/// <param name="mediaType">Type of the media.</param>
/// <param name="interactionID">The interaction unique identifier.</param>
/// <returns></returns>
public static IMessage GetInteractionContent(string interactionID, bool isAttachments)
{
Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
IMessage message = null;
try
{
RequestGetInteractionContent requestGetInteractionContent = RequestGetInteractionContent.Create();
requestGetInteractionContent.InteractionId = interactionID;
requestGetInteractionContent.IncludeAttachments = isAttachments;
if (Settings.UCSProtocol != null && Settings.UCSProtocol.State == ChannelState.Opened)
{
logger.Info("------------RequestToGetInteractionContent-------------");
logger.Info("InteractionId :" + interactionID);
logger.Info("-------------------------------------------------------");
message = Settings.UCSProtocol.Request(requestGetInteractionContent);
if (message != null)
{
logger.Trace(message.ToString());
}
else
{
logger.Trace("null response from RequestGetInteractionContent");
}
}
else
{
logger.Warn("Universal Contact Server protocol is Null or Closed");
}
}
catch (Exception generalException)
{
logger.Error("Error occurred while sending Request Get Interaction Content as : " + generalException.ToString());
}
return(message);
}
