public void PrintResult()
{
try
{
var l1Support = new Level1Support();
var l2Support = new Level2Support();
var l3Support = new Level3Support();
var requestAssign = new RequestAssign();
l1Support.AssignToNextLevel(l2Support).AssignToNextLevel(l3Support);
requestAssign.HandleRequest(l1Support, "L3");
requestAssign.HandleRequest(l3Support, "L1");
}
catch (Exception ex)
{
Console.WriteLine($"Error:{ex.Message}");
}
}
private void unassignedTicketsList_MouseDoubleClick(object sender, MouseEventArgs e)
{
//--------------------------------------------
//Assigns the clicked trouble ticket to solver
//--------------------------------------------
RequestAssign request = new RequestAssign();
request.id = this.unassignedTicketsList.SelectedItems[0].SubItems[0].Text;
request.solverId = this.solverid;
request.solverName = this.name;
ResponseAssign response = (ResponseAssign)WebRequestPost.makeRequest <ResponseAssign>("/troubletickets/assign", request);
if (response.error.Equals("1"))
{
MessageBox.Show(
response.message,
"Error",
MessageBoxButtons.OK,
MessageBoxIcon.Error);
}
else if (!response.error.Equals("0"))
{
MessageBox.Show(
"What??",
"Seriously, what?",
MessageBoxButtons.OK,
MessageBoxIcon.Question);
}
//--------------------------------------------
//Creates new window
showAssignedTicketITSolver wind = new showAssignedTicketITSolver();
wind.name = this.name;
wind.email = this.email;
wind.solverid = this.solverid;
wind.ticketId = this.unassignedTicketsList.SelectedItems[0].SubItems[0].Text;
bool ctrl = false;
//--------------------------------------------
//Request information for the clicked trouble ticket
//--------------------------------------------
RequestTroubleTicket request2 = new RequestTroubleTicket();
request2.id = this.unassignedTicketsList.SelectedItems[0].SubItems[0].Text;
ResponseTroubleTicket response2 = (ResponseTroubleTicket)WebRequestPost.makeRequest <ResponseTroubleTicket>("/troubletickets/get", request2);
if (response2.error.Equals("1"))
{
MessageBox.Show(
response2.message,
"Error",
MessageBoxButtons.OK,
MessageBoxIcon.Error);
}
else if (!response2.error.Equals("0"))
{
MessageBox.Show(
"What??",
"Seriously, what?",
MessageBoxButtons.OK,
MessageBoxIcon.Question);
}
//--------------------------------------------
wind.changeAnswerText(response2.answer);
wind.changeDescriptionText(response2.description);
wind.changeStatusText(response2.state);
wind.changeTitleText(response2.title);
wind.changeAuthorText(response2.name);
wind.changeDateText(response2.date);
//--------------------------------------------
//Request for secondary questions
//--------------------------------------------
RequestSecondaryQuestions request3 = new RequestSecondaryQuestions();
request3.id = this.unassignedTicketsList.SelectedItems[0].SubItems[0].Text;
ResponseSecondaryQuestions response3 = (ResponseSecondaryQuestions)WebRequestPost.makeRequest <ResponseSecondaryQuestions>("/troubletickets/getsecondaryquestions", request3);
if (response3.error.Equals("1"))
{
MessageBox.Show(
response3.message,
"Error",
MessageBoxButtons.OK,
MessageBoxIcon.Error);
}
else if (!response3.error.Equals("0"))
{
MessageBox.Show(
"What??",
"Seriously, what?",
MessageBoxButtons.OK,
MessageBoxIcon.Question);
}
//--------------------------------------------
foreach (TroubleTicket ticket in response3.secondaryQuestions)
{
wind.addSubTicket(ticket.id, ticket.title, ticket.state);
if (ticket.state.Equals("unsolved"))
{
ctrl = true;
}
}
if (ctrl == true)
{
wind.makeSubmitButtonUclickable();
wind.makeAnswerTextBoxUnavailable();
}
refreshButton_Click(sender, e);
wind.ShowDialog();
refreshButton_Click(sender, e);
}
