public Boolean initializeLogger(IGlobalContext globalContext)
{
EndpointAddress endPointAddr = new EndpointAddress(globalContext.GetInterfaceServiceUrl(ConnectServiceType.Soap));
// Minimum required
BasicHttpBinding binding = new BasicHttpBinding(BasicHttpSecurityMode.TransportWithMessageCredential);
binding.Security.Message.ClientCredentialType = BasicHttpMessageCredentialType.UserName;
// Optional depending upon use cases
binding.MaxReceivedMessageSize = 1024 * 1024;
binding.MaxBufferSize = 1024 * 1024;
binding.MessageEncoding = WSMessageEncoding.Mtom;
// Create client proxy class
RightNowSyncPortClient client = new RightNowSyncPortClient(binding, endPointAddr);
// Ask the client to not send the timestamp
BindingElementCollection elements = client.Endpoint.Binding.CreateBindingElements();
elements.Find <SecurityBindingElement>().IncludeTimestamp = false;
client.Endpoint.Binding = new CustomBinding(elements);
// Ask the Add-In framework the handle the session logic
globalContext.PrepareConnectSession(client.ChannelFactory);
this.client = client;
this.extObject = getExtension();
return(true);
}
internal void CreateNoFilesToProcessIntegrationJob(IntegrationJobType jobType)
{
var gfs = new List <GenericField>
{
RightNowServiceBaseObjectBuilder.CreateGenericField("JobStatus", DataTypeEnum.NAMED_ID, RightNowServiceBaseObjectBuilder.CreateNamedID((int)IntegrationJobStatus.Completed)),
RightNowServiceBaseObjectBuilder.CreateGenericField("JobType", DataTypeEnum.NAMED_ID, RightNowServiceBaseObjectBuilder.CreateNamedID((int)jobType)),
RightNowServiceBaseObjectBuilder.CreateGenericField("Detail", DataTypeEnum.STRING, "No files were available to process")
};
var package = new RNObject[]
{
new GenericObject
{
ObjectType = new RNObjectType
{
Namespace = "IJ",
TypeName = "Job"
},
GenericFields = gfs.ToArray(),
}
};
GlobalContext.Log("Creating an Integration Job showing that no files were available to process", true);
_serviceWrapper.CreateObjects(package);
}
public void queryObjects()
{
ClientInfoHeader clientHeaderInfo = new ClientInfoHeader();
clientHeaderInfo.AppID = "Chandu test query objects";
string queryString = "SELECT O.Opportunities FROM Organization O WHERE O.ID = 1;";
// string queryString = "Select * from contact";
Opportunity opportunity = new Opportunity();
RNObject[] objectTemplates = new RNObject[] { opportunity };
try
{
QueryResultData[] queryObjects = _client.QueryObjects(clientHeaderInfo, queryString, objectTemplates, 10000);
RNObject[] rnObjects = queryObjects[0].RNObjectsResult;
foreach (RNObject obj in rnObjects)
{
Opportunity Opportunity = (Opportunity)obj;
Console.WriteLine("Opportunity of the organization is - " + Opportunity.Name);
}
}
catch (System.ServiceModel.FaultException ex)
{
Console.WriteLine(ex.Code);
Console.WriteLine(ex.Message);
}
}
internal long?CreateIntegrationJob(CreateIntegrationJobRequest request)
{
var gfs = new List <GenericField>
{
// always default status to in-progress when creating a job
RightNowServiceBaseObjectBuilder.CreateGenericField("JobStatus", DataTypeEnum.NAMED_ID, RightNowServiceBaseObjectBuilder.CreateNamedID((int)IntegrationJobStatus.InProgress)),
RightNowServiceBaseObjectBuilder.CreateGenericField("JobType", DataTypeEnum.NAMED_ID, RightNowServiceBaseObjectBuilder.CreateNamedID((int)request.JobType)),
RightNowServiceBaseObjectBuilder.CreateGenericField("FileName", DataTypeEnum.STRING, request.FileName),
RightNowServiceBaseObjectBuilder.CreateGenericField("HostName", DataTypeEnum.STRING, request.HostName),
};
var package = new RNObject[]
{
new GenericObject
{
ObjectType = new RNObjectType
{
Namespace = "IJ",
TypeName = "Job"
},
GenericFields = gfs.ToArray()
}
};
GlobalContext.Log("Creating an Integration Job in RightNow for tracking purposes", true);
var result = _serviceWrapper.CreateObjects(package);
if (result.Successful && result.CreatedObjects.Any())
{
return(result.CreatedObjects.First().ID.id);
}
return(null);
}
public void updateObject(RNObject[] objects)
{
//Create the update processiong options
UpdateProcessingOptions options = new UpdateProcessingOptions();
options.SuppressExternalEvents = false;
options.SuppressRules = false;
//Invoke the Update operation
_rnowClient.Update(this._rnowClientInfoHeader, objects, options);
}
internal GetFileAttachmentDataResponse GetFileData(RNObject rnObject, long fileID, bool disableMTOM)
{
var result = new List <RNObject>();
bool mustRetry = false; // used to determine if we should retry a failed job
int retryTimes = 0; // we don't want to endlessly retry, so we only will retry 3 times
do
{
try
{
ID idObj = new ID
{
id = fileID,
idSpecified = true
};
byte[] fileData = _client.GetFileData(_clientInfoHeader, rnObject, idObj, disableMTOM);
return(new GetFileAttachmentDataResponse
{
FileData = fileData,
Successful = true,
SuccessfulSet = true
});
}
catch (Exception ex)
{
GlobalContext.Log(string.Format("Failed GetFileData: Retry {0}: {1}", retryTimes, ex.Message), true);
GlobalContext.Log(string.Format("Failed GetFileData: Retry {0}: {1}{2}{3}", retryTimes, ex.Message, Environment.NewLine, ex.StackTrace), false);
if (retryTimes < 3)
{
// if we haven't retried 3 times then we retry the load again
mustRetry = true;
retryTimes++;
}
else
{
// don't retry for 3rd retry
return(new GetFileAttachmentDataResponse
{
FileData = null,
Successful = false,
SuccessfulSet = true,
Details = ex.Message
});
}
}
GlobalContext.Log(string.Format("GetFileData Must Retry {0}", mustRetry), false);
} while (mustRetry);
GlobalContext.Log("GetFileData End: This code should never be hit.", false);
return(null); // this code should never be hit
}
public RNObject[] createObject(RNObject[] objects)
{
//Create the update processiong options
CreateProcessingOptions options = new CreateProcessingOptions();
options.SuppressExternalEvents = false;
options.SuppressRules = false;
//Invoke the Update operation
RNObject[] results = _rnowClient.Create(this._rnowClientInfoHeader, objects, options);
return results;
}
public Boolean initializeLogger(RightNowSyncPortClient client)
{
// Ask the client to not send the timestamp
BindingElementCollection elements = client.Endpoint.Binding.CreateBindingElements();
elements.Find <SecurityBindingElement>().IncludeTimestamp = false;
client.Endpoint.Binding = new CustomBinding(elements);
this.client = client;
this.extObject = getExtension();
return(true);
}
private void updateIncidents(int incidentContactId)
{
// query incidents ids with the _socialChannelAccountId
String query = "select I.ID from Incident I where I.CustomFields.Accelerator.srm_social_channel_account_id=" + _socialChannelAccountId;
String[] rowData = null;
rowData = ConfigurationSetting.rnSrv.queryData(query);
if (rowData.Length == 0)
{
return;
}
RNObject[] updateIncidents = new RNObject[rowData.Length];
int i = 0;
UpdateProcessingOptions updateProcessingOptions = new UpdateProcessingOptions();
updateProcessingOptions.SuppressExternalEvents = false;
updateProcessingOptions.SuppressRules = false;
foreach (String incidentIdString in rowData)
{
Incident incidentToUpdate = new Incident();
ID incidentToUpdateId = new ID();
incidentToUpdateId.id = Convert.ToInt32(incidentIdString);
incidentToUpdateId.idSpecified = true;
incidentToUpdate.ID = incidentToUpdateId;
NamedID contactIdNamedID =
new NamedID
{
ID = new ID
{
id = incidentContactId,
idSpecified = true
}
};
incidentToUpdate.PrimaryContact = new IncidentContact();
incidentToUpdate.PrimaryContact.Contact = contactIdNamedID;
updateIncidents[i] = incidentToUpdate;
i++;
ConfigurationSetting.logWrap.DebugLog(logMessage: String.Format(Properties.Resources.UpdateIncidentMessage, incidentToUpdateId.id, incidentContactId));
}
ClientInfoHeader clientInfoHeader = new ClientInfoHeader();
clientInfoHeader.AppID = "Update incidents";
ConfigurationSetting.client.Update(clientInfoHeader, updateIncidents, updateProcessingOptions);
}
public static void Main(string[] args)
{
BasicHttpBinding basicHttpBinding = null;
EndpointAddress endpointAddress = null;
basicHttpBinding = new BasicHttpBinding(BasicHttpSecurityMode.Transport);
endpointAddress = new EndpointAddress(new Uri("url-soap-aqui"));
try
{
System.Net.ServicePointManager.SecurityProtocol = System.Net.SecurityProtocolType.Tls12;
ServiceReference1.RightNowSyncPortClient syncClient = new RightNowSyncPortClient(basicHttpBinding,endpointAddress);
syncClient.ClientCredentials.UserName.UserName = "******";
syncClient.ClientCredentials.UserName.Password = "******";
Contact contact = new Contact();
ID cID = new ID();
cID.id = 0;
cID.idSpecified = true;
contact.ID = cID;
var api = new APIAccessRequestHeader();
GetProcessingOptions getProcessiongOptions = new GetProcessingOptions();
getProcessiongOptions.FetchAllNames = false;
ClientInfoHeader clientInfoHeader = new ClientInfoHeader();
clientInfoHeader.AppID = "Read Contact";
RNObject[] orgObjects = new RNObject[] { contact };
RNObject[] readReturn;
var resp = syncClient.GetAsync(clientInfoHeader, api,
orgObjects, getProcessiongOptions);
readReturn = resp.Result.RNObjectsResult;
Contact readContact = (Contact)readReturn[0];
Console.WriteLine("Lookup name: " + readContact.LookupName);
Console.WriteLine("Login: "******"Digite \"ENTER\" para sair...");
Console.ReadLine();
}
internal void UpdateIntegrationJob(UpdateIntegrationJobRequest request, bool updateJobStatus)
{
IntegrationJobStatus jobStatus = request.RecordsFailed > 0
? IntegrationJobStatus.CompletedWithErrors
: IntegrationJobStatus.Completed;
var gfs = new List <GenericField>
{
RightNowServiceBaseObjectBuilder.CreateGenericField("CountOfRowsInFile", DataTypeEnum.INTEGER, request.RecordsTotal),
RightNowServiceBaseObjectBuilder.CreateGenericField("CountOfUniqueRowsInFile", DataTypeEnum.INTEGER, request.RecordsTotalUnique),
RightNowServiceBaseObjectBuilder.CreateGenericField("CountOfSuccess", DataTypeEnum.INTEGER, request.RecordsSuccessful),
RightNowServiceBaseObjectBuilder.CreateGenericField("CountOfFailure", DataTypeEnum.INTEGER, request.RecordsFailed)
};
if (updateJobStatus)
{
gfs.Add(RightNowServiceBaseObjectBuilder.CreateGenericField("JobStatus", DataTypeEnum.NAMED_ID, RightNowServiceBaseObjectBuilder.CreateNamedID((int)jobStatus)));
}
if (request.AttachmentData != null)
{
gfs.Add(RightNowServiceBaseObjectBuilder.CreateAttachmentText(request.AttachmentData));
}
if (!string.IsNullOrEmpty(request.Detail))
{
gfs.Add(RightNowServiceBaseObjectBuilder.CreateGenericField("Detail", DataTypeEnum.STRING, request.Detail));
}
var package = new RNObject[]
{
new GenericObject
{
ObjectType = new RNObjectType
{
Namespace = "IJ",
TypeName = "Job"
},
GenericFields = gfs.ToArray(),
ID = new ID
{
id = request.ID,
idSpecified = true
},
}
};
GlobalContext.Log("Updating the Integration Job with results", true);
_serviceWrapper.UpdateObjects(package);
}
protected RNObject getExtension()
{
RNObject currentExt = lookupExtension();
if (currentExt == null)
{
currentExt = createExtension();
}
GenericObject extentionObj = (GenericObject)currentExt;
string extConfigJson = extentionObj.GenericFields.FirstOrDefault <GenericField>(c => c.name == "ExtConfiguration").DataValue.Items[0].ToString();
var serializer = new JavaScriptSerializer();
this.extConfigs = serializer.Deserialize <extConfig>(extConfigJson);
return(currentExt);
}
public RNObject[] CreateContact(string FirstName, string LastName,string EmailAddress)
{
Contact newContact = populateContactInfo(FirstName, LastName,EmailAddress);
//Set the application ID in the client info header
ClientInfoHeader clientInfoHeader = new ClientInfoHeader();
clientInfoHeader.AppID = ".NET Getting Started test in log API";
//Set the create processing options, allow external events and rules to execute
CreateProcessingOptions createProcessingOptions = new CreateProcessingOptions();
createProcessingOptions.SuppressExternalEvents = false;
createProcessingOptions.SuppressRules = false;
RNObject[] createObjects = new RNObject[] { newContact };
GetProcessingOptions options = new GetProcessingOptions();
options.FetchAllNames = false;
//Invoke the create operation on the server. This will create a contact
RNObject[] createResults = _service.Create(clientInfoHeader, createObjects, createProcessingOptions);
newContact = createResults[0] as Contact;
RNObject[] rnObjects = _service.Get(clientInfoHeader, createResults, options);
return rnObjects;
}
public long CreateContact()
{
Contact newContact = Contactinfo();
//Set the application ID in the client info header
ClientInfoHeader clientInfoHeader = new ClientInfoHeader();
clientInfoHeader.AppID = ".NET Getting Started";
//Set the create processing options, allow external events and rules to execute
CreateProcessingOptions createProcessingOptions = new CreateProcessingOptions();
createProcessingOptions.SuppressExternalEvents = false;
createProcessingOptions.SuppressRules = false;
RNObject[] createObjects = new RNObject[] { newContact };
//Invoke the create operation on the RightNow server
RNObject[] createResults = _Service.Create(clientInfoHeader, createObjects, createProcessingOptions);
//We only created a single contact, this will be at index 0 of the results
newContact = createResults[0] as Contact;
return(newContact.ID.id);
}
private RNObject lookupExtension()
{
GenericObject generic = new GenericObject();
RNObjectType rnObj = new RNObjectType();
rnObj.Namespace = "SvcVentures";
rnObj.TypeName = "scProductExtension";
generic.ObjectType = rnObj;
string query = "SELECT SvcVentures.scProductExtension FROM SvcVentures.scProductExtension where Signature like '" + this.extSignature + "';";
RNObject[] objectTemplate = new RNObject[] { generic };
RNObject[] result = null;
try
{
QueryResultData[] queryObjects = client.QueryObjects(
new ClientInfoHeader {
AppID = "SCLog"
},
query,
objectTemplate, 10000);
result = queryObjects[0].RNObjectsResult;
}
catch (Exception ex)
{
Debug.WriteLine(ex.Message);
return(null);
}
if (result != null && result.Length > 0)
{
return(result[0]);
}
else
{
return(null);
}
}
public AnalyticsReport getAnalyticsReport(long reportID)
{
AnalyticsReport analyticsReport = new AnalyticsReport();
ID analyticsReportID = new ID();
analyticsReportID.id = reportID;
analyticsReportID.idSpecified = true;
analyticsReport.ID = analyticsReportID;
AnalyticsReportFilter filter = new AnalyticsReportFilter();
analyticsReport.Filters = (new AnalyticsReportFilter[] { filter });
GetProcessingOptions processingOptions = new GetProcessingOptions();
processingOptions.FetchAllNames = true;
RNObject[] getAnalyticsObjects = new RNObject[] { analyticsReport };
RNObject[] rnObjects = _client.Get(_clientInfoHeader, getAnalyticsObjects, processingOptions);
AnalyticsReport report = (AnalyticsReport)rnObjects[0];
return(report);
}
/// <summary>
/// Method called to update the social channel
/// </summary>
/// <param name="incident"></param>
private void updateSocialChannelAccount(IIncident incident)
{
// get it again
_socialChannelAccountId = ConfigurationSetting.getSrmStringCustomAttrInt(incident, "srm_social_channel_account_id");
if (_socialChannelAccountId == 0)
{
ConfigurationSetting.logWrap.DebugLog(logMessage: String.Format(Properties.Resources.SocialChannelEmptyError, incident.ID));
return;
}
/* Custom Object: SocialChannelAccount
*
*/
int incidentContactId = 0;
foreach (IInc2Contact c in incident.Contact)
{
if (c.Prmry == true)
{
incidentContactId = (int)c.Cid;
}
}
Boolean toUpdate = false;
// if incident's contact is changed
if (_incidentContactIdWhenLoaded != incidentContactId)
{
// check if updated incidentContactId same as SocialChannelAccount.ContactId
if (_socialChannelAccountId != 0 && incidentContactId != _socialChannelAccountId)
{
DialogResult result = MessageBox.Show(String.Format(Properties.Resources.ChangeContactReassignMessage, _socialChannelUserName), Properties.Resources.Info, MessageBoxButtons.OK, MessageBoxIcon.Information);
if (result == DialogResult.OK)
{
toUpdate = true;
}
}
// update in Accelerator.SocialChannelAccount
if (toUpdate)
{
// create a row in SocialChannelAccount
ClientInfoHeader clientInfoHeader = new ClientInfoHeader();
clientInfoHeader.AppID = "Update a SocialChannelAccount";
GenericObject go = new GenericObject();
//Set the object type
RNObjectType objType = new RNObjectType();
objType.Namespace = "Accelerator";
objType.TypeName = "SocialChannelAccount";
go.ObjectType = objType;
List <GenericField> gfs = new List <GenericField>();
ID socialAccountId = new ID();
socialAccountId.id = _socialChannelAccountId;
socialAccountId.idSpecified = true;
go.ID = socialAccountId;
NamedID contactIdNamedID =
new NamedID
{
ID = new ID
{
id = incidentContactId,
idSpecified = true
}
};
gfs.Add(createGenericField("ContactId", ItemsChoiceType.NamedIDValue, contactIdNamedID));
go.GenericFields = gfs.ToArray();
RNObject[] objects = new RNObject[] { go };
UpdateProcessingOptions cpo = new UpdateProcessingOptions();
cpo.SuppressExternalEvents = false;
cpo.SuppressRules = false;
ConfigurationSetting.logWrap.DebugLog(logMessage: String.Format(Properties.Resources.UpdateSocialChannelMessage, _socialChannelAccountId, incidentContactId));
ConfigurationSetting.client.Update(clientInfoHeader, objects, cpo);
DialogResult result = MessageBox.Show(String.Format(Properties.Resources.ReassignAllIncidentsMessage, _socialChannelUserName), Properties.Resources.Info, MessageBoxButtons.OKCancel, MessageBoxIcon.Information);
if (result == DialogResult.OK)
{
updateIncidents(incidentContactId);
}
}
}
}
// Update Custom Attribute via SOAP API
// After create/update incident, the custom attribute may need to update.
protected void UpdateIncCustomAttr(int incidentID, string key, string value)
{
//Create an Incident object
Accelerator.Siebel.SharedServices.RightNowServiceReference.Incident updateIncident = new Accelerator.Siebel.SharedServices.RightNowServiceReference.Incident();
//Create and set the Id property
ID incID = new ID();
//Set the Id on the Incident Object
incID.id = incidentID;
incID.idSpecified = true;
updateIncident.ID = incID;
if (value != null && value != "")
{
GenericField customField = new GenericField();
// Check update which custom attribute
switch (key)
{
case "siebel_sr_id":
customField.name = "siebel_sr_id";
customField.dataType = DataTypeEnum.STRING;
customField.dataTypeSpecified = true;
customField.DataValue = new DataValue();
customField.DataValue.Items = new object[1];
customField.DataValue.ItemsElementName = new ItemsChoiceType[1];
customField.DataValue.Items[0] = value;
customField.DataValue.ItemsElementName[0] = ItemsChoiceType.StringValue;
break;
case "siebel_sr_num":
customField.name = "siebel_sr_num";
customField.dataType = DataTypeEnum.STRING;
customField.dataTypeSpecified = true;
customField.DataValue = new DataValue();
customField.DataValue.Items = new object[1];
customField.DataValue.ItemsElementName = new ItemsChoiceType[1];
customField.DataValue.Items[0] = value;
customField.DataValue.ItemsElementName[0] = ItemsChoiceType.StringValue;
break;
case "siebel_max_thread_id":
customField.name = "siebel_max_thread_id";
customField.dataType = DataTypeEnum.INTEGER;
customField.dataTypeSpecified = true;
customField.DataValue = new DataValue();
customField.DataValue.Items = new object[1];
customField.DataValue.ItemsElementName = new ItemsChoiceType[1];
customField.DataValue.Items[0] = Convert.ToInt32(value);
customField.DataValue.ItemsElementName[0] = ItemsChoiceType.IntegerValue;
break;
default:
return;
}
GenericObject customFieldsc = new GenericObject();
customFieldsc.GenericFields = new GenericField[1];
customFieldsc.GenericFields[0] = customField;
customFieldsc.ObjectType = new RNObjectType();
customFieldsc.ObjectType.TypeName = "IncidentCustomFieldsc";
GenericField cField = new GenericField();
cField.name = "Accelerator";
cField.dataType = DataTypeEnum.OBJECT;
cField.dataTypeSpecified = true;
cField.DataValue = new DataValue();
cField.DataValue.Items = new object[1];
cField.DataValue.Items[0] = customFieldsc;
cField.DataValue.ItemsElementName = new ItemsChoiceType[1];
cField.DataValue.ItemsElementName[0] = ItemsChoiceType.ObjectValue;
updateIncident.CustomFields = new GenericObject();
updateIncident.CustomFields.GenericFields = new GenericField[1];
updateIncident.CustomFields.GenericFields[0] = cField;
updateIncident.CustomFields.ObjectType = new RNObjectType();
updateIncident.CustomFields.ObjectType.TypeName = "IncidentCustomFields";
}
else
{
return;
}
//Create the RNObject array
RNObject[] objects = new RNObject[] { updateIncident };
try
{
_rnSrv.updateObject(objects);
}
catch (Exception ex)
{
if (_log != null)
{
string logMessage = "Error in updating incident custom field via Cloud Service SOAP. Try to update incident(ID = " + incidentID + ") custom attribute " + key + " to value" + value + "; Error Message: "+ ex.Message;
_log.ErrorLog(incidentId:_logIncidentId, logMessage: logMessage);
}
MessageBox.Show("There has been an error communicating with Cloud Service SOAP. Please check log for detail.", "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
}
}
// Create new contact via SOAP API - Created when an EBS Contact without association is selected
public long CreateContact(String firstName, String lastName, String phone, String emailAdd, String contactPartyId, string orgId)
{
string logMessage;
string logNote;
//Create a Contact
Accelerator.EBS.SharedServices.RightNowServiceReference.Contact newContact = new Accelerator.EBS.SharedServices.RightNowServiceReference.Contact();
//Build a PersonName object for the Contact and add the PersonName to the new Contact object
PersonName personName = new PersonName();
if (firstName != null && firstName != "")
personName.First = firstName;
if (lastName != null && lastName != "")
personName.Last = lastName;
newContact.Name = personName;
//Build an Email object and add the Email to the new Contact object
if (emailAdd != null && emailAdd != "")
{
newContact.Emails = new Email[1];
newContact.Emails[0] = new Email();
newContact.Emails[0].Address = emailAdd;
newContact.Emails[0].action = ActionEnum.add;
newContact.Emails[0].actionSpecified = true;
newContact.Emails[0].AddressType = new NamedID();
newContact.Emails[0].AddressType.ID = new ID();
newContact.Emails[0].AddressType.ID.id = 0;
newContact.Emails[0].AddressType.ID.idSpecified = true;
}
//Build a Phone object and add the Phone to the new Contact object
if (phone != null && phone != "")
{
newContact.Phones = new Phone[1];
newContact.Phones[0] = new Phone();
newContact.Phones[0].Number = phone;
newContact.Phones[0].action = ActionEnum.add;
newContact.Phones[0].actionSpecified = true;
newContact.Phones[0].PhoneType = new NamedID();
newContact.Phones[0].PhoneType.ID = new ID();
newContact.Phones[0].PhoneType.ID.id = 0;
newContact.Phones[0].PhoneType.ID.idSpecified = true;
}
//Set EBS Contact Party ID (custom field) to the new Contact
if (contactPartyId != null && contactPartyId != "")
{
GenericField cfContactPartyIdField = new GenericField();
cfContactPartyIdField.name = "ebs_contact_party_id";
cfContactPartyIdField.dataType = DataTypeEnum.INTEGER;
cfContactPartyIdField.dataTypeSpecified = true;
cfContactPartyIdField.DataValue = new DataValue();
cfContactPartyIdField.DataValue.Items = new object[1];
cfContactPartyIdField.DataValue.ItemsElementName = new ItemsChoiceType[1];
cfContactPartyIdField.DataValue.Items[0] = Convert.ToInt32(contactPartyId);
cfContactPartyIdField.DataValue.ItemsElementName[0] = ItemsChoiceType.IntegerValue;
GenericField cfContactOrgIdField = new GenericField();
cfContactOrgIdField.name = "ebs_contact_org_id";
cfContactOrgIdField.dataType = DataTypeEnum.INTEGER;
cfContactOrgIdField.dataTypeSpecified = true;
cfContactOrgIdField.DataValue = new DataValue();
cfContactOrgIdField.DataValue.Items = new object[1];
cfContactOrgIdField.DataValue.ItemsElementName = new ItemsChoiceType[1];
cfContactOrgIdField.DataValue.Items[0] = Convert.ToInt32(orgId);
cfContactOrgIdField.DataValue.ItemsElementName[0] = ItemsChoiceType.IntegerValue;
GenericObject customFieldsc = new GenericObject();
customFieldsc.GenericFields = new GenericField[2];
customFieldsc.GenericFields[0] = cfContactPartyIdField;
customFieldsc.GenericFields[1] = cfContactOrgIdField;
customFieldsc.ObjectType = new RNObjectType();
customFieldsc.ObjectType.TypeName = "ContactCustomFieldsc";
GenericField cField = new GenericField();
cField.name = "Accelerator";
cField.dataType = DataTypeEnum.OBJECT;
cField.dataTypeSpecified = true;
cField.DataValue = new DataValue();
cField.DataValue.Items = new object[1];
cField.DataValue.Items[0] = customFieldsc;
cField.DataValue.ItemsElementName = new ItemsChoiceType[1];
cField.DataValue.ItemsElementName[0] = ItemsChoiceType.ObjectValue;
newContact.CustomFields = new GenericObject();
newContact.CustomFields.GenericFields = new GenericField[1];
newContact.CustomFields.GenericFields[0] = cField;
newContact.CustomFields.ObjectType = new RNObjectType();
newContact.CustomFields.ObjectType.TypeName = "ContactCustomFields";
}
//Build the RNObject[]
RNObject[] newObjects = new RNObject[] { newContact };
RNObject[] results = null;
try
{
results = _rnSrv.createObject(newObjects);
}
catch (Exception ex)
{
if (_log != null)
{
logMessage = "Error in creating contact via CWSS. Contact " + firstName + " " + lastName + ": " + ex.Message;
logNote = "";
_log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
}
MessageBox.Show("Cannot create contact: " + firstName + " " + lastName + ". Please check log for detail. ", "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
return 0;
}
logMessage = "New Contact is created successfully. Contact ID = " + results[0].ID.id;
logNote = "";
_log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote);
return results[0].ID.id;
}
/// <summary>
/// Updates the latest values of the custome fields into database.
/// </summary>
/// <param name="staffAccount"></param>
/// <returns></returns>
public bool updateCustomFields(StaffAccount staffAccount)
{
try
{
Debug("RightNowConnectService - updateCustomFields() - Entry");
GenericField csFldOOOEnd = null;
GenericField csFldOOOStart = null;
Account account = new Account();
ID accountID = new ID();
accountID.id = OutOfOfficeClientAddIn.GlobalContext.AccountId;
accountID.idSpecified = true;
account.ID = accountID;
// Out of Office Flag
DataValue dv = new DataValue();
dv.Items = new Object[] { staffAccount.OooFlag };
dv.ItemsElementName = new ItemsChoiceType[] { ItemsChoiceType.BooleanValue };
GenericField csFldOOOFlag = new GenericField();
csFldOOOFlag.name = CustomField.OooFlag;
csFldOOOFlag.dataType = DataTypeEnum.BOOLEAN;
csFldOOOFlag.dataTypeSpecified = true;
csFldOOOFlag.DataValue = dv;
// Out of Office Start
csFldOOOStart = new GenericField();
csFldOOOStart.name = CustomField.OooStart;
csFldOOOStart.dataType = DataTypeEnum.DATETIME;
csFldOOOStart.dataTypeSpecified = true;
DataValue dvOooStart = null;
if (staffAccount.OooStart != null && staffAccount.OooStart != default(DateTime))
{
dvOooStart = new DataValue();
dvOooStart.Items = new Object[] { staffAccount.OooStart };
dvOooStart.ItemsElementName = new ItemsChoiceType[] { ItemsChoiceType.DateTimeValue };
}
csFldOOOStart.DataValue = dvOooStart;
// Out of Office End
csFldOOOEnd = new GenericField();
csFldOOOEnd.name = CustomField.OooEnd;
csFldOOOEnd.dataType = DataTypeEnum.DATETIME;
csFldOOOEnd.dataTypeSpecified = true;
DataValue dvOooEnd = null;
if (staffAccount.OooEnd != null)
{
dvOooEnd = new DataValue();
dvOooEnd.Items = new Object[] { staffAccount.OooEnd };
dvOooEnd.ItemsElementName = new ItemsChoiceType[] { ItemsChoiceType.DateTimeValue };
}
csFldOOOEnd.DataValue = dvOooEnd;
// Out of Office Message Option
DataValue dvOooMsgOption = new DataValue();
dvOooMsgOption.Items = new Object[] { staffAccount.OooMsgOption };
dvOooMsgOption.ItemsElementName = new ItemsChoiceType[] { ItemsChoiceType.StringValue };
GenericField csFldOOOMsgOption = new GenericField();
csFldOOOMsgOption.name = CustomField.OooMsgOption;
csFldOOOMsgOption.dataType = DataTypeEnum.STRING;
csFldOOOMsgOption.dataTypeSpecified = true;
csFldOOOMsgOption.DataValue = dvOooMsgOption;
// Out of Office Message
DataValue dvOooMsg = new DataValue();
dvOooMsg.Items = new Object[] { staffAccount.OooMsg };
dvOooMsg.ItemsElementName = new ItemsChoiceType[] { ItemsChoiceType.StringValue };
GenericField csFldOOOMsg = new GenericField();
csFldOOOMsg.name = CustomField.OooMsg;
csFldOOOMsg.dataType = DataTypeEnum.STRING;
csFldOOOMsg.dataTypeSpecified = true;
csFldOOOMsg.DataValue = dvOooMsg;
// Out of Office Timezone
GenericField csFldOOOTimezone = new GenericField();
csFldOOOTimezone.name = CustomField.OooTimezone;
csFldOOOTimezone.dataType = DataTypeEnum.STRING;
csFldOOOTimezone.dataTypeSpecified = true;
DataValue dvOooTimezone = null;
if (null != staffAccount.OooTimezone)
{
dvOooTimezone = new DataValue();
dvOooTimezone.Items = new Object[] { staffAccount.OooTimezone };
dvOooTimezone.ItemsElementName = new ItemsChoiceType[] { ItemsChoiceType.StringValue };
}
csFldOOOTimezone.DataValue = dvOooTimezone;
GenericObject customFieldsc = new GenericObject();
customFieldsc.GenericFields = new GenericField[] { csFldOOOFlag, csFldOOOStart, csFldOOOEnd, csFldOOOMsgOption, csFldOOOMsg, csFldOOOTimezone };
customFieldsc.ObjectType = new RNObjectType()
{
TypeName = CustomField.AccountCustomFieldCollectionTypeName
};
GenericField customFieldsPackage = new GenericField();
customFieldsPackage.name = "c";
customFieldsPackage.dataType = DataTypeEnum.OBJECT;
customFieldsPackage.dataTypeSpecified = true;
customFieldsPackage.DataValue = new DataValue();
customFieldsPackage.DataValue.Items = new[] { customFieldsc };
customFieldsPackage.DataValue.ItemsElementName = new[] { ItemsChoiceType.ObjectValue };
account.CustomFields = new GenericObject
{
GenericFields = new[] { customFieldsPackage },
ObjectType = new RNObjectType {
TypeName = CustomField.AccountCustomFieldsTypeName
}
};
ClientInfoHeader clientInfoHeader = new ClientInfoHeader();
clientInfoHeader.AppID = OracleRightNowOOOAddInNames.OutOfOfficeAddIn;
RNObject[] contactObjects = new RNObject[] { account };
UpdateProcessingOptions updateProcessingOptions = new UpdateProcessingOptions();
_rightNowClient.Update(clientInfoHeader, contactObjects, updateProcessingOptions);
return(true);
}
catch (Exception e)
{
MessageBox.Show(OOOExceptionMessages.UnexpectedError, Common.Common.ErrorLabel, MessageBoxButtons.OK, MessageBoxIcon.Error);
Error(e.Message, e.StackTrace);
}
Debug("RightNowConnectService - updateCustomFields() - Exit");
return(false);
}
static void GetAllContacts(RightNowSyncPortClient client)
{
Contact contactTemplate = new Contact();
contactTemplate.Phones = new Phone[] { };
UpdateProcessingOptions options = new UpdateProcessingOptions();
RNObject[] objectTemplates = new RNObject[] { contactTemplate };
bool hasMoreResults = true;
int currentOffset = 0;
do
{
var resultTable = client.QueryObjects(s_clientInfoHeader, String.Format("SELECT Contact FROM Contact LIMIT {0} OFFSET {1}", PageSize, currentOffset), objectTemplates, PageSize);
RNObject[] rnObjects = resultTable[0].RNObjectsResult;
List <RNObject> updatedObjects = new List <RNObject>();
foreach (RNObject obj in rnObjects)
{
Contact contact = (Contact)obj;
Phone[] phones = contact.Phones;
if (phones != null)
{
List <Phone> newPhoneNumbers = new List <Phone>();
foreach (Phone phone in phones)
{
var sanitizedNumber = SanitizeNumber(phone.Number);
System.Console.WriteLine(contact.Name.Last + " - " + phone.Number + " (" + phone.RawNumber + ") - " + sanitizedNumber);
if (sanitizedNumber != phone.Number)
{
//need to create a new Phone object, if we reuse/update the existing one, the update won't work.
var newNumber = new Phone()
{
action = ActionEnum.update,
actionSpecified = true,
Number = SanitizeNumber(phone.Number),
PhoneType = phone.PhoneType
};
newPhoneNumbers.Add(newNumber);
}
}
if (newPhoneNumbers.Count > 0)
{
updatedObjects.Add(new Contact()
{
ID = contact.ID,
Phones = newPhoneNumbers.ToArray(),
});
}
}
}
if (updatedObjects.Count > 0)
{
client.Update(s_clientInfoHeader, updatedObjects.ToArray(), options);
}
hasMoreResults = resultTable[0].Paging.ReturnedCount == PageSize;
currentOffset = currentOffset + resultTable[0].Paging.ReturnedCount;
Console.WriteLine(String.Format("Processed {0} contacts", currentOffset));
} while (hasMoreResults);
}
public void updateContact(long id, string updatedfirstname)
{
Contact contacttobeUpdated = new Contact();
ID contactID = new ID();
contactID.id = id;
contactID.idSpecified = true;
contacttobeUpdated.ID = contactID;
PersonName pn = new PersonName();
pn.First = updatedfirstname;
contacttobeUpdated.Name = pn;
RNObject[] rnobjects = new RNObject[]{ contacttobeUpdated };
UpdateProcessingOptions options = new UpdateProcessingOptions();
options.SuppressExternalEvents = false;
options.SuppressRules = false;
try
{
ClientInfoHeader clientInfoHeader = new ClientInfoHeader();
clientInfoHeader.AppID = "Basic Update";
//Invoke the Update operation
_client.Update(clientInfoHeader, rnobjects, options);
}
catch (FaultException ex)
{
Console.WriteLine(ex.Code);
Console.WriteLine(ex.Message);
}
}
internal RunAnalyticsResponse GetAnalyticsReportResults(long reportId, AnalyticsReportFilter[] filters,
int limit = 100, int start = 0, string delimiter = ",")
{
//Create new AnalyticsReport Object
AnalyticsReport analyticsReport = new AnalyticsReport();
//Specify a report ID of Public Reports>Common>Data integration>Opportunities
ID reportID = new ID();
reportID.id = reportId;
reportID.idSpecified = true;
analyticsReport.ID = reportID;
analyticsReport.Filters = filters;
GetProcessingOptions processingOptions = new GetProcessingOptions();
processingOptions.FetchAllNames = true;
RNObject[] getAnalyticsObjects = new RNObject[] { analyticsReport };
CSVTableSet thisSet = new CSVTableSet();
byte[] ignore;
bool mustRetry = false; // used to determine if we should retry a failed job
int retryTimes = 0; // we don't want to endlessly retry, so we only will retry 3 times
do
{
try
{
thisSet = _client.RunAnalyticsReport(_clientInfoHeader, analyticsReport, limit, start, delimiter, false, true, out ignore);
return(new RunAnalyticsResponse
{
RunAnalyticsTableSet = thisSet,
Successful = true,
SuccessfulSet = true
});
}
catch (Exception ex)
{
GlobalContext.Log(string.Format("Failed RunAnalyticsReport: Retry {0}: {1}", retryTimes, ex.Message), true);
GlobalContext.Log(string.Format("Failed RunAnalyticsReport: Retry {0}: {1}{2}{3}", retryTimes, ex.Message, Environment.NewLine, ex.StackTrace), false);
if (retryTimes < 3)
{
// if we haven't retried 3 times then we retry the load again
mustRetry = true;
retryTimes++;
}
else
{
// don't retry for 3rd retry
return(new RunAnalyticsResponse
{
Successful = false,
SuccessfulSet = false,
Details = ex.Message
});
}
}
GlobalContext.Log(string.Format("RunAnalyticsReport Must Retry {0}", mustRetry), false);
} while (mustRetry);
GlobalContext.Log("RunAnalyticsReport End: This code should never be hit.", false);
return(null); // this code should never be hit
}