private WebMethodResponse createHPSMTicket(SNAPDatabaseDataContext db, SNAP_Workflow accessTeamWF, DateTime? dueDate, SNAP_Request req)
{
string updatedDescription = string.Format("Supplemental Access Process Request Id: {0}\r\nAffected End User Id: {1}\r\nRequested By: {2}\r\n-------------------------------------------------------\r\n{3}"
, req.pkId, req.userId, req.submittedBy, requestDescription);
Quote q = new Quote();
q.Category = "apollo request";
q.Subcategory = "Employee Management Support Service";
q.Priority = "4 - R3 Regular";
q.RequestedEndDate = dueDate ?? DateTime.Now.AddDays(1);
q.CurrentPhase = "Working";
q.ServiceContact = Regex.Replace(req.userId, @"^a\.", "");
q.PrimaryContact = Regex.Replace(req.submittedBy, @"^a\.", "");
q.Description = new List<string>() {updatedDescription};
q.PartNumber = "ag1144"; //Server Privileged Access - Add, modify, or remove
q.ItemCount = "1";
q.ItemQuantity = "1";
q.SaveTicket(); // uncomment this line to do end-end test
req.ticketNumber = q.RequestID;
var hpsmlink = ConfigurationManager.AppSettings["HPSMLink"];
addAccessTeamComment(
accessTeamWF
, string.Format("Due Date: {0} | Service Desk Ticket: <a target=\"_blank\" href=\"{2}\">{1}</a>"
, Convert.ToDateTime(dueDate).ToString("MMM d, yyyy")
, req.ticketNumber
, hpsmlink)
, CommentsType.Ticket_Created);
db.SubmitChanges();
return new WebMethodResponse(true, "Ticket Creation", "Success"); ;
}