public ActionResult OutboundCallConnected([FromQuery(Name = "conferenceId")] string conferenceId, CallStatusCallback request)
{
PerCLScript script = new PerCLScript();
if (request.getDialCallStatus != com.freeclimb.ECallStatus.InProgress)
{
terminateConference(conferenceId);
return(Content(script.toJson(), "application/json"));
}
// note context of this callback is the new call (agent). Add them to conference
script.Add(new AddToConference(conferenceId, request.getCallId));
return(Content(script.toJson(), "application/json"));
}
public ActionResult PlayRecordingCallStatus(CallStatusCallback callStatusCallback)
{
// Create an empty PerCL script container
PerCLScript script = new PerCLScript();
return(Content(script.toJson(), "application/json"));
}
public ActionResult CallDequeueSelect(GetDigitsActionCallback getDigitsStatusCallback)
{
// Create an empty PerCL script container
PerCLScript script = new PerCLScript();
if ((getDigitsStatusCallback.getDigits != null) &&
(getDigitsStatusCallback.getDigits.Length > 0))
{
// Create PerCL dequeue script and add to PerCL container
script.Add(new Dequeue());
}
else
{
// Create PerCL getdigits script
GetDigits digits = new GetDigits(getAppUrl() + "/voice/CallDequeueSelect");
// Create PerCL say script with US English as the language
Say say = new Say();
say.setLanguage(ELanguage.EnglishUS);
// Add prompt to for queue exit
say.setText("Press any key to exit queue.");
// Add say script as a prompt to getdigits
digits.setPrompts(say);
// Add PerCL getdigits script to PerCL container
script.Add(digits);
}
// Convert PerCL container to JSON and append to response
return(Content(script.toJson(), "application/json"));
}
[HttpPost("GetDigitsDone")] // POST /voice/GetDigitsDone
public ActionResult GetDigitsDone(GetDigitsActionCallback request)
{
// Make OutDial request once conference has been created
PerCLScript script = new PerCLScript();
string callId = request.getCallId;
string digits = request.getDigits;
ConferenceRoom room = conferenceRooms[digits];
if (room == null)
{
// Handle case where no room with the given code exists
}
// if participants can't be added yet (actionUrl callback has not been called) notify caller and hang up
if (room.isConferencePending)
{
Say say = new Say();
say.setText("We are sorry, you cannot be added to the conference at this time. Please try again later.");
script.Add(say);
script.Add(new Hangup());
}
else
{
Say say = new Say();
say.setText("You will be added to the conference momentarily.");
script.Add(say);
script.Add(makeOrAddToConference(room, digits, callId));
}
return(Content(script.toJson(), "application/json"));
}
public ActionResult Post(CallStatusCallback callStatusCallback)
{
PerCLScript script = new PerCLScript();
// Verify call is in the InProgress state
if (callStatusCallback.getDialCallStatus == ECallStatus.InProgress)
{
// Create PerCL say script with US English as the language
Say say = new Say();
say.setLanguage(ELanguage.EnglishUS);
// Set prompt to record message
say.setText("Hello. Please leave a message after the beep, then press one or hangup");
// Add PerCL say script to PerCL container
script.Add(say);
// Create PerCL record utterance script
string messageDoneUrl = AppUrl + "/voice/MakeRecordMessageDone";
RecordUtterance recordUtterance = new RecordUtterance(messageDoneUrl);
// Set indication that audible 'beep' should be used to signal start of recording
recordUtterance.setPlayBeep(EBool.True);
// Set indication that end of recording is touch tone key 0ne
recordUtterance.setFinishOnKey(EFinishOnKey.One);
// Add PerCL record utterance script to PerCL container
script.Add(recordUtterance);
}
// Convert PerCL container to JSON and append to response
return(Content(script.toJson(), "application/json"));
}
[HttpPost] // POST /voice
public ActionResult SelectColorCallAnswered(CallStatusCallback callStatusCallback)
{
// Create an empty PerCL script container
PerCLScript script = new PerCLScript();
// Verify call is in the InProgress state
if (callStatusCallback.getDialCallStatus == ECallStatus.InProgress)
{
// Create PerCL get speech script (see grammar file content below)
string actionUrl = AppUrl + "/voice/SelectColorDone";
string grammarFile = AppUrl + "/grammars/FreeClimbColor.xml";
GetSpeech getSpeech = new GetSpeech(actionUrl, grammarFile);
// Set location and type of grammar as well as the grammar rule
getSpeech.setGrammarType(EGrammarType.Url);
getSpeech.setGrammarRule("FreeClimbColor");
// Create PerCL say script with US English as the language
Say say = new Say();
say.setLanguage(ELanguage.EnglishUS);
// Set prompt for color selection
say.setText("Please select a color. Select green, red or yellow.");
// Add PerCL say script to PerCL get speech prompt list
getSpeech.setPrompts(say);
// Add PerCL get speech script to PerCL container
script.Add(getSpeech);
}
// Convert PerCL container to JSON and append to response
return(Content(script.toJson(), "application/json"));
}
public ActionResult ConferenceStatus([FromQuery(Name = "roomCode")] string roomCode, ConferenceStatusCallback request)
{
PerCLScript script = new PerCLScript();
EConferenceStatus status = request.getStatus;
String conferenceId = request.getConferenceId;
// find which conference room the conference belongs to
ConferenceRoom room = conferenceRooms[roomCode];
if (room == null)
{
// Handle case where callback is called for a room that does not exist
}
if (status == EConferenceStatus.Empty && room.canConferenceTerminate)
{
try {
terminateConference(conferenceId);
room.conferenceId = null;
} catch (FreeClimbException pe) {
// Handle error when terminateConference fails
}
}
// after first EMPTY status update conference can be terminated
room.canConferenceTerminate = true;
return(Content(script.toJson(), "application/json"));
}
public ActionResult MakeRecordMessageDone(RecordingUtteranceActionCallback recordingUtteranceStatusCallback)
{
// Create an empty PerCL script container
PerCLScript script = new PerCLScript();
if (Request != null)
{
// Check if recording was successful by checking if a recording identifier was provided
if (recordingUtteranceStatusCallback.getRecordingId != null)
{
// Recording was successful as recording identifier present in response
// Create PerCL say script with US English as the language
Say say = new Say();
say.setLanguage(ELanguage.EnglishUS);
// Set prompt to indicate message has been recorded
say.setText("Thanks. The message has been recorded.");
// Add PerCL say script to PerCL container
script.Add(say);
}
else
{
// Recording was failed as there is no recording identifier present in response
// Create PerCL say script with US English as the language
Say say = new Say();
say.setLanguage(ELanguage.EnglishUS);
// Set prompt to indicate message recording failed
say.setText("Sorry we weren't able to record the message.");
// Add PerCL say script to PerCL container
script.Add(say);
}
// Create PerCL pause script with a duration of 100 milliseconds
Pause pause = new Pause(100);
// Add PerCL pause script to PerCL container
script.Add(pause);
// Create PerCL say script with US English as the language
Say sayGoodbye = new Say();
sayGoodbye.setLanguage(ELanguage.EnglishUS);
// Set prompt sayGoodbye.setText("Goodbye");
// Add PerCL say script to PerCL container
script.Add(sayGoodbye);
// Create PerCL hangup script
Hangup hangup = new Hangup();
// Add PerCL hangup script to PerCL container
script.Add(new Hangup());
}
// Convert PerCL container to JSON and append to response
return(Content(script.toJson(), "application/json"));
}
public ActionResult LeftConference(LeaveConferenceUrlCallback request)
{
PerCLScript script = new PerCLScript();
// just terminate conference sonce one party left
terminateConference(request.getConferenceId);
return(Content(script.toJson(), "application/json"));
}
public ActionResult InboundCall(CallStatusCallback callStatus)
{
PerCLScript script = new PerCLScript();
var conferenceActionUrl = AppUrl + "/voice/ConferenceCreated";
CreateConference cc = new CreateConference(conferenceActionUrl);
script.Add(cc);
return(Content(script.toJson(), "application/json"));
}
public ActionResult OutboundCallMade([FromQuery(Name = "conferenceId")] string conferenceId, OutDialActionCallback request)
{
PerCLScript script = new PerCLScript();
// note the context of the request is the original call, not the newly created via OutDial
AddToConference addToConference = new AddToConference(conferenceId, request.getCallId);
var leaveConferenceUrl = AppUrl + "/voice/LeftConference";
// set the leaveConferenceUrl for the inbound caller, so that we can terminate the conference when they hang up
addToConference.setLeaveConferenceUrl(leaveConferenceUrl);
script.Add(addToConference);
return(Content(script.toJson(), "application/json"));
}
public ActionResult SelectColorDone(GetSpeechActionCallback getSpeechStatusCallback)
{
// Create an empty PerCL script container
PerCLScript script = new PerCLScript();
// Check if recognition was successful
if (getSpeechStatusCallback.getReason == ESpeechTermReason.Recognition)
{
// Create PerCL say script with US English as the language
Say say = new Say();
say.setLanguage(ELanguage.EnglishUS);
// Set prompt to speak the selected color
say.setText(string.Format("Selected color was {0}", (getSpeechStatusCallback.getRecognitionResult).ToLower()));
// Add PerCL say script to PerCL container
script.Add(say);
}
else
{
// Create PerCL say script with US English as the language
Say say = new Say();
say.setLanguage(ELanguage.EnglishUS);
// Set prompt to indicated selection error
say.setText("There was an error in selecting a color.");
// Add PerCL say script to PerCL container
script.Add(say);
}
// Create PerCL pause script with a duration of 100 milliseconds
Pause pause = new Pause(100);
// Add PerCL pause script to PerCL container
script.Add(pause);
// Create PerCL say script with US English as the language
Say sayGoodbye = new Say();
sayGoodbye.setLanguage(ELanguage.EnglishUS);
// Set prompt
sayGoodbye.setText("Goodbye");
// Add PerCL say script to PerCL container
script.Add(sayGoodbye);
// Create PerCL hangup script
Hangup hangup = new Hangup();
// Add PerCL hangup script to PerCL container
script.Add(new Hangup());
// Convert PerCL container to JSON and append to response
return(Content(script.toJson(), "application/json"));
}
public void MakeAddACommandToTheScriptAndConvertToJsonTest()
{
PerCLScript script = new PerCLScript();
script.Add(new TestCommand("COMMAND::SIMPLE::COMMAND"));
script.Add(new TestCommand("COMMAND::SIMPLE::COMMAND"));
script.Add(new TestCommand("COMMAND::SIMPLE::COMMAND"));
script.Add(new TestCommand("COMMAND::SIMPLE::COMMAND"));
string json = script.toJson();
Assert.AreEqual(json, "[{\"TestCommand\":{\"testField\":\"COMMAND::SIMPLE::COMMAND\"}},{\"TestCommand\":{\"testField\":\"COMMAND::SIMPLE::COMMAND\"}},{\"TestCommand\":{\"testField\":\"COMMAND::SIMPLE::COMMAND\"}},{\"TestCommand\":{\"testField\":\"COMMAND::SIMPLE::COMMAND\"}}]");
}
[HttpPost("InboundCall")] //POST /voice/InboundCall
public ActionResult InboundCall(CallStatusCallback callStatus)
{
PerCLScript script = new PerCLScript();
var getDigitsActionUrl = getAppUrl() + "/voice/GetDigitsDone";
GetDigits getDigits = new GetDigits(getDigitsActionUrl);
getDigits.setMaxDigits(1);
Say say = new Say();
say.setText("Hello. Welcome to the conferences tutorial, please enter your access code.");
getDigits.setPrompts(say);
script.Add(getDigits);
return(Content(script.toJson(), "application/json"));
}
[HttpPost("InboundCall")] // POST voice/InboundCall
public ActionResult InboundCall(CallStatusCallback freeClimbRequest)
{
// Create an empty PerCL script container
PerCLScript script = new PerCLScript();
// Verify inbund call is in proper state
if (freeClimbRequest.getCallStatus == ECallStatus.Ringing)
{
// Create PerCL say script with US English as the language
Say say = new Say();
say.setLanguage(ELanguage.EnglishUS);
// Set greeting prompt
say.setText("Hello");
// Add PerCL say script to PerCL container
script.Add(say);
// Create PerCL pause script with a 100 millisecond pause
Pause pause = new Pause(100);
// Add PerCL pause script to PerCL container
script.Add(pause);
// Create PerCL getdigits script
string getDigitsUrl = AppUrl + "/voice/ColorSelectionDone";
GetDigits getDigits = new GetDigits(getDigitsUrl);
// Set the max and min number of expected digits to 1
getDigits.setMaxDigits(1);
getDigits.setMinDigits(1);
// Set the DTMF buffer flush to false
getDigits.setFlushBuffer(EBool.False);
// Create PerCL say script with US English as the language
say = new Say();
say.setLanguage(ELanguage.EnglishUS);
// Set color selection menu prompt
say.setText("Please select a color. Enter one for green, two for red or three for yellow.");
// Add main selection menu prompt to the getdigits script
getDigits.setPrompts(say);
// Add PerCL getdigits script to PerCL container
script.Add(getDigits);
}
// Convert PerCL container to JSON and append to response
return(Content(script.toJson(), "application/json"));
}
public string Post(CallStatusCallback request)
{
// Create a PerCl script
PerCLScript helloScript = new PerCLScript();
// Create a Say Command
Say sayHello = new Say();
sayHello.setText("Hello, FreeClimb!");
// Add the command
helloScript.Add(sayHello);
// Respond to FreeClimb with your script
return(helloScript.toJson());
}
public ActionResult PlayRecordingCallAnswered(CallStatusCallback callStatusCallback)
{
// Create an empty PerCL script container
PerCLScript script = new PerCLScript();
// Verify call is in the InProgress state
if (callStatusCallback.getDialCallStatus == ECallStatus.InProgress)
{
// Create PerCL play script with US English as the language
Play play = new Play(GetRecordingUrl());
// Add PerCL play script to PerCL container
script.Add(play);
}
// Convert PerCL container to JSON and append to response
return(Content(script.toJson(), "application/json"));
}
[HttpPost("GetDigits")] // /voice/GetDigits
public ActionResult GetDigits(GetDigitsActionCallback getDigitsStatusCallback)
{
// Create an empty PerCL script container
PerCLScript script = new PerCLScript();
// Verify the getdigits contains a single digit response
if ((getDigitsStatusCallback.getDigits != null) && (getDigitsStatusCallback.getDigits.Length == 10))
{
// create properly formatted phone num
string phoneNum = "+1" + getDigitsStatusCallback.getDigits;
// create and add PerCL sms script to PerCL container
Sms sms = new Sms(FromPhoneNumber, phoneNum, "Hello from FreeClimb SMS");
// add a notification URL so we can track status of the message
sms.setNotificationUrl(AppUrl + "MessageStatusCallback");
script.Add(sms);
// Create PerCL say script with US English as the language
Say say = new Say();
say.setLanguage(ELanguage.EnglishUS);
// Set color selected prompt
say.setText("We'll send the text message now. Goodbye.");
// Add PerCL say script to PerCL container
script.Add(say);
// Create PerCL hangup script and add to the container
script.Add(new Hangup());
}
// unexpected getdigit response
else
{
// Create PerCL say script with US English as the language
Say say = new Say();
say.setLanguage(ELanguage.EnglishUS);
// Set error selection prompt
say.setText("There was an error retrieving your selection. Goodbye.");
// Add PerCL say script to PerCL container
script.Add(say);
// Create PerCL hangup script and add to the container
script.Add(new Hangup());
}
// Convert PerCL container to JSON and append to response
return(Content(script.toJson(), "application/json"));
}
public ActionResult InboundCall(CallStatusCallback freeClimbRequest)
{
// Create an empty PerCL script container
PerCLScript script = new PerCLScript();
// Verify inbound call is in proper state
if (freeClimbRequest.getCallStatus == ECallStatus.Ringing)
{
// Create PerCL say script with US English as the language
Say say = new Say();
say.setLanguage(ELanguage.EnglishUS);
// Set greeting prompt
say.setText("Hello. Your call will be queued.");
// Add PerCL say script to PerCL container
script.Add(say);
// Create PerCL pause script with a 100 millisecond pause
script.Add(new Pause(100));
// Create queue options with an alias
QueueOptions options = new QueueOptions();
options.setAlias("InboundCallQueue");
// Create FreeClimbClient object
FreeClimbClient client = new FreeClimbClient(getFreeClimbAccountId(), getFreeClimbApiKeys());
// Create a queue with an alias
Queue queue = client.getQueuesRequester.create(options);
// Create PerCL say to enqueue the call into the newly created queue with an actionUrl
Enqueue enqueue = new Enqueue(queue.getQueueId, getAppUrl() + "/voice/InboundCallAction");
// Add waitUrl
enqueue.setWaitUrl(getAppUrl() + "/voice/InboundCallWait");
// Add PerCL enqueue script to PerCL container
script.Add(enqueue);
}
// Convert PerCL container to JSON and append to response
return(Content(script.toJson(), "application/json"));
}
public ActionResult InboundCall(CallStatusCallback freeClimbRequest)
{
// Create an empty PerCL script container
PerCLScript script = new PerCLScript();
// Verify inbound call is in proper state
if (freeClimbRequest.getCallStatus == ECallStatus.Ringing)
{
// Create PerCL say script with US English as the language
Say say = new Say();
say.setLanguage(ELanguage.EnglishUS);
// Set prompt to record message
say.setText("Hello. Thank you for invoking the accept incoming call tutorial.");
// Add PerCL say script to PerCL container
script.Add(say);
// Create PerCL pause script with a duration of 100 milliseconds
Pause pause = new Pause(100);
// Add PerCL pause script to PerCL container
script.Add(pause);
// Create PerCL say script with US English as the language
Say sayGoodbye = new Say();
sayGoodbye.setLanguage(ELanguage.EnglishUS);
// Set prompt
sayGoodbye.setText("Goodbye.");
// Add PerCL say script to PerCL container
script.Add(sayGoodbye);
// Create PerCL hangup script
Hangup hangup = new Hangup();
// Add PerCL hangup script to PerCL container
script.Add(new Hangup());
}
// Convert PerCL container to JSON and append to response
return(Content(script.toJson(), "application/json"));
}
public ActionResult InboundCallAction(QueueActionCallback queueActionStatusCallback)
{
// Create an empty PerCL script container
PerCLScript script = new PerCLScript();
// Create PerCL say script with US English as the language
Say say = new Say();
say.setLanguage(ELanguage.EnglishUS);
// Add prompt for queue exit
say.setText("Call exited queue.");
// Add PerCL say script to PerCL container
script.Add(say);
// Create and add PerCL hangup script to PerCL container
script.Add(new Hangup());
// Convert PerCL container to JSON and append to response
return(Content(script.toJson(), "application/json"));
}
public ActionResult ConferenceCreated(ConferenceStatusCallback request)
{
// Make OutDial request once conference has been created
PerCLScript script = new PerCLScript();
Say say = new Say();
say.setText("Please wait while we attempt to connect you to an agent.");
script.Add(say);
string confId = request.getConferenceId;
// implementation of lookupAgentPhoneNumber() is left up to the developer
string agentPhoneNumber = lookupAgentPhoneNumber();
// Make OutDial request once conference has been created
var outdialActionUrl = AppUrl + $"/voice/OutboundCallMade?conferenceId={confId}";
var outdialConnectedUrl = AppUrl + $"/voice/OutboundCallConnected?conferenceId={confId}";
OutDial outDial = new OutDial(agentPhoneNumber, outdialConnectedUrl);
outDial.setCallingNumber(request.getFrom);
outDial.setActionUrl(outdialActionUrl);
outDial.setIfMachine(com.freeclimb.EIfMachine.Hangup);
script.Add(outDial);
return(Content(script.toJson(), "application/json"));
}
[HttpPost("ConferenceCreated")] // POST /voice/ConferenceCreated
public ActionResult ConferenceCreated([FromQuery(Name = "roomCode")] string roomCode, ConferenceCreateActionCallback request)
{
PerCLScript script = new PerCLScript();
string conferenceId = request.getConferenceId;
string callId = request.getCallId;
// find which conference room the newly created conference belongs to
ConferenceRoom room = conferenceRooms[roomCode];
if (room == null)
{
// Handle case where callback is called for a room that does not exist
}
room.conferenceId = conferenceId;
room.isConferencePending = false;
Say welcomeToConference = new Say();
welcomeToConference.setText("You are now being added to the conference");
script.Add(welcomeToConference);
// Add initial caller to conference
script.Add(new AddToConference(conferenceId, request.getCallId));
return(Content(script.toJson(), "application/json"));
}
public ActionResult InboundCallWait(QueueWaitCallback queueWaitStatusCallback)
{
// Create an empty PerCL script container
PerCLScript script = new PerCLScript();
// Create PerCL getdigits script
string getDigitsUrl = Url.Action(getAppUrl() + "/voice/CallDequeueSelect");
GetDigits digits = new GetDigits(getDigitsUrl); // actionUrl
// Create PerCL say script with US English as the language
Say say = new Say();
say.setLanguage(ELanguage.EnglishUS);
// Add prompt to for queue exit
say.setText("Press any key to exit queue.");
// Add say script as a prompt to getdigits
digits.setPrompts(say);
// Add PerCL getdigits script to PerCL container
script.Add(digits);
// Convert PerCL container to JSON and append to response
return(Content(script.toJson(), "application/json"));
}
[HttpPost("ColorSelectionDone")] // POST voice/ColorSelectionDone
public ActionResult ColorSelectionDone(GetDigitsActionCallback getDigitsStatusCallback)
{
// Create an empty PerCL script container
PerCLScript script = new PerCLScript();
// Verify the getdigits contains a single digit response
if ((getDigitsStatusCallback.getDigits != null) && (getDigitsStatusCallback.getDigits.Length == 1))
{
// Verify digit one selected
if (string.Equals(getDigitsStatusCallback.getDigits, "1") == true)
{
// Create PerCL say script with US English as the language
Say say = new Say();
say.setLanguage(ELanguage.EnglishUS);
// Set color selected prompt
say.setText("You selected green. Goodbye.");
// Add PerCL say script to PerCL container
script.Add(say);
// Create PerCL hangup script and add to the container
script.Add(new Hangup());
}
// Verify digit two selected
else if (string.Equals(getDigitsStatusCallback.getDigits, "2") == true)
{
// Create PerCL say script with US English as the language
Say say = new Say();
say.setLanguage(ELanguage.EnglishUS);
// Set color selected prompt
say.setText("You selected red. Goodbye.");
// Add PerCL say script to PerCL container
script.Add(say);
// Create PerCL hangup script and add to the container
script.Add(new Hangup());
}
// Verify digit three selected
else if (string.Equals(getDigitsStatusCallback.getDigits, "3") == true)
{
// Create PerCL say script with US English as the language
Say say = new Say();
say.setLanguage(ELanguage.EnglishUS);
// Set color selected prompt
say.setText("You selected yellow. Goodbye.");
// Add PerCL say script to PerCL container
script.Add(say);
// Create PerCL hangup script and add to the container
script.Add(new Hangup());
}
// Invalid selection
else
{
// Create PerCL say script with US English as the language
Say say = new Say();
say.setLanguage(ELanguage.EnglishUS);
// Set invalid selection prompt
say.setText("Invalid selection. Goodbye.");
// Add PerCL say script to PerCL container
script.Add(say);
// Create PerCL hangup script and add to the container
script.Add(new Hangup());
}
}
// unexpected getdigit response
else
{
// Create PerCL say script with US English as the language
Say say = new Say();
say.setLanguage(ELanguage.EnglishUS);
// Set error selection prompt
say.setText("There was an error retrieving your selection. Goodbye.");
// Add PerCL say script to PerCL container
script.Add(say);
// Create PerCL hangup script and add to the container
script.Add(new Hangup());
}
// Convert PerCL container to JSON and append to response
return(Content(script.toJson(), "application/json"));
}