private void button2_Click(object sender, EventArgs e)
{
PrintDialog pd = new PrintDialog();
PrinterSettings ps = new PrinterSettings();
pd.PrinterSettings = ps;
DialogResult dr = pd.ShowDialog();
if (dr == DialogResult.OK)
{
PCPrint printer = new PCPrint();
printer.PrinterSettings.PrinterName = pd.PrinterSettings.PrinterName;
printer.PrinterFont = new Font("Verdana", 10);
printer.TextToPrint = txtWallet.Text;
printer.Print();
}
}
private void button4_Click(object sender, EventArgs e)
{
//data holders
string creator = "";
string DC = "";
string stat = "";
string priority = "";
string Device = "";
string type = "";
string notes = "";
string adnotes = "";
//people who have handled
string fp = "";
string sp = "";
string tp = "";
string ep = "";
//dates of when handled
string fd = "";
string sd = "";
string td = "";
string ed = "";
//escalation status
string es = "";
//reason why returning
string reason = "";
//Phone Number
string phone = "";
//Assignee name
string assigned = "";
//load Data
EquipReDataContext db = new EquipReDataContext();
var r = from p in db.EquipmentReturns
where p.IDText.Contains(RID)
select p;
foreach (var x in r)
{
creator = x.Ticketor;
DC = x.DateCreated.ToString();
stat = "" + x.TicketStatus;
if (stat == "F")
{
stat = "Follow-Up";
}
if (stat == "C")
{
stat = "Closed";
}
if (stat == "P")
{
stat = "Pending";
}
if (stat == "O")
{
stat = "Open";
}
priority = x.Priority + "";
if (priority == "L")
{
priority = "Low";
}
if (priority == "M")
{
priority = "Medium";
}
if (priority == "H")
{
priority = "High";
}
phone = x.Phone_Number;
Device = x.TagID;
type = "Return";
notes = x.Notes;
adnotes = x.AdditionalNotes;
//contact people
fp = x.FirstContactPerson;
sp = x.SecondContactPerson;
tp = x.ThirdContactperson;
ep = x.EscalationAgent;
assigned = x.Assignee;
//contact dates
if (x.FirstContactDate.ToString() != "01/01/1990 12:00:00 AM")
{
fp = x.FirstContactPerson;
fd = x.FirstContactDate.ToString();
}
else
{
fp = "";
fd = "No contact";
}
if (x.SecondContactDate.ToString() != "01/01/1990 12:00:00 AM")
{
sp = x.SecondContactPerson;
sd = x.SecondContactDate.ToString();
}
else
{
sp = "";
sd = "No contact";
}
if (x.ThirdContactDate.ToString() != "01/01/1990 12:00:00 AM")
{
tp = x.ThirdContactperson;
td = x.ThirdContactDate.ToString();
}
else
{
tp = "";
td = "No contact";
}
reason = x.Reason;
//escalation status
if (x.EscalationStatus == true)
{
es = "Escalated";
ep = x.EscalationAgent;
ed = x.EscalationDate.ToString();
}
else
{
es = "Not Escalated";
ep = "";
ed = "No Contact";
}
}
//get a new class for printing
PCPrint printer = new PCPrint();
//sent font
printer.PrinterFont = new Font("Arial", 10);
//set text
printer.TextToPrint = " " + "CNS" + spacer(100, ' ') + "Ticket ID: " + RID + "\r\nIT Ticketing System" + "\r\n\r\n\r\n";
printer.TextToPrint += "Creator of ticket: " + creator + "\r\n";
printer.TextToPrint += "Date Created: " + DC + "\r\n";
printer.TextToPrint += "Status: " + stat + "\r\n";
printer.TextToPrint += "Priority: " + priority + "\r\n";
printer.TextToPrint += "Device ID: " + Device + "\r\n";
printer.TextToPrint += "Issue Type: " + type + "\r\n";
printer.TextToPrint += "Reason: " + reason + "\r\n";
printer.TextToPrint += "Device Assigned to: " + assigned + "\r\n";
printer.TextToPrint += "Phone Number Called: " + phone + "\r\n";
printer.TextToPrint += "First contact: " + fp + " (" + fd + ")\r\n";
printer.TextToPrint += "Second contact: " + sp + " (" + sd + ")\r\n";
printer.TextToPrint += "Third contact: " + tp + " (" + td + ")\r\n";
printer.TextToPrint += es + "\r\n";
printer.TextToPrint += "Escalation information: " + ep + " (" + ed + ")\r\n\r\n";
printer.TextToPrint += spacer(65, ' ') + "Notes:\r\n" + spacer(125, '-') + "\r\n" + notes + "\r\n" + spacer(125, '-') + "\r\n\r\n";
printer.TextToPrint += spacer(65, ' ') + "Additional Notes:\r\n" + spacer(125, '-') + "\r\n" + adnotes + "\r\n" + spacer(125, '-') + "\r\n\r\n";
//print
printer.Print();
}
//print
private void button1_Click(object sender, EventArgs e)
{
//data holders
string creator = "";
string cemail = "";
string cphone = "";
string DC = "";
string stat = "";
string priority = "";
string Device = "";
string type = "";
string resolver = "";
string daresolv = "";
string eresolv = "";
string presolv = "";
string issue = "";
string notes = "";
string resolution = "";
string supported = "";
string Assigned = "";
//load Data
TicketsDBDataContext db = new TicketsDBDataContext();
var r = from p in db.Ticketers
where p.ID2 == CaseID
select p;
foreach (var x in r)
{
creator = x.Ticketor;
cemail = x.Temail;
cphone = x.Tphone;
DC = x.Dissue;
stat = "" + x.Status;
if (stat == "F")
{
stat = "Follow-Up";
}
if (stat == "C")
{
stat = "Closed";
}
if (stat == "P")
{
stat = "Pending";
}
if (stat == "O")
{
stat = "Open";
}
priority = x.Priority + "";
if (priority == "L")
{
priority = "Low";
}
if (priority == "M")
{
priority = "Medium";
}
if (priority == "H")
{
priority = "High";
}
if (x.Supported)
{
supported = "Issue is Supported by CNS IT";
}
else if (!x.Supported)
{
supported = "Issue is NOT supported by CNS IT";
}
Device = x.DeviceID;
type = x.IssueType;
resolver = x.Resolver;
daresolv = x.Dresolve;
eresolv = x.Remail;
presolv = x.Rphone;
issue = x.Issue;
notes = x.Notes;
resolution = x.Resolution;
Assigned = x.Assigned;
}
//get a new class for printing
PCPrint printer = new PCPrint();
//sent font
printer.PrinterFont = new Font("Arial", 10);
//set text
printer.TextToPrint = " " + "CNS" + spacer(100, ' ') + "Ticket ID: " + CaseID + "\r\nIT Ticketing System" + "\r\n\r\n\r\n";
printer.TextToPrint += "Creator of ticket: " + creator + "\r\n";
printer.TextToPrint += "Creator's email: " + cemail + "\r\n";
printer.TextToPrint += "Creator's phone Number: " + cphone + "\r\n";
printer.TextToPrint += "Date Created: " + DC + "\r\n";
printer.TextToPrint += "Status: " + stat + "\r\n";
printer.TextToPrint += supported + "\r\n";
printer.TextToPrint += "Priority: " + priority + "\r\n";
printer.TextToPrint += "Device ID(If any): " + Device + "\r\n";
printer.TextToPrint += "Issue Type: " + type + "\r\n";
printer.TextToPrint += "Assigned to: " + Assigned + "\r\n";
printer.TextToPrint += "Resolver: " + resolver + "\r\n";
printer.TextToPrint += "Resolver email: " + eresolv + "\r\n";
printer.TextToPrint += "Resolver phone Number: " + presolv + "\r\n";
printer.TextToPrint += "Date Resolved: " + daresolv + "\r\n";
printer.TextToPrint += "\r\n\r\n" + spacer(70, ' ') + "Issue:\r\n" + spacer(125, '-') + "\r\n" + issue + "\r\n" + spacer(125, '-') + "\r\n\r\n";
printer.TextToPrint += spacer(65, ' ') + "Additional Notes:\r\n" + spacer(125, '-') + "\r\n" + notes + "\r\n" + spacer(125, '-') + "\r\n\r\n";
printer.TextToPrint += spacer(67, ' ') + "Resolution\r\n" + spacer(125, '-') + "\r\n" + resolution;
//print
printer.Print();
}
