public void Setup()
{
IEnumerable <OutputMapping1GetListValues> returnValue = new OutputMapping1GetListValues[1]
{
new OutputMapping1GetListValues()
{
Description = "This is a real long description."
}
};
mockRemedyService = new Mock <IRemedyService>();
mockRemedyService.Setup(remedyService =>
remedyService.GetRemedyChangedWorkItems(It.IsAny <DateTime>())
).Returns(returnValue);
mockIssueMessageSender = new Mock <IIssueMessageSender>();
mockLogger = new Mock <Serilog.ILogger>();
RemedyCheckerOptions options = new RemedyCheckerOptions()
{
ServiceUserName = "******",
ServicePassword = "******",
TemplateName = "",
ApiUrl = "localhost/api",
TempDirectory = "./Poll Files"
};
mockOptions = new Mock <IOptions <RemedyCheckerOptions> >();
mockOptions.Setup(opt => opt.Value).Returns(options);
Mapper.Initialize(cfg =>
{
cfg.AddProfile <RemedyIssueMappingProfile>();
});
mapper = Mapper.Instance;
}
/// <summary>
/// Tries to process Remedy's output mapping so it fits into an IssueCreatedEventArgs object.
/// TODO: we need to convert the Assignee 3+3 to an email so Octava can use it
/// </summary>
/// <param name="workItem">The generated workItem object. This is generated from a SOAP interface.</param>
/// <returns>An async task that resolves with the IssueCreatedEventArgs.</returns>
protected virtual async Task <IssueCreatedEventArgs> TryProcessIssue(OutputMapping1GetListValues workItem)
{
string assignee3and3 = workItem.Assignee_Login_ID;
string submitter3and3 = workItem.Corporate_ID;
string assigneeGroup = workItem.Owner_Group;
PersonData assignee = null;
PersonData submitter = null;
if (assignee3and3 == null)
{
_logger.Information("Assignee is empty");
}
else
{
_logger.Information("Looking up assignee with 3+3 {User3and3}", assignee3and3);
try { assignee = await _peopleService.GetPersonAsync(assignee3and3); }
catch (Exception err) {
assignee = null;
_logger.Warning(err, "Unable to get email for Remedy incident Assignee {User3and3}: {ErrorMessage}, using assignee group", assignee3and3, err.Message);
}
}
if (submitter3and3 == null)
{
_logger.Information("Submitter is empty");
}
else
{
_logger.Information("Looking up submitter with 3+3 {User3and3}", submitter3and3);
try { submitter = await _peopleService.GetPersonAsync(submitter3and3); }
catch (Exception err) {
submitter = null;
_logger.Warning(err, "Unable to get email for Remedy incident Submitter {User3and3}: {ErrorMessage}", submitter3and3, err.Message);
}
}
IssueUrgency?newIssueUrgency = GetIssueUrgencyForRemedyStatus(workItem.Urgency);
if (newIssueUrgency == null)
{
_logger.Information("Abondining updated work item because an appropriate IssueStatus could not be determined from the Remedy Status {WorkItemStatus}", workItem.Status);
return(null);
}
try
{
// convert Remedy object to IssueCreatedEventArgs
var args = _mapper.Map <OutputMapping1GetListValues, IssueCreatedEventArgs>(workItem);
args.AssigneeGroup = assigneeGroup;
args.Urgency = newIssueUrgency.ToString();
if (assignee != null)
{
args.AssigneeEmail = assignee.Email;
}
if (submitter != null)
{
args.RequestorEmail = submitter.Email;
args.RequestorGivenName = submitter.GivenName;
args.RequestorSurnName = submitter.Surname;
args.RequestorTelephone = submitter.Telephone;
args.RequestorDisplayName = submitter.DisplayName;
}
await _issueMessageSender.SendIssueCreatedAsync(args);
return(args);
}
catch (Exception e)
{
Guid correlationId = Guid.NewGuid();
_logger.Error(e, $"Unable to process work item changed (correlationId {correlationId}): {e.Message}");
_logger.Debug($"Work item change that caused processing error (correlationId {correlationId}): { workItem }");
throw;
}
}
/// <summary>
/// Tries to process Remedy's output mapping so it fits into an IssueCreatedEventArgs object.
/// TODO: we need to convert the Assignee 3+3 to an email so Octava can use it
/// </summary>
/// <param name="workItem">The generated workItem object. This is generated from a SOAP interface.</param>
/// <returns>An async task that resolves with the IssueCreatedEventArgs.</returns>
///
protected virtual async Task <IssueCreatedEventArgs> TryProcessWorkItemChanged(OutputMapping1GetListValues workItem)
{
string assignee3and3 = workItem.ASLOGID;
string submitter3and3 = workItem.Requestor_ID;
string assigneeGroup = workItem.Support_Group_Name;
PersonData assignee = null;
PersonData submitter = null;
if (assignee3and3 == null)
{
_logger.Information("Assignee is empty");
}
else
{
_logger.Information("Looking up assignee with 3+3 {User3and3}", assignee3and3);
try { assignee = await _peopleService.GetPersonAsync(assignee3and3); }
catch (Exception err)
{
assignee = null;
_logger.Warning(err, "Unable to get email for Remedy incident Assignee {User3and3}: {ErrorMessage}, using assignee group", assignee3and3, err.Message);
}
}
if (submitter3and3 == null)
{
_logger.Information("Submitter is empty");
}
else
{
_logger.Information("Looking up submitter with 3+3 {User3and3}", submitter3and3);
try { submitter = await _peopleService.GetPersonAsync(submitter3and3); }
catch (Exception err)
{
submitter = null;
_logger.Warning(err, "Unable to get email for Remedy incident Submitter {User3and3}: {ErrorMessage}", submitter3and3, err.Message);
}
}
try
{
// convert Remedy object to IssueCreatedEventArgs
var args = _mapper.Map <OutputMapping1GetListValues, IssueCreatedEventArgs>(workItem);
args.AssigneeGroup = assigneeGroup;
args.Urgency = workItem.Priority.ToString();
if (assignee != null)
{
args.AssigneeEmail = assignee.Email;
}
if (submitter != null)
{
args.RequestorEmail = submitter.Email;
args.RequestorGivenName = submitter.GivenName;
args.RequestorSurnName = submitter.Surname;
args.RequestorTelephone = submitter.Telephone;
args.RequestorDisplayName = submitter.DisplayName;
}
await _issueMessageSender.SendIssueCreatedAsync(args);
return(args);
}
catch (Exception e)
{
Guid correlationId = Guid.NewGuid();
_logger.Error(e, $"Unable to process work item changed (correlationId {correlationId}): {e.Message}");
_logger.Debug($"Work item change that caused processing error (correlationId {correlationId}): { workItem }");
throw;
}
}
protected virtual async Task <WorkOrderUpdatedEventArgs> TryProcessWorkItemChanged(
OutputMapping1GetListValues workItem)
{
// we need to convert the Assignee 3+3 to an email so Octava can use it
// from manual inspection in looks like this field is the "assignee 3+3":
string assignee3and3 = workItem.ASLOGID;
PersonData assignee = null;
if (string.IsNullOrWhiteSpace(assignee3and3))
{
_logger.Information("Assignee is empty");
}
else
{
_logger.Information("Looking up assignee with 3+3 {User3and3}", assignee3and3);
try { assignee = await _peopleService.GetPersonAsync(assignee3and3); }
catch (Exception err) { _logger.Warning(err, "Unable to get email for Remedy Work Order Assignee {User3and3}: {ErrorMessage}", assignee3and3, err.Message); }
}
InitiativeStatus?newInitiativeStatus = GetInitiativeStatusForRemedyStatus(workItem.Status);
if (newInitiativeStatus == null)
{
_logger.Information("Abondining updated work item because an appropriate InitiativeStatus could not be determined from the Remedy Status {WorkItemStatus}", workItem.Status);
return(null);
}
DateTime?etaUtc = null;
try
{
etaUtc = await _initiativeStatusEtaService.GetStatusEtaFromNowUtcAsync(newInitiativeStatus.Value);
}
catch (Exception err) { _logger.Warning(err, "Unable to get an updated ETA for initiative status {InitiativeStatus}: {ErrorMessage}", newInitiativeStatus.Value, err.Message); }
try
{
// Note the ToUniversalTime on the Last_Modified_Date:
// this works because this service runs in the same time zone as Remedy.
var args = new WorkOrderUpdatedEventArgs()
{
WorkOrderId = workItem.InstanceId,
UpdatedDateUtc = workItem.Last_Modified_Date.ToUniversalTime(),
RemedyStatus = workItem.Status.ToString(),
UpdatedStatus = newInitiativeStatus.Value.ToString(),
AssigneeEmail = assignee?.Email,
AssigneeDisplayName = assignee?.DisplayName,
EtaUtc = etaUtc
};
await _initiativeMessageSender.SendWorkOrderUpdatedAsync(args);
return(args);
}
catch (Exception e)
{
Guid correlationId = Guid.NewGuid();
_logger.Error(e, $"Unable to process work item changed (correlationId {correlationId}): {e.Message}");
_logger.Debug($"Work item change that caused processing error (correlationId {correlationId}): { workItem }");
throw;
}
}
