/// <summary>
/// Login Interface...
/// </summary>
/// <returns></returns>
public override bool InitAndLogOn()
{
TelephonyProvider.CtiType ctiType = TelephonyProvider.CtiType.None;
string agentNumber = string.Empty;
try
{
ConfigurationValueReader configReader = ConfigurationValueReader.ConfigurationReader();
ctiType = (TelephonyProvider.CtiType)Convert.ToInt32(configReader.ReadAppSettings("CtiType"), CultureInfo.InvariantCulture);
agentNumber = configReader.ReadAppSettings("MachineName");
}
catch
{
}
if (ctiType == TelephonyProvider.CtiType.None ||
string.IsNullOrEmpty(agentNumber))
{
return(false);
}
// Initialize the CTI class
ctiProvider = InitializeCti();
if (ctiProvider != null)
{
bool ctiLogin = Init(ctiType);
// If agentNumber is null, then we aren't supporting CTI.
if (ctiLogin && !string.IsNullOrEmpty(agentNumber))
{
myLine = InitializeLine(agentNumber);
if (myLine == null)
{
Logging.Error(Application.ProductName, ResourceStrings.UNABLETOCONFIGUREPHONE);
}
/// this is the new call event for TAPI/TSAPI
cti.Cti.CallChanged += new CallEventHandler(Cti_CallChanged);
}
}
if (ctiProvider != null)
{
//raise Agent ready Event.
if (AgentStateChangedEvent != null)
{
AgentStateChangedEvent(this, new CtiCoreEventArgs("AgentStateChange", CtiAgentStates.AVAILABLE, string.Empty));
}
}
// True for success
return(ctiProvider != null);
}
/// <summary>
/// The init of the Line class.
/// </summary>
/// <param name="cti">The actualized Telephony object</param>
/// <param name="type">The Telephony type </param>
public override void Init(TelephonyProvider cti, Microsoft.Ccf.Csr.Cti.Providers.TelephonyProvider.CtiType type)
{
base.Init(cti, type);
LineClassProvider line = null;
DevCount = this.tapiCti.CtiTapi.DeviceCount();
for (int i = 0; i < DevCount; i++)
{
//line = new LineClass( cti, cti.CtiTapi.GetDeviceID( i ), Telephony.CtiType.TAPI );
line = LineClassProvider.Instance();
line.Init(this.tapiCti, this.tapiCti.CtiTapi.GetDeviceID(i), TelephonyProvider.CtiType.TAPI);
Lines.Add(line);
}
}
/// <summary>
/// The init of the Call class.
/// </summary>
/// <param name="cti">The actualized Telephony object</param>
/// <param name="line">The actualized line object</param>
/// <param name="callID">The ID of the call.</param>
public override void Init(TelephonyProvider cti, LineClassProvider line, int callID)
{
base.Init(cti, line, callID);
}
public SelectCallDlg(LineClassProvider myLine, string command)
{
bool showThisCall;
ListViewItem item;
//
// Required for Windows Form Designer support
//
InitializeComponent();
this.Text = ResourceStrings.SELECT_CALL_DLG_TEXT;
if (command != null)
{
btnOk.Text = command;
command = command.Replace("&", "");
command = command.ToLower(System.Globalization.CultureInfo.InvariantCulture);
}
foreach (CallClassProvider call in myLine.Calls)
{
showThisCall = false;
if (command == "unhold" && call.CanUnhold())
{
showThisCall = true;
}
else if (command == "hold" && call.CanHold())
{
showThisCall = true;
}
else if (command == "answer" && call.CanAnswer())
{
showThisCall = true;
}
else if (command == "hangup" && call.CanHangup())
{
showThisCall = true;
}
else if (command == "transfer" && call.CanTransfer())
{
showThisCall = true;
}
else if (command == null) // use as default for all
{
showThisCall = true;
}
if (showThisCall)
{
item = callsList.Items.Add(call.Started.ToShortTimeString());
item.SubItems.Add(CallClassProvider.CallStateText(call.State));
if (call.UserTag != null)
{
item.SubItems.Add(call.UserTag + " " + call.Parties);
}
else
{
item.SubItems.Add(call.Parties);
}
item.Tag = call;
}
}
if (callsList.Items.Count > 0)
{
callsList.Items[0].Selected = true;
}
if (callsList.Items.Count == 1)
{
selectedCall = (CallClassProvider)callsList.Items[0].Tag;
}
}
public SelectCallDlg(LineClassProvider myLine, string command)
{
bool showThisCall;
ListViewItem item;
//
// Required for Windows Form Designer support
//
InitializeComponent();
this.startedCol.Text = localize.SELECT_CALL_DLG_STARTED_COL;
this.stateCol.Text = localize.SELECT_CALL_DLG_STATE_COL;
this.partiesCol.Text = localize.SELECT_CALL_DLG_PARTIES_COL;
this.btnOk.Text = localize.SELECT_CALL_DLG_BTN_OK;
this.btnCancel.Text = localize.SELECT_CALL_DLG_BTN_CANCEL;
this.label1.Text = localize.SELECT_CALL_DLG_LABEL1;
this.Text = localize.SELECT_CALL_DLG_TEXT;
if (command != null)
{
btnOk.Text = command;
command = command.Replace("&", "");
command = command.ToLower();
}
foreach (CallClassProvider call in myLine.Calls)
{
showThisCall = false;
if (command == "unhold" && call.CanUnhold())
{
showThisCall = true;
}
else if (command == "hold" && call.CanHold())
{
showThisCall = true;
}
else if (command == "answer" && call.CanAnswer())
{
showThisCall = true;
}
else if (command == "hangup" && call.CanHangup())
{
showThisCall = true;
}
else if (command == "transfer" && call.CanTransfer())
{
showThisCall = true;
}
else if (command == null) // use as default for all
{
showThisCall = true;
}
if (showThisCall)
{
item = callsList.Items.Add(call.Started.ToShortTimeString());
item.SubItems.Add(CallClassProvider.CallStateText(call.State));
if (call.UserTag != null)
{
item.SubItems.Add(call.UserTag + " " + call.Parties);
}
else
{
item.SubItems.Add(call.Parties);
}
item.Tag = call;
}
}
if (callsList.Items.Count > 0)
{
callsList.Items[0].Selected = true;
}
if (callsList.Items.Count == 1)
{
selectedCall = (CallClassProvider)callsList.Items[0].Tag;
}
}
