public string EndKfMeeting()
{
KfMeeting kfMeeting = _kfMeetingService.GetById(KfMeetingId);
if (!kfMeeting.IsEnd)
{
kfMeeting.RecordCount = _kfMeetingMessageService.GetCount(" where KfMeetingId='" + kfMeeting.Id + "'");
kfMeeting.EndDate = DateTime.Now;
kfMeeting.IsEnd = true;
_kfMeetingService.Update(kfMeeting);
//向用户发送会话断开的消息
string message2 = string.Empty;
new CommandManager(null).TryHandleCommand("SendPrivateMessage", new string[] { KfNumberId.ToString(), kfMeeting.MpUserId.ToString(), "本次会话已被断开" }, ref message2);
//把消息发送给微信端客户
MpUser mpUser = _mpUserService.GetById(kfMeeting.MpUserId);
if (mpUser != null && !string.IsNullOrWhiteSpace(mpUser.OpenID))
{
_mpUserService.SendMessage(mpUser.OpenID, "本次会话已被断开");
}
//断开当前用户的所有连接
_kfMeetingService.ExcuteSql("update KfMeeting set IsEnd=1 where MpUserId='" + kfMeeting.MpUserId + "'");
//更新用户状态
_mpUserService.ChangeMpUserState(kfMeeting.MpUserId, 0);
}
return(JsonHelper.AnalysisJson <string>(string.Empty, "ok", null));
}
public string SendPrivateMessage()
{
try
{
KfNumber kfNumber = _kfNumberService.GetById(KfNumberId);
if (kfNumber == null)
{
return(JsonHelper.AnalysisJson <string>("KfNumber对象为null", "error", null));
}
KfMeeting kfMeeting = _kfMeetingService.GetById(KfMeetingId);
if (kfMeeting.IsEnd)
{
return(JsonHelper.AnalysisJson <string>(string.Format("本条消息发送失败[{0}]", "本次会话已经结束"), "error", null));
}
string messageText = Request["messageText"];
if (string.IsNullOrWhiteSpace(messageText))
{
return(JsonHelper.AnalysisJson <string>("消息不能为空", "error", null));
}
messageText = messageText.Trim();
// 防止XSS攻击
//messageText = Sanitizer.GetSafeHtmlFragment(messageText);
//messageText = HttpUtility.HtmlEncode(StringHelper.StripHtml(messageText));
messageText = HttpUtility.HtmlEncode(messageText);
//把消息存入数据库
//ICommunicationRepository iCommunicationRepository = new PersistedRepository();
_kfMeetingMessageService.InsertKfMeetingMessage(KfMeetingId, 1, messageText);
//把消息发送给微信端客户
MpUser mpUser = _mpUserService.GetById(ReceiveUserId);
if (mpUser != null && !string.IsNullOrWhiteSpace(mpUser.OpenID))
{
_mpUserService.SendMessage(mpUser.OpenID, messageText);
}
//把消息发给通信线程进行中转（适用于web聊天）
string message2 = string.Empty;
if (new CommandManager(null).TryHandleCommand("SendPrivateMessage", new string[] { KfNumberId.ToString(), ReceiveUserId.ToString(), messageText }, ref message2) && string.IsNullOrWhiteSpace(message2))
{
return(JsonHelper.AnalysisJson <string>(string.Empty, "ok", null));
}
this.log.Warn(string.Format("消息发送失败，{0}", message2));
return(JsonHelper.AnalysisJson <string>(string.Format("本条消息发送失败[{0}]", message2), "error", null));
}
catch (Exception ex)
{
this.log.Warn(ex.Message);
return(JsonHelper.AnalysisJson <string>(string.Format("本条消息发送失败[{0}]", ex.Message), "error", null));
}
}
public string UpdateMeetingExplain()
{
string explain = Request["explain"];
if (string.IsNullOrWhiteSpace(explain))
{
return(JsonHelper.AnalysisJson <string>("请填写摘要", "ok", null));
}
KfMeeting kfMeeting = _kfMeetingService.GetById(KfMeetingId);
kfMeeting.Explain = explain;
_kfMeetingService.Update(kfMeeting);
return(JsonHelper.AnalysisJson <string>(kfMeeting.Explain, "ok", null));
}
public string EndKfMeeting()
{
if (!string.IsNullOrWhiteSpace(Token))
{
if (Token != "ocean")
{
return(JsonHelper.AnalysisJson <string>("凭证错误", "error", null));
}
}
KfMeeting kfMeeting = _kfMeetingService.GetById(KfMeetingId);
if (!kfMeeting.IsEnd)
{
kfMeeting.RecordCount = _kfMeetingMessageService.GetCount(" where KfMeetingId='" + kfMeeting.Id + "'");
kfMeeting.EndDate = DateTime.Now;
kfMeeting.IsEnd = true;
_kfMeetingService.Update(kfMeeting);
//向客服发送断开通知
string message = string.Empty;
//访客名称
string visitName = string.Empty;
MpUser mpUser = _mpUserService.GetById(kfMeeting.MpUserId);
if (mpUser != null)
{
visitName = mpUser.NickName;
if (!string.IsNullOrWhiteSpace(mpUser.OpenID))
{
_mpUserService.SendMessage(mpUser.OpenID, "成功退出聊天，输入【客服】或【kf】转人工客服");
}
}
else
{
visitName = "访客_" + new Random().Next(100);
}
new CommandManager(null).TryHandleCommand("Notice", new string[] { kfMeeting.MpUserId.ToString(), visitName, kfMeeting.KfNumberId.ToString(), "3", "0", kfMeeting.MpUserId.ToString() }, ref message);
//断开当前用户的所有连接
_kfMeetingService.ExcuteSql("update KfMeeting set IsEnd=1 where MpUserId='" + kfMeeting.MpUserId + "'");
}
//更新用户状态
_mpUserService.ChangeMpUserState(kfMeeting.MpUserId, 0);
return(JsonHelper.AnalysisJson <string>(string.Empty, "ok", null));
}
public string RejectKfMeeting()
{
KfMeeting kfMeeting = _kfMeetingService.GetById(KfMeetingId);
if (!kfMeeting.IsEnd)
{
kfMeeting.IsEnd = true;
_kfMeetingService.Update(kfMeeting);
//向其他客服发送当前客户已经拒绝的通知
string message = string.Empty;
IList <KfNumber> listKfNumber = _kfNumberService.GetALL().Where(m => m.Id != KfNumberId && m.IsOnline == true).ToList();
foreach (KfNumber model in listKfNumber)
{
new CommandManager(null).TryHandleCommand("Notice", new string[] { KfNumberId.ToString(), "客服拒绝", model.Id.ToString(), "4", "0", kfMeeting.MpUserId.ToString() }, ref message);
}
//向用户发送已经拒绝的消息
string message2 = string.Empty;
new CommandManager(null).TryHandleCommand("SendPrivateMessage", new string[] { KfNumberId.ToString(), kfMeeting.MpUserId.ToString(), "客服拒绝您的本次请求，请再次输入【客服】或【kf】转人工客服" }, ref message2);
//把消息发送给微信端客户
MpUser mpUser = _mpUserService.GetById(kfMeeting.MpUserId);
if (mpUser != null && !string.IsNullOrWhiteSpace(mpUser.OpenID))
{
_mpUserService.SendMessage(mpUser.OpenID, "客服连接超时，您可以拨打我行客服热线40008-96336");
}
}
else
{
//向其他客服发送当前客户已经拒绝的通知
string message = string.Empty;
IList <KfNumber> listKfNumber = _kfNumberService.GetALL().Where(m => m.Id != KfNumberId && m.IsOnline == true).ToList();
foreach (KfNumber model in listKfNumber)
{
new CommandManager(null).TryHandleCommand("Notice", new string[] { KfNumberId.ToString(), "客服拒绝", model.Id.ToString(), "4", "0", kfMeeting.MpUserId.ToString() }, ref message);
}
}
//更新用户状态
_mpUserService.ChangeMpUserState(kfMeeting.MpUserId, 0);
return(JsonHelper.AnalysisJson <string>(string.Empty, "ok", null));
}
public KfMeetingDTO(KfMeeting kfMeeting)
{
this.Id = kfMeeting.Id;
this.CreateDate = kfMeeting.CreateDate;
this.KfNumberId = kfMeeting.KfNumberId;
if (kfMeeting.KfNumber != null)
{
this.NickName = kfMeeting.KfNumber.NickName;
}
else
{
this.NickName = string.Empty;
}
this.MpUserId = kfMeeting.MpUserId;
if (kfMeeting.MpUser != null)
{
this.MpUserName = kfMeeting.MpUser.NickName;
}
else
{
this.MpUserName = string.Empty;
}
this.RecordCount = kfMeeting.RecordCount;
this.BeginDate = kfMeeting.BeginDate;
this.EndDate = kfMeeting.EndDate;
this.MeetingPage = kfMeeting.MeetingPage;
this.Explain = kfMeeting.Explain;
this.IsEnd = kfMeeting.IsEnd;
if (EndDate.HasValue)
{
TimeSpan ts = EndDate.Value.Subtract(BeginDate);
this.Duration = ts.Hours + "小时" + ts.Minutes + "分钟" + ts.Seconds + "秒";
}
else
{
this.Duration = string.Empty;
}
}
public string ReceptionKfMeeting()
{
KfMeeting kfMeeting = _kfMeetingService.GetById(KfMeetingId);
if (kfMeeting.IsEnd)
{
return(JsonHelper.AnalysisJson <string>("当前会话已被对方结束", "error", null));
}
kfMeeting.BeginDate = DateTime.Now;
kfMeeting.KfNumberId = KfNumberId;
_kfMeetingService.Update(kfMeeting);
//向其他客服发送当前客户已经接管的通知
string message = string.Empty;
IList <KfNumber> listKfNumber = _kfNumberService.GetALL().Where(m => m.Id != KfNumberId && m.IsOnline == true).ToList();
foreach (KfNumber model in listKfNumber)
{
new CommandManager(null).TryHandleCommand("Notice", new string[] { KfNumberId.ToString(), "客服接入", model.Id.ToString(), "2", "0", kfMeeting.MpUserId.ToString() }, ref message);
}
//向用户发送已经接入成功的消息
string message2 = string.Empty;
new CommandManager(null).TryHandleCommand("SendPrivateMessage", new string[] { KfNumberId.ToString(), kfMeeting.MpUserId.ToString(), "接入成功,现在可以与客服对话了" }, ref message2);
//把消息发送给微信端客户
MpUser mpUser = _mpUserService.GetById(kfMeeting.MpUserId);
if (mpUser != null && !string.IsNullOrWhiteSpace(mpUser.OpenID))
{
_mpUserService.SendMessage(mpUser.OpenID, "接入成功,现在可以与客服对话了");
}
//更新用户状态
_mpUserService.ChangeMpUserState(kfMeeting.MpUserId, 1);
return(JsonHelper.AnalysisJson <string>(string.Empty, "ok", null));
}
public string StartKfMeeting()
{
if (!string.IsNullOrWhiteSpace(Token))
{
if (Token != "ocean")
{
return(JsonHelper.AnalysisJson <string>("凭证错误", "error", null));
}
}
KfMeeting kfMeeting2 = _kfMeetingService.GetUnique(m => m.MpUserId == SendUserId && !m.IsEnd, "CreateDate", false);
if (kfMeeting2 != null && kfMeeting2.KfNumberId != Guid.Empty)
{
string message2 = string.Empty;
Log4NetImpl.Write("SendPrivateMessage:" + kfMeeting2.MpUserId.ToString(), kfMeeting2.KfNumberId.ToString());
new CommandManager(null).TryHandleCommand("SendPrivateMessage", new string[] { kfMeeting2.MpUserId.ToString(), kfMeeting2.KfNumberId.ToString(), "客服" }, ref message2);
return(JsonHelper.AnalysisJson <string>("已经接入", "error", null));
}
string message = string.Empty;
IList <KfNumber> listKfNumber = _kfNumberService.GetALL().Where(m => m.IsOnline == true && m.OnlineStatus == 0).ToList();
if (listKfNumber.Count == 0)
{
//把消息发送给微信端客户
MpUser mpUser2 = _mpUserService.GetById(SendUserId);
if (mpUser2 != null && !string.IsNullOrWhiteSpace(mpUser2.OpenID))
{
_mpUserService.SendMessage(mpUser2.OpenID, "当前没有客服在线");
}
return(JsonHelper.AnalysisJson <string>("当前没有客服在线", "error", null));
}
var kfMeeting = new KfMeeting()
{
BeginDate = DateTime.Now,
IsEnd = false,
MpUserId = SendUserId
};
_kfMeetingService.Insert(kfMeeting);
//向所有在线客服发送接入请求
//访客名称
string visitName = string.Empty;
MpUser mpUser = _mpUserService.GetById(kfMeeting.MpUserId);
if (mpUser != null)
{
visitName = mpUser.NickName;
if (!string.IsNullOrWhiteSpace(mpUser.OpenID))
{
_mpUserService.SendMessage(mpUser.OpenID, "等待客服接入，输入【退出】或【tc】退出聊天状态");
}
}
else
{
visitName = "访客_" + new Random().Next(100);
}
foreach (KfNumber model in listKfNumber)
{
new CommandManager(null).TryHandleCommand("Notice", new string[] { SendUserId.ToString(), visitName, model.Id.ToString(), "1", "0", kfMeeting.Id.ToString() }, ref message);
}
return(JsonHelper.AnalysisJson <string>(string.Empty, "ok", null));
}
public string GetMeetingExplain()
{
KfMeeting kfMeeting = _kfMeetingService.GetById(KfMeetingId);
return(JsonHelper.AnalysisJson <string>(kfMeeting.Explain, "ok", null));
}