public void NotifyEventIMessage(KeyValueCollection userData)
{
if (userData.ContainsKey("GSW_USER_EVENT") && _campaignStatus.Contains(userData["GSW_USER_EVENT"]))
{
OutboundDataContext.GetInstance().Date = DateTime.Now.ToString();
OutboundDataContext.GetInstance().CampaignStatus = userData["GSW_USER_EVENT"].ToString();
if (userData.ContainsKey("GSW_CAMPAIGN_NAME"))
{
OutboundDataContext.GetInstance().CampaignName = userData["GSW_CAMPAIGN_NAME"].ToString();
}
if (userData.ContainsKey("GSW_CAMPAIGN_DESCRIPTION"))
{
OutboundDataContext.GetInstance().Description = userData["GSW_CAMPAIGN_DESCRIPTION"].ToString();
}
if (userData.ContainsKey("GSW_CAMPAIGN_MODE"))
{
OutboundDataContext.GetInstance().DeliveryMode = userData["GSW_CAMPAIGN_MODE"].ToString();
OutboundDataContext.GetInstance().GRCampaignModeHeight = GridLength.Auto;
}
else
{
OutboundDataContext.GetInstance().DeliveryMode = "-";
OutboundDataContext.GetInstance().GRCampaignModeHeight = new GridLength(0);
}
_campaignNotifier.Show();
_campaignNotifier.Notify(100, false);
if (OutboundDataContext.GetInstance().MyCampaigns.Any(p => p.CampaignName == OutboundDataContext.GetInstance().CampaignName))
{
int i = OutboundDataContext.GetInstance().MyCampaigns.IndexOf(OutboundDataContext.GetInstance().MyCampaigns.Where(p => p.CampaignName == OutboundDataContext.GetInstance().CampaignName).FirstOrDefault());
if (OutboundDataContext.GetInstance().CampaignStatus.ToLower().Trim() == "campaignstarted")
{
OutboundDataContext.GetInstance().MyCampaigns.RemoveAt(i);
OutboundDataContext.GetInstance().CampaignStatusImageSource = new BitmapImage(new Uri("/Pointel.Interactions.Outbound;component/Images/Start.png", UriKind.Relative));
OutboundDataContext.GetInstance().MyCampaigns.Insert(0, (new MyCampaigns(OutboundDataContext.GetInstance().CampaignStatusImageSource, OutboundDataContext.GetInstance().CampaignName, OutboundDataContext.GetInstance().DeliveryMode, OutboundDataContext.GetInstance().Date, "")));
}
else if (OutboundDataContext.GetInstance().CampaignStatus.ToLower().Trim() == "campaignunloaded")
{
var getCampaign = OutboundDataContext.GetInstance().MyCampaigns.Where(x => x.CampaignName == OutboundDataContext.GetInstance().CampaignName).ToList();
if (getCampaign.Count > 0)
{
foreach (var data in getCampaign)
{
OutboundDataContext.GetInstance().MyCampaigns.Remove(data);
}
}
}
else
{
OutboundDataContext.GetInstance().MyCampaigns.RemoveAt(i);
OutboundDataContext.GetInstance().CampaignStatusImageSource = new BitmapImage(new Uri("/Pointel.Interactions.Outbound;component/Images/Stop.png", UriKind.Relative));
OutboundDataContext.GetInstance().MyCampaigns.Insert(0, (new MyCampaigns(OutboundDataContext.GetInstance().CampaignStatusImageSource, OutboundDataContext.GetInstance().CampaignName, OutboundDataContext.GetInstance().DeliveryMode, OutboundDataContext.GetInstance().Date, "")));
}
}
else
{
OutboundDataContext.GetInstance().CampaignStatusImageSource = new BitmapImage(new Uri("/Pointel.Interactions.Outbound;component/Images/Stop.png", UriKind.Relative));
OutboundDataContext.GetInstance().MyCampaigns.Add(new MyCampaigns(OutboundDataContext.GetInstance().CampaignStatusImageSource, OutboundDataContext.GetInstance().CampaignName, OutboundDataContext.GetInstance().DeliveryMode, OutboundDataContext.GetInstance().Date, ""));
}
}
}
/// <summary>
/// Gets the supported object.
/// </summary>
/// <param name="statName">Name of the stat.</param>
/// <returns></returns>
public string GetSupportedObject(string statName)
{
string objectType = string.Empty;
try
{
logger.Debug("StatisticsSupport : GetDescriptions Method : Entry");
foreach (string statistics in Settings.GetInstance().DictServerStatistics.Keys)
{
if (string.Compare(statistics, statName, true) == 0)
{
KeyValueCollection kvpcollection = new KeyValueCollection();
kvpcollection = Settings.GetInstance().DictServerStatistics[statistics];
if (kvpcollection.ContainsKey("Objects"))
{
if (kvpcollection["Objects"].ToString().Contains(","))
{
string[] Temp = kvpcollection["Objects"].ToString().Split(',');
objectType = Temp[0].ToString();
break;
}
}
}
}
}
catch (Exception generalException)
{
}
return(objectType);
}
private static KeyValueCollection GetUpdateUserData(Dictionary <string, string> UpdateUserData)
{
KeyValueCollection holdingUpdateUserData = new KeyValueCollection();
foreach (string key in UpdateUserData.Keys)
{
if (!holdingUpdateUserData.ContainsKey(key))
{
if (key == Settings.GetInstance().DispositionCollectionKey&& !string.IsNullOrEmpty(UpdateUserData[Settings.GetInstance().DispositionCollectionKey]))
{
var dict = UpdateUserData[Settings.GetInstance().DispositionCollectionKey].Split(';').Select(s => s.Split(':')).ToDictionary(a => a[0].Trim().ToString(), a => a[1].Trim().ToString());
KeyValueCollection tempKC = new KeyValueCollection();
if (dict == null && dict.Count == 0)
{
return(null);
}
foreach (string key1 in dict.Keys)
{
tempKC.Add(key1, dict[key1]);
}
holdingUpdateUserData.Add(key, tempKC);
}
else
{
holdingUpdateUserData.Add(key, UpdateUserData[key].ToString());
}
}
}
return(holdingUpdateUserData);
}
/// <summary>
/// Sends the record processed.
/// </summary>
private void SendRecordProcessed(KeyValueCollection updateUserEventData)
{
try
{
if (updateUserEventData == null || _datacontext.userAttachData == null)
{
return;
}
if (_datacontext.userAttachData.ContainsKey("GSW_AGENT_REQ_TYPE") && updateUserEventData.ContainsKey("GSW_AGENT_REQ_TYPE"))
{
_datacontext.userAttachData["GSW_AGENT_REQ_TYPE"] = "RecordProcessed";
updateUserEventData["GSW_AGENT_REQ_TYPE"] = "RecordProceed";
var soft = new SoftPhone();
OutputValues output = soft.UpdateOCSCallData(_updateUserEventData);
if (output.MessageCode == "200")
{
_logger.Info("OCS Call Data Updated Successfully....");
}
}
}
catch (Exception generalException)
{
_logger.Error("Error occurred SendRecordProcessed() : " + generalException.ToString());
}
}
public string GetUserDataSearchValues(KeyValueCollection userData, string[] userDataSearchKeys)
{
try
{
if (userData != null && userDataSearchKeys != null)
{
string searchValues = string.Empty;
this.logger.Info("GetUserDataSearchValues : Reading User-Data Search Values, Keys : " + string.Join(",", userDataSearchKeys));
foreach (string key in userDataSearchKeys)
{
if (userData.ContainsKey(key))
{
searchValues += userData.GetAsString(key) + ",";
}
else
{
searchValues += "^,";
}
}
return((searchValues != string.Empty) ? searchValues.Substring(0, searchValues.Length - 1) : searchValues);
}
else
{
this.logger.Info("GetUserDataSearchValues : user-data search key is empty");
}
}
catch (Exception generalException)
{
this.logger.Error("GetSearchUserDataValue : Error occurred while getting User-Data Search values : " + generalException.ToString());
}
return(null);
}
public void UpdateSelectedWorkbin()
{
try
{
if (ConfigContainer.Instance().AllKeys.Contains("CfgPerson"))
{
CfgPerson person = ConfigContainer.Instance().GetValue("CfgPerson") as CfgPerson;
if (!person.UserProperties.ContainsKey("agent.ixn.desktop"))
{
person.UserProperties.Add("agent.ixn.desktop", new KeyValueCollection());
}
KeyValueCollection option = person.UserProperties["agent.ixn.desktop"] as KeyValueCollection;
if (!string.IsNullOrEmpty(WorkbinUtility.Instance().SelectedWorkbinName))
{
if (!option.ContainsKey("workbins.workbin-selected"))
{
option.Add("workbins.workbin-selected", WorkbinUtility.Instance().SelectedWorkbinName);
}
else
{
option["workbins.workbin-selected"] = WorkbinUtility.Instance().SelectedWorkbinName;
}
}
person.UserProperties["agent.ixn.desktop"] = option;
person.Save();
person = null;
}
}
catch (Exception ex)
{
logger.Error("Error when updating selected workbin " + ex.ToString());
}
}
private void DoNAPopup(KeyValueCollection kvUserData)
{
try
{
_caseId = null;
if (kvUserData != null)
{
string mid = string.Empty;
if (kvUserData.ContainsKey("MID"))
{
mid = kvUserData.GetAsString("MID");
}
if (string.IsNullOrEmpty(mid))
{
mid = "undefined";
}
if (!string.IsNullOrEmpty(_himmsConfiguration.MIDPopupUrl))
{
if (kvUserData.ContainsKey("ConnectionId"))
{
DesktopMessenger.midHandler = this;
DesktopMessenger.communicateUI.NotifyMIDState(true, kvUserData.GetAsString("ConnectionId"));
}
//PopupMID(_himmsConfiguration.MIDPopupUrl + "?mid=" + mid, "MerchantPopup");
Navigate(_himmsConfiguration.MIDPopupUrl + "?mid=" + mid, "MerchantPopup");
}
else
{
_logger.Warn("The popup url is not specified.");
}
}
else
{
_logger.Warn("The userdata object is null.");
}
}
catch (Exception generalException)
{
_logger.Error("Error occurred as " + generalException.Message);
_logger.Trace("Error Trace : " + generalException.StackTrace);
}
}
/// <summary>
/// Gets if flags list contains the specified flag.
/// </summary>
/// <param name="flag">Message flag.</param>
/// <returns>Returns true if flags list contains the specified flag.</returns>
public bool Contains(string flag)
{
if (flag == null)
{
throw new ArgumentNullException("flag");
}
return(m_pFlags.ContainsKey(flag.ToLower()));
}
/// <summary>
/// Gets the name of the contact.
/// </summary>
/// <param name="keyValue">The key value.</param>
/// <returns>System.String.</returns>
private string getContactName(KeyValueCollection keyValue)
{
if (keyValue != null)
{
string name = string.Empty;
if (keyValue.ContainsKey("FirstName"))
{
name += FirstName = keyValue["FirstName"].ToString();
}
if (keyValue.ContainsKey("LastName"))
{
LastName = keyValue["LastName"].ToString();
name += (string.IsNullOrEmpty(name) ? "" : " ") + LastName;
}
return(name);
}
return(null);
}
private void HandleVoice(iCallData value)
{
try
{
Type objType = null;
object obj = null;
KeyValueCollection userdata = null;
MediaEventHelper objEventHelper = new MediaEventHelper();
if (objEventHelper.ConvertVoiceEvent(ref objType, ref obj, ref userdata, value.EventMessage))
{
if (objType != null && obj != null)
{
if (userdata != null && userdata.ContainsKey("AppName"))
{
if (userdata.GetAsString("AppName").ToLower() == "cs")
{
if (_himmsConfiguration.AppLocation == "na")
{
DoNAPopup(userdata);
}
else if (_himmsConfiguration.AppLocation == "eu")
{
DoEUPopup(userdata);
}
else
{
_logger.Warn("Invalid application location in the HIMMS integration. Application location: " + _himmsConfiguration.AppLocation);
}
}
else
{
_logger.Trace("There is invalid value in the 'AppName'");
}
}
else
{
_logger.Trace("The 'AppName' key not found in the user data.");
}
}
else
{
_logger.Warn("The event object is null.");
}
}
else
{
_logger.Warn("Voice event conversion getting failed");
}
}
catch (Exception generalException)
{
_logger.Error("Error occurred as " + generalException.Message);
_logger.Trace("Error Trace : " + generalException.StackTrace);
}
}
public void TestContainsKey_SingleKeyExists()
{
var key = @"TestKey";
var collection = new KeyValueCollection <string, JackpotLog>(@"TestCollection", _database);
var transaction = JackpotLog.Randomize(new Random());
collection.Add(key, transaction);
Assert.IsTrue(collection.ContainsKey(key));
}
public void TestContainsKey_MultipleKeysExist()
{
var key1 = @"TestKey1";
var key2 = @"TestKey2";
var key3 = @"TestKey3";
var collection = new KeyValueCollection <string, JackpotLog>(@"TestCollection", _database);
var transaction1 = JackpotLog.Randomize(new Random());
var transaction2 = JackpotLog.Randomize(new Random());
var transaction3 = JackpotLog.Randomize(new Random());
collection.Add(key1, transaction1);
collection.Add(key2, transaction2);
collection.Add(key3, transaction3);
Assert.IsTrue(collection.ContainsKey(key1));
Assert.IsTrue(collection.ContainsKey(key2));
Assert.IsTrue(collection.ContainsKey(key3));
}
/// <summary>
/// Gets the descriptions.
/// </summary>
public void GetDescriptions(string objecType)
{
try
{
logger.Debug("StatisticsSupport : GetDescriptions Method : Entry");
foreach (string statistics in Settings.GetInstance().DictServerStatistics.Keys)
{
KeyValueCollection kvpcollection = new KeyValueCollection();
kvpcollection = Settings.GetInstance().DictServerStatistics[statistics];
if (kvpcollection.ContainsKey("Objects"))
{
if (kvpcollection["Objects"].ToString().Contains(objecType))
{
if (kvpcollection.ContainsKey("Description"))
{
if (!Settings.GetInstance().DictStatisticsDesc.ContainsKey(statistics))
{
Settings.GetInstance().DictStatisticsDesc.Add(statistics, kvpcollection["Description"].ToString());
}
}
else
{
if (!Settings.GetInstance().DictStatisticsDesc.ContainsKey(statistics))
{
Settings.GetInstance().DictStatisticsDesc.Add(statistics, statistics);
}
}
}
}
}
}
catch (Exception GeneralException)
{
logger.Error("StatisticsSupport : GetDescriptions Method : " + GeneralException.Message);
}
logger.Debug("StatisticsSupport : GetDescriptions Method : Exit");
}
/// <summary>
/// Processes the configuration data.
/// </summary>
/// <param name="configurationData">The configuration data.</param>
private void ProcessConfigurationData(KeyValueCollection configurationData)
{
try
{
if (configurationData.ContainsKey("speed-dial.contacts"))
{
if (configurationData["speed-dial.contacts"] != null)
{
ReadSpeedDialContacts(configurationData["speed-dial.contacts"] as KeyValueCollection);
}
}
}
catch
{
}
}
private static string ProcessUserData(KeyValueCollection userData)
{
string queryString = string.Empty;
int paramIndex = 0;
if (userData != null)
{
foreach (string userDataName in Settings.GetInstance().PortSetting.SendUserDataName)
{
if (userData.ContainsKey(userDataName))
{
queryString += ((queryString.Length > 0) ? Settings.GetInstance().PortSetting.SendDataDelimiter : "") + Settings.GetInstance().PortSetting.SendUserDataValue[paramIndex] + "=" + userData[userDataName].ToString();
paramIndex++;
}
}
}
return(queryString);
}
private void DoEUPopup(KeyValueCollection kvUserData)
{
try
{
_caseId = null;
if (kvUserData == null)
{
_logger.Warn("The userdata is null to process the HIMMS integration.");
return;
}
if (kvUserData.ContainsKey("ConnectionId"))
{
DesktopMessenger.midHandler = this;
DesktopMessenger.communicateUI.NotifyMIDState(true, kvUserData.GetAsString("ConnectionId"));
}
bool isShowPopupTab = kvUserData.ContainsKey("MIDPop") && kvUserData.GetAsString("MIDPop").ToLower() == "true";
string mid = string.Empty;
// string caseId = string.Empty;
string caseIdPopupURL = _himmsConfiguration.CaseIdPopupUrl;
string urlToPopup = "";
string title = "";
if (kvUserData.ContainsKey("MID"))
{
mid = kvUserData.GetAsString("MID");
}
if (kvUserData.ContainsKey("CaseID"))
{
_caseId = kvUserData.GetAsString("CaseID");
}
if (kvUserData.ContainsKey("CASD_URL") && kvUserData.GetAsString("CASD_URL").ToLower() != "undefined" &&
kvUserData.GetAsString("CASD_URL").ToLower() != "null")
{
caseIdPopupURL = kvUserData.GetAsString("CASD_URL");
title = "casd";
// PopupCaseURL(caseIdPopupURL, "casd");
urlToPopup = caseIdPopupURL;
// return;
}
if (isShowPopupTab)
{
return;
}
if (!string.IsNullOrEmpty(_caseId) && _caseId != "invalid" && _caseId != "unknown")
{
//PopupCaseID(_himmsConfiguration.CaseIdPopupUrl + "?extcaseId=" + _caseId, "caseManagement");
urlToPopup = _himmsConfiguration.CaseIdPopupUrl + "?extcaseId=" + _caseId;
title = "caseManagement";
}
else if (!string.IsNullOrEmpty(mid) && mid != "invalid" && mid != "unknown")
{
title = "MerchantPopup";
urlToPopup = _himmsConfiguration.MIDPopupUrl + "?mid=" + mid;
//PopupMID(_himmsConfiguration.MIDPopupUrl + "?mid=" + mid, "MerchantPopup");
}
else
{
title = "MerchantPopup";
urlToPopup = _himmsConfiguration.MIDPopupUrl + "?mid=" + mid;
//PopupMID(_himmsConfiguration.MIDPopupUrl + "?mid=" + mid, "MerchantPopup");
}
Navigate(urlToPopup, title);
}
catch (Exception generalException)
{
_logger.Error("Error occurred as " + generalException.Message);
_logger.Trace("Error Trace : " + generalException.StackTrace);
}
}
/// <summary>
/// Sends Update Log Data
/// </summary>
/// <param name="connId"></param>
/// <param name="sfdcData"></param>
public void SendUpdateLogData(string connId, SFDCData sfdcData)
{
try
{
logger.Info("SendUpdateLogData : Collects Update Log data");
logger.Info("Connection ID : " + connId);
if (Settings.UpdateSFDCLog.ContainsKey(connId))
{
UpdateLogData updateData = Settings.UpdateSFDCLog[connId];
if (updateData != null)
{
if (sfdcData.LeadData != null)
{
logger.Info("SendUpdateLogData : Sending Lead Update Log data");
sfdcData.LeadData.ActivityRecordID = updateData.LeadActivityId;
sfdcData.LeadData.RecordID = updateData.LeadRecordId;
}
if (sfdcData.ContactData != null)
{
logger.Info("SendUpdateLogData : Sending Contact Update Log data");
sfdcData.ContactData.ActivityRecordID = updateData.ContactActivityId;
sfdcData.ContactData.RecordID = updateData.ContactRecordId;
}
if (sfdcData.AccountData != null)
{
logger.Info("SendUpdateLogData : Sending Account Update Log data");
sfdcData.AccountData.ActivityRecordID = updateData.AccountActivityId;
sfdcData.AccountData.RecordID = updateData.AccountRecordId;
}
if (sfdcData.CaseData != null)
{
logger.Info("SendUpdateLogData : Sending Case Update Log data");
sfdcData.CaseData.ActivityRecordID = updateData.CaseActivityId;
sfdcData.CaseData.RecordID = updateData.CaseRecordId;
}
if (sfdcData.OpportunityData != null)
{
logger.Info("SendUpdateLogData : Sending Opportunity Update Log data");
sfdcData.OpportunityData.ActivityRecordID = updateData.OpportunityActivityId;
sfdcData.OpportunityData.RecordID = updateData.OpportunityRecordId;
}
if (sfdcData.UserActivityData != null)
{
logger.Info("SendUpdateLogData : Sending UserActivity Update Log data");
sfdcData.UserActivityData.RecordID = updateData.UserActivityId;
}
if (sfdcData.CustomObjectData != null && updateData.CustomObject != null)
{
foreach (CustomObjectData custom in sfdcData.CustomObjectData)
{
if (updateData.CustomObject.ContainsKey(custom.ObjectName))
{
KeyValueCollection collection = updateData.CustomObject[custom.ObjectName];
if (collection != null)
{
logger.Info("SendUpdateLogData : Sending CustomObject Update Log data");
if (collection.ContainsKey("newRecordId"))
{
custom.RecordID = collection["newRecordId"].ToString();
}
if (collection.ContainsKey("activityRecordId"))
{
custom.ActivityRecordID = collection["activityRecordId"].ToString();
}
}
}
}
}
SendPopupData(connId, sfdcData);
}
}
if (!Settings.UpdateSFDCLogFinishedEvent.ContainsKey(connId))
{
Settings.UpdateSFDCLogFinishedEvent.Add(connId, sfdcData);
}
else
{
Settings.UpdateSFDCLogFinishedEvent[connId] = sfdcData;
}
}
catch (Exception generalException)
{
this.logger.Error("SendUpdateLogData : Error occurred while sending update Log :" + generalException.ToString());
}
}
/// <summary>
/// Reads the file integration key collections.
/// </summary>
/// <param name="configProtocol">The configuration protocol.</param>
/// <param name="applicationName">Name of the application.</param>
/// <returns></returns>
#region ReadFileIntegrationKeyCollections
public iCallData ReadFileIntegrationKeyCollections(ConfService configProtocol, string applicationName)
{
iCallData result = null;
string value = string.Empty;
int paramKey = 0;
try
{
result = new CallData();
result.FileData = new FileIntegration();
result.PortData = new PortIntegration();
result.PipeData = new PipeIntegration();
result.CrmDbData = new CrmDbIntegration();
CfgApplication application = new CfgApplication(configProtocol);
CfgApplicationQuery queryApp = new CfgApplicationQuery();
//queryApp.TenantDbid = WellKnownDbids.EnterpriseModeTenantDbid;
queryApp.Name = applicationName;
application = configProtocol.RetrieveObject <CfgApplication>(queryApp);
if (application != null)
{
string[] applicationKeys = application.Options.AllKeys;
string[] applicationUserPropertieskeys = application.UserProperties.AllKeys;
foreach (string section in applicationUserPropertieskeys)
{
if (string.Compare(section, "facet.user.data", true) == 0)
{
KeyValueCollection kvColl = new KeyValueCollection();
kvColl = (KeyValueCollection)application.UserProperties["facet.user.data"];
logger.Debug("Retrieving values from facet.user.data section");
setting.attachDataList.Clear();
if (kvColl != null)
{
for (int i = 1; i <= (kvColl.Count / 2); i++)
{
if (kvColl.ContainsKey("facet.userdata.key" + i.ToString()))
{
if (kvColl["facet.userdata.key" + i.ToString()].ToString() != null &&
kvColl["facet.userdata.key" + i.ToString()].ToString() != string.Empty)
{
if (kvColl.ContainsKey("facet.tag.name" + i.ToString()))
{
if (kvColl["facet.tag.name" + i.ToString()].ToString() != null &&
kvColl["facet.tag.name" + i.ToString()].ToString() != string.Empty)
{
if (!setting.attachDataList.ContainsKey(kvColl["facet.tag.name" + i.ToString()].ToString()))
{
setting.attachDataList.Add(kvColl["facet.tag.name" + i.ToString()].ToString(),
kvColl["facet.userdata.key" + i.ToString()].ToString());
logger.Debug("Key : facet.tag.name" + i.ToString() + " Value : " + kvColl["facet.tag.name" + i.ToString()].ToString());
logger.Debug("Key : facet.userdata.key" + i.ToString() + " Value : " + kvColl["facet.userdata.key" + i.ToString()].ToString());
}
}
}
}
}
}
}
}
}
ConfigContainer.Instance().ReadSection("file-integration");
if (ConfigContainer.Instance().AllKeys.Contains("file-integration"))
{
KeyValueCollection _tempcoll = ConfigContainer.Instance().GetValue("file-integration");
}
foreach (string section in applicationKeys)
{
if (string.Compare(section, "file-integration", true) == 0 && Settings.GetInstance().EnableFileCommunication)
{
KeyValueCollection getFileIntegrationCollection = (KeyValueCollection)application.Options[section];
//code added by vinoth for bcbs version to show calldata pop up
result.FileData.EnableView = true;
//End
foreach (string fileKey in getFileIntegrationCollection.AllKeys)
{
Regex re = new Regex(@"\d+");
Match m = re.Match(fileKey);
if (m.Success)
{
paramKey = Convert.ToInt16(m.Value);
}
if (string.Compare(fileKey, "directory", true) == 0)
{
logger.Debug("Key : " + fileKey + " Value : " + getFileIntegrationCollection[fileKey].ToString());
result.FileData.DirectoryPath = getFileIntegrationCollection[fileKey].ToString();
}
else if (string.Compare(fileKey, "file-name", true) == 0)
{
logger.Debug("Key : " + fileKey + " Value : " + getFileIntegrationCollection[fileKey].ToString());
result.FileData.FileName = getFileIntegrationCollection[fileKey].ToString();
}
else if (string.Compare(fileKey, "file-format", true) == 0)
{
logger.Debug("Key : " + fileKey + " Value : " + getFileIntegrationCollection[fileKey].ToString());
result.FileData.FileFormat = getFileIntegrationCollection[fileKey].ToString();
}
else if (string.Compare(fileKey, "file.string-delimiter", true) == 0)
{
logger.Debug("Key : " + fileKey + " Value : " + getFileIntegrationCollection[fileKey].ToString());
result.FileData.Delimiter = getFileIntegrationCollection[fileKey].ToString();
}
else if (string.Compare(fileKey, "file.event.data-type", true) == 0)
{
logger.Debug("Key : " + fileKey + " Value : " + getFileIntegrationCollection[fileKey].ToString());
result.FileData.CallDataEventFileType = getFileIntegrationCollection[fileKey].ToString().Split(new char[] { ',' });
}
else if (string.Compare(fileKey, "enable.view", true) == 0)
{
logger.Debug("Key : " + fileKey + " Value : " + getFileIntegrationCollection[fileKey].ToString());
result.FileData.EnableView = Convert.ToBoolean(getFileIntegrationCollection[fileKey].ToString());
}
else if (string.Compare(fileKey, "content-type", true) == 0)
{
logger.Debug("Key : " + fileKey + " Value : " + getFileIntegrationCollection[fileKey].ToString());
result.FileData.ContentType = getFileIntegrationCollection[fileKey].ToString();
}
//else if (string.Compare(fileKey, "file" + paramKey + ".attribute", true) == 0)
//{
// value += getFileIntegrationCollection[fileKey].ToString() + ",";
//}
else if (string.Compare(fileKey, "file" + paramKey + ".param", true) == 0)
{
try
{
if (getFileIntegrationCollection.ContainsKey("file" + paramKey + ".user-data.key"))
{
result.FileData.ParameterName.Add(getFileIntegrationCollection[fileKey].ToString()
, Convert.ToString(getFileIntegrationCollection["file" + paramKey + ".user-data.key"]));
}
}
catch (Exception paramValue)
{
logger.Error("No value configured for given Parameter " + getFileIntegrationCollection[fileKey].ToString() + " " + paramValue.ToString());
}
// paramKey++;
}
else if (string.Compare(fileKey, "file" + paramKey + ".attribute", true) == 0)
{
try
{
if (getFileIntegrationCollection.ContainsKey("file" + paramKey + ".attribute.param"))
{
result.FileData.ParameterValue.Add(getFileIntegrationCollection[fileKey].ToString()
, Convert.ToString(getFileIntegrationCollection["file" + paramKey + ".attribute.param"]));
}
}
catch (Exception paramValue)
{
logger.Error("No value configured for given Parameter " + getFileIntegrationCollection[fileKey].ToString() + " " + paramValue.ToString());
}
// paramKey++;
}
}
//result.FileData.AttributeFilter= value.ToString().Split(new char[] { ',' }); ;
getFileIntegrationCollection.Clear();
value = string.Empty;
}
else if (string.Compare(section, "port-integration", true) == 0 && Settings.GetInstance().EnablePortCommunication)
{
KeyValueCollection getPortIntegrationCollection = (KeyValueCollection)application.Options[section];
// paramKey = 0;
foreach (string portKey in getPortIntegrationCollection.AllKeys)
{
switch (portKey)
{
case "ip-address":
setting.PortSetting.HostName = getPortIntegrationCollection[portKey].ToString();
break;
case "receiving.data.port":
setting.PortSetting.IncomingPortNumber = int.Parse(getPortIntegrationCollection[portKey].ToString());
break;
case "sending.data.port":
setting.PortSetting.OutGoingPortNumber = int.Parse(getPortIntegrationCollection[portKey].ToString());
break;
case "port.send.delimiter":
setting.PortSetting.SendDataDelimiter = getPortIntegrationCollection[portKey].ToString();
break;
case "port.receive.delimiter":
setting.PortSetting.ReceiveDataDelimiter = getPortIntegrationCollection[portKey].ToString();
break;
case "port.call-media":
setting.PortSetting.CallMedia = new List <string>(getPortIntegrationCollection[portKey].ToString().Split(','));
break;
case "port.listen.event":
//if (!string.IsNullOrEmpty(getPortIntegrationCollection[portKey].ToString()) && !string.IsNullOrWhiteSpace(getPortIntegrationCollection[portKey].ToString()))
setting.PortSetting.CallDataEventType = new List <string>(getPortIntegrationCollection[portKey].ToString().Split(','));
break;
case "port.receive.key-name":
setting.PortSetting.ReceiveDatakey = new List <string>(getPortIntegrationCollection[portKey].ToString().Split(','));
break;
case "port.receive.connid-key-name":
setting.PortSetting.ReceiveConnectionIdName = getPortIntegrationCollection[portKey].ToString();
break;
case "port.webservicereference-url":
setting.PortSetting.WebServiceURL = getPortIntegrationCollection[portKey].ToString();
break;
}
}
//Code to get list of key names and param name
for (int i = 0; true; i++)
{
string keyName = "port.attribute" + i + ".key-name";
string paramName = "port.attribute" + i + ".param-name";
if (getPortIntegrationCollection.ContainsKey(keyName) && getPortIntegrationCollection.ContainsKey(paramName))
{
setting.PortSetting.SendAttributeKeyName.Add(getPortIntegrationCollection[keyName].ToString());
setting.PortSetting.SendAttributeValue.Add(getPortIntegrationCollection[paramName].ToString());
}
else
{
break;
}
}
//Code to get list of user data's key names and param name
for (int j = 0; true; j++)
{
string keyName = "port.user-data" + j + ".key-name";
string paramName = "port.user-data" + j + ".param-name";
if (getPortIntegrationCollection.ContainsKey(keyName) && getPortIntegrationCollection.ContainsKey(paramName))
{
setting.PortSetting.SendUserDataName.Add(getPortIntegrationCollection[keyName].ToString());
setting.PortSetting.SendUserDataValue.Add(getPortIntegrationCollection[paramName].ToString());
}
else
{
break;
}
}
getPortIntegrationCollection.Clear();
}
else if (string.Compare(section, "pipe-integration", true) == 0 && Settings.GetInstance().EnablePipeCommunication)
{
//KeyValueCollection getPipeIntegrationCollection = (KeyValueCollection)application.Options[section];
////paramKey = 0;
//foreach (string pipeKey in getPipeIntegrationCollection.AllKeys)
//{
// Regex re = new Regex(@"\d+");
// Match m = re.Match(pipeKey);
// if (m.Success)
// {
// paramKey = Convert.ToInt16(m.Value);
// }
// if (string.Compare(pipeKey, "pipe.server-first", true) == 0)
// {
// logger.Debug("Key : " + pipeKey + " Value : " + getPipeIntegrationCollection[pipeKey].ToString());
// result.PipeData.PipeFist = Convert.ToBoolean(getPipeIntegrationCollection[pipeKey].ToString().ToLower());
// }
// else if (string.Compare(pipeKey, "pipe.name", true) == 0)
// {
// logger.Debug("Key : " + pipeKey + " Value : " + getPipeIntegrationCollection[pipeKey].ToString());
// result.PipeData.PipeName = getPipeIntegrationCollection[pipeKey].ToString();
// }
// else if (string.Compare(pipeKey, "pipe.string-delimiter", true) == 0)
// {
// logger.Debug("Key : " + pipeKey + " Value : " + getPipeIntegrationCollection[pipeKey].ToString());
// result.PipeData.Delimiter = getPipeIntegrationCollection[pipeKey].ToString();
// }
// else if (string.Compare(pipeKey, "pipe.format", true) == 0)
// {
// logger.Debug("Key : " + pipeKey + " Value : " + getPipeIntegrationCollection[pipeKey].ToString());
// result.PipeData.FileFormat = getPipeIntegrationCollection[pipeKey].ToString();
// }
// else if (string.Compare(pipeKey, "pipe.event.data-type", true) == 0)
// {
// logger.Debug("Key : " + pipeKey + " Value : " + getPipeIntegrationCollection[pipeKey].ToString());
// result.PipeData.CallDataEventPipeType = getPipeIntegrationCollection[pipeKey].ToString().Split(new char[] { ',' });
// }
// //else if (string.Compare(pipeKey, "pipe" + paramKey + ".attribute", true) == 0)
// //{
// // value += getPipeIntegrationCollection[pipeKey].ToString() + ",";
// //}
// //else if (string.Compare(pipeKey, "pipe" + paramKey + ".attribute", true) == 0)
// //{
// // value += getPipeIntegrationCollection[pipeKey].ToString() + ",";
// //}
// else if (string.Compare(pipeKey, "pipe" + paramKey + ".param", true) == 0)
// {
// try
// {
// if (getPipeIntegrationCollection.ContainsKey("pipe" + paramKey + ".user-data.key"))
// result.PipeData.ParameterName.Add(getPipeIntegrationCollection[pipeKey].ToString()
// , Convert.ToString(getPipeIntegrationCollection["pipe" + paramKey + ".user-data.key"]));
// }
// catch (Exception paramValue)
// {
// logger.Error("No value configured for given Parameter " + getPipeIntegrationCollection[pipeKey].ToString() + " " + paramValue.ToString());
// }
// result.PipeData.ParameterName.Add(pipeKey, getPipeIntegrationCollection[pipeKey].ToString());
// // paramKey++;
// }
// else if (string.Compare(pipeKey, "pipe" + paramKey + ".attribute", true) == 0)
// {
// try
// {
// if (getPipeIntegrationCollection.ContainsKey("pipe" + paramKey + ".attribute.param"))
// result.PipeData.ParameterValue.Add(getPipeIntegrationCollection[pipeKey].ToString()
// , Convert.ToString(getPipeIntegrationCollection["pipe" + paramKey + ".attribute.param"]));
// }
// catch (Exception paramValue)
// {
// logger.Error("No value configured for given Parameter " + getPipeIntegrationCollection[pipeKey].ToString() + " " + paramValue.ToString());
// }
// // paramKey++;
// }
//}
//// result.PipeData.AttributeFilter = value.ToString().Split(new char[] { ',' }); ;
//getPipeIntegrationCollection.Clear();
//value = string.Empty;
}
else if (string.Compare(section, "url-integration", true) == 0 && Settings.GetInstance().EnableURLCommunication)
{
//KeyValueCollection getUrlIntegrationCollection = (KeyValueCollection)application.Options[section];
//// paramKey = 0;
//foreach (string urlKey in getUrlIntegrationCollection.AllKeys)
//{
// Regex re = new Regex(@"\d+");
// Match m = re.Match(urlKey);
// if (m.Success)
// {
// paramKey = Convert.ToInt16(m.Value);
// }
// if (string.Compare(urlKey, "enable.validate.queue-login", true) == 0)
// {
// logger.Debug("Key : " + urlKey + " Value : " + getUrlIntegrationCollection[urlKey].ToString());
// result.URLData.IsValidateQueueLogin = Convert.ToBoolean(getUrlIntegrationCollection[urlKey].ToString());
// }
// else if (string.Compare(urlKey, "browser-type", true) == 0)
// {
// logger.Debug("Key : " + urlKey + " Value : " + getUrlIntegrationCollection[urlKey].ToString());
// result.URLData.BrowserType = getUrlIntegrationCollection[urlKey].ToString();
// }
// else if (string.Compare(urlKey, "popup.url", true) == 0)
// {
// logger.Debug("Key : " + urlKey + " Value : " + getUrlIntegrationCollection[urlKey].ToString());
// string[] popurl = getUrlIntegrationCollection[urlKey].ToString().Split(new char[] { ',' });
// result.URLData.PopUpUrl = popurl[0];
// }
// else if (string.Compare(urlKey, "login.url", true) == 0)
// {
// logger.Debug("Key : " + urlKey + " Value : " + getUrlIntegrationCollection[urlKey].ToString());
// string[] popurl = getUrlIntegrationCollection[urlKey].ToString().Split(new char[] { ',' });
// result.URLData.LoginUrl = popurl[0];
// }
// else if (string.Compare(urlKey, "enable.login-popup-url", true) == 0)
// {
// logger.Debug("Key : " + urlKey + " Value : " + getUrlIntegrationCollection[urlKey].ToString());
// result.URLData.IsLoginUrlEnable = Convert.ToBoolean(getUrlIntegrationCollection[urlKey].ToString());
// }
// else if (string.Compare(urlKey, "enable.web-page-address-bar", true) == 0)
// {
// logger.Debug("Key : " + urlKey + " Value : " + getUrlIntegrationCollection[urlKey].ToString());
// result.URLData.IsBrowserAddress = Convert.ToBoolean(getUrlIntegrationCollection[urlKey].ToString());
// }
// else if (string.Compare(urlKey, "enable.web-page-status-bar", true) == 0)
// {
// logger.Debug("Key : " + urlKey + " Value : " + getUrlIntegrationCollection[urlKey].ToString());
// result.URLData.IsBrowserStatusBar = Convert.ToBoolean(getUrlIntegrationCollection[urlKey].ToString());
// }
// else if (string.Compare(urlKey, "url.qs.delimiter", true) == 0)
// {
// logger.Debug("Key : " + urlKey + " Value : " + getUrlIntegrationCollection[urlKey].ToString());
// result.URLData.Delimiter = getUrlIntegrationCollection[urlKey].ToString();
// }
// else if (string.Compare(urlKey, "url.event.data-type", true) == 0)
// {
// logger.Debug("Key : " + urlKey + " Value : " + getUrlIntegrationCollection[urlKey].ToString());
// result.URLData.CallDataEventUrlType = getUrlIntegrationCollection[urlKey].ToString().Split(new char[] { ',' });
// }
// else if (string.Compare(urlKey, "enable.web-page-inside-aid", true) == 0)
// {
// logger.Debug("Key : " + urlKey + " Value : " + getUrlIntegrationCollection[urlKey].ToString());
// result.URLData.IsWebPageEnabled = Convert.ToBoolean(getUrlIntegrationCollection[urlKey].ToString());
// }
// else if (string.Compare(urlKey, "web-page.name-aid", true) == 0)
// {
// logger.Debug("Key : " + urlKey + " Value : " + getUrlIntegrationCollection[urlKey].ToString());
// result.URLData.WebPageName = getUrlIntegrationCollection[urlKey].ToString();
// }
// else if (string.Compare(urlKey, "control.popup-single-browser", true) == 0)
// {
// logger.Debug("Key : " + urlKey + " Value : " + getUrlIntegrationCollection[urlKey].ToString());
// result.URLData.IsSingleBrowser = Convert.ToBoolean(getUrlIntegrationCollection[urlKey].ToString());
// }
// else if (string.Compare(urlKey, "url" + paramKey + ".param", true) == 0)
// {
// try
// {
// if (getUrlIntegrationCollection.ContainsKey("url" + paramKey + ".user-data.key"))
// result.URLData.ParameterName.Add(getUrlIntegrationCollection[urlKey].ToString()
// , Convert.ToString(getUrlIntegrationCollection["url" + paramKey + ".user-data.key"]));
// }
// catch (Exception paramValue)
// {
// logger.Error("No value configured for given Paramater " + getUrlIntegrationCollection[urlKey].ToString() + " " + paramValue.ToString());
// }
// // paramKey++;
// }
// else if (string.Compare(urlKey, "url" + paramKey + ".attribute", true) == 0)
// {
// try
// {
// if (getUrlIntegrationCollection.ContainsKey("url" + paramKey + ".attribute.param"))
// result.URLData.ParameterValue.Add(getUrlIntegrationCollection[urlKey].ToString()
// , Convert.ToString(getUrlIntegrationCollection["url" + paramKey + ".attribute.param"]));
// }
// catch (Exception paramValue)
// {
// logger.Error("No value configured for given Paramater " + getUrlIntegrationCollection[urlKey].ToString() + " " + paramValue.ToString());
// }
// // paramKey++;
// }
//}
////result.URLData .AttributeFilter = value.ToString().Split(new char[] { ',' }); ;
//getUrlIntegrationCollection.Clear();
//value = string.Empty;
}
else if (string.Compare(section, "db-integration", true) == 0 && Settings.GetInstance().EnableCrmDbCommunication)
{
KeyValueCollection getCrmIntegrationCollection = (KeyValueCollection)application.Options[section];
//paramKey = 0;
foreach (string portKey in getCrmIntegrationCollection.AllKeys)
{
Regex re = new Regex(@"\d+");
Match m = re.Match(portKey);
if (m.Success)
{
paramKey = Convert.ToInt16(m.Value);
}
if (string.Compare(portKey, "db.sqlliteconnectionstring", true) == 0)
{
logger.Debug("Key : " + portKey + " Value : " + getCrmIntegrationCollection[portKey].ToString());
result.CrmDbData.DirectoryPath = getCrmIntegrationCollection[portKey].ToString();
}
else if (string.Compare(portKey, "db-type", true) == 0)
{
logger.Debug("Key : " + portKey + " Value : " + getCrmIntegrationCollection[portKey].ToString());
result.CrmDbData.CrmDbFormat = getCrmIntegrationCollection[portKey].ToString();
}
else if (string.Compare(portKey, "db.string-delimiter", true) == 0)
{
logger.Debug("Key : " + portKey + " Value : " + getCrmIntegrationCollection[portKey].ToString());
result.CrmDbData.Delimiter = getCrmIntegrationCollection[portKey].ToString();
}
else if (string.Compare(portKey, "db.sqlconnectionstring", true) == 0)
{
logger.Debug("Key : " + portKey + " Value : " + getCrmIntegrationCollection[portKey].ToString());
result.CrmDbData.ConnectionSqlPath = getCrmIntegrationCollection[portKey].ToString();
}
else if (string.Compare(portKey, "db.oracleconnectionstring", true) == 0)
{
logger.Debug("Key : " + portKey + " Value : " + getCrmIntegrationCollection[portKey].ToString());
result.CrmDbData.ConnectionOraclePath = getCrmIntegrationCollection[portKey].ToString();
}
else if (string.Compare(portKey, "db.event.data-type", true) == 0)
{
logger.Debug("Key : " + portKey + " Value : " + getCrmIntegrationCollection[portKey].ToString());
result.CrmDbData.CallDataEventDBType = getCrmIntegrationCollection[portKey].ToString().Split(new char[] { ',' });
}
//else if (string.Compare(portKey, "db" + paramKey + ".attribute", true) == 0)
//{
// value += getCrmIntegrationCollection[portKey].ToString() + ",";
//}
else if (string.Compare(portKey, "db" + paramKey + ".param", true) == 0)
{
try
{
if (getCrmIntegrationCollection.ContainsKey("db" + paramKey + ".user-data.key"))
{
result.CrmDbData.ParameterName.Add(getCrmIntegrationCollection[portKey].ToString()
, Convert.ToString(getCrmIntegrationCollection["db" + paramKey + ".user-data.key"]));
}
}
catch (Exception paramValue)
{
logger.Error("No value configured for given Parameter " + getCrmIntegrationCollection[portKey].ToString() + " " + paramValue.ToString());
}
// paramKey++;
}
else if (string.Compare(portKey, "db" + paramKey + ".attribute", true) == 0)
{
try
{
if (getCrmIntegrationCollection.ContainsKey("db" + paramKey + ".attribute.param"))
{
result.CrmDbData.ParameterValue.Add(getCrmIntegrationCollection[portKey].ToString()
, Convert.ToString(getCrmIntegrationCollection["db" + paramKey + ".attribute.param"]));
}
}
catch (Exception paramValue)
{
logger.Error("No value configured for given Parameter " + getCrmIntegrationCollection[portKey].ToString() + " " + paramValue.ToString());
}
// paramKey++;
}
}
//result.CrmDbData.AttributeFilter = value.ToString().Split(new char[] { ',' }); ;
getCrmIntegrationCollection.Clear();
value = string.Empty;
}
}
}
}
catch (Exception generalException)
{
logger.Error("Error occurred while reading KVP's for File Popup " + generalException.ToString());
}
return(result);
}
public KeyValueCollection ReadGeneralConfigurations(CfgApplication myApplication, List <CfgAgentGroup> agentGroups, CfgPerson personObject)
{
try
{
logger.Info("ReadGeneralConfigurations : Reading salesforce-integration Configuration");
KeyValueCollection SFDCConfig = null;
#region Reading General Configurations
try
{
if (myApplication != null)
{
//Reading Agent Level Configurations
if (myApplication.Options.ContainsKey("salesforce-integration"))
{
SFDCConfig = myApplication.Options.GetAsKeyValueCollection("salesforce-integration");
this.logger.Info("ReadGeneralConfigurations : " + (SFDCConfig != null ? "Read Configuration at Application Level" : " No configuration found at Application Level"));
}
else
{
this.logger.Info("ReadGeneralConfigurations : SFDC General Configuration is not found at Application Level.");
}
}
}
catch (Exception generalException)
{
this.logger.Error("ReadGeneralConfigurations : Error occurred while reading configuration at application level :" + generalException.ToString());
}
//Reading AgentGroupLevel Configurartions
try
{
if (agentGroups != null)
{
foreach (CfgAgentGroup agentgroup in agentGroups)
{
if (agentgroup.GroupInfo.UserProperties.ContainsKey("salesforce-integration"))
{
KeyValueCollection agentGroupConfig = agentgroup.GroupInfo.UserProperties.GetAsKeyValueCollection("salesforce-integration");
if (agentGroupConfig != null)
{
if (SFDCConfig != null)
{
foreach (string key in agentGroupConfig.AllKeys)
{
if (SFDCConfig.ContainsKey(key))
{
SFDCConfig.Set(key, agentGroupConfig.GetAsString(key));
}
else
{
SFDCConfig.Add(key, agentGroupConfig.GetAsString(key));
}
}
}
else
{
SFDCConfig = agentGroupConfig;
}
logger.Info("ReadGeneralConfigurations : SFDC configuration taken from Agent Group : " + agentgroup.GroupInfo.Name);
break;
}
}
else
{
logger.Info("ReadGeneralConfigurations : No SFDC configuration found at Agent Group : " + agentgroup.GroupInfo.Name);
}
}
}
}
catch (Exception generalException)
{
this.logger.Error("ReadGeneralConfigurations : Error occurred while reading configuration at AgentGroup level :" + generalException.ToString());
}
//Reading Agent Level Configurations
try
{
if (personObject.UserProperties.ContainsKey("salesforce-integration"))
{
KeyValueCollection agentConfig = personObject.UserProperties.GetAsKeyValueCollection("salesforce-integration");
if (agentConfig != null)
{
if (SFDCConfig != null)
{
foreach (string key in agentConfig.AllKeys)
{
if (SFDCConfig.ContainsKey(key))
{
SFDCConfig.Set(key, agentConfig.GetAsString(key));
}
else
{
SFDCConfig.Add(key, agentConfig.GetAsString(key));
}
}
}
else
{
SFDCConfig = agentConfig;
}
}
}
else
{
logger.Info("ReadGeneralConfigurations : No SFDC configuration found at Agent Level");
}
}
catch (Exception generalException)
{
this.logger.Error("ReadGeneralConfigurations : Error occurred while reading configuration at Agent level :" + generalException.ToString());
}
#endregion Reading General Configurations
if (SFDCConfig != null)
{
logger.Info("ReadGeneralConfigurations : General salesforce-integration Configuration Read : " + SFDCConfig.ToString());
}
return(SFDCConfig);
}
catch (Exception generalException)
{
logger.Error("ReadGeneralConfigurations : Error Occurred while reading SFDC General Configuration : " + generalException.ToString());
}
return(null);
}
/// <summary>
/// Loads the dispostion codes.
/// </summary>
/// <param name="interactionID">The interaction identifier.</param>
public void LoadDispostionCodes(string interactionID)
{
try
{
if (ConfigContainer.Instance().AllKeys.Contains("email.disposition.codes") && ConfigContainer.Instance().GetValue("email.disposition.codes") != null)
//if (EmailDataContext.GetInstance().DispositonCodes != null && EmailDataContext.GetInstance().LoadSubDispositionCodes != null)
{
Dictionary <string, object> dicCMEObjects = new Dictionary <string, object>();
Dictionary <string, string> tempDisposition = new Dictionary <string, string>();
Dictionary <string, Dictionary <string, string> > subDisposition = new Dictionary <string, Dictionary <string, string> >();
dicCMEObjects.Clear();
if (ConfigContainer.Instance().AllKeys.Contains("email.subdisposition.codes") &&
ConfigContainer.Instance().GetValue("email.subdisposition.codes") != null)
{
subDisposition = (Dictionary <string, Dictionary <string, string> >)ConfigContainer.Instance().GetValue("email.subdisposition.codes");
}
tempDisposition = (Dictionary <string, string>)ConfigContainer.Instance().GetValue("email.disposition.codes");
dicCMEObjects.Add("email.disposition.codes", tempDisposition);
dicCMEObjects.Add("email.subdisposition.codes", subDisposition);
dicCMEObjects.Add("enable.multidisposition.enabled",
(ConfigContainer.Instance().AllKeys.Contains("interaction.enable.multi-dispositioncode") &&
((string)ConfigContainer.Instance().GetValue("interaction.enable.multi-dispositioncode")).ToLower().Equals("true")) ? true : false);
dicCMEObjects.Add("DispositionCodeKey", (ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty));
dicCMEObjects.Add("DispositionName", (ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-object-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-object-name") : string.Empty));
stpDispCodelist.Children.Clear();
if (tempDisposition.Count <= 0)
{
tabitemDisposition.Visibility = Visibility.Collapsed;
return;
}
Pointel.Interactions.DispositionCodes.InteractionHandler.Listener _dispositionCodeListener = new Pointel.Interactions.DispositionCodes.InteractionHandler.Listener();
_dispositionCodeListener.NotifyCMEObjects(dicCMEObjects);
DispositionData disData = new DispositionData()
{
InteractionID = interactionID
};
_dispositionUC = _dispositionCodeListener.CreateUserControl();
DispositionObjCollection = new KeyValuePair <string, object>("DispositionObj", _dispositionUC);
stpDispCodelist.Children.Clear();
_dispositionUC.NotifyDispositionCodeEvent += new Pointel.Interactions.DispositionCodes.UserControls.Disposition.NotifyDispositionCode(NotifyDispositionCodeEvent);
_dispositionUC.Dispositions(Pointel.Interactions.IPlugins.MediaTypes.Email, disData);
if (_dispositionUC != null)
{
if (!_dispositionUserControls.ContainsKey(interactionID))
{
_dispositionUserControls.Add(interactionID, _dispositionUC);
}
else
{
_dispositionUserControls[interactionID] = _dispositionUC;
}
stpDispCodelist.Children.Add(_dispositionUC);
//Reload selected disposition code
if (CurrentData.ContainsKey((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty)) || CurrentData.ContainsKey((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty)))
{
Dictionary <string, string> dispositionTree = new Dictionary <string, string>();
//if (DispositionObjCollection.Value != null)
//{
// var dispositionObject = (Pointel.Interactions.DispositionCodes.UserControls.Disposition)
// DispositionObjCollection.Value;
if (CurrentData.ContainsKey((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty)))
{
if (!string.IsNullOrEmpty(CurrentData[(ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty)].ToString()))
{
dispositionTree = CurrentData[(ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty)].ToString().Split(';').Select(s => s.Split(':')).ToDictionary(a => a[0].Trim().ToString(), a => a[1].Trim().ToString());
}
}
if (CurrentData.ContainsKey((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty)))
{
if (!string.IsNullOrEmpty(CurrentData[(ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty)].ToString()))
{
dispositionTree.Add((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty), CurrentData[(ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty)].ToString());
}
}
if (dispositionTree.Count > 0)
{
_dispositionUC.ReLoadDispositionCodes(dispositionTree, interactionId);
}
//}
}
}
}
isFirstTimeCall = false;
}
catch (Exception ex)
{
logger.Error("LoadDispostionCodes(): " + ex.Message);
}
}
/// <summary>
/// Parses parameters from the specified reader.
/// </summary>
/// <param name="reader">MIME reader.</param>
/// <exception cref="ArgumentNullException">Is raised when <b>reader</b> is null reference.</exception>
public void Parse(MIME_Reader reader)
{
if(reader == null){
throw new ArgumentNullException("reader");
}
/* RFC 2231.
Asterisks ("*") are reused to provide the indicator that language and
character set information is present and encoding is being used. A
single quote ("'") is used to delimit the character set and language
information at the beginning of the parameter value. Percent signs
("%") are used as the encoding flag, which agrees with RFC 2047.
Character set and language information may be combined with the
parameter continuation mechanism. For example:
Content-Type: application/x-stuff
title*0*=us-ascii'en'This%20is%20even%20more%20
title*1*=%2A%2A%2Afun%2A%2A%2A%20
title*2="isn't it!"
Note that:
(1) Language and character set information only appear at
the beginning of a given parameter value.
(2) Continuations do not provide a facility for using more
than one character set or language in the same
parameter value.
(3) A value presented using multiple continuations may
contain a mixture of encoded and unencoded segments.
(4) The first segment of a continuation MUST be encoded if
language and character set information are given.
(5) If the first segment of a continued parameter value is
encoded the language and character set field delimiters
MUST be present even when the fields are left blank.
*/
KeyValueCollection<string,_ParameterBuilder> parameters = new KeyValueCollection<string,_ParameterBuilder>();
// Parse all parameter parts.
string[] parameterParts = TextUtils.SplitQuotedString(reader.ToEnd(),';');
foreach(string part in parameterParts){
if(string.IsNullOrEmpty(part)){
continue;
}
string[] name_value = part.Trim().Split(new char[]{'='},2);
string paramName = name_value[0].Trim();
string paramValue = null;
if(name_value.Length == 2){
paramValue = TextUtils.UnQuoteString(name_value[1].Trim());
}
// Valueless parameter.
//else{
string[] nameParts = paramName.Split('*');
int index = 0;
bool encoded = nameParts.Length == 3;
// Get multi value parameter index.
if(nameParts.Length >= 2){
try{
index = Convert.ToInt32(nameParts[1]);
}
catch{
}
}
// Single value parameter and we already have parameter with such name, skip it.
if(nameParts.Length < 2 && parameters.ContainsKey(nameParts[0])){
continue;
}
// Parameter builder doesn't exist for the specified parameter, create it.
if(!parameters.ContainsKey(nameParts[0])){
parameters.Add(nameParts[0],new _ParameterBuilder(nameParts[0]));
}
parameters[nameParts[0]].AddPart(index,encoded,paramValue);
}
// Build parameters from parts.
foreach(_ParameterBuilder b in parameters){
m_pParameters.Add(b.Name,b.GetParamter());
}
m_IsModified = false;
}
/// <summary>
/// Parses parameters from the specified reader.
/// </summary>
/// <param name="reader">MIME reader.</param>
/// <exception cref="ArgumentNullException">Is raised when <b>reader</b> is null reference.</exception>
public void Parse(MIME_Reader reader)
{
if (reader == null)
{
throw new ArgumentNullException("reader");
}
/* RFC 2231.
* Asterisks ("*") are reused to provide the indicator that language and
* character set information is present and encoding is being used. A
* single quote ("'") is used to delimit the character set and language
* information at the beginning of the parameter value. Percent signs
* ("%") are used as the encoding flag, which agrees with RFC 2047.
*
* Character set and language information may be combined with the
* parameter continuation mechanism. For example:
*
* Content-Type: application/x-stuff
* title*0*=us-ascii'en'This%20is%20even%20more%20
* title*1*=%2A%2A%2Afun%2A%2A%2A%20
* title*2="isn't it!"
*
* Note that:
*
* (1) Language and character set information only appear at
* the beginning of a given parameter value.
*
* (2) Continuations do not provide a facility for using more
* than one character set or language in the same
* parameter value.
*
* (3) A value presented using multiple continuations may
* contain a mixture of encoded and unencoded segments.
*
* (4) The first segment of a continuation MUST be encoded if
* language and character set information are given.
*
* (5) If the first segment of a continued parameter value is
* encoded the language and character set field delimiters
* MUST be present even when the fields are left blank.
*/
KeyValueCollection <string, _ParameterBuilder> parameters = new KeyValueCollection <string, _ParameterBuilder>();
// Parse all parameter parts.
string[] parameterParts = TextUtils.SplitQuotedString(reader.ToEnd(), ';');
foreach (string part in parameterParts)
{
if (string.IsNullOrEmpty(part))
{
continue;
}
string[] name_value = part.Trim().Split(new char[] { '=' }, 2);
string paramName = name_value[0].Trim();
string paramValue = null;
if (name_value.Length == 2)
{
paramValue = TextUtils.UnQuoteString(MIME_Utils.UnfoldHeader(name_value[1].Trim()));
}
// Valueless parameter.
//else{
string[] nameParts = paramName.Split('*');
int index = 0;
bool encoded = nameParts.Length == 3;
// Get multi value parameter index.
if (nameParts.Length >= 2)
{
try{
index = Convert.ToInt32(nameParts[1]);
}
catch {
}
}
// Single value parameter and we already have parameter with such name, skip it.
if (nameParts.Length < 2 && parameters.ContainsKey(nameParts[0]))
{
continue;
}
// Parameter builder doesn't exist for the specified parameter, create it.
if (!parameters.ContainsKey(nameParts[0]))
{
parameters.Add(nameParts[0], new _ParameterBuilder(nameParts[0]));
}
parameters[nameParts[0]].AddPart(index, encoded, paramValue);
}
// Build parameters from parts.
foreach (_ParameterBuilder b in parameters)
{
m_pParameters.Add(b.Name, b.GetParamter());
}
m_IsModified = false;
}
/// <summary>
/// Saves the data database.
/// </summary>
/// <param name="userData">The user data.</param>
/// <param name="value">The value.</param>
/// <summary>
/// Saves the data database.
/// </summary>
/// <param name="userData">The user data.</param>
/// <param name="value">The value.</param>
/// <param name="parameter">The parameter.</param>
#region SaveDataDB
private void SaveDataDB(KeyValueCollection userData, iCallData value, [Optional] Dictionary <string, string> parameter)
{
try
{
if (value.CrmDbData.CrmDbFormat.Equals("SqlLite"))
{
try
{
foreach (KeyValuePair <string, string> keys in parameter)
{
if (userData != null)
{
if (userData.ContainsKey(keys.Value))
{
result += keys.Key + "=" + Convert.ToString(userData[keys.Value]) + value.CrmDbData.Delimiter;
}
}
}
AttributeFilter(value, userData);
string sqlStatement = "INSERT INTO CustomerDetails (UserData,AgentId) VALUES(@UserData,@AgentId)";
string dbConnectionString = @"Data Source=" + value.CrmDbData.DirectoryPath.ToString();
logger.Info("Data Source : " + dbConnectionString);
SQLiteConnection sqliteCon = new SQLiteConnection(dbConnectionString);
sqliteCon.Open();
SQLiteCommand command = new SQLiteCommand(sqlStatement, sqliteCon);
command.Parameters.Add("@UserData", DbType.String).Value = result;
command.Parameters.Add("@AgentId", DbType.String).Value = Settings.AgentId;
command.ExecuteNonQuery();
sqliteCon.Close();
}
catch (Exception exception)
{
logger.Error("Error occurred in" + exception.ToString());
}
}
else if (value.CrmDbData.CrmDbFormat.Equals("SqlServer"))
{
try
{
foreach (KeyValuePair <string, string> keys in parameter)
{
if (userData != null)
{
if (userData.ContainsKey(keys.Value))
{
result += keys.Key + "=" + Convert.ToString(userData[keys.Value]) + value.CrmDbData.Delimiter;
}
}
}
AttributeFilter(value, userData);
// define INSERT query with parameters
query = "INSERT INTO CustomerDetails (UserData,AgentId) VALUES (@UserData,@AgentId) ";
// create connection and command
using (SqlCommand cmd = new SqlCommand(query, Settings.GetInstance().cn))
{
// define parameters and their values
cmd.Parameters.Add("@UserData", SqlDbType.VarChar, 300).Value = result;
cmd.Parameters.Add("@AgentId", SqlDbType.VarChar, 100).Value = Settings.AgentId;
// open connection, execute INSERT, close connection
//cn.Open();
cmd.ExecuteNonQuery();
Settings.GetInstance().cn.Close();
}
}
catch (Exception exception)
{
logger.Error("Error occurred in" + exception.ToString());
}
}
else if (value.CrmDbData.CrmDbFormat.Equals("Oracle"))
{
foreach (KeyValuePair <string, string> keys in parameter)
{
if (userData != null)
{
if (userData.ContainsKey(keys.Value))
{
result += keys.Key + "=" + Convert.ToString(userData[keys.Value]) + value.CrmDbData.Delimiter;
}
}
}
AttributeFilter(value, userData);
// define INSERT query with parameters
string queryString = "INSERT INTO customerdetails values ('" + Settings.AgentId + "','" + result + "')";
OracleCommand command = new OracleCommand(queryString);
command.Connection = Settings.GetInstance().connection;
try
{
//connection.Open();
command.ExecuteNonQuery();
Settings.GetInstance().connection.Close();
}
catch (Exception ex)
{
logger.Error("Error occurred while writing call data to a file " + ex.ToString());
}
}
result = string.Empty;
}
catch (Exception exception)
{
logger.Error("SendTextData:" + exception.ToString());
}
}
public string ParseTextEclipse(Type objEventType, object obj, KeyValueCollection userdata, string section, string seperator = null, string nullValue = null)
{
string data = string.Empty;
if (obj != null && objEventType != null)
{
if (!string.IsNullOrEmpty(section))
{
if (!ConfigContainer.Instance().AllKeys.Contains(section))
{
ConfigContainer.Instance().ReadSection(section);
}
if (ConfigContainer.Instance().AllKeys.Contains(section) &&
ConfigContainer.Instance().GetValue(section) != null)
{
var cfgSection = (KeyValueCollection)ConfigContainer.Instance().GetValue(section);
foreach (var key in cfgSection.AllKeys)
{
string keyName = string.Empty;
string parameterName = string.Empty;
string value = string.Empty;
if (cfgSection[key] != null)
{
keyName = cfgSection[key].ToString();
}
if (key.EndsWith(".key-name"))
{
parameterName = key.Remove(key.Length - 9);
PropertyInfo property = objEventType.GetProperty(keyName, BindingFlags.Instance | BindingFlags.Public);
if (property != null && property.CanRead)
{
object propertyValue = property.GetValue(obj, null);
value = propertyValue as string;
}
}
else if (key.EndsWith(".user-data"))
{
parameterName = key.Remove(key.Length - 10);
if (userdata != null && userdata.ContainsKey(keyName))
{
if (userdata[keyName] != null)
{
value = userdata[keyName] as string;
}
}
}
if (seperator == null)
{
seperator = "=";
}
if (string.IsNullOrEmpty(value) && nullValue != null)
{
value = nullValue;
}
if (!string.IsNullOrEmpty(parameterName))
{
data += "<" + parameterName + seperator + value + ">";
}
}
}
}
else
{
throw new Exception("The section is null");
}
}
//data = "{" + data + "}";
return(data);
}
public string ParseTextString(Type objEventType, object obj, KeyValueCollection userdata, KeyValueCollection dataToFilter, string delimiter, string seperator = null, string nullValue = null, string leftCoverSymbol = "", string rightCoverSymbol = "")
{
string dataString = string.Empty;
if (dataToFilter != null)
{
foreach (string keyName in dataToFilter.AllKeys)
{
string parametername = string.Empty;
string value = string.Empty;
if (keyName.StartsWith("param.user-data.key-name."))
{
string userDataKey = dataToFilter.GetAsString(keyName);
if (userdata != null && userdata.ContainsKey(userDataKey))
{
value = userdata.GetAsString(userDataKey);
}
}
else if (keyName.StartsWith("param.attrib.key-name."))
{
string attributeKey = dataToFilter.GetAsString(keyName);
PropertyInfo property = objEventType.GetProperty(attributeKey, BindingFlags.Instance | BindingFlags.Public);
if (property != null && property.CanRead)
{
object propertyValue = property.GetValue(obj, null);
value = propertyValue as string;
}
}
else
{
continue;
}
if (string.IsNullOrEmpty(value))
{
string defaultKeyName = "param.default.value." + keyName.Replace("param.user-data.key-name.", "").Replace("param.attrib.key-name.", "");
if (dataToFilter.ContainsKey(defaultKeyName))
{
value = dataToFilter.GetAsString(defaultKeyName);
}
}
if (!string.IsNullOrEmpty(keyName))
{
string defaultKeyName = "param-name." + keyName.Replace("param.user-data.key-name.", "").Replace("param.attrib.key-name.", "");
if (dataToFilter.ContainsKey(defaultKeyName))
{
parametername = dataToFilter.GetAsString(defaultKeyName);
}
}
if (string.IsNullOrEmpty(value) && nullValue != null)
{
value = nullValue;
}
if (leftCoverSymbol == null || rightCoverSymbol == null)
{
leftCoverSymbol = rightCoverSymbol = "";
}
if (!string.IsNullOrEmpty(parametername))
{
if (string.IsNullOrEmpty(dataString))
{
dataString = leftCoverSymbol + parametername + seperator + value + rightCoverSymbol;
}
else
{
dataString += delimiter + leftCoverSymbol + parametername + seperator + value + rightCoverSymbol;
}
}
}
}
return(dataString);
}
public string ParseXML(Type objEventType, object obj, KeyValueCollection userdata, string section)
{
string xml = string.Empty;
try
{
if (!ConfigContainer.Instance().AllKeys.Contains(section))
{
ConfigContainer.Instance().ReadSection(section);
}
keyValue = new List <KeyValue>();
// Get Keys and Values from cfg
if (ConfigContainer.Instance().AllKeys.Contains(section) &&
ConfigContainer.Instance().GetValue(section) != null)
{
var readCFG = (KeyValueCollection)ConfigContainer.Instance().GetValue(section);
foreach (var key in readCFG.AllKeys)
{
var value = readCFG[key] != null ?
(!string.IsNullOrEmpty(readCFG[key].ToString()) ?
readCFG[key].ToString() :
string.Empty) :
string.Empty;
keyValue.Add(new KeyValue {
Key = key, Value = value
});
}
}
// Get Keys that need to update
var keynames = from x in keyValue
where x.Key.EndsWith("key-name")
select x;
listAddedKeyNames = new List <string>();
//bool isUserDataPriority = (!ConfigContainer.Instance().AllKeys.Contains("cfgpriority")
// || (ConfigContainer.Instance().AllKeys.Contains("cfgpriority")
// && ConfigContainer.Instance().GetAsString("cfgpriority").StartsWith("userdata")));
bool isUserDataPriority = true;
if (ConfigContainer.Instance().AllKeys.Contains("cfgpriority") && !(ConfigContainer.Instance().GetAsBoolean("cfgpriority")))
{
isUserDataPriority = false;
}
foreach (var keyname in keynames)
{
// Get Exact key name for updating in xml
string key = keyname.Key;
key = key.Replace("param.child-", "");
key = key.Replace(".key-name", "");
//key = key.Replace(".attribute-name", "");
//key = key.Replace(".default.value", "");
string[] keyNames = keyname.Value.Split('|');
string[] values = new string[keyNames.Length];
for (int i = 0; i < keyNames.Length; i++)//eg:ANI$1000|DNIS$0-5|ConnID
{
int startIndex = 0;
int endIndex = -1;
string keyName = string.Empty;
string value = string.Empty;
if (keyNames[i].Contains("$"))
{
var _temp = keyNames[i].Split('$');
keyName = _temp[0].ToString().Trim();
if (_temp[1].Contains("-"))
{
if (_temp.Length > 1)
{
_temp = _temp[1].Split('-');
}
int.TryParse(_temp[0].ToString(), out startIndex);
// startIndex = Convert.ToInt32(_temp[0].ToString().Trim());
if (_temp.Length > 1)
{
int.TryParse(_temp[1].ToString(), out endIndex);
}
//endIndex = Convert.ToInt32(_temp[1].ToString().Trim());
}
else
{
int.TryParse(_temp[1].ToString(), out startIndex);
}
}
// Read value from userdata
if (isUserDataPriority && userdata != null && userdata.ContainsKey(keyName))
{
if (endIndex == -1)
{
value = userdata[keyName].ToString().Substring(startIndex);
}
else
{
value = userdata[keyName].ToString().Substring(startIndex, Convert.ToInt32(endIndex) - startIndex);
}
// Assign Value to array
if (!string.IsNullOrEmpty(value))
{
values[i] = value;
}
}
else
{
try
{
// Get Value
PropertyInfo property = objEventType.GetProperty(keyName, BindingFlags.Instance | BindingFlags.Public);
if (property != null)
{
if (property.CanRead)
{
object propertyValue = property.GetValue(obj, null);
value = propertyValue as string;
if (endIndex > 0)
{
value = value.Substring(startIndex, Convert.ToInt32(endIndex) - startIndex);
}
}
}
// Assign Value to array
if (!string.IsNullOrEmpty(value))
{
values[i] = value;
}
}
catch (Exception)
{
values[i] = string.Empty;
}
}
}
string finalValue = string.Empty;
foreach (var item in values)
{
if (!string.IsNullOrEmpty(item))
{
finalValue += item.Trim();
}
}
//Update Value to cfg
if (!string.IsNullOrEmpty(finalValue))
{
var getKeyValue = from x in keyValue
where x.Key.Equals("param.child-" + key + ".default.value")
select x;
getKeyValue.First().Value = finalValue;
listAddedKeyNames.Add(key);
}
}
var rootKeyValue = from x in keyValue
where x.Key.Contains("param.root-")
select x;
xml = rootKeyValue.First().Key;
// Frame Root Element
xml = "<" + xml.Replace("param.root-", "") + ">" + GetChildElementsfromCFG(string.Empty, rootKeyValue.First().Value.Split(',')) + "</" + xml.Replace("param.root-", "") + ">";
}
catch (Exception exception)
{
logger.Error("Error While converting cfg to xml" + exception.Message);
return(string.Empty);
}
return(xml);
}
public string ParseJson(Type objEventType, object obj, KeyValueCollection userdata, string section)
{
string data = string.Empty;
if (obj != null && objEventType != null)
{
if (!string.IsNullOrEmpty(section))
{
if (!ConfigContainer.Instance().AllKeys.Contains(section))
{
ConfigContainer.Instance().ReadSection(section);
}
if (ConfigContainer.Instance().AllKeys.Contains(section) &&
ConfigContainer.Instance().GetValue(section) != null)
{
var cfgSection = (KeyValueCollection)ConfigContainer.Instance().GetValue(section);
foreach (var key in cfgSection.AllKeys)
{
string keyName = string.Empty;
string parameterName = string.Empty;
string value = string.Empty;
if (cfgSection[key] != null)
{
keyName = cfgSection[key].ToString();
}
if (key.EndsWith(".key-name"))
{
parameterName = key.TrimEnd(".key-name".ToCharArray());
PropertyInfo property = objEventType.GetProperty(keyName, BindingFlags.Instance | BindingFlags.Public);
if (property != null && property.CanRead)
{
object propertyValue = property.GetValue(obj, null);
value = propertyValue as string;
}
}
else if (key.EndsWith(".user-data"))
{
parameterName = key.TrimEnd(".user-data".ToCharArray());
if (userdata != null && userdata.ContainsKey(keyName))
{
if (userdata[keyName] != null)
{
value = userdata[keyName] as string;
}
}
}
if (!string.IsNullOrEmpty(parameterName))
{
if (string.IsNullOrEmpty(data))
{
data += "'" + parameterName + "':'" + value + "'";
}
else
{
data += ",'" + parameterName + "':'" + value + "'";
}
}
}
}
}
else
{
throw new Exception("The section is null");
}
}
data = "{" + data + "}";
return(data);
}
/// <summary>
/// Its going to init the set of Web URL Integration.
/// </summary>
/// <param name="integrationMediaList">The integration media list.</param>
private void InitWebUrlIntegration(System.Collections.Generic.Dictionary <string, bool> integrationMediaList = null)
{
System.Threading.Thread objThread = new System.Threading.Thread(() =>
{
try
{
CfgApplication application = null;
if (ConfigContainer.Instance().AllKeys.Contains("CfgApplication"))
{
application = ConfigContainer.Instance().GetValue("CfgApplication");
}
if (application != null)
{
var file = Path.Combine(Path.Combine(System.Windows.Forms.Application.StartupPath, "Plugins"), "Pointel.Salesforce.Adapter.dll");
if (ConfigContainer.Instance().AllKeys.Contains("salesforce.enable.plugin") && ConfigContainer.Instance().GetAsBoolean("salesforce.enable.plugin") &&
File.Exists(file))
{
if (application.Options.ContainsKey("salesforce-integration"))
{
KeyValueCollection salesforceSection = application.Options.GetAsKeyValueCollection("salesforce-integration");
if (salesforceSection.ContainsKey("sfdc.screen.popup") && salesforceSection.GetAsString("sfdc.screen.popup").ToLower() == "aid")
{
DesktopMessenger.totalWebIntegration += 1;
}
}
}
}
List <WebIntegrationData> lstWebIntegration = GetConfiguredIntegration <WebIntegrationData>("web-integration.");
//null;
if (lstWebIntegration != null)
{
_logger.Trace("Number of web integration configured: " + lstWebIntegration.Count);
for (byte index = 0; index < lstWebIntegration.Count; index++)
{
if (lstWebIntegration[index].IsEnableIntegration)
{
if (lstWebIntegration[index].ApplicationName.ToLower().Equals("lawson"))
{
if (integrationMediaList != null && integrationMediaList.ContainsKey("Lawson") && integrationMediaList["Lawson"])
{
Settings.GetInstance().IsLawsonEnabled = integrationMediaList["Lawson"];
}
else
{
continue;
}
}
UrlSubscriber objUrlIntegration = new UrlSubscriber(lstWebIntegration[index]);
if (lstWebIntegration[index].BrowserType == BrowserType.AID)
{
totalWebIntegration++;
}
objUrlIntegration.Subscribe(newCallDataProvider);
}
else
{
_logger.Warn("Integration disabled for the application '" + lstWebIntegration[index].ApplicationName + "'");
}
}
}
}
catch (Exception ex)
{
_logger.Error("Error occurred while subcribe URL Popup as " + ex.Message);
}
});
objThread.Start();
}
public static void ProcessInsertCallDetails(Type objType, object obj)
{
try
{
Dictionary <string, string> filterKey = new Dictionary <string, string>();
InsertData calldata = new InsertData();
calldata.CallDetails = new CallDetails();
calldata.UserData = new UserData();
calldata.KeyTable = new KeyTable();
calldata.CallDetails.FirstName = Settings.GetInstance().FirstName;
calldata.CallDetails.LastName = Settings.GetInstance().LastName;
calldata.CallDetails.UserName = Settings.GetInstance().UserName;
object value = null;
value = GetValueFromObject(objType, obj, "ConnID");
if (value != null)
{
calldata.UserData.ConnID = calldata.UserData.ConnID = calldata.CallDetails.ConnID = value.ToString();
}
value = GetValueFromObject(objType, obj, "ANI");
if (value != null)
{
calldata.CallDetails.Ani = value.ToString();
}
value = GetValueFromObject(objType, obj, "DNIS");
if (value != null)
{
calldata.CallDetails.Dnis = value.ToString();
}
value = GetValueFromObject(objType, obj, "Name");
if (value != null)
{
calldata.CallDetails.EventName = value.ToString();
}
value = GetValueFromObject(objType, obj, "ThisDN");
if (value != null)
{
calldata.CallDetails.ThisDN = value.ToString();
}
value = GetValueFromObject(objType, obj, "Place");
if (value != null)
{
calldata.CallDetails.AgentPlace = value.ToString();
}
value = GetValueFromObject(objType, obj, "UserData");
if (value != null)
{
KeyValueCollection userData = value as KeyValueCollection;
//Add All Keys and values in user data table.
if (userData != null)
{
//Add Filter keys
foreach (string key in Settings.GetInstance().VoiceFilterKey)
{
if (userData.ContainsKey(key))
{
filterKey.Add(key, userData[key].ToString());
}
}
//the keys does not reach, then for add other keys
if (filterKey.Count < 10)
{
foreach (string key in userData.AllKeys)
{
if (!filterKey.ContainsKey(key) && filterKey.Count < 10)
{
filterKey.Add(key, userData[key].ToString());
}
else if (filterKey.Count == 10)
{
break;
}
}
}
if (userData.ContainsKey(Settings.GetInstance().VoiceDispositionCollectionName))
{
KeyValueCollection dispositionCollection = userData[Settings.GetInstance().VoiceDispositionCollectionName] as KeyValueCollection;
if (dispositionCollection != null)
{
foreach (string dispositionValue in dispositionCollection.AllValues)
{
if (string.IsNullOrEmpty(calldata.CallDetails.Disposition1))
{
calldata.CallDetails.Disposition1 = dispositionValue;
}
else if (string.IsNullOrEmpty(calldata.CallDetails.Disposition2))
{
calldata.CallDetails.Disposition2 = dispositionValue;
}
}
}
}
//For Read Dispotion Key
if (userData.ContainsKey(Settings.GetInstance().VoiceDispositionKeyName))
{
if (string.IsNullOrEmpty(calldata.CallDetails.Disposition1))
{
calldata.CallDetails.Disposition1 = userData[Settings.GetInstance().VoiceDispositionKeyName].ToString();
}
else if (string.IsNullOrEmpty(calldata.CallDetails.Disposition2))
{
calldata.CallDetails.Disposition2 = userData[Settings.GetInstance().VoiceDispositionKeyName].ToString();
}
else if (string.IsNullOrEmpty(calldata.CallDetails.Disposition3))
{
calldata.CallDetails.Disposition3 = userData[Settings.GetInstance().VoiceDispositionKeyName].ToString();
}
}
//For adding all keys in user data table
calldata.UserData.UserDatas = new ArrayOfKeyValueOfstringstringKeyValueOfstringstring[userData.Count];
int index = 0;
foreach (string key in userData.AllKeys)
{
//calldata.UserData.UserDatas[key] = userData[key].ToString();
calldata.UserData.UserDatas[index] = new ArrayOfKeyValueOfstringstringKeyValueOfstringstring();
calldata.UserData.UserDatas[index].Key = key;
calldata.UserData.UserDatas[index].Value = userData[key].ToString();
index++;
}
if (string.IsNullOrEmpty(calldata.CallDetails.AgentPlace))
{
if (userData.ContainsKey("RTargetPlaceSelected"))
{
calldata.CallDetails.AgentPlace = userData["RTargetPlaceSelected"].ToString();
}
}
}
int count = 1;
//For Store url key
Action <string, string> MapValue;
MapValue = delegate(string key, string Value)
{
//if (key.Equals("ReferenceId"))
// return;
switch (count)
{
case 1:
calldata.CallDetails.Ad1 = Value;
calldata.KeyTable.Key1 = key;
break;
case 2:
calldata.CallDetails.Ad2 = Value;
calldata.KeyTable.Key2 = key;
break;
case 3:
calldata.CallDetails.Ad3 = Value;
calldata.KeyTable.Key3 = key;
break;
case 4:
calldata.CallDetails.Ad4 = Value;
calldata.KeyTable.Key4 = key;
break;
case 5:
calldata.CallDetails.Ad5 = Value;
calldata.KeyTable.Key5 = key;
break;
case 6:
calldata.CallDetails.Ad6 = Value;
calldata.KeyTable.Key6 = key;
break;
case 7:
calldata.CallDetails.Ad7 = Value;
calldata.KeyTable.Key7 = key;
break;
case 8:
calldata.CallDetails.Ad8 = Value;
calldata.KeyTable.Key8 = key;
break;
case 9:
calldata.CallDetails.Ad9 = Value;
calldata.KeyTable.Key9 = key;
break;
case 10:
calldata.CallDetails.Ad10 = Value;
calldata.KeyTable.Key10 = key;
break;
}
count++;
};
foreach (string key in Settings.GetInstance().PortSetting.ReceiveDatakey)
{
if (count > 10)
{
break;
}
MapValue(key, string.Empty);
}
foreach (string key in filterKey.Keys)
{
if (count > 10)
{
break;
}
if (!PortSettings.GetInstance().ReceiveDatakey.Contains(key))
{
MapValue(key, filterKey[key]);
}
}
}
BasicService serviceClient = new BasicService(Settings.GetInstance().PortSetting.WebServiceURL);
ServiceResult serviceResult = serviceClient.InsertCallDetailsAsyc(calldata);
//logger.Info("Data received from web service while insert call details, Code: " + serviceResult.ResultCode + ", Description: " + serviceResult.ResultDescription);
}
catch //(Exception ex)
{
//logger.Error("Error occurred as " + ex.Message);
}
}
/// <summary>
/// Prepares the user data.
/// </summary>
private void PrepareUserData()
{
string finalDateTime = string.Empty;
try
{
_updateUserEventData.Clear();
if (_datacontext.userAttachData.ContainsKey("GSW_RECORD_HANDLE"))
{
if (!_updateUserEventData.ContainsKey("GSW_RECORD_HANDLE"))
{
_updateUserEventData.Add("GSW_RECORD_HANDLE", Convert.ToInt32(_datacontext.userAttachData["GSW_RECORD_HANDLE"]));
}
else
{
_logger.Debug("PrepareUserData : GSW_RECORD_HANDLE is null");
}
}
if (_datacontext.userAttachData.ContainsKey("GSW_APPLICATION_ID"))
{
if (!_updateUserEventData.ContainsKey("GSW_APPLICATION_ID"))
{
_updateUserEventData.Add("GSW_APPLICATION_ID", Convert.ToInt32(_datacontext.userAttachData["GSW_APPLICATION_ID"]));
}
else
{
_logger.Debug("PrepareUserData : GSW_APPLICATION_ID is null");
}
}
if (_datacontext.userAttachData.ContainsKey("GSW_CAMPAIGN_NAME"))
{
if (!_updateUserEventData.ContainsKey("GSW_CAMPAIGN_NAME"))
{
_updateUserEventData.Add("GSW_CAMPAIGN_NAME", Convert.ToInt32(_datacontext.userAttachData["GSW_CAMPAIGN_NAME"]));
}
else
{
_logger.Debug("PrepareUserData : GSW_CAMPAIGN_NAME is null");
}
}
if (chkbxPersonalCallback.IsChecked == true)
{
if (!_updateUserEventData.ContainsKey("PHSPCB"))
{
_updateUserEventData.Add("PHSPCB", "1");
}
}
else
{
if (!_updateUserEventData.ContainsKey("PHSPCB"))
{
_updateUserEventData.Add("PHSPCB", "0");
}
}
if (!_updateUserEventData.ContainsKey("GSW_CALLBACK_TYPE"))
{
_updateUserEventData.Add("GSW_CALLBACK_TYPE", "Campaign");
}
if (_datacontext.userAttachData.ContainsKey("GSW_CALLING_LIST"))
{
if (!_updateUserEventData.ContainsKey("GSW_CALLING_LIST"))
{
_updateUserEventData.Add("GSW_CALLING_LIST", Convert.ToInt32(_datacontext.userAttachData["GSW_CALLING_LIST"]));
}
else
{
_logger.Debug("PrepareUserData : GSW_CALLING_LIST is null");
}
}
if (chkbxRescheduleCall.IsChecked == true)
{
DateTime dt = new DateTime();
dt = Convert.ToDateTime(dpRescheduledate.Text);
DateTime dtTime = new DateTime();
dtTime = Convert.ToDateTime(dpRescheduletime.Text);
if (_configContainer.AllKeys.Contains("voice.ocs.time-format") && !string.IsNullOrEmpty(_configContainer.GetAsString("voice.ocs.time-format")))
{
try
{
finalDateTime = dt.Date.ToShortDateString() + " " + dtTime.ToString(_configContainer.GetAsString("voice.ocs.time-format"), CultureInfo.InstalledUICulture);
}
catch (Exception generalException)
{
_logger.Error("Error occurred while converting time in the given format : " + _configContainer.GetAsString("voice.ocs.time-format") + " : " + generalException.ToString());
finalDateTime = dt.Date.ToShortDateString() + " " + dtTime.ToString("HH:mm", CultureInfo.InstalledUICulture);
}
}
if (!_updateUserEventData.ContainsKey("GSW_DATE_TIME"))
{
_updateUserEventData.Add("GSW_DATE_TIME", finalDateTime);
}
if (!_updateUserEventData.ContainsKey("GSW_AGENT_REQ_TYPE"))
{
_updateUserEventData.Add("GSW_AGENT_REQ_TYPE", "RecordReschedule");
}
}
if (!string.IsNullOrEmpty(cmbCallResult.Text.Trim()) && cmbCallResult.SelectedIndex >= 0)
{
if (!_updateUserEventData.ContainsKey("GSW_CALL_RESULT"))
{
_updateUserEventData.Add("GSW_CALL_RESULT", Convert.ToInt32(cmbCallResult.SelectedValue.ToString()));
}
}
if (_datacontext.userAttachData.ContainsKey("GSW_PHONE"))
{
if (!_updateUserEventData.ContainsKey("GSW_PHONE"))
{
_updateUserEventData.Add("GSW_PHONE", _datacontext.userAttachData["GSW_PHONE"].ToString());
}
}
if (!_updateUserEventData.ContainsKey("GSW_AGENT_REQ_TYPE"))
{
_updateUserEventData.Add("GSW_AGENT_REQ_TYPE", "UpdateCallCompletionStats");
}
var soft = new SoftPhone();
OutputValues output = soft.UpdateOCSCallData(_updateUserEventData);
if (output.MessageCode == "200")
{
_logger.Info("OCS Call Data Updated Successfully....");
}
SendRecordProcessed(_updateUserEventData);
}
catch (Exception generalException)
{
_logger.Error("Error occurred in PrepareUserData() : " + generalException.ToString());
}
}
private void HandleVoice(iCallData value)
{
try
{
Type objType = null;
object obj = null;
KeyValueCollection userdata = null;
MediaEventHelper objEventHelper = new MediaEventHelper();
if (objEventHelper.ConvertVoiceEvent(ref objType, ref obj, ref userdata, value.EventMessage))
{
if (objType != null && obj != null && objURLConfiguration.PostType != null)
{
if (objURLConfiguration.PostType.ToLower() == "querystring")
{
SendTextData(objType, obj, userdata, value);
}
else if (objURLConfiguration.PostType.ToLower() == "json")
{
SendJsonData(objType, obj, userdata, value);
}
else if (objURLConfiguration.PostType.ToLower() == "form")
{
SendFormData(objType, obj, userdata, value);
}
else if (objURLConfiguration.PostType.ToLower() == "custom" && objURLConfiguration.ApplicationName.ToLower() == "lawson")
{
PopupLawson(value);
}
//else if (objURLConfiguration.PostType.ToLower() == "custom" && objURLConfiguration.ApplicationName.ToLower() == "gvas")
// DesktopMessenger.communicateUI.PostDataInGVAS(userdata, objURLConfiguration.ApplicationName, objURLConfiguration.PopupURL);
else if (objURLConfiguration.PostType.ToLower() == "custom" && objURLConfiguration.ApplicationName.ToLower() == "gvas")
{
// Implemented changes for popup multiple URL in GVAS -- 17-11-2015 by sakthikumar
// : Start
if (!string.IsNullOrEmpty(objURLConfiguration.PopupURL) && objURLConfiguration.PopupURL.Contains(","))
{
string[] urls = objURLConfiguration.PopupURL.Split(',');
if (userdata != null && userdata.ContainsKey("AppName") && urls.Where(x => x.StartsWith(userdata.GetAsString("AppName"))).ToList().Count > 0)
{
url = urls.Where(x => x.StartsWith(userdata.GetAsString("AppName"))).SingleOrDefault().Replace(userdata.GetAsString("AppName") + "=", "");
}
}
else
{
url = objURLConfiguration.PopupURL;
}
// : End
if (!string.IsNullOrEmpty(url))
{
if (userdata != null && userdata.ContainsKey("AppName") &&
(userdata.GetAsString("AppName").ToUpper() == "VA" || userdata.GetAsString("AppName").ToUpper() == "NVAS"))
{
DesktopMessenger.midHandler = this;
DesktopMessenger.communicateUI.PostDataInGVAS(userdata, objURLConfiguration.ApplicationName, url);
}
}
else
{
logger.Warn("Popup url is not configured.");
}
}
else if (objURLConfiguration.PostType.ToLower() == "custom" && objURLConfiguration.ApplicationName.ToLower() == "evas")
{
if (userdata != null && userdata.ContainsKey("AppName") && userdata.GetAsString("AppName").ToUpper() == "VA")
{
if (DesktopMessenger.communicateUI != null)
{
DesktopMessenger.midHandler = this;
DesktopMessenger.communicateUI.PostDataToEvas(userdata, objURLConfiguration.ApplicationName, objURLConfiguration.PopupURL);
}
else
{
logger.Warn("The desktop communicator is null.");
}
}
}
else if (objURLConfiguration.PostType.ToLower() == "custom" && objURLConfiguration.ApplicationName.ToLower() == "nvas")
{
if (userdata != null && userdata.ContainsKey("AppName") && userdata.GetAsString("AppName").ToUpper() == "NVAS")
{
if (DesktopMessenger.communicateUI != null)
{
DesktopMessenger.midHandler = this;
DesktopMessenger.communicateUI.PostDataToNvas(userdata, objURLConfiguration.ApplicationName, objURLConfiguration.PopupURL);
}
else
{
logger.Warn("The desktop communicator is null.");
}
}
}
else if (objURLConfiguration.PostType.ToLower() == "custom")
{
SendCustomData(objType, obj, userdata, value);
}
}
}
else
{
logger.Warn("Voice event conversion getting failed");
}
}
catch (Exception generalException)
{
logger.Error("Error occurred as " + generalException.Message);
}
}