public object Post(WpsJobSendSupportEmailRequestTep request)
{
var context = TepWebContext.GetWebContext(PagePrivileges.UserView);
try {
context.Open();
context.LogInfo(this, string.Format("/job/wps/{{identifier}}/support POST identifier='{0}', subject='{1}', body='{2}'",
request.JobId, request.Subject, request.Body));
WpsJob job = WpsJob.FromIdentifier(context, request.JobId);
//user must be the owner of the job
if (context.UserId != job.OwnerId)
{
throw new Exception("Sorry, you must be the owner of the job to contact the support for job analysis.");
}
var supportModes = context.GetConfigValue("wpsjob-support-mode").Split(',');
if (supportModes.Contains("mail"))
{
//send email from job's owner to mailto
context.SendMail(job.Owner.Email ?? context.GetConfigValue("MailSenderAddress"), context.GetConfigValue("MailSenderAddress"), request.Subject, request.Body);
}
if (supportModes.Contains("jira"))
{
//create JIRA ticket
var components = new List <JiraNameProperty>();
var configComponents = context.GetConfigValue("jira-helpdesk-components");
if (!string.IsNullOrEmpty(configComponents))
{
var componentsList = configComponents.Split(',');
foreach (var component in componentsList)
{
components.Add(new JiraNameProperty {
name = component
});
}
}
var labels = new List <string>();
var configLabels = context.GetConfigValue("jira-helpdesk-labels");
if (!string.IsNullOrEmpty(configLabels))
{
labels = configLabels.Split(',').ToList();
}
var owner = job.Owner;
if (string.IsNullOrEmpty(owner.TerradueCloudUsername))
{
owner.LoadCloudUsername();
}
var raiseOnBehalfOf = owner.TerradueCloudUsername;
var issue = new JiraServiceDeskIssueRequest {
serviceDeskId = context.GetConfigValue("jira-helpdesk-serviceDeskId"),
requestTypeId = context.GetConfigValue("jira-helpdesk-requestTypeId"),
raiseOnBehalfOf = raiseOnBehalfOf,
requestFieldValues = new JiraServiceDeskIssueFields {
summary = request.Subject,
description = request.Body,
components = components,
labels = labels
}
};
if (!string.IsNullOrEmpty(context.GetConfigValue("jira-helpdesk-customfield-ThematicAppLabel")))
{
issue.requestFieldValues.thematicAppLabels = new List <string> {
request.AppId
};
}
if (!string.IsNullOrEmpty(context.GetConfigValue("jira-helpdesk-customfield-ProcessingServiceLabel")))
{
if (job.Process != null && !string.IsNullOrEmpty(job.Process.Name))
{
var process = job.Process.Name.Replace(' ', '-');
issue.requestFieldValues.processingServicesLabels = new List <string> {
process
};
}
}
var jira = new JiraClient(context);
try {
jira.CreateServiceDeskIssue(issue);
}catch (Exception) {
issue.raiseOnBehalfOf = job.Owner.Email;
jira.CreateServiceDeskIssue(issue);
}
}
context.Close();
} catch (Exception e) {
context.LogError(this, e.Message, e);
context.Close();
throw e;
}
return(new WebResponseBool(true));
}
